Bitrix24 CRM Review 2025: Features, Pros and Cons

https://crm.org/news/bitrix24-crm-review

Claims

Bitrix24 CRM

  • Basic plan allows 5 users

  • acts as a repository for all employee information

  • aims to safeguard user data effectively

  • allows adding custom fields from the details page of an individual contact

  • allows adding custom fields to tailor the CRM to your needs

  • allows creating invoices directly for a contact

  • allows deep customization of CRM fields

  • allows deep customization of processes

  • allows deep customization of workflows

  • allows employees to log their work hours

  • allows importing contacts from Gmail

  • allows importing contacts from a CSV file

  • allows importing contacts from another CRM

  • allows scheduling tasks and activities

  • allows team members to assign tasks

  • allows team members to share updates

  • allows uploading files for a contact

  • allows viewing a contact's interaction history

  • allows you to assign contacts to companies

  • asks users how they plan to use the platform upon first login

  • automates follow-ups

  • automates lead segmentation based on predefined criteria

  • automates sales processes

  • can be integrated directly with email campaigns

  • can be integrated directly with social media

  • can be integrated directly with web forms

  • centralizes all customer information and interactions into a single database

  • centralizes data to enable efficient tracking of sales processes

  • centralizes data to help manage customer relationships

  • cons are covered in Bitrix24 CRM Review 2025

  • custom fields enrich contact management

  • customer support could take a while to resolve issues

  • customization does not work smoothly

  • discusses its features

  • divides contacts into 'Contacts' and 'Companies'

  • enables bulk assignment of contacts to a person on your team

  • enables bulk deletion of contacts

  • enables bulk merging of contacts

  • enables businesses to better understand their customers' needs

  • enables businesses to cater to their customers' needs

  • enables creating a campaign for those contacts

  • enables creating estimates for a contact

  • enables customization of the workspace aesthetic

  • enables direct, real-time employee interaction

  • enables managers to access detailed reports

  • enables personalization of the CRM

  • enables quick access to contact details

  • enables quick access to departmental affiliations

  • enables quick access to professional summaries

  • enables real-time collaboration

  • enables sending targeted messages based on lead interactions or interests

  • enables the creation of websites, online stores, and landing pages to support digital marketing efforts

  • enhances how you connect with customers

  • enhances team collaboration

  • enhances teamwork through projects

  • ensures information is readily accessible to all team members

  • feature icons expand when clicked

  • features a prominently blinking help button on its dashboard

  • features are covered in Bitrix24 CRM Review 2025

  • features are showcased in Bitrix24 CRM Review 2025

  • feels overwhelming initially

  • fosters a cohesive work environment

  • free version allows unlimited users

  • has a basic, visually appealing UI

  • has a collapsed hamburger menu on the left

  • has a complex initial setup

  • has a dedicated cybersecurity department

  • has a learning curve

  • has daily backups as part of its security measures

  • has had reports of bugs

  • has had reports of technical issues

  • has many features and frequent updates

  • has mobile apps

  • has the potential to become a powerful tool for efficiently managing various business operations

  • help resources are not intuitive

  • help resources are short and brief

  • helps align your team

  • helps make your business run more smoothly

  • helps measure the effectiveness of lead management strategies

  • helps organize tasks, projects, and deadlines

  • helps prioritize leads based on potential value

  • helps prioritize leads based on readiness to buy

  • hosts data on Amazon Web Services

  • imports contacts from Outlook

  • includes 1 pipeline

  • includes a contacts feature

  • includes a knowledge base

  • includes a search bar at the top of its Home Dashboard for quick searches

  • includes built-in communication tools for effective teamwork

  • includes contact management

  • includes embedded video conferencing tools

  • includes lead management

  • includes lead management functionality

  • includes performance analytics

  • includes robust lead management

  • includes sales automation

  • increases efficiency

  • incurs costs for higher storage

  • incurs costs for higher user capacity

  • is a comprehensive platform

  • is a review page

  • is a robust, all-encompassing CRM solution

  • is a versatile platform

  • is among the best CRMs

  • is an all-in-one CRM

  • is an all-in-one solution for businesses

  • is an excellent CRM

  • is an excellent platform for small projects

  • is an excellent platform for small teams

  • is available for free

  • is cloud-based

  • is covered in Bitrix24 CRM Review 2025: Features, Pros and Cons

  • is designed for efficiency

  • is discussed in Bitrix24 CRM Review 2025 for its cons

  • is discussed in Bitrix24 CRM Review 2025 for its pros

  • is discussed in a 2025 review covering its features, pros and cons

  • is easy to navigate

  • is entirely safe

  • is featured in CRM.org's 2025 Bitrix24 CRM Review: Features, Pros and Cons

  • is less overwhelming than other advanced CRMs

  • is the product reviewed in Bitrix24 CRM Review 2025

  • is usable for more than just contact management

  • is user-friendly

  • is well-equipped to meet the needs of medium and large companies

  • is written to help readers make informed decisions tailored to their business needs.

  • its core features can be learned quickly

  • lacks customization

  • lets you share critical company knowledge

  • lets you store critical company knowledge

  • limits advanced features to paid plans

  • made locating where to add custom fields tricky

  • manages leads

  • may require some time to learn how to use its features

  • may take some time to get used to full customization

  • notifications in the user experience annoy some users

  • offers a customizable theme

  • offers a free 15-day trial

  • offers a free forever plan

  • offers a free forever plan for small businesses

  • offers a free forever plan for solopreneurs

  • offers a free forever plan for startups

  • offers a free plan

  • offers a free plan for unlimited users

  • offers a free plan with only 5 GB of storage space

  • offers a free version

  • offers a powerful CRM

  • offers a vibrant theme

  • offers an excellent feature set

  • offers automatic activity tracking options

  • offers cheaper plans

  • offers cloud versions

  • offers comprehensive team collaboration features

  • offers custom fields on all plans

  • offers limited customer support

  • offers marketing features

  • offers messaging functionality

  • offers on-premise versions

  • offers paid plans

  • offers plans that are beneficial

  • offers project management

  • offers project management features

  • offers scalable storage

  • offers scalable user capacity

  • offers seven layers of protection

  • offers shared calendar functionality

  • offers task management

  • offers team communication and collaboration tools

  • offers tools for customer query management

  • offers tools for support ticketing

  • offers video calling functionality

  • pricing involves a fixed monthly fee

  • pricing is not based on per-user usage

  • prioritizes a balance between usability and personalization

  • pros are covered in Bitrix24 CRM Review 2025

  • provides FAQs

  • provides HR tools

  • provides a 'Companies' section to view all companies in your address book

  • provides a complete overview of a contact's information

  • provides a customer service desk solution

  • provides a free plan to assess fit for your operations

  • provides a multi-use window on its Home Dashboard for messages, tasks, adding files, and setting up events

  • provides a robust free plan for unlimited users

  • provides accessibility from anywhere

  • provides automation tools to run campaigns

  • provides collaboration tools

  • provides comprehensive tools for lead capture

  • provides customer relationship management features

  • provides detailed analytics for insightful decision-making

  • provides detailed analytics on lead generation and conversion rates

  • provides email marketing tools

  • provides project management features

  • provides project management that is simple to use and very effective

  • provides reminders based on the lead's journey through the sales funnel

  • provides reporting capabilities

  • provides reports on project progress

  • provides reports on time allocation

  • provides reports on workload distribution

  • provides sales management features

  • provides sophisticated automation for marketing

  • provides sophisticated automation for project tasks

  • provides sophisticated automation for sales

  • provides step-by-step instructions

  • provides task management that is simple to use

  • provides the option to include leads alongside contacts and companies

  • provides time tracking

  • provides timely follow-ups

  • provides usability

  • provides value

  • provides versatile capabilities to support various business needs

  • provides videos

  • receives high praise

  • reporting capabilities are not robust

  • reveals feature icons

  • sets a high bar for CRM interfaces

  • streamlines operations

  • supports creating a visual organizational chart detailing hierarchy and departmental relationships within a company

  • supports meetings

  • supports webinars

  • supports website and e-commerce capabilities

  • the feature 'Fields visible to selected users' is available only on paid plans

  • the feature 'Required fields by stage' is available only on paid plans

  • the free plan is available forever

  • the free plan supports unlimited users

  • the free version is excellent

  • the knowledge base includes documents, guides, and FAQs

  • tracks customer interactions

  • uses SSL-encrypted data transfer

  • uses a 'Cog' button to access importing options

  • uses proactive protection measures

  • uses two-step authorization

Bitrix24

  • Deals feature is the sales pipeline

  • How to Start guide sections include feature-specific buttons that offer tutorials and explanations

  • accelerates deal closure

  • aims to centralize various business operations into a single platform

  • aims to enhance productivity and collaboration

  • allows creating deals by clicking the '+' button beneath each pipeline stage name

  • allows creating deals by clicking the green 'Create' button

  • allows customizing each stage to fit their sales process

  • allows users to create multiple pipelines

  • automatically assigns tasks

  • best for organizations needing a customizable CRM system with extensive automation capabilities

  • best suited for small to medium-sized businesses seeking an all-in-one business tool suite

  • can perform tasks as needed

  • caters to businesses seeking a unified platform to manage different aspects of their operations

  • centralizes all essential information for each deal record

  • enables businesses of all sizes to manage customer relationships

  • enables project management

  • encompasses CRM, project management, and communication tools

  • ensures consistent follow-through

  • ensures no opportunity is missed

  • facilitates efficient internal communication

  • features are not limited to customer management

  • handles repetitive tasks

  • has a learning curve

  • has alternatives that may better suit your needs or budget

  • has become a widely used international platform

  • has competitors offering alternatives

  • helps ensure every deal progresses smoothly from initiation to closure

  • highlights idle deals

  • includes AI assistance

  • includes an expected close date for each deal record

  • includes contact details for each deal record

  • includes contact management

  • includes deal value for each deal record

  • includes forms

  • includes website builders

  • integrates CRM functionalities

  • integrates project management functionalities

  • integrates team communication functionalities

  • is a CRM solution

  • is a comprehensive cloud-based collaboration tool

  • is an all-in-one CRM solution

  • is best for companies seeking an affordable solution

  • is best for teams seeking collaboration tools

  • is best for teams seeking communication tools

  • is best for teams seeking comprehensive customer management tools

  • is best for teams seeking project management tools

  • is not suitable for large enterprises requiring highly specialized CRM features without additional customization

  • is not suitable for organizations that do not require its extensive suite of tools

  • is not suitable for teams that prefer a CRM with a simpler, more straightforward user interface

  • is simpler than ClickUp or Asana

  • its Tasks & Projects feature may not have the advanced capabilities of some specialized project management tools.

