Bitrix 24: UI Ease of Use

Arbitration Result

Status
completed
Resolved Value
difficult
Positive Spin
Powerful, feature-rich UI with a learning curve; great for teams needing depth once mastered.
Reasoning
When weighting sources by confidence and treating each domain as a single opinion, several credible reviews explicitly label Bitrix24's UI as difficult or not beginner-friendly (Trustpilot, PCMag, The Digital Project Manager, Software Advice) and multiple others mention a learning curve or navigation challenges. While some sources note ease, the stronger, higher-confidence signals collectively point toward lower UI ease. Therefore, the consensus is best represented by the 'difficult' end of the scale.
Completed At
1/8/2026, 12:51:47 PM
ClaimSuggested ValueConfidence
Bitrix24: offers low-code tools that enable non-technical users to connect processes involving other applicationseasy60.0%
Bitrix24: has a cluttered user interfacelow75.0%
Bitrix24: has a clunky user interfacelow65.0%
Bitrix24: adding invited collaborators can be a hassledifficult60.0%
Bitrix24: features a more streamlined layoutMore streamlined layout60.0%
Bitrix24: is manageable with regular useeasy70.0%
Bitrix24 CRM: has a user interface that feels familiar to FacebookFacebook-like familiar user interface60.0%
Bitrix24: has a very dated interfacelow75.0%
Bitrix24: features clearer iconographyhigh65.0%
Bitrix24 CRM: provides a web form designer with a drag-and-drop interfaceeasy50.0%
Bitrix24: is clunkylow60.0%
Bitrix24: Navigation and settings feel unintuitive at first.difficult70.0%
Bitrix24: is challenging for new users due to its feature-rich and busy interfacedifficult80.0%
Bitrix24: Ease of use accounts for 10% of the final review scoring10% weight in final review scoring90.0%
Bitrix24 CRM: has poor accessibilitypoor60.0%
Bitrix24: has a very dated looklow60.0%
Bitrix24 CRM: has a complex user interfacedifficult80.0%
Bitrix24: feels cluttered for new usersdifficult80.0%
Bitrix24: offers an intuitive interface that is easy to learn and navigatehigh85.0%
Bitrix24: is complex for new usersLow - not intuitive for new users80.0%
Bitrix24 CRM: has room for improvement in software simplicitypoor40.0%
Bitrix24: may result in a cluttered interfacelow60.0%
Bitrix24 CRM: notifications in the user experience annoy some userslow60.0%
Bitrix24 CRM: is user-friendlyeasy85.0%
Bitrix24 CRM: dashboard can be daunting for new userslow; not beginner-friendly80.0%
Bitrix24: evaluation factors include ease of useeasy60.0%
Bitrix24 CRM: prioritizes a balance between usability and personalizationeasy60.0%
Bitrix24: is simpler than ClickUp or Asanaeasy (relative to ClickUp/Asana)80.0%
Bitrix24: is not suitable for teams that prefer a CRM with a simpler, more straightforward user interfacedifficult70.0%
Bitrix24 CRM: help resources are not intuitivelow75.0%
Bitrix24 CRM: provides a left-hand navigation under the CRM subheadleft-hand navigation under the CRM subhead60.0%
Bitrix24 CRM: has a basic, visually appealing UIeasy60.0%
Bitrix24 CRM: is easy to navigateeasy to navigate80.0%
Bitrix24: onboarding is evaluated for ease of use with minimal trainingeasy75.0%
Bitrix24 CRM: sets a high bar for CRM interfaceshigh80.0%
Bitrix24 CRM: is less overwhelming than other advanced CRMshigh45.0%
Bitrix24: has an ease-of-use rating of 4490.0%
Bitrix24: often requires too many clicks to find the right tooldifficult65.0%
Bitrix24: has a clean UI designeasy65.0%
Bitrix24 CRM: provides task management that is simple to useeasy60.0%
Bitrix24: may feel cluttereddifficult60.0%
Bitrix24 CRM: provides project management that is simple to use and very effectiveeasy80.0%