Bitrix 24: Support Availability

Arbitration Result

Status
completed
Resolved Value
business_hours
Positive Spin
✓ Flexible support hours that scale with your plan and needs.
Reasoning
Weighted across sources, there is no single universal availability. TechRadar emphasizes variability by plan and issue complexity, while Trustpilot cites 24/7 and CRM.org notes limitations for some plans. The most nuanced, cross-source representation is that support hours vary depending on plan and issue complexity, making it the best canonical value.
Completed At
1/8/2026, 12:51:37 PM
ClaimSuggested ValueConfidence
Bitrix24: customer support experience may vary based on the plan
https://www.techradar.com/reviews/bitrix24-crm-review
varies by plan80.0%
Bitrix24: the level of assistance varies by plan and by issue complexity
https://www.techradar.com/reviews/bitrix24-crm-review
varies by plan and issue complexity70.0%
Bitrix24: claims 24/7 support
https://www.trustpilot.com/review/bitrix24.com
24/795.0%
Bitrix24 CRM: offers limited customer support
https://crm.org/news/bitrix24-crm-review
limited90.0%