| Result | Credibility | Claims |
|---|---|---|
| Zoho CRM Reviews, Ratings & Features 2026 https://www.gartner.com/reviews/market/sales-force-automation-platforms/vendor/zoho/product/zoho-crm My overall experience with Zoho CRM has been positive. The platform offers a good balance between usability and functionality, providing solid tools for ...Read more | — | 6 |
| Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons https://www.capterra.com/p/155928/Zoho-CRM/reviews/ Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot.Read more | — | 357 |
| Our Review Of Zoho CRM after 60 Days https://help.zoho.com/portal/en/community/topic/our-review-of-zoho-crm-after-60-days Their heart is amazing. The prices are great. The number of features is really great and we replace other applications one after another with no price increase.Read more | — | 0 |
| Zoho CRM Review https://www.pcmag.com/reviews/zoho-crm Jun 28, 2024 — Zoho continues to lead the CRM category thanks to its unbeatable price and many new, useful capabilities, including deep customization and the Zia AI tool.Read more | — | 251 |
| Read Customer Service Reviews of www.zoho.com https://www.trustpilot.com/review/www.zoho.com It was really easy to use and set up and pretty intuitive which is great and it mean there was no steep learning curve and could just get stuck in.Read more | — | 229 |
| Zoho CRM Review: A Comprehensive 2024 Guide ... https://www.reddit.com/r/CRM/comments/1gb8ayf/zoho_crm_review_a_comprehensive_2024_guide_for/ In this article, I'll outline my personal experience with Zoho CRM in 2024 and explore the pros and cons you should consider when choosing Zoho CRM as your ...Read more | — | 0 |
| Zoho CRM Review: Is it the Right Choice for You? https://www.emailtooltester.com/en/crm/zoho-review/ Apr 16, 2025 — Cons · Ease of use. Unfortunately, this is not the most user-friendly CRM tool, and those who don't have experience working with complex systems ...Read more | — | 162 |
| Zoho CRM Review: Pros, Cons, Features & Pricing https://thecxlead.com/tools/zoho-crm-review/ Jul 23, 2025 — In this Zoho CRM review, discover its pros, cons, pricing, features, and best use cases compared to other CRM solutions. | — | 206 |
| Attribute | Claims | Resolved Value | Positive Spin |
|---|---|---|---|
| Average Review Rating | 109 | 4.42 | Strong cross-source customer satisfaction with Zoho CRM, averaging about 4.4 stars. |
| UI Ease of Use | 84 | easy | Intuitive, easy-to-navigate UI that speeds onboarding and daily productivity. |
| Automation / Workflows | 67 | true | Built-in automation and workflow capabilities to streamline processes |
| Target Audience | 56 | smb | Ideal for small to midsize businesses seeking a scalable, feature-rich CRM. |
| Learning Curve | 51 | moderate | Moderate learning curve with clear onboarding resources to help users ramp up efficiently. |
| Sales Pipeline / Deal Management | 49 | true | Robust built-in sales pipeline and deal management with configurable stages and forecasting |
| Custom Fields Support | 41 | true | Powerful customization with extensive custom fields to fit your workflow |
| Contact Management | 37 | true | Robust built-in contact management to organize and segment your contacts. |
| Built-in Dashboards | 34 | true | Real-time dashboards built-in for instant insights. |
| Lead Management | 32 | true | Robust lead management to capture, score, route, and nurture leads for faster conversions. |