Core Metric tracking can be a complete pain when embedded system values are overwritten with semantics that are friendly to a particular business case.
acts as a personal digital assistant
advanced features are available only to higher-paid Zoho CRM users
advanced plans feature AI
advanced plans feature automation
advanced plans feature scalability
aligns with businesses' workflows and objectives
allows any software user to leave reviews on Capterra
allows linking appointments to multiple people
allows linking meetings to Zoho Calendar
allows non-technical users to navigate leads, tag customers, and track conversations
allows users to quickly add fields to suit their business requirements
allows users to quickly amend fields to suit their business requirements
appears to be in early stages
automates a lot of the work that was previously done manually
automates customer relationship management procedures
automates the creation of follow-up emails
automation tools are more advanced and take time to figure out
balances functionality, customization and affordability
basics are intuitive
bombards users who request a demo with up to 10 phone calls a day
can be a little overwhelming at first
can be complex to navigate certain features
can be configured at the free level
can be customized to fit business needs
can be used by real estate organizations
can be used in a wide variety of ways
can grow from a free tier to advanced plans
can hinder productivity, especially when urgent problems arise
could benefit from a comprehensive overhaul to achieve a more modern aesthetic
customer support can be slow
customer support can be unresponsive
customer support services need improvement
defaults to ordering notes by oldest first
delivers more than enough value for its feature set
delivers more than enough value for the price
displays 1-25 of 6,948 reviews on Capterra
does not present challenges to automating CRM procedures for users
drives improved repeat business
enables adding capabilities without overhauling your entire setup
enables easier project handoffs
enables easy customization of dashboards
enables easy customization of fields
enables easy customization of layouts
enables easy customization of modules
enables easy customization of workflows
enables efficient handling of customer queries
enables efficient ticket management
enables setting follow-up actions and tasks
enables users to customize the CRM according to their preferences
enables users to manage sales, marketing and customer support processes in one place
enhances efficiency through marketing automation
enhances efficiency through sales automation
enhances productivity
entering leads was very easy
experiences occasional slight lags
features are helpful to startups
features rating of 5.0 on Capterra
feels more like navigating a complex enterprise system than a tool meant to help small businesses streamline their processes
has 6,948 reviews on Capterra
has a 10/10 rating for Likelihood to Recommend
has a 100% likelihood to be recommended on Capterra
has a 100% likelihood to recommend rating on Capterra
has a 3.0 rating for features on Capterra
has a 4.0 rating for Features on Capterra
has a 4.0 rating for Likelihood to Recommend on Capterra
has a 4.0 rating for customer service on Capterra
has a 4.0 rating for ease of use on Capterra
has a 4.0 rating for value for money on Capterra
has a 5.0 rating for Customer Service on Capterra
has a 5.0 rating on Capterra
has a 60% likelihood to recommend
has a 70% likelihood to be recommended
has a 9/10 satisfaction score on Capterra
has a 90% likelihood to be recommended on Capterra
has a Features rating of 2.0 on Capterra
has a Features rating of 5.0 on Capterra
has a Likelihood to Recommend rating of 4.0 on Capterra
has a Value for Money rating of 4.0 on Capterra
has a Value for Money rating of 5.0 on Capterra
has a Value for Money rating on Capterra
has a customer service rating of 2.0
has a customer service rating of 3.0
has a customer service rating of 3.0 on Capterra
has a customer service rating of 4.0 on Capterra
has a customer service rating of 4.1 out of 5
has a customer service rating of 5.0
has a customer service rating of 5.0 on Capterra
has a feature rating of 4.0
has a features rating of 3.0 on Capterra
has a features rating of 4.0
has a features rating of 5.0
has a features rating of 5.0 on Capterra
has a high level of automation
has a likelihood to recommend rating of 3.0 on Capterra
has a likelihood to recommend rating of 4.0
has a likelihood to recommend rating of 4.0 on Capterra
has a likelihood to recommend rating of 5.0
has a likelihood to recommend rating of 5.0 on Capterra
has a likelihood-to-recommend rating of 5.0 on Capterra
has a positive overall experience
has a powerful UI
has a rating of 4.0 for Ease of Use
has a rating of 4.0 for Ease of Use on Capterra.