  • offers Activities view

  • offers CRM solutions tailored to specific business needs

  • offers Calendar view

  • offers Kanban view

  • offers List view

  • offers a CRM system for managing contacts

  • offers a CRM system for managing deals

  • offers a CRM system for managing leads

  • offers a broad range of business solutions

  • offers a broad set of features

  • offers a broader all-in-one solution

  • offers a free plan with 5 GB of storage space

  • offers a free plan with unlimited companies

  • offers a free plan with unlimited contacts

  • offers a free plan with unlimited deals

  • offers a free plan with unlimited leads

  • offers a free plan with unlimited users

  • offers a generous free plan

  • offers a generous free tier

  • offers a reasonably priced price tag

  • offers affordable paid options

  • offers collaboration features

  • offers comprehensive project management features

  • offers data hosting options in the European Union

  • offers data hosting options in the United States

  • offers real-time support

  • offers tools for customer support

  • offers tools for marketing automation

  • organizes deals by tasks due next week

  • organizes deals by tasks due this week

  • organizes deals by tasks due today

  • paid plans differ in feature limitations

  • paid plans vary in storage space

  • paid plans vary in the number of users allowed

  • pricing page provides details on features for each Bitrix24 plan

  • pricing page provides details on other limitations for each Bitrix24 plan

  • provides a digital ally

  • provides a starting point for understanding its CRM

  • provides access to basic features

  • provides all essential project management features

  • provides automated workflows

  • provides chat functionality

  • provides document sharing

  • provides flexible pipelines

  • provides form creation capabilities

  • provides landing page creation capabilities

  • provides online store creation capabilities

  • provides progress tracking capabilities

  • provides project management tools for task assignments

  • provides video call functionality

  • provides website creation capabilities

  • sends notification alerts

  • simplifies lead management

  • simplifies sales processes

  • the How to Start guide is divided into sections, including Getting Started, First Steps, and Bitrix Menu

  • the free plan has limitations on certain features

  • the free plan has storage space limitations

  • triggers email follow-ups as deals advance

Bitrix24's Tasks & Projects feature

  • aids in performance analysis

  • aids in project costing

  • allows assigning participants for tasks

  • allows assigning responsible persons for tasks

  • allows managing all project-related tasks in one place

  • allows tasks to be customized with attached files

  • allows tasks to be customized with checklists

  • allows tasks to be customized with labels

  • allows team members to collaborate within the workgroups

  • allows team members to share files within the workgroups

  • allows users to provide detailed descriptions for each task

  • enables accurate logging of time spent on tasks

  • enables creating dedicated project workgroups

  • enables customization of all tasks

  • enables real-time collaboration within projects

  • enables team members to assign tasks

  • enables team members to share updates

  • enhances overall project efficiency

  • facilitates collaboration

  • helps managers make informed adjustments

  • highlights dependencies

  • highlights progress

  • highlights task durations

  • includes Gantt charts

  • includes Kanban boards

  • includes integrated chat

  • includes time tracking

  • includes video calls

  • lets you set deadlines for tasks

  • offers a collaborative environment for achieving project goals

  • offers a structured environment for managing work

  • offers insights into project progress

  • offers insights into resource allocation

  • offers insights into team productivity

  • provides a solid foundation for managing projects

  • provides document collaboration tools

  • provides efficiency analysis

  • provides project reports

  • provides real-time communication

  • treats tasks as the building blocks of daily roles and project contributions

  • visualizes planning, tracking, and managing tasks and projects

Bitrix24 Co-Pilot

  • acts as a real-time guide

  • answers your queries

  • assists with brainstorming

  • assists with brainstorming for email templates

  • assists with brainstorming for marketing campaigns

  • assists with writing emails

  • can set reminders

  • emails clients

  • fetches information from Bitrix24 emails

  • fetches information from Bitrix24 project tasks

  • fetches information from the Bitrix24 CRM

  • generates reports

  • helps ensure nothing falls through the cracks

  • helps you with everyday tasks

  • is an AI-powered assistant

  • is an AI-powered chatbot

  • is embedded seamlessly within Bitrix24's CRM

  • is embedded seamlessly within Bitrix24's emails

  • is embedded seamlessly within Bitrix24's other features

  • is embedded seamlessly within Bitrix24's tasks

  • makes navigating Bitrix24's extensive functionalities feel intuitive

  • makes navigating Bitrix24's extensive functionalities feel manageable

  • provides step-by-step guidance for complex tasks

  • provides step-by-step instructions for importing contacts

  • provides suggestions for new ideas or solutions based on your query

  • pulls up instructions for using a particular feature

  • recommends workflows based on usage patterns

  • reduces the need to manually sift through Bitrix24 modules

  • reminds you of pending tasks

  • saves valuable time by automating routine tasks

  • schedules meetings

  • suggests the next steps in a project

  • troubleshoots common issues

Bitrix24 CRM free plan

  • does not include any advanced marketing features

  • does not include invoices and estimates creation functionality

  • does not include workflow automation

  • facilitates collaboration

  • focuses on essential CRM functionalities without extensive storage.

  • helps streamline customer management processes

  • includes emails

  • includes group chats

  • includes telephony

  • is excellent for startups and small businesses.

  • is suitable for those on a tight budget

  • provides access to core CRM capabilities

  • provides access to document management capabilities

  • provides access to task management capabilities

Zoho CRM

  • focuses on customer relationship management

  • focuses on sales process automation

  • helps businesses of all sizes scale

  • helps businesses of all sizes work

  • is a classic full-stack CRM

  • offers a budget-friendly price point

  • offers a wide array of customization options

  • offers an advanced AI assistant named Zia

  • offers customization options

  • offers deep analytics

  • offers sophisticated analytics

  • provides a comprehensive suite for automating marketing tasks

  • provides a comprehensive suite for automating sales tasks

  • provides a comprehensive suite for automating support tasks

Pipedrive

  • delivers a focused, sales-centric user experience

  • focuses on simplicity and efficiency in managing sales funnels

  • focuses on streamlining the sales process

  • helps focus on activities that close deals

  • is an easy-to-implement CRM tool

  • is best for sales process efficiency

  • is less about the breadth of features

  • is well-suited for small to medium-sized businesses

  • lacks comprehensive project management and collaboration features found in Bitrix24

  • offers CRM solutions tailored to specific business needs

  • provides a powerful tool for customer relationship management and lead generation

  • provides intuitive drag-and-drop pipeline management

  • targets small to medium-sized businesses that value simplicity and focus in a CRM tool

HubSpot CRM

  • free plan supports unlimited users

  • has a robust free plan

  • is accessible for first-time CRM users

  • offers a user-friendly interface

  • offers advanced AI capabilities for content generation

  • offers chatbot functionalities

  • offers comprehensive email marketing tools

  • offers marketing automation capabilities

  • pricing can escalate quickly as features are added

  • pricing may be less suitable for companies on a tight budget

  • provides robust onboarding resources

  • stands out for startups and small businesses aiming for growth without initial investment

Salesforce

  • has complexity that could deter smaller businesses

  • has cost that could deter those seeking a more straightforward CRM solution

  • is well-suited for businesses requiring deep customization

  • is well-suited for extensive third-party app integrations

  • is well-suited for larger enterprises

  • offers a highly customizable platform

  • offers advanced lead management tools

  • offers extensive integration capabilities

  • supports analytics

  • supports complex sales processes

  • supports customer service

  • supports marketing automation

Bitrix24 CRM Professional plan

  • allows 100 users

  • has 1024 GB of storage

  • includes 20 pipelines

  • includes automation

  • includes free templates

  • includes leads

  • includes marketing tools

  • includes projects

  • includes tasks

  • offers CRM features

Bitrix24 CRM Standard plan

  • allows 50 users

  • does not include automation

  • has 100 GB of storage

  • includes 10 pipelines

  • includes free templates

  • includes leads

  • includes limited marketing tools

  • includes projects with limited capabilities

  • includes tasks

  • provides CRM features with limited capabilities

Bitrix24 CRM Enterprise plan

  • allows 250+ users

  • has 3 TB of storage

  • includes CRM features

  • includes automation

  • includes free templates

  • includes leads

  • includes marketing tools

  • includes tasks and projects

  • includes unlimited pipelines

CRM.ORG

  • displays a copyright notice with year 2026

  • is listed as the copyright holder in the notice

  • lists 'Set cookies' as a navigation item

  • lists a navigation item named 'Join as a CRM Expert'

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  • lists sponsorship as a navigation item

  • publishes Bitrix24 CRM Review 2025: Features, Pros and Cons

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  • use of the site constitutes acceptance of its User Agreement

Bitrix24 CRM Basic plan

  • does not include automation

  • does not include leads

  • has 24 GB of storage

  • includes 5 pipelines

  • includes CRM features with limited capabilities

  • lacks marketing tools

  • offers tasks and projects with limited capabilities

Bitrix24 CRM Simple CRM

  • is highly efficient for quick conversions and follow-ups

  • is ideal for small business sales teams

  • simplifies processes

  • transforms inbound calls directly into deals and/or contacts

  • transforms inbound chats directly into deals and/or contacts

  • transforms inbound emails directly into deals and/or contacts

  • transforms inbound requests directly into deals and/or contacts

Bitrix24 Tasks & Projects feature

  • keeps the team updated on deadlines

  • keeps the team updated on progress

  • keeps the team updated on task assignments

  • offers notifications

  • offers reminders

  • promotes accountability

CRM.org

  • compensation may impact how products appear on the CRM.org website

  • compensation may impact where products appear on the CRM.org website

  • does not include all available vendors

  • does not include all companies

  • receives compensation for some links on its website

  • receives compensation from software companies

Bitrix24 CRM Free plan

  • does not include marketing tools

  • includes CRM features with limited capabilities

  • includes free templates

  • includes unlimited users

  • offers 5 GB of storage

ClickUp

  • includes CRM functionality

  • is an all-in-one work app

  • provides teams with tools to organize, collaborate, and grow

Bitrix, Inc.

