Monday.com: Knowledge Base / Help Center

Arbitration Result

Status
completed
Resolved Value
true
Positive Spin
Extensive, user-friendly knowledge base and Help Center for fast self-service.
Reasoning
Most credible sources (Tech.co, TechRadar, Trustpilot) consistently indicate Monday.com's knowledge base/Help Center exists; the single conflicting tldv.io/blog/monday-review/ presents mixed signals for the same URL and is less authoritative. We weigh multiple independent high-credibility sources more heavily, so the final value is true.
Completed At
1/8/2026, 12:53:33 PM
ClaimSuggested ValueConfidence
Monday.com: the lack of help was frustratingfalse75.0%
Monday.com onboarding: guides users through several pagestrue70.0%
monday.com: has a knowledge basetrue90.0%
monday.com: has a community forumtrue60.0%
monday.com: provides helpful instructionstrue80.0%
monday.com's knowledge base: allows users to resolve queriestrue90.0%
Monday.com: offers a comprehensive range of support channelstrue (implied by claim: comprehensive range of support channels)60.0%
monday.com: has a Review FAQ sectiontrue70.0%
monday.com: provides video tutorials for userstrue65.0%
monday.com: has a FAQ section in its reviewtrue70.0%
Monday.com documentation: is easy to navigatetrue70.0%
Monday.com documentation: is regularly updated to reflect the latest features and enhancementstrue90.0%
Monday.com CRM onboarding: contains articlestrue90.0%
Monday.com CRM onboarding: contains video tutorialstrue60.0%
monday.com: has a Help Centertrue95.0%
monday.com: directs prospective customers to training videostrue60.0%
Monday.com CRM onboarding: contains step-by-step guidestrue70.0%
Monday.com CRM: the knowledge base may require additional time to explore when dealing with complex configurationstrue80.0%
Monday.com: provides articles in its knowledge base covering every aspect of the CRMtrue90.0%
Monday.com: provides video tutorials in its knowledge base covering every aspect of the CRMtrue90.0%
Monday.com CRM: provides resources including articles, video tutorials, and step-by-step guidestrue80.0%
Monday.com: provides step-by-step guides in its knowledge base covering every aspect of the CRMtrue90.0%
Monday.com CRM: helps users learn how to perform tasks or troubleshoot issuestrue80.0%
Monday.com CRM: has extensive onboarding resourcestrue80.0%
Monday.com: offers an in-app learning center that lets users learn without leaving the CRMtrue90.0%
Monday.com: operates an in-app learning centertrue70.0%
Monday.com documentation: is well-organizedtrue80.0%