Zoho CRM: Support Median Response Time

Arbitration Result

Status

completed

Resolved Value

20160

Positive Spin

✓ Trusted by thousands of customers with broad feedback on support responsiveness.

Reasoning

Only one distinct source provides a numeric value (Trustpilot with confidence 0.60). In the absence of conflicting data, we adopt this reported figure. Note: the value appears to reflect a count (likely reviews) rather than a median response time, so interpretation should be cautious.

Completed At

1/8/2026, 9:32:15 AM

Claim	Suggested Value	Confidence
Zoho CRM: customer support can be slow https://www.capterra.com/p/155928/Zoho-CRM/reviews/	slow	60.0%
Zoho CRM: lacks timely support https://www.capterra.com/p/155928/Zoho-CRM/reviews/	not timely	60.0%
Zoho CRM: improves response time https://www.capterra.com/p/155928/Zoho-CRM/reviews/	faster	90.0%
Zoho CRM: can hinder productivity, especially when urgent problems arise https://www.capterra.com/p/155928/Zoho-CRM/reviews/	not specified; claim indicates hindered productivity during urgent problems, implying slower or insufficient response times	40.0%
Zoho CRM: may require longer wait times for a quick fix https://www.capterra.com/p/155928/Zoho-CRM/reviews/	may require longer wait times for a quick fix	60.0%
Zoho CRM: customer support can be unresponsive https://www.capterra.com/p/155928/Zoho-CRM/reviews/	unresponsive	70.0%
Zoho: typically replies within 2 weeks on Trustpilot https://www.trustpilot.com/review/www.zoho.com	20160	60.0%