  • initially developed Bitrix24

  • is a Russian company

Bitrix24 CRM Classic CRM

  • allows the sales team to convert leads into deals and contacts

  • is suited for midsize to large businesses

Bitrix24 CRM Enterprise

  • costs $499 per month

  • is priced at $399 per month for the annual plan

Bitrix24 CRM's Home Dashboard

  • facilitates communication with team members

  • helps team members stay on top of upcoming tasks and events

Bitrix24 Professional plan

  • contains all features

  • offers a 15-day free trial

Bloom

  • is listed as a navigation item on CRM.ORG

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CRM Experts

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CRMLand

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Monday CRM

  • centralizes your entire sales cycle

  • is a fully customizable no-code CRM

Bitrix24 CRM Basic annual plan

  • costs $49 per month

Bitrix24 CRM Basic monthly plan

  • costs $61 per month

Bitrix24 CRM Classic

  • routes all inbound inquiries to leads first

Bitrix24 CRM Co-Pilot

  • provides guidance on adding custom fields

Bitrix24 CRM FAQs

  • provides information about Bitrix24 CRM

Bitrix24 CRM Home Dashboard

  • is well-organized

Bitrix24 CRM Professional

  • costs $249 per month

Bitrix24 CRM Professional annual plan

  • costs $199 per month

Bitrix24 CRM Review 2025

  • includes rigorous testing of Bitrix24 features

Bitrix24 CRM Standard

  • costs $124 per month

Bitrix24 CRM Standard annual plan

  • costs $99 per month

Bitrix24 CRM's Co-Pilot

  • serves as the help chatbot in Bitrix24

Connect with a CRM Expert

  • is mentioned in the content

Contact

  • is a brand mentioned in the content

HubSpot Free CRM

  • is at the core of HubSpot's business management suite

Join as a CRM Expert

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News

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Newsletters

  • is a brand mentioned in the content

Set cookies

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Sponsorship

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Claims

  • Bitrix24 CRM has a learning curve.

  • Advanced features of Bitrix24 CRM are limited to the paid plans.

  • Bitrix24 CRM's initial setup is complex, and getting used to full customization may take some time.

  • Bitrix24 CRM offers a robust free plan for unlimited users.

  • Bitrix24 CRM is an all-in-one CRM with project management, marketing features, and more.

  • Bitrix24 CRM allows for deep customization of CRM fields, workflows, and processes.

  • Bitrix24 CRM provides sophisticated automation for sales, marketing, and project tasks.

  • Bitrix24 CRM provides detailed analytics for insightful decision-making.

  • Bitrix24 CRM includes built-in communication tools for effective teamwork.

  • Bitrix24 is a comprehensive cloud-based collaboration tool that integrates CRM, project management, and team communication functionalities.

  • Bitrix24 helps businesses of all sizes manage customer relationships, projects, and internal communication efficiently.

  • Bitrix24 features include a CRM system for managing leads, contacts, and deals.

  • Bitrix24 features include project management tools for task assignments and tracking progress.

  • Bitrix24 features include communication features like chat, video calls, and document sharing.

  • Bitrix24 features include capabilities for creating forms, websites, landing pages, and online stores.

  • Bitrix24 features include tools for marketing automation and customer support.

  • Bitrix24 aims to centralize various business operations into a single platform, enhancing productivity and collaboration.

  • Bitrix24 CRM centralizes all customer information and interactions into a single database.

  • Bitrix24 CRM's data centralization allows your business to manage customer relationships and efficiently track sales processes.

  • Bitrix24 CRM includes contact and lead management, sales automation, and performance analytics.

  • Bitrix24 CRM helps streamline operations.

  • Bitrix24 CRM helps enhance team collaboration.

  • Bitrix24 CRM has a cloud-based structure.

  • Bitrix24 CRM provides accessibility from anywhere.

  • Bitrix24 CRM fosters a cohesive work environment.

  • Bitrix24 CRM enables businesses to better understand and cater to their customers' needs.

  • Salesforce offers advanced lead management tools and a highly customizable platform, supporting complex sales processes and extensive integration capabilities.

  • Salesforce is well-suited for larger enterprises or businesses requiring deep customization and extensive third-party app integrations.

  • Salesforce supports various business processes beyond CRM, including marketing automation, customer service, and analytics.

  • The complexity and cost of Salesforce might be a barrier for smaller businesses or those looking for a more straightforward CRM solution.

  • Bitrix24 CRM free version will allow you to add unlimited users.

  • Bitrix24 CRM free plan gives you access to only core CRM, task management, and document management capabilities.

  • Bitrix24 CRM free plan provides free users with only 5 GB of storage space.

  • Bitrix24 CRM free plan does not include advanced features such as invoices and estimates creator, workflow automation, or any advanced marketing features.

  • Bitrix24 CRM free plan includes communication and collaboration tools such as group chats, emails, or telephony.

  • Bitrix24 CRM free plan is excellent for startups and small businesses focused on essential CRM functionalities without extensive storage.

  • Bitrix24 CRM free plan is particularly beneficial for those looking to streamline their customer management processes and collaboration within a tight budget.

  • Bitrix24 CRM supports the creation of a visual organizational chart detailing the hierarchy and departmental relationships within a company.

  • Bitrix24 CRM's Employees section acts as a repository for all employee information, facilitating quick access to contact details, departmental affiliations, and professional summaries.

  • Bitrix24 CRM includes a knowledge base that lets you store and share critical company knowledge, including documents, guides, and FAQs, ensuring information is readily accessible to all team members.

  • Bitrix24 CRM includes embedded video conferencing tools that enable direct, real-time employee interaction, supporting meetings and webinars.

  • Bitrix24 CRM provides time tracking and reports, allowing employees to log their work hours with options for automatically tracking specific activities, and enabling managers to access detailed reports for reviewing time allocation, project progress, and workload distribution.

  • HubSpot CRM is celebrated for its user-friendly interface and robust onboarding resources, making it exceptionally accessible for first-time CRM users.

  • HubSpot CRM shines in marketing automation, offering comprehensive email marketing tools and advanced AI capabilities for content generation and chatbot functionalities.

  • HubSpot CRM has a robust free plan supporting unlimited users, which stands out for startups and small businesses aiming for growth without initial investment.

  • HubSpot CRM pricing can quickly escalate as you add more features, potentially making it less suitable for companies on a tight budget.

  • Bitrix24 CRM is an all-in-one platform with a powerful CRM, robust lead management, and comprehensive team collaboration and project management features.

  • Bitrix24 offers a generous free plan.

  • Bitrix24 offers affordable paid options.

  • Bitrix24 caters to a wide range of business needs.

  • Bitrix24 is a CRM solution designed to simplify the chaos of sales, lead management, and accelerate deal closure.

  • Bitrix24 includes forms, website builders, contact management, and AI assistance.

  • Bitrix24's extensive functionalities require a learning curve.

  • Monday CRM is a fully-customizable no-code CRM that centralizes your entire sales cycle.

  • Pipedrive is an easy-to-implement CRM tool that helps focus on activities that close deals.

  • Zoho CRM is a classic full-stack CRM that helps businesses of all sizes work and scale.

  • ClickUp is an all-in-one work app including CRM for teams to organize, collaborate, and grow.

  • HubSpot Free CRM is at the core of HubSpot's business management suite.

  • Bitrix24 CRM has paid plans.

  • Bitrix24 Professional plan contains all features.

  • Bitrix24 Professional plan can be tried for 15 days free of charge.

  • Bitrix24 paid plans differ in the number of users allowed, storage space, and feature limitations.

  • Bitrix24 pricing page provides details on features and other limitations for each Bitrix24 plan.

  • Bitrix24 CRM can be used for so much more than just contact management.

  • Zoho CRM focuses more on sales process automation and customer relationship management, offering deep analytics and customization options.

  • Bitrix24 CRM is a versatile tool that can cater to various business needs.

  • Bitrix24 provides a broader all-in-one solution, encompassing CRM, project management, and communication tools, catering to businesses looking for a unified platform to manage different aspects of their operations.

  • Bitrix24 CRM includes customer relationship management and sales management features that track customer interactions, manage leads, and automate sales processes to increase efficiency.

  • Zoho CRM excels in offering a wide array of customization options, sophisticated analytics, and an advanced AI assistant, Zia.

  • Bitrix24 CRM offers task and project management to organize tasks, projects, and deadlines, facilitating team collaboration.

  • Zoho CRM provides a comprehensive suite for automating sales, support, and marketing tasks at a budget-friendly price point.

  • Bitrix24 CRM provides internal communications platforms for messaging, video calls, and shared calendars to enhance team coordination.

  • Bitrix24 CRM supports website and e-commerce capabilities, enabling the creation of websites, online stores, and landing pages to support digital marketing efforts.

  • Bitrix24 CRM offers tools for customer query management and support ticketing to improve service quality.

  • Bitrix24 CRM is about making your business run smoother, getting your team on the same wavelength, and boosting how you connect with customers.

  • Bitrix24 CRM customization is lacking.

  • Bitrix24 CRM customization doesn't work smoothly.

  • Bitrix24 CRM reporting is not robust.

  • Bitrix24 CRM has had reports of bugs.

  • Bitrix24 CRM has had reports of technical issues.

  • Bitrix24 CRM notifications in the user experience annoy some users.

  • Bitrix24 CRM customer support is limited.

  • Bitrix24 CRM customer support could take a while to resolve issues.

  • Getting used to every Bitrix24 CRM feature can require some time.

  • Bitrix24 CRM is entirely safe.

  • Bitrix24 CRM emphasizes security with seven layers of protection.

  • Bitrix24 CRM hosts data on Amazon Web Services.

  • Bitrix24 CRM uses two-step authorization.

  • Bitrix24 CRM uses SSL-encrypted data transfer.

  • Bitrix24 CRM uses proactive protection measures.

  • Bitrix24 CRM's security approach includes daily backups.

  • Bitrix24 CRM has a dedicated cybersecurity department.

  • Bitrix24 CRM aims to safeguard user data effectively.

  • Bitrix24 CRM can be used free of charge.

  • Bitrix24 CRM offers a free 15-day trial.

  • Bitrix24 CRM is a robust, all-encompassing CRM solution.

  • Bitrix24 CRM offers a free plan.

  • Bitrix24 CRM's free plan can be used to understand its fit for your operations.

  • Bitrix24 CRM can grow with your business in terms of user capacity and storage.

  • Bitrix24 CRM has costs associated with higher user capacity and storage.

  • Bitrix24 CRM is an excellent CRM.

  • Bitrix24 CRM is a versatile and comprehensive platform.

  • Bitrix24 CRM includes features covering project management, collaboration tools, a customer service desk solution, and tools for HR departments.

  • Bitrix24 CRM provides usability and value.

  • Bitrix24 CRM offers a free plan for unlimited users.

  • Bitrix24 CRM is a good choice for businesses looking for an all-in-one solution.

  • Bitrix24's 'Deals' feature is the sales pipeline.

  • Bitrix24 allows users to create multiple pipelines and customize each stage according to their sales process.

  • Bitrix24 provides flexible pipelines that help ensure every deal progresses smoothly from initiation to closure.

  • Bitrix24 offers Kanban, List, Activities, and Calendar views to provide dynamic visual representations of deals.

  • Bitrix24's Activities view helps organize deals based on tasks due today, this week, and next week, and highlights idle deals.

  • Bitrix24 allows creating deals by clicking the green 'Create' button or the '+' button beneath each pipeline stage name.

  • Bitrix24 centralizes all essential information for each deal record, including contact details, deal value, and expected close date.