has a rating of 4.0 for Features
has a rating of 5.0 for Ease of Use on Capterra
has a rating of 5.0 for Features on Capterra
has a rating of 5.0 for Likelihood to Recommend
has a rating of 5.0 for Likelihood to Recommend on Capterra
has a rating of 5.0 for Value for Money
has a rating of 5.0 for Value for Money on Capterra
has a rating of 7/10
has a simple user interface
has a sleek and modern interface in some areas
has a user rating of 6/10 on this page
has a user-friendly interface
has a value for money rating of 4.0 on Capterra
has a value for money rating of 5.0 on Capterra
has a value-for-money rating of 4.0
has a value-for-money rating of 4.0 on Capterra
has a value-for-money rating of 5.0
has a value-for-money rating of 5.0 on Capterra
has advanced features that are not affordable for small to mid-size businesses
has an 80% likelihood to recommend on Capterra
has an Ease of Use rating of 3.0 on Capterra
has an ease of use rating of 4.0 on Capterra
has an ease of use rating of 4.1 out of 5
has an ease of use rating of 5.0
has an ease of use rating of 5.0 on Capterra
has an ease-of-use rating of 3.0
has an ease-of-use rating of 4.0 on Capterra
has an ease-of-use rating of 5.0
has an ease-of-use rating of 5.0 on Capterra
has an easy-to-navigate interface
has an interface cluttered with endless tabs
has an interface that is overwhelming
has an overall rating of 3.0
has an overall rating of 3.0 on Capterra
has an overall rating of 4.0
has an overall rating of 4.0 on Capterra
has an overall rating of 5.0
has an overall rating of 5.0 on Capterra
has an overall score of 8/10 on Capterra
has an understandable user interface
has been used by Bruce S. for 6-12 months
has been used for 1-2 years
has been used for 2+ years
has been used for 2+ years by Khyla C.
has been used for more than two years
has content management limitations related to data export
has content management limitations related to data import
has data export limitations
has exhausting sales outreach
has highly customizable contact fields to match the way our projects flow
has highly customizable sales pipelines to match the way our projects flow
has intrusive sales outreach
has issues automating data for management reporting
has issues automating reports
has limitations in data import
has limited customization options in some aspects
has no complaints from Khyla C.
has no dedicated team members
has robust features
has superior capabilities
has trade-offs that are fair for what you are getting
has verified reviews on Capterra
helped us stay in better touch with our repeat travelers
helps manage the sales pipeline
helps prevent mistakes
helps remember printing clients from first query to delivery
helps us stay on top of client needs
helps us stay on top of follow-ups
helps users find client information
helps you avoid feeling like you are running a marketing machine
helps you keep up with customers
improves conversion
improves response time
includes business card scanning
includes contact management
includes features
includes follow-up automation
includes lead capture
includes lead management
increased lead conversions
increases productivity
initiates phone calls as early as 7 a.m.
integrates seamlessly with Campaigns
integrates seamlessly with Invoice
integrates seamlessly with Project Management
integrates well with other tools
integrates with Campaigns
integrates with Invoice
integrates with Project Management
integrates with a wide variety of social media tools
integrates with almost all other platforms
integrates with an invoice system
integrates with other Zoho products
integrates with other apps
integrates with website forms
integration with some third-party applications can be challenging
interface is boring
interface is not very interactive
is a great CRM
is a more robust application than Insightly
is a remarkable transformation for our customer relationship management
is a top-tier application
is affordable
is an adaptable CRM
is an amazing product
is an excellent CRM choice
is applicable to non-tech sector businesses
is best for small businesses with local revenue that is not much higher
is best for users who want to maximize its possibilities.
