| Attribute | Apptivo | Bigin | Bitrix 24 | HubSpot | Monday.com | Nutshell | OnePageCRM | Pipedrive | Salesmate | Zoho CRM |
|---|---|---|---|---|---|---|---|---|---|---|
Starting Price (per user / month) starting_price_monthly_per_user | 15 USD | 7 USD | 15 USD | 15 USD | 9 USD | 13 USD | 9.95 USD | 12 USD | 23 USD | 14 USD |
Free Tier Available free_tier | Yes | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes |
Free Trial Length free_trial_days | 30 days | 15 days | 15 days | 14 days | 60 days | 14 days | 21 days | 14 days | 15 days | 15 days |
Deployment deployment | cloud | desktop | cloud | cloud | cloud | cloud | cloud | cloud | cloud | cloud |
Target Audience target_audience | smb | smb | all | smb | all | smb | smb | all | smb | smb |
Maximum Supported Users max_users_supported | 3 | 1 | 7 | 2 | 10 | 50 | - | 10 | - | 3 |
Custom Fields Support custom_fields | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Custom Objects custom_objects | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes |
Automation / Workflows automation_workflows | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Workflow Automation Capability workflow_automation_complexity | high | low | high | high | medium | medium | low | low | high | high |
Sales Pipeline / Deal Management sales_pipeline | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Lead Management lead_management | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Lead Scoring lead_scoring | Yes | - | Yes | Yes | - | Yes | Yes | No | Yes | Yes |
Contact Management contact_management | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Email Integration (Inbox Sync) email_integration | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Email Marketing Features email_marketing | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Email Tracking / Opens / Clicks email_tracking | Yes | Yes | Yes | Yes | - | Yes | Yes | Yes | Yes | Yes |
Built-in Telephony / VoIP voip | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Built-in Dashboards reporting_dashboards | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Custom Reporting / Ad-hoc Reports custom_reports | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Public API Available api | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Number of Integrations / Marketplace Apps integrations_count | 46 | 1 | 1 | 972 | 200 | 1 | 41 | 400 | 1 | 1 |
Has Integration Marketplace marketplace | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
iOS App mobile_ios | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Android App mobile_android | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
UI Ease of Use ui_ease | easy | easy | difficult | easy | very_easy | very_easy | very_easy | very_easy | very_easy | easy |
Learning Curve learning_curve | steep | low | steep | low | low | low | low | low | low | moderate |
Paid Onboarding / Implementation Services onboarding_services | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Email Support email_support | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Phone Support phone_support | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Live Chat Support live_chat | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Knowledge Base / Help Center knowledge_base | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Dedicated Account Manager dedicated_account_manager | Yes | - | - | Yes | Yes | Yes | - | Yes | Yes | No |
Support Availability support_hours | 24_7 | extended | business_hours | business_hours | 24_7 | 24_7 | business_hours | 24_7 | extended | 24_7 |
Uptime SLA sla_uptime | - | - | - | - | - | - | 100 % | - | - | - |
Support Median Response Time response_time_mins | 0 mins | - | 2148 mins | 64.29 mins | 7585.05 mins | 1440 mins | - | 10080 mins | 4 mins | 20160 mins |
Two-factor Authentication (2FA) two_factor_auth | Yes | - | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
SSO (Single Sign-On) sso | Yes | Yes | - | Yes | Yes | Yes | - | Yes | Yes | Yes |
Encryption at Rest encryption_at_rest | Yes | Yes | - | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Encryption in Transit encryption_in_transit | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Role-based Permissions role_based_permissions | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Compliance / Certifications compliance_level | comprehensive | comprehensive | - | comprehensive | basic | standard | standard | standard | basic | standard |
Company Age company_age_years | 17 years | - | - | 20 years | 14 years | 17 years | 13 years | 16 years | 10 years | 21 years |
Customer Count customers_count | 1300 | 30000 | 15000001 | 34364848 | 152000 | 5000 | 1 | 100000 | 1 | 1 |
Average Review Rating reviews_rating | 4.30 stars | 3.89 stars | 3.52 stars | 3.96 stars | 3.66 stars | 4.05 stars | 4.80 stars | 4.16 stars | 4.38 stars | 4.42 stars |
Number of Reviews reviews_count | 708 | 1361 | 193 | 1006 | 3377 | 15.31 | 151 | 3195 | 37 | 5670 |
Headquarters Region headquarter_region | north_america | north_america | north_america | north_america | middle_east | north_america | - | europe | north_america | north_america |
Pricing Transparency pricing_transparency | medium | low | low | low | low | high | high | medium | high | medium |
Languages Supported languages_supported | 2 | - | 1 | 8 | - | 1 | - | 21 | - | 26 |
Campaign Management campaign_management | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes |
Landing Page Builder landing_page_builder | Yes | Yes | Yes | Yes | - | Yes | Yes | Yes | Yes | Yes |
Quotes / Invoicing quotes_invoicing | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
On-premise Option Available on_premise_available | Yes | - | Yes | No | - | Yes | - | - | Yes | - |