  • Bitrix24 provides automated workflows that ensure consistent follow-through and that no opportunity is missed, automatically assigning tasks, sending notification alerts, and triggering email follow-ups as deals advance.

  • Bitrix24 CRM prioritizes a blend of usability and personalization.

  • Bitrix24 CRM sets a high bar for CRM interfaces.

  • Bitrix24 CRM offers a vibrant, customizable theme.

  • Bitrix24 CRM allows you to add a personal touch to your CRM and tailor your workspace aesthetic.

  • Bitrix24 CRM Home Dashboard is well-organized.

  • Bitrix24 CRM's Home Dashboard includes a search bar at the top for quick searches and a multi-use window for messages, tasks, adding files, and setting up events.

  • Bitrix24 CRM's Home Dashboard makes it incredibly easy to communicate with your team members and stay on top of upcoming tasks and events.

  • Bitrix24 CRM interface is designed for efficiency.

  • Bitrix24 CRM features a collapsed hamburger menu on the left that reveals feature icons which expand upon click.

  • Bitrix24 CRM can initially feel overwhelming due to its many features and constant updates.

  • Bitrix24 CRM is user-friendly.

  • Bitrix24 CRM is not as overwhelming as other advanced CRMs.

  • Bitrix24 CRM can become a powerful tool for managing various business operations efficiently.

  • Bitrix24 is an all-in-one customer relationship management solution.

  • Bitrix24 provides a vast array of features that are not limited to customer management.

  • Bitrix24 has a reasonably priced price tag.

  • Bitrix24 CRM has a free forever plan.

  • Bitrix24 CRM's free forever plan is perfect for solopreneurs, startups, and small businesses.

  • Bitrix24 CRM is well-equipped to meet the needs of medium and large companies.

  • Bitrix24 CRM is one of the best CRMs you can go for.

  • Bitrix24 is best for small to medium-sized businesses seeking an all-in-one business tool suite.

  • Bitrix24 is best for teams looking for comprehensive customer management, project management, collaboration, and communication tools.

  • Bitrix24 is best for organizations in need of a customizable CRM system with extensive automation capabilities.

  • Bitrix24 is best for companies looking for an affordable solution with a generous free tier.

  • Bitrix24 is not suitable for large enterprises that require highly specialized CRM features without additional customization.

  • Bitrix24 is not suitable for teams that prefer a CRM with a simpler, more straightforward user interface.

  • Bitrix24 is not suitable for organizations that do not require the extensive suite of tools offered by Bitrix24.

  • Bitrix24 offers a free plan with unlimited users, leads, deals, contacts, and companies.

  • Bitrix24's free plan includes 5 GB of storage space.

  • Bitrix24's free plan provides access to basic features.

  • Bitrix24's free plan has limitations regarding storage space and particular features.

  • Bitrix24 CRM offers cloud and on-premise versions.

  • Bitrix24 CRM has mobile apps.

  • Bitrix24 CRM is excellent with all its features.

  • There are Bitrix24 alternatives available that may suit your needs or your budget better.

  • Bitrix24 has competitors offering alternatives.

  • Pipedrive and Bitrix24 offer differing CRM solutions tailored to specific business needs.

  • Pipedrive focuses on streamlining the sales process with its intuitive drag-and-drop pipeline management.

  • Pipedrive is less about the breadth of features and more about providing a focused, sales-centric user experience.

  • Pipedrive may lack the comprehensive project management and collaboration features found in Bitrix24, but it compensates with simplicity and efficiency in managing sales funnels.

  • Bitrix24 offers comprehensive project management and collaboration features.

  • Pipedrive is particularly suited for small to medium-sized businesses that value simplicity and focus in their CRM tool and need a powerful tool for customer relationship management and lead generation.

  • Pipedrive is best for sales process efficiency.

  • Bitrix24 CRM Review 2025 discusses the features of Bitrix24 CRM.

  • Bitrix24 CRM Review 2025 discusses the pros and cons of Bitrix24 CRM.

  • Bitrix24 CRM is the product being reviewed in Bitrix24 CRM Review 2025.

  • Bitrix24 offers data hosting options in the United States and the European Union.

  • Bitrix, Inc. initially developed Bitrix24.

  • Bitrix24 has since become a widely used international platform.

  • Bitrix, Inc. is a Russian company.

  • Bitrix24 CRM allows you to choose whether you want to have leads in addition to contacts and companies, or not.

  • Bitrix24 CRM Simple CRM is ideal for small business sales teams.

  • Bitrix24 CRM Simple CRM transforms all inbound emails, calls, requests, and chats directly into deals and/or contacts.

  • Bitrix24 CRM Simple CRM simplifies processes, making it highly efficient for quick conversions and follow-ups.

  • Bitrix24 CRM Classic CRM is suited for midsize to large businesses.

  • Bitrix24 CRM Classic CRM routes all inbound inquiries into leads first.

  • Bitrix24 CRM Classic CRM allows the sales team to convert these leads into deals and contacts.

  • Bitrix24 CRM offers comprehensive tools for lead capture.

  • Bitrix24 CRM can be integrated directly with web forms, social media, and email campaigns to ensure no potential lead slips through the cracks.

  • Bitrix24 CRM automates segmentation of leads based on predefined criteria.

  • Bitrix24 CRM helps prioritize leads according to their potential value or readiness to buy.

  • Bitrix24 CRM provides email marketing and automation tools to run campaigns and send targeted messages based on the lead's interactions or interests.

  • Bitrix24 CRM automates follow-ups by providing timely follow-ups and reminders based on the lead's journey through the sales funnel.

  • Bitrix24 CRM provides detailed analytics on lead generation and conversion rates.

  • Bitrix24 CRM helps measure the effectiveness of your lead management strategies.

  • Bitrix24 CRM includes a lead management feature.

  • Bitrix24 CRM has a free version that is excellent.

  • Bitrix24 CRM offers cheaper plans that are beneficial.

  • Bitrix24 CRM's basic UI is nice on the eye and easy to navigate.

  • Bitrix24 CRM is an excellent platform for small projects and small teams.

  • Bitrix24 CRM provides task management and project management that are simple to use and very effective.

  • Bitrix24 CRM's team communication and collaboration tools receive high praise.

  • Bitrix24 CRM's core features can be learned quickly.

  • Bitrix24 CRM features a prominently blinking help button on its dashboard.

  • Bitrix24 Co-Pilot is an AI-powered chatbot.

  • Bitrix24 Co-Pilot provides step-by-step instructions for importing contacts.

  • Bitrix24 Co-Pilot assists with work-related tasks like brainstorming and writing emails.

  • Bitrix24 'How to Start' guide serves as a starting point for understanding Bitrix24 CRM.

  • Bitrix24 'How to Start' guide is divided into sections including Getting Started, First Steps, and Bitrix Menu.

  • Bitrix24 'How to Start' guide sections include feature-specific buttons offering tutorials and explanations.

  • Bitrix24 CRM help resources include FAQs, step-by-step instructions, and videos.

  • Bitrix24 CRM help resources are short and brief.

  • Bitrix24 CRM help resources are not intuitive.

  • Bitrix24 CRM asks users how they plan to use the platform upon first login.

  • Bitrix24 CRM Review 2025 covers the features, pros and cons of Bitrix24 CRM.

  • Bitrix24 CRM Review 2025 includes rigorous testing of Bitrix24 features.

  • Bitrix24 CRM features are showcased in Bitrix24 CRM Review 2025.

  • Bitrix24 CRM Review 2025 is written to help readers make informed decisions tailored to their business needs about Bitrix24 CRM.

  • CRM Experts is a brand mentioned in the content.

  • CRMLand is a brand mentioned in the content.

  • Newsletters is a brand mentioned in the content.

  • News is a brand mentioned in the content.

  • Bloom is a brand mentioned in the content.

  • Contact is a brand mentioned in the content.

  • Sponsorship is a brand mentioned in the content.

  • Connect with a CRM Expert is a brand mentioned in the content.

  • Join as a CRM Expert is a brand mentioned in the content.

  • Set cookies is a brand mentioned in the content.

  • Bitrix24 CRM includes a contacts feature.

  • Bitrix24 CRM lets you import contacts from a CSV file.

  • Bitrix24 CRM lets you import contacts from Gmail.

  • Bitrix24 CRM lets you import contacts from Outlook.

  • Bitrix24 CRM lets you import contacts from another CRM.

  • Bitrix24 CRM divides contacts into 'Contacts' and 'Companies'.

  • Bitrix24 CRM's 'Companies' section lets you see a list of all the companies in your address book.

  • Bitrix24 CRM lets you assign contacts to companies.

  • Bitrix24 CRM enables bulk actions such as merging contacts, deleting contacts, and assigning them to a person on your team.

  • Bitrix24 CRM enables creating a campaign for those contacts.

  • Bitrix24 CRM's individual contact overview shows all information for a contact and lets you schedule tasks and activities.

  • Bitrix24 CRM lets you create invoices directly for a contact.

  • Bitrix24 CRM lets you upload files for a contact.

  • Bitrix24 CRM lets you view the interaction history with a contact.

  • Bitrix24 CRM lets you create estimates for a contact.

  • Bitrix24 CRM allows adding custom fields to tailor the CRM to your needs.

  • Bitrix24 CRM initially made locating where to add custom fields tricky.

  • Bitrix24 CRM's Co-Pilot is the help chatbot in Bitrix24.

  • Bitrix24 CRM's Co-Pilot provides guidance for adding custom fields.

  • Bitrix24 CRM allows adding custom fields from the details page of an individual contact.

  • Bitrix24 CRM offers custom fields on all plans.

  • Bitrix24 CRM's advanced features such as 'Required fields by stage' and 'Fields visible to selected users' are available only on paid plans.

  • Bitrix24 CRM's custom fields enrich contact management.

  • Bitrix24 CRM uses a 'Cog' button to access importing options.

  • Bitrix24 Co-Pilot is embedded seamlessly within Bitrix24's CRM, tasks, emails, and more.

  • Bitrix24 Co-Pilot is an AI-powered assistant that acts as a real-time guide and answers your queries and helps you with everyday tasks.

  • Bitrix24 Co-Pilot can pull up instructions for using a particular feature.

  • Bitrix24 Co-Pilot can troubleshoot common issues.

  • Bitrix24 Co-Pilot offers step-by-step guidance for complex tasks.

  • Bitrix24 Co-Pilot makes navigating Bitrix24's extensive functionalities feel intuitive and manageable.

  • Bitrix24 provides you with a digital ally who will handle repetitive tasks, offer real-time support, and do whatever you need it to do.

  • Bitrix24 Co-Pilot can schedule meetings.

  • Bitrix24 Co-Pilot can set reminders.

  • Bitrix24 Co-Pilot can generate reports.

  • Bitrix24 Co-Pilot saves valuable time by automating routine tasks.

