Zoho CRM: Custom Fields Support

Arbitration Result

Status

completed

Resolved Value

true

Positive Spin

✓ Powerful customization with extensive custom fields to fit your workflow

Reasoning

All sources independently indicate that Zoho CRM supports custom fields. Each domain shows a majority (or all) of opinions as 'true', with high confidence values across Capterra, PCMag, The CX Lead, and Email Tool Tester. Since one opinion per domain is treated, the overall consensus across credible sources strongly supports true, with no conflicting evidence.

Completed At

1/8/2026, 9:32:15 AM

Claim	Suggested Value	Confidence
Zoho CRM: supports customization to align with business processes https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	80.0%
Zoho CRM: can be customized to fit business needs https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	80.0%
Zoho CRM: is easy to customize https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	75.0%
Zoho CRM: is easily customizable https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	90.0%
Zoho CRM: enables users to customize the CRM according to their preferences https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	80.0%
Zoho CRM: balances functionality, customization and affordability https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	60.0%
Zoho CRM: is highly customizable https://www.pcmag.com/reviews/zoho-crm	true	85.0%
Zoho CRM: offers customization capabilities to tailor the software to meet business-specific needs https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	80.0%
Zoho CRM: offers near-total customizability https://www.pcmag.com/reviews/zoho-crm	true	90.0%
Zoho CRM: Canvas Builder enhances customization capabilities https://www.pcmag.com/reviews/zoho-crm	true	75.0%
Zoho CRM: offers customization if you have developers in place https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true (requires developers)	70.0%
Zoho CRM: enables adding more detailed information in each contact's business card view https://www.pcmag.com/reviews/zoho-crm	true	90.0%
Zoho CRM: is highly customizable https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	80.0%
Zoho CRM: enables easy customization of modules https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	90.0%
Zoho CRM: enables easy customization of fields https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	90.0%
Zoho CRM: is the most affordable CRM that offers the required customization https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	85.0%
Zoho CRM: offers deep customization https://www.pcmag.com/reviews/zoho-crm	true	90.0%
Zoho CRM: offers flexible customizations according to your requirements https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	80.0%
Zoho CRM: allows users to quickly add fields to suit their business requirements https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	80.0%
Zoho CRM: allows users to quickly amend fields to suit their business requirements https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	80.0%
Zoho CRM: offers customization capabilities https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	60.0%
Zoho CRM: is very difficult to customize https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	60.0%
Zoho CRM: has highly customizable contact fields to match the way our projects flow https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	90.0%
Zoho CRM: core module is customizable https://www.pcmag.com/reviews/zoho-crm	true	80.0%
Zoho CRM: has limited customization options in some aspects https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true (limited customization in some aspects)	70.0%
Zoho CRM: offers a better value for businesses seeking a highly customizable CRM with a deep feature set https://www.pcmag.com/reviews/zoho-crm	true	80.0%
Zoho CRM: has limitations on custom fields https://www.emailtooltester.com/en/crm/zoho-review/	true (limited availability)	60.0%
Zoho CRM: is well-suited for sales teams seeking customization and scalability https://thecxlead.com/tools/zoho-crm-review/	true	80.0%
Zoho CRM: automatically mapped all CSV fields https://www.pcmag.com/reviews/zoho-crm	true	60.0%
Zoho CRM: displays the fields you select on Kanban cards https://www.pcmag.com/reviews/zoho-crm	true	60.0%
Canvas Builder: maps custom buttons to existing or new data points https://www.pcmag.com/reviews/zoho-crm	true	40.0%
Zoho CRM: offers customization options https://thecxlead.com/tools/zoho-crm-review/	true	85.0%
Zoho CRM's Kiosk Studio: uses a no-code approach to customization similar to Canvas https://www.pcmag.com/reviews/zoho-crm	true	70.0%
Zoho CRM: offers flexibility for tailoring to your team's needs https://thecxlead.com/tools/zoho-crm-review/	true	75.0%
Zoho CRM: offers options to tailor fields https://thecxlead.com/tools/zoho-crm-review/	true	75.0%
Zoho CRM: does not allow adding custom fields on the free plan https://www.emailtooltester.com/en/crm/zoho-review/	false (not available on free plan)	80.0%
Zoho CRM: offers options to tailor modules https://thecxlead.com/tools/zoho-crm-review/	true	60.0%
Zoho CRM: allows adding custom properties via setup settings https://www.emailtooltester.com/en/crm/zoho-review/	true	90.0%
Zoho CRM: the number of custom properties available depends on the plan https://www.emailtooltester.com/en/crm/zoho-review/	true (availability depends on plan)	60.0%
Zoho CRM: has customization options that might overwhelm users who prefer straightforward, user-friendly setups. https://thecxlead.com/tools/zoho-crm-review/	true	85.0%
Zoho CRM: provides custom data forms https://thecxlead.com/tools/zoho-crm-review/	true	80.0%