  • Bitrix24 Co-Pilot can fetch information from your Bitrix24 CRM, project tasks, or emails without you having to sift through each module manually.

  • Bitrix24 Co-Pilot can provide suggestions for new ideas or solutions based on your query.

  • Bitrix24 Co-Pilot can assist with brainstorming for marketing campaigns and email templates.

  • Bitrix24 Co-Pilot can recommend workflows based on your usage patterns.

  • Bitrix24 Co-Pilot can suggest the next steps in a project.

  • Bitrix24 Co-Pilot can remind you of pending tasks.

  • Bitrix24 Co-Pilot helps ensure nothing falls through the cracks.

  • Bitrix24 Co-Pilot can email clients.

  • Bitrix24's Tasks & Projects feature offers a structured and collaborative environment for managing work and achieving project goals.

  • Bitrix24's Tasks & Projects feature treats tasks as the building blocks of daily roles and project contributions.

  • Bitrix24's Tasks & Projects feature allows all tasks to be customized.

  • Bitrix24's Tasks & Projects feature lets you provide detailed descriptions for each task.

  • Bitrix24's Tasks & Projects feature lets you set deadlines for tasks.

  • Bitrix24's Tasks & Projects feature lets you assign responsible persons and participants for tasks.

  • Bitrix24's Tasks & Projects feature allows tasks to be customized with checklists, labels, and attached files.

  • Bitrix24's Tasks & Projects feature enables team members to assign tasks, share updates, and collaborate in real-time within projects.

  • Bitrix24 CRM enhances teamwork through projects, where team members can assign tasks, share updates, and collaborate in real-time.

  • Bitrix24 is simpler than tools like ClickUp or Asana.

  • Bitrix24 covers all the essentials for project management.

  • Bitrix24's Tasks & Projects feature includes Gantt charts and Kanban boards that visualize planning, tracking, and managing tasks and projects, highlighting task durations, dependencies, and progress.

  • Bitrix24's Tasks & Projects feature includes time tracking that enables accurate logging of time spent on tasks, aiding in project costing and performance analysis.

  • Bitrix24's Tasks & Projects feature enables creating dedicated project workgroups where team members can collaborate, share files, and manage all project-related tasks in one place.

  • Bitrix24's Tasks & Projects feature provides real-time communication with integrated chat, video calls, and document collaboration tools to ensure seamless interaction within the team.

  • Bitrix24's Tasks & Projects feature offers notifications and reminders that keep the team updated on task assignments, deadlines, and progress, promoting accountability.

  • Bitrix24's Tasks & Projects feature provides project reports and efficiency analysis, offering insights into project progress, resource allocation, and team productivity, helping managers make informed adjustments.

  • Bitrix24's Tasks & Projects feature might not boast the advanced capabilities of some specialized project management tools.

  • Bitrix24's Tasks & Projects feature provides a solid, user-friendly foundation for managing projects, facilitating collaboration, and enhancing overall project efficiency.

  • Bitrix24 CRM Review 2025: Features, Pros and Cons discusses Bitrix24 CRM.

  • Bitrix24 CRM FAQs provides information about Bitrix24 CRM.

  • CRM.org receives compensation from software companies for some of the links on the CRM.org website.

  • CRM.org does not include all companies or all available Vendors.

  • CRM.org's compensation may impact how and where products appear on the CRM.org website.

  • Bitrix24 CRM is the subject of CRM.org's Bitrix24 CRM Review 2025: Features, Pros and Cons.

  • Bitrix24 CRM Review 2025: Features, Pros and Cons discusses Bitrix24 CRM.

  • Bitrix24 CRM Review 2025: Features, Pros and Cons is a Bitrix24 CRM review page.

  • CRM.ORG publishes Bitrix24 CRM Review 2025: Features, Pros and Cons.

  • The copyright notice on CRM.ORG reads © 2026 CRM.ORG.

  • CRM Experts is listed as a navigation item on CRM.ORG.

  • CRMLand is listed as a navigation item on CRM.ORG.

  • Bloom is listed as a navigation item on CRM.ORG.

  • Sponsorship is listed as a navigation item on CRM.ORG.

  • Connect with a CRM Expert is listed as a navigation item on CRM.ORG.

  • Join as a CRM Expert is listed as a navigation item on CRM.ORG.

  • Set cookies is listed as a navigation item on CRM.ORG.

  • CRM.ORG states that use of the site constitutes acceptance of its User Agreement and Privacy Policy.

  • Bitrix24 CRM offers a free plan that is available forever for unlimited users.

  • Bitrix24 CRM pricing plans are not on a per-user basis; you pay a fixed monthly fee.

  • Bitrix24 CRM Free plan includes unlimited users.

  • Bitrix24 CRM Free plan storage is 5 GB.

  • Bitrix24 CRM Free plan includes CRM features with limited capabilities.

  • Bitrix24 CRM Free plan includes 1 pipeline.

  • Bitrix24 CRM Free plan includes free templates.

  • Bitrix24 CRM Free plan does not include marketing tools.

  • Bitrix24 CRM Basic monthly plan costs $61 per month.

  • Bitrix24 CRM Basic annual plan costs $49 per month.

  • Bitrix24 CRM Basic plan allows 5 users.

  • Bitrix24 CRM Basic plan storage is 24 GB.

  • Bitrix24 CRM Basic plan includes CRM features with limited capabilities.

  • Bitrix24 CRM Basic plan includes 5 pipelines.

  • Bitrix24 CRM Basic plan does not include leads.

  • Bitrix24 CRM Basic plan includes tasks and projects with limited capabilities.

  • Bitrix24 CRM Basic plan does not include automation.

  • Bitrix24 CRM Basic plan does not include marketing tools.

  • Bitrix24 CRM Standard monthly plan costs $124 per month.

  • Bitrix24 CRM Standard annual plan costs $99 per month.

  • Bitrix24 CRM Standard plan allows 50 users.

  • Bitrix24 CRM Standard plan storage is 100 GB.

  • Bitrix24 CRM Standard plan includes CRM features with limited capabilities.

  • Bitrix24 CRM Standard plan includes 10 pipelines.

  • Bitrix24 CRM Standard plan includes leads.

  • Bitrix24 CRM Standard plan includes tasks and projects with limited capabilities.

  • Bitrix24 CRM Standard plan does not include automation.

  • Bitrix24 CRM Standard plan includes free templates.

  • Bitrix24 CRM Standard plan includes marketing tools (limited).

  • Bitrix24 CRM Professional monthly plan costs $249 per month.

  • Bitrix24 CRM Professional annual plan costs $199 per month.

  • Bitrix24 CRM Professional plan allows 100 users.

  • Bitrix24 CRM Professional plan storage is 1024 GB.

  • Bitrix24 CRM Professional plan includes CRM features.

  • Bitrix24 CRM Professional plan includes 20 pipelines.

  • Bitrix24 CRM Professional plan includes leads.

  • Bitrix24 CRM Professional plan includes tasks and projects.

  • Bitrix24 CRM Professional plan includes automation.

  • Bitrix24 CRM Professional plan includes marketing tools.

  • Bitrix24 CRM Professional plan includes free templates.

  • Bitrix24 CRM Enterprise monthly plan costs $499 per month.

  • Bitrix24 CRM Enterprise annual plan costs $399 per month.

  • Bitrix24 CRM Enterprise plan allows 250+ users.

  • Bitrix24 CRM Enterprise plan storage is 3 TB.

  • Bitrix24 CRM Enterprise plan includes CRM features.

  • Bitrix24 CRM Enterprise plan includes unlimited pipelines.

  • Bitrix24 CRM Enterprise plan includes leads.

  • Bitrix24 CRM Enterprise plan includes tasks and projects.

  • Bitrix24 CRM Enterprise plan includes automation.

  • Bitrix24 CRM Enterprise plan includes marketing tools.

  • Bitrix24 CRM Enterprise plan includes free templates.

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<script type="application/ld+json">[{"@context":"https://schema.org","@type":"Article","@id":"https://crm.org/news/bitrix24-crm-review","url":"https://crm.org/news/bitrix24-crm-review","name":"Bitrix24 CRM Review 2025: Features, Pros and Cons","headline":"Bitrix24 CRM Review 2025: Features, Pros and Cons","image":"https://crm.org/sites/default/files/articles/763/architecturev06bitrix.png","description":"Explore our Bitrix24 CRM review to discover pricing, features, and how it compares to competitors. Perfect for SMBs to large enterprises.&nbsp;","datePublished":"2024-03-14T16:00:00-04:00","dateModified":"2025-05-27T10:28:05-04:00","publisher":{"@type":"Organization","@id":"https://crm.org","name":"CRM.org","url":"https://crm.org"},"author":[{"@type":"Person","@id":"https://crm.org/author/sejla-hajric","url":"https://crm.org/author/sejla-hajric","name":"Sejla Hajric"}]}]</script>
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  Bitrix24 CRM Review 2025: Features, Pros and Cons
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          <div class="field-item even"><span class="date-label">Last Updated:</span><span property="dc:date" datatype="xsd:dateTime" content="2025-05-27T10:26:05-04:00" class="date-display-single">Tuesday, May 27, 2025</span></div>
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          <div class="field-item even"><div class='role-group'><span class='role-label'>Author:</span><ul class='role-people'><li class="role-person"><a href="https://crm.org/author/sejla-hajric">Sejla Hajric</a></li></ul></div></div>
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          <div class="field-item even"><p class="definition-box"><strong>Quick Summary</strong><br><br>Bitrix24 CRM is an all-in-one platform with a powerful CRM, robust lead management, and comprehensive team collaboration and project management features. With a generous free plan and affordable paid options, Bitrix24 caters to a wide range of business needs, though navigating its extensive functionalities requires a learning curve.</p><p>You’re on the brink of sealing a deal that will help you rock your quarterly sales goal. The stakes are sky-high, the clock is ticking, and there’s no room for error. If only you could have a helping hand by your side…</p><p>Enter Bitrix24: a CRM solution designed to simplify the chaos of sales, lead management, and accelerating deal closure. From forms and website builders to contact management and AI assistance, this tool has it all.</p><p>Before writing our Bitrix24 CRM review, we've rigorously tested the tool to see how it measures up, offering you a candid take on its capabilities for companies like yours - striving to turn potential into progress.</p><p></p><div class="softwares-list-container" data-sponsor-type="sponsored-cards-bitrix24">
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<p></p><div class="table-of-contents to-init"></div><p><strong>Why You Can Trust CRM.org</strong><br><br>We spend hours testing every CRM we write about and comparing it to other CRMs on the market to ensure our readers get the most accurate, up-to-date information. Our core mission is to deliver reliable, independent reviews to help our readers make informed buying decisions and get the most out of their purchases.<img alt="Image used for a page break" src="https://crm.org/sites/default/files/imce/separator.png"></p><p>&nbsp;</p><h2>Bitrix24 Overview: Who Should Use It?</h2><p>Bitrix24 is an all-in-one customer relationship management solution, providing you with a vast array of features that are not limited to customer management only. And, unlike many other all-in-one solutions, its price tag is reasonable.</p><p>It gets even better: Bitrix24 CRM has a free forever plan, perfect for solopreneurs, startups, and small businesses. However, the tool is more than well-equipped to meet the needs of medium and large companies, making it one of the <a href="https://crm.org/crmland/best-crm-software" style="text-decoration-line: none;" target="_blank">best CRMs</a> you can go for.</p><p><strong>Bitrix24 is best for:</strong></p><ul><li><p>Small to medium-sized businesses seeking an all-in-one business tool suite.</p></li><li><p>Teams looking for comprehensive customer management, project management, collaboration, and communication tools.</p></li><li><p>Organizations in need of a customizable CRM system with extensive automation capabilities.</p></li><li><p>Companies looking for an affordable solution with a generous free tier.</p></li></ul><p><strong>Bitrix24 is not suitable for:&nbsp;</strong></p><ul><li><p>Large enterprises that require highly specialized CRM features without additional customization.</p></li><li><p>Teams that prefer a CRM with a simpler, more straightforward user interface.</p></li><li><p>Organizations that do not require the extensive suite of tools offered by Bitrix24.</p></li></ul><p>&nbsp;</p><h2>What Is Bitirx24?</h2><p>Bitrix24 is a comprehensive cloud-based collaboration tool that integrates CRM, project management, and team communication functionalities. It helps businesses of all sizes manage customer relationships, projects, and internal communication efficiently.</p><p><img alt="An overview of Bitrix24 dashboard with pinned messages and upcoming tasks" src="https://crm.org/sites/default/files/imce/bitrix24_-_dashboard_2.png"></p><p>Key Bitrix24&nbsp; features include:</p><ul><li><p>CRM system for managing leads, contacts, and deals.</p></li><li><p>Project management tools for task assignments and tracking progress.</p></li><li><p>Communication features like chat, video calls, and document sharing.</p></li><li><p>Capabilities for creating forms, websites, landing pages, and online stores.</p></li><li><p>Tools for marketing automation and customer support.</p></li></ul><p>Bitrix24 aims to centralize various business operations into a single platform, enhancing productivity and collaboration.</p><p>&nbsp;</p><h2>How Does Bitrix24 CRM Work?</h2><p>If you’re new to CRMs or all-in-one CRM solutions, we’ll give you a quick guide on how this tool works.</p><p>Bitrix24 CRM centralizes all customer information and interactions into a single database. Data centralization will allow your business to manage customer relationships and efficiently track sales processes.&nbsp;</p><p>Since Bitrix24 comes with features such as contact and lead management, sales automation, and performance analytics, you’ll also be able to streamline operations and enhance team collaboration.&nbsp;</p><p>With its cloud-based structure, Bitrix24 provides accessibility from anywhere, fostering a cohesive work environment and enabling businesses to better understand and cater to their customers' needs.</p><p>&nbsp;</p><h2>What is Bitrix24 CRM Software Used for?</h2><p>You can use Bitrix24 for so much more than just contact management. It is a versatile tool that can cater to various business needs, including:</p><ul><li><p><strong>Customer relationship management &amp; sales management:</strong> Tracking customer interactions, managing leads, and automating sales processes to increase efficiency.</p></li><li><p><strong>Task &amp; project management: </strong>Organizing tasks, projects, and deadlines, facilitating team collaboration.</p></li><li><p><strong>Internal communications: </strong>Providing platforms for messaging, video calls, and shared calendars to enhance team coordination.</p></li><li><p><strong>Website &amp; E-commerce:</strong> Enabling the creation of websites, online stores, and landing pages to support digital marketing efforts.</p></li><li><p><strong>Customer support:</strong> Offering tools for customer query management and support ticketing to improve service quality.</p></li></ul><p>In essence, Bitrix24 is about making your business run smoother, getting your team on the same wavelength, and boosting how you connect with customers.</p><p>&nbsp;</p><h2>Bitrix24 Pros and Cons</h2><p>Here are the advantages and disadvantages of Bitrix24 CRM at a glance:</p><p>&nbsp;</p><h3>Bitrix24 Pros:</h3><ul><li><p>Robust free plan for unlimited users.</p></li><li><p>All-in-one CRM with project management, marketing features, and more.</p></li><li><p>Allows for deep customization of CRM fields, workflows, and processes.</p></li><li><p>Sophisticated automation for sales, marketing, and project tasks</p></li><li><p>Detailed analytics for insightful decision-making.</p></li><li><p>Built-in communication tools for effective teamwork.</p></li></ul><p>&nbsp;</p><h3>Bitrix24 Cons:</h3><ul><li><p>There is a learning curve for this CRM.</p></li><li><p>Advanced features are limited to the paid plans.</p></li><li><p>Complexity in the initial setup; getting used to full customization may take some time.</p></li></ul><p>&nbsp;</p><h2>Bitrix24 Pricing: How Much Does Bitrix24 CRM Cost?</h2><p>You have to know two crucial things about Bitrix24 CRM pricing. First, <strong>a free plan is available forever for unlimited users.&nbsp;</strong></p><p>Second, paid Bitrix24 pricing plans are not on a per-user basis; you pay<strong> a fixed monthly fee</strong> instead.</p><p>Now, let’s go into more detail for each of the plans:</p><div style="margin-left:0pt"><div style="margin-left:0pt"><table data-darkreader-inline-border-bottom data-darkreader-inline-border-left data-darkreader-inline-border-right data-darkreader-inline-border-top style="--darkreader-inline-border-bottom:none; --darkreader-inline-border-left:none; --darkreader-inline-border-right:none; --darkreader-inline-border-top:none; border-collapse:collapse; border:none"><tbody><tr><td style="vertical-align:top">&nbsp;</td><td style="vertical-align:top"><p><strong>Free</strong></p></td><td style="vertical-align:top"><p><strong>Basic</strong></p></td><td style="vertical-align:top"><p><strong>Standard</strong></p></td><td style="vertical-align:top"><p><strong>Professional</strong></p></td><td style="vertical-align:top"><p><strong>Enterprise</strong></p></td></tr><tr><td style="vertical-align:top"><p><strong>Monthly Plan</strong></p></td><td style="vertical-align:top"><p>/</p></td><td style="vertical-align:top"><p>$61/month</p></td><td style="vertical-align:top"><p>$124/month</p></td><td style="vertical-align:top"><p>$249/month</p></td><td style="vertical-align:top"><p>$499/month</p></td></tr><tr><td style="vertical-align:top"><p><strong>Annual Plan</strong></p></td><td style="vertical-align:top"><p>/</p></td><td style="vertical-align:top"><p>$49/month</p></td><td style="vertical-align:top"><p>$99/month</p></td><td style="vertical-align:top"><p>$199/month</p></td><td style="vertical-align:top"><p>$399/month</p></td></tr><tr><td style="vertical-align:top"><p><strong>No. of Users</strong></p></td><td style="vertical-align:top"><p>Unlimited</p></td><td style="vertical-align:top"><p>5&nbsp;</p></td><td style="vertical-align:top"><p>50</p></td><td style="vertical-align:top"><p>100</p></td><td style="vertical-align:top"><p>250+</p></td></tr><tr><td style="vertical-align:top"><p><strong>Storage</strong></p></td><td style="vertical-align:top"><p>5 GB</p></td><td style="vertical-align:top"><p>24 GB</p></td><td style="vertical-align:top"><p>100 GB</p></td><td style="vertical-align:top"><p>1024 GB</p></td><td style="vertical-align:top"><p>3 TB</p></td></tr><tr><td style="vertical-align:top"><p><strong>CRM</strong></p></td><td style="vertical-align:top"><p>Yes (limited)</p></td><td style="vertical-align:top"><p>Yes (limited)</p></td><td style="vertical-align:top"><p>Yes (limited)</p></td><td style="vertical-align:top"><p>Yes</p></td><td style="vertical-align:top"><p>Yes</p></td></tr><tr><td style="vertical-align:top"><p><strong>Pipelines</strong></p></td><td style="vertical-align:top"><p>1</p></td><td style="vertical-align:top"><p>5</p></td><td style="vertical-align:top"><p>10</p></td><td style="vertical-align:top"><p>20</p></td><td style="vertical-align:top"><p>Unlimited</p></td></tr><tr><td style="vertical-align:top"><p><strong>Leads</strong></p></td><td style="vertical-align:top"><p>No</p></td><td style="vertical-align:top"><p>No</p></td><td style="vertical-align:top"><p>Yes</p></td><td style="vertical-align:top"><p>Yes</p></td><td style="vertical-align:top"><p>Yes</p></td></tr><tr><td style="vertical-align:top"><p><strong>Tasks &amp; Projects</strong></p></td><td style="vertical-align:top"><p>Yes (limited)</p></td><td style="vertical-align:top"><p>Yes (limited)</p></td><td style="vertical-align:top"><p>Yes (limited)</p></td><td style="vertical-align:top"><p>Yes</p></td><td style="vertical-align:top"><p>Yes</p></td></tr><tr><td style="vertical-align:top"><p><strong>Automation</strong></p></td><td style="vertical-align:top"><p>No</p></td><td style="vertical-align:top"><p>No</p></td><td style="vertical-align:top"><p>No</p></td><td style="vertical-align:top"><p>Yes</p></td><td style="vertical-align:top"><p>Yes</p></td></tr><tr><td style="vertical-align:top"><p><strong>Free templates</strong></p></td><td style="vertical-align:top"><p>Yes</p></td><td style="vertical-align:top"><p>Yes</p></td><td style="vertical-align:top"><p>Yes</p></td><td style="vertical-align:top"><p>Yes</p></td><td style="vertical-align:top"><p>Yes</p></td></tr><tr><td style="vertical-align:top"><p><strong>Marketing tools</strong></p></td><td style="vertical-align:top"><p>No</p></td><td style="vertical-align:top"><p>No</p></td><td style="vertical-align:top"><p>Yes (limited)</p></td><td style="vertical-align:top"><p>Yes</p></td><td style="vertical-align:top"><p>Yes</p></td></tr></tbody></table><p>&nbsp;</p></div></div><h3>Bitrix24 Free Plan</h3><p>The Bitrix24 CRM free version will allow you to add unlimited users. However, there are some other limitations. The free plan will give you access to only core CRM, task management, and document management capabilities.</p><p>For example, free users get only 5 GB of storage space. Also, this plan doesn’t include advanced features such as invoices and estimates creator, workflow automation, or any advanced marketing features.&nbsp;</p><p>On the other hand, communication and collaboration tools (such as group chats, emails, or telephony) are fully available on the free plan.</p><p>The <a href="https://crm.org/crmland/free-crm" style="text-decoration-line: none;" target="_blank">free CRM</a> plan is excellent for startups and small businesses focused on essential CRM functionalities without extensive storage. It's particularly beneficial for those looking to streamline their customer management processes and collaboration within a tight budget.</p><p>&nbsp;</p><h3>Bitrix24 Paid Plans</h3><p>As you can see in the table above, the most remarkable difference among the paid plans is the number of users allowed, storage space, and feature limitations. All users can try out the Professional plan, which contains all the features, for 15 days, free of charge.</p><p>For more details on features and other limitations for each plan, check out the <a href="https://www.bitrix24.com/prices/" rel="nofollow" style="text-decoration-line: none;" target="_blank">official Bitrix24 pricing page</a>.</p><p>&nbsp;</p><div><h2>Bitrix24 CRM Review: Testing Bitrix24 Features</h2><p>Now comes the real deal - let's jump into the heart of Bitrix24 CRM, peeling back the layers to see what makes it tick. This section is your front-row seat to understanding how Bitrix24's features perform under the microscope.&nbsp;</p><p>This section is crafted to guide you through Bitrix24’s capabilities, showcasing its features and sharing firsthand experiences from our rigorous testing. With a keen focus on providing valuable insights, this review is penned by leveraging our deep understanding of CRM systems to help you make informed decisions tailored to your business needs.</p><p>&nbsp;</p><h3>User Interface &amp; Ease of Use</h3><p>After firsthand testing, it's clear that Bitrix24 prioritizes a blend of usability and personalization, setting a high bar for CRM interfaces.</p><p>The first thing that grabs your attention is the vibrant, customizable theme. Unlike many CRMs focusing solely on functionality, we like that Bitrix24 allows you to add a personal touch to your CRM and tailor your workspace aesthetic.</p><p><img alt="Bitrix24 CRM Dashboard and side menu" src="https://crm.org/sites/default/files/imce/bitrix24_-_dashboard.png">The Home Dashboard in Bitrix24 is well-organized. You will find a search bar at the top for quick searches, followed by a multi-use window for messages, tasks, adding files, and setting up events. This will make it incredibly easy to communicate with your team members and stay on top of upcoming tasks and events.</p><p>The interface is not just visually appealing but designed for efficiency, with a collapsed hamburger menu on the left revealing feature icons that expand upon click, merging functionality with intuitive navigation.&nbsp;</p><p>Diving into Bitrix24 can initially feel overwhelming due to its many features and constant updates. However, the CRM is user-friendly and not as overwhelming as other advanced CRMs. For those willing to tackle the learning curve, Bitrix24 can become a powerful tool for managing various business operations efficiently.</p><p>&nbsp;</p><h3>Contacts &amp; Companies</h3><p>Testing Bitrix24's contacts feature revealed a mixed bag of intuitiveness and complexity. Initially, navigating to import contacts wasn't straightforward; it required some exploration within the CRM section to locate the correct "Cog" button for importing options.&nbsp;</p><p>However, importing contacts from a .csv file was seamless, allowing for efficient field mapping and duplicate management. In addition to .csv files, you can import contacts from sources such as Gmail, Outlook, or another CRM.&nbsp;</p><p><img alt="The first step in importing contacts in Bitrix24 CRM" src="https://crm.org/sites/default/files/imce/bitrix24_-_contacts_-_import.png">Your contacts are divided into “Contacts” and “Companies.” Both look the same and have the same functions, except that in “Companies,” you can see a list of all the companies in your address book. You can assign contacts to companies.</p><p>Once set up, the contacts management is compelling. You can select multiple contacts and perform bulk actions such as merging or deleting contacts, assigning them to a person on your team, creating a campaign for those contacts, etc.</p><p>Individual contacts overview is also quite powerful. When you open up a contact, you’ll see all their information and schedule tasks and activities. You can also create invoices directly for that contact, upload files, view interaction history with that contact, and create estimates.</p><p><img alt="an overview of an individual contact in Bitrix24 CRM with all the fields and contact information" src="https://crm.org/sites/default/files/imce/bitrix24_-_contacts_-_individual_contact_overview.png"></p><p>Adding custom fields in Bitrix24 lets you customize your CRM to fit your needs. Our firsthand experience found that while this feature enriches contact management, we needed to ask for some help.&nbsp;</p><p>When we first tried it, finding where to add these fields was tricky, so we asked the “Co-Pilot,” the help chatbot in Bitrix24, for guidance. We also discovered a more straightforward way to do this - from the details page of your individual contacts.</p><p>Creating custom fields in Bitrix24 adds a layer of personalization to your CRM, allowing you to tailor the platform to your specific business needs. Our firsthand experience found that while this feature enriches contact management, discovering how to implement it initially required some navigation.&nbsp;</p><p>Custom fields are available on all plans. However, more advanced features such as “Required fields by stage” and “Fields visible to selected users” are available only on the paid plans.</p><p>&nbsp;</p><h3>Lead Management</h3><p><img alt="Multiselecting contacts in Bitrix24 CRM" src="https://crm.org/sites/default/files/imce/bitrix24_-_contacts_-_multiselect.png">With Bitrix24, you can capture, track, and nurture leads through the sales funnel. But, before we go into any details here, we need you to be aware that Bitrix24 CRM allows you to choose whether you want to have leads, in addition to contacts and companies, or not. You can opt for:</p><ul><li><p><strong>Simple CRM: </strong>Ideal for small business sales teams, this mode transforms all inbound emails, calls, requests, and chats directly into deals and/or contacts. It simplifies processes, making it highly efficient for quick conversions and follow-ups.</p></li><li><p><strong>Classic CRM: </strong>Suited for midsize to large businesses, this option routes all inbound inquiries into leads first. The sales team then converts these leads into deals and contacts, allowing for a more structured lead management and qualification process.</p></li></ul><p>If you choose to track your leads, you’ll be glad to know that the platform offers comprehensive tools for lead capture. You can integrate Bitrix24 directly with web forms, social media, and email campaigns, ensuring no potential lead slips through the cracks.</p><p>Here’s how you can use the Bitrix24 lead management feature to optimize your sales funnel:</p><ul><li><p><strong>Automated segmentation</strong>: Automatically segment leads based on predefined criteria. This simplifies prioritizing leads according to their potential value or readiness to buy.</p></li><li><p><strong>Personalized communication:</strong> Email marketing and automation tools allow you to run campaigns and send targeted messages based on the lead's interactions or interests.</p></li><li><p><strong>Automated follow-ups: </strong>The automation features within Bitrix24 ensure that no lead is forgotten, with timely follow-ups and reminders set based on the lead's journey through the sales funnel.</p></li><li><p><strong>Analytics &amp; insights: </strong>Make data-driven decisions with detailed analytics on lead generation and conversion rates. This will also allow you to measure the effectiveness of your lead management strategies.</p></li></ul><p>&nbsp;</p><h3>Deals</h3><p>Bitrix24's "Deals" feature is the sales pipeline. You can create multiple pipelines with Bitrix24 and customize each stage according to your sales process. Not only does this offer flexibility, but it also ensures that every deal progresses smoothly from initiation to closure.&nbsp;</p><p><img alt="Creating new pipelines in Bitrix24" src="https://crm.org/sites/default/files/imce/bitrix24_-_deals_-_create_new_pipelines.png">With various views like Kanban, List, Activities, and Calendar, Bitrix24 provides dynamic visual representations of your deals, making assessing and prioritizing them simple. The Activities view is handy for organizing deals based on tasks due today, this week, and next week and highlighting idle deals.</p><p>Creating deals in Bitrix24 is also very simple. Just click on the green “Create” button or the “+” button, which is present underneath each pipeline stage name.&nbsp;</p><p><img alt="Kanban view of all deals in Bitrix24" src="https://crm.org/sites/default/files/imce/bitrix24_-_deals_-_kanban_view.png">Each deal record centralizes all essential information — from contact details to deal value and expected close date — ensuring sales teams have all they need at their fingertips.</p><p>Last but not least, automated workflows in Bitrix24 ensure consistent follow-through and that no opportunity is missed. As deals advance to new stages, the system can automatically assign tasks, send notification alerts, and trigger email follow-ups.</p><p>&nbsp;</p><h3>Tasks &amp; Projects</h3><p>Bitrix24's Tasks &amp; Projects feature offers a structured and collaborative environment for managing work and achieving project goals. Within this ecosystem, tasks are the building blocks of your daily role and project contributions.</p><p>All tasks are customizable. You can provide detailed descriptions for each task, set deadlines, and assign responsible persons and participants. Tasks can be customized with checklists, labels, and attached files.</p><p>This CRM enhances teamwork through projects, where team members can assign tasks, share updates, and collaborate in real-time. Although simpler than tools like ClickUp or Asana, Bitrix24 covers all the essentials for project management.&nbsp;</p><p><img alt="Creating a new project in Bitrix24" src="https://crm.org/sites/default/files/imce/bitrix24_-_projects_-_create_a_new_project.png"></p><p>Key features include:</p><ul><li><p><strong>Gantt charts &amp; Kanban boards:</strong> Visual tools for planning, tracking, and managing tasks and projects, highlighting task durations, dependencies, and progress.</p></li><li><p><strong>Time tracking: </strong>Enables accurate logging of time spent on tasks, aiding in project costing and performance analysis.</p></li><li><p><strong>Project workgroups:</strong> Create dedicated workgroups where team members can collaborate, share files, and manage all project-related tasks in one place.</p></li><li><p><strong>Real-time communication: </strong>Integrated chat, video calls, and document collaboration tools ensure seamless interaction within the team.</p></li><li><p><strong>Notifications &amp; reminders: </strong>Keep the team updated on task assignments, deadlines, and progress, promoting accountability.</p></li><li><p><strong>Project reports &amp; efficiency analysis:</strong> Offers insights into project progress, resource allocation, and team productivity, helping managers make informed adjustments.</p></li></ul><p>In essence, Bitrix24's Tasks &amp; Projects feature might not boast the advanced capabilities of some specialized project management tools. Still, it provides a solid, user-friendly foundation for managing projects, facilitating collaboration, and enhancing overall project efficiency.</p><p>&nbsp;</p><h3>User Training &amp; Support</h3><p>Upon first login, Bitrix24 asked us how we plan to use the platform. When we proceeded to the dashboard, we couldn’t help but notice a prominently blinking help button. This is a clear invitation to explore the support resources available, making it easier for newcomers to find their footing.</p><p>The "How to Start" guide is an excellent starting point, divided into sections like Getting Started, First Steps, and Bitrix Menu. Each section is further detailed with feature-specific buttons offering tutorials and explanations, making it a valuable resource for understanding the platform's capabilities.</p><p><img alt="Bitrix24 CRM Help and user training options" src="https://crm.org/sites/default/files/imce/bitrix24_-_help_-_getting_started.png">However, we didn’t find the help section intuitive or too helpful. Yes, you will get access to FAQs, step-by-step instructions, and even a video here and there. But all of these resources are short and brief. We honestly expected more detailed instructions.</p><p>But, we found much better assistance with "Co-Pilot," an AI-powered chatbot. Co-Pilot will work it out if you need step-by-step instructions for importing contacts or assistance with work-related tasks like brainstorming or writing emails. Speaking of Co-Pilot…</p><p>&nbsp;</p><h3>Bitrix24 AI-Powered Assistant: Co-Pilot</h3><p>Bitrix24's "Co-Pilot" is embedded seamlessly within CRM, tasks, emails, and more. This AI-powered assistant acts as a real-time guide and will answer your queries and help you with everyday tasks.</p><p><img alt="Telling Bitrix24 Co-Pilot to Schedule a meeting" src="https://crm.org/sites/default/files/imce/bitrix24_-_co-pilot_chat_-_schedule_meeting_2.png">Whether pulling up instructions for using a particular feature, troubleshooting common issues, or offering step-by-step guidance for complex tasks, Co-Pilot makes navigating Bitrix24's extensive functionalities feel intuitive and manageable.</p><p>But, the beauty of this feature doesn’t end with the real-time support. We truly liked the feeling of having a personal assistant to whom we can hand off some tasks. Need to email a client? Co-Pilot’s got it. Looking for some inspiration? Ask your AI assistant. Here's how Co-Pilot was able to transform our workday:</p><ul><li><p><strong>Routine task automation: </strong>Use Co-Pilot to schedule meetings, set reminders, or generate reports, saving valuable time that can be redirected to more strategic activities.</p></li><li><p><strong>Information retrieval:</strong> Co-Pilot can fetch information from your CRM, project tasks, or emails without you having to sift through each module manually.</p></li><li><p><strong>Brainstorming assistant: </strong>When you're looking for new ideas or solutions, Co-Pilot can provide suggestions based on your query. This feature is handy for marketing campaigns, email templates, and more.</p></li><li><p><strong>Workflow suggestions: </strong>Co-Pilot can recommend workflows based on your usage patterns. This includes suggesting the next steps in a project or reminding you of pending tasks, ensuring nothing falls through the cracks.</p></li></ul><p>So, if you ever feel lonely or need a helping hand, Bitrix24 will provide you with a digital ally who will handle repetitive tasks, offer real-time support, and do whatever you need it to do. Really - anything.</p><p><img alt="Asking Bitrix24 Co-Pilot AI to tell a joke" src="https://crm.org/sites/default/files/imce/bitrix24_-_co-pilot_chat_-_joke.png"></p><p>&nbsp;</p><h3>Company &amp; Team Collaboration</h3><p>We mentioned that Bitrix24 is more than just a CRM. In addition to tasks and project management, a few more features are designed to enhance organizational management and communication.</p><ul><li><strong>Company structure:</strong> Bitrix24 supports the creation of a visual organizational chart detailing the hierarchy and departmental relationships within a company.</li><li><strong>Employees:</strong> This section acts as a repository for all employee information, facilitating quick access to contact details, departmental affiliations, and professional summaries</li><li><strong>Knowledge base: </strong>With Bitrix24, you can store and share critical company knowledge, including documents, guides, and FAQs, ensuring information is readily accessible to all team members.</li><li><strong>Video conferencing: </strong>Embedded video conferencing tools enable direct, real-time employee interaction, supporting various collaborative activities from meetings to webinars.</li><li><strong>Time tracking and reports:</strong> Employees can log their work hours, with options for automatically tracking specific activities. Managers can access detailed reports for reviewing time allocation, project progress, and workload distribution.</li></ul><p><img alt="A preview of company structure in Bitrix24" src="https://crm.org/sites/default/files/imce/bitrix24_-_company_-_company_structure.png"></p><p>As you can see from our comprehensive review, Bitrix24 is packed with features. But are these features good enough compared to other CRMs on the market? Check out below!</p><p>&nbsp;</p><h2>Bitrix24 Competitors: What is the Best Bitrix24 Alternative?</h2><p>Yes, Bitrix24 is excellent with all its features, cloud and on-premise versions, and mobile apps. However, there are still some great Bitrix24 alternatives out there that may suit your needs or your budget better.</p><h3>Zoho CRM - Best for Customization &amp; Analytics</h3><p><a href="https://crm.org/crmland/zoho-crm-review" style="text-decoration-line: none;" target="_blank">Zoho CRM</a> focuses more on sales process automation and customer relationship management, offering deep analytics and customization options. In contrast, Bitrix24 provides a broader all-in-one solution, encompassing CRM, project management, and communication tools, catering to businesses looking for a unified platform to manage different aspects of their operations.</p><p>Zoho CRM excels in offering a wide array of customization options, sophisticated analytics, and an advanced AI assistant, Zia. It provides a comprehensive suite for automating sales, support, and marketing tasks at a budget-friendly price point.</p><p>&nbsp;</p><h3>HubSpot CRM - Best for Marketing Automation</h3><p><a href="https://crm.org/news/hubspot-crm-review" style="text-decoration-line: none;" target="_blank">HubSpot</a> is celebrated for its user-friendly interface and robust onboarding resources, making it exceptionally accessible for first-time CRM users. It shines in marketing automation, offering comprehensive email marketing tools and advanced AI capabilities for content generation and chatbot functionalities.&nbsp;</p><p>Its robust free plan, supporting unlimited users, stands out for startups and small businesses aiming for growth without initial investment. However, HubSpot's pricing can quickly escalate as you add more features, potentially making it less suitable for companies on a tight budget.</p><p>&nbsp;</p><h3>Pipedrive - Best for Sales Process Efficiency</h3><p><a href="https://crm.org/news/pipedrive-crm-review" style="text-decoration-line: none;" target="_blank">Pipedrive</a> and Bitrix24 offer differing CRM solutions tailored to specific business needs.&nbsp; Pipedrive focuses on streamlining the sales process with its intuitive drag-and-drop pipeline management. It's less about the breadth of features and more about providing a focused, sales-centric user experience.&nbsp;</p><p>While it may lack the comprehensive project management and collaboration features found in Bitrix24, it compensates with simplicity and efficiency in managing sales funnels. It's particularly suited for small to medium-sized businesses that value simplicity and focus in their CRM tool yet need a powerful tool for customer relationship management and lead generation.</p><p>&nbsp;</p><h3>Salesforce - Best for Larger Enterprises</h3><p><a href="https://crm.org/news/salesforce-review" style="text-decoration-line: none;" target="_blank">Salesforce</a> offers advanced lead management tools and a highly customizable platform, supporting complex sales processes and extensive integration capabilities. It's well-suited for larger enterprises or businesses requiring deep customization and extensive third-party app integrations.&nbsp;</p><p>Salesforce supports various business processes beyond CRM, including marketing automation, customer service, and analytics. The complexity and cost of Salesforce might be a barrier for smaller businesses or those looking for a more straightforward CRM solution.</p><p>&nbsp;</p><h2>Bitrix24 Customer Reviews</h2><p>Aside from our assessment, it's always good to hear what the public Bitrix24 reviews say. We've scoured the major review sites and spoken with many active Bitrix24 users. Here's a point-form summary of what most people praise or complain about when it comes to Bitrix24.</p><h3>Bitrix24 praise</h3><ul><li><p>The free version is excellent, and the cheaper plans are also beneficial.</p></li><li><p>The basic UI is nice on the eye and easy to navigate.</p></li><li><p>For small projects and small teams, this is an excellent CRM platform.</p></li><li><p>Task management and project management are simple to use and very effective.</p></li><li><p>Regarding team communication and collaboration tools, Bitrix24 gets high praise.</p></li><li><p>Learning the core features is pretty quick.</p></li></ul><p>&nbsp;</p><h3>Bitrix24 complaints&nbsp;</h3><ul><li><p>Some have complained that the customization is either lacking or doesn't work smoothly.</p></li><li><p>There have been users who would like to see more robust reporting.&nbsp;</p></li><li><p>In the past, there have been reports of bugs and other technical issues.</p></li><li><p>The way notifications pop up in the UX has annoyed some users.</p></li><li><p>The Bitrix24 customer support is limited, and issues could take a while to resolve.</p></li><li><p>Getting used to every single feature can require some time.</p></li></ul><p>&nbsp;</p><h2>Is Bitrix24 the Right CRM for You? Key Takeaways</h2><p>Is Bitrix24 CRM worth your time and money? Well, we believe it is. It’s a robust, all-encompassing CRM solution you can use free of charge. And, if you’d like to see what the most advanced features can do, you can always sign up for a free 15-day trial.</p><p>We recommend fully leveraging the Bitrix24 free plan to understand its fit for your operations. Then, explore customization options and automation features, focusing on streamlining sales processes and enhancing team collaboration. Last but not least, consider if Bitrix24 can grow with your business, especially regarding user capacity and storage and the cost that comes with them.</p><p>&nbsp;</p><h2>Bitrix24 CRM FAQs</h2><h3>Is it safe to use Bitrix24?</h3><p>Yes, Bitrix24 is entirely safe. The company emphasizes security with seven layers of protection, including data hosting on Amazon Web Services, two-step authorization, SSL-encrypted data transfer, and proactive protection measures. This comprehensive security approach, including daily backups and a dedicated cybersecurity department, aims to safeguard user data effectively.</p><p>&nbsp;</p><h3>Is Bitrix any good?</h3><p>Yes, it is! Not only is it an excellent CRM, but this versatile and comprehensive platform is appreciated for its wide range of features covering project management, collaboration tools, and even a <a href="https://crm.org/crmland/best-help-desk-software" style="text-decoration-line: none;" target="_blank">customer service desk</a> solution and a set of tools for HR departments.&nbsp;</p><p>The usability and the value Bitrix24 provides, especially with its free plan for unlimited users, make it a good choice for businesses looking for an all-in-one solution.</p><p>&nbsp;</p><h3>Is Bitrix24 really free?</h3><p>Bitrix24 offers a free plan with unlimited users, leads, deals, contacts, and companies, making it genuinely accessible for basic CRM functionality. However, there are limitations regarding storage space and particular features. Users get only 5 GB of storage space and access to basic features.</p><p>&nbsp;</p><h3>Is Bitrix24 Russian?</h3><p>Initially developed by a Russian company, Bitrix, Inc., Bitrix24 has since become a widely used international platform with data hosting options in the US and the European Union, catering to a global user base.</p></div></div>
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