is challenging to generate customized reports due to user permissions
is described as a useful utility for following client relationships
is difficult to set up for small businesses
is difficult to set up for small teams
is easier to deploy
is easily customizable
is easy to customize
is easy to integrate
is easy to navigate
is easy to use
is easy to use even for freshers
is easy to use once you get the hang of it
is especially advantageous for businesses already in the Zoho ecosystem
is especially valuable for home-based small businesses
is especially valuable for newbies
is good as a CRM system.
is highly customizable
is highly versatile
is large and complex
is marketed as easy to use
is marketed as intuitive
is more user-friendly
is not perfect
is not the best
is not the right fit for small businesses seeking peace of mind
is not the right fit for small businesses seeking simplicity
is not the worst
is now used instead of Capsule
is occasionally cluttered
is particularly suitable for value-conscious teams.
is praised for ease of use
is reliable
is simple
is slow when toggling between modules
is suitable for businesses of all sizes
is suitable for teams already in Zoho's ecosystem
is the CRM now used by the reviewer
is the best CRM
is the most affordable CRM that offers the required customization
is used by Katie O., an Admin Assistant in Construction
is used in travel and tourism
is versatile
is very difficult to customize
is very easy to use
is very impactful for a growing business.
is worth the price
keeps us sharp on leads
lacks a master tab for ordering notes
lacks timely support
makes appointments easy to find
makes appointments easy to see
makes it difficult to obtain a proper view of the business across Sales, Operations, Support, Accounts, and Admin
makes it easy to keep track of information
may require longer wait times for a quick fix
may work for large organizations with dedicated tech teams
navigation isn’t always as direct as it could be
occasionally requires manual fiddling to integrate with other systems
occasionally requires third-party tools to integrate with other systems
offers AI capabilities
offers LinkedIn contact capture
offers a favorable price for users
offers a free Android app
offers a free plan
offers a free tier
offers a free trial
offers a generally positive user experience
offers a powerful tool
offers a price competitive with other CRM systems
offers a sandbox for testing
offers a simpler user interface than Salesforce Sales Cloud
offers a user-friendly interface
offers a wide range of features and functionalities
offers a wide range of tools
offers an extensive range of features
offers automated workflows
offers automation capabilities
offers automations for messages and emails
offers competitive pricing
offers custom sales management
offers customization capabilities
offers customization capabilities to tailor the software to meet business-specific needs
offers customization if you have developers in place
offers decent pricing
offers efficient customer support tools
offers excellent integration with other tools
offers flexible customizations according to your requirements
offers integration with other Zoho applications
offers integrations
offers limited customer support for third-party app integrations
offers many features
offers marketing automation
offers more features
offers options to upgrade to a paid plan
offers sales automation
offers scalability
offers social media contact capture
offers workflows that can be used effectively
organizes customer contacts efficiently
other parts of the interface feel outdated
pricing can be high depending on the field or industry
provides a platform to manage customer support procedures in one place
provides a platform to manage marketing procedures in one place
provides a platform to manage sales procedures in one place
provides a tab above notes to sort by newest first
provides a user-friendly experience
provides all-in-one functionality
provides all-in-one solutions
provides an accurate view of our leads and customers
provides analytical reports that identify opportunities for improvement in our sales process
provides capabilities to manage and track customer interactions
provides control
provides customizable dashboards
provides decent value for money
provides easy sorting and filtering
provides full control over the customer lifecycle
provides helpful support
provides high-quality marketing automation capabilities
provides many free features
provides metrics
provides pipeline management
provides process automation for repetitive tasks
provides simple reporting
provides static reports
provides tabs to edit lead information
provides the ability to set up the entire lead pipeline
replaced T Cards
reporting tools are more advanced and take time to figure out
requires additional training for new team members to use effectively
requires applying that change to every lead
requires developers to implement automated processes to reach desired outcomes.
requires touching base with many different reps and managers
scheduled a demo for 7:30 a.m.
setting appointments was very easy
standard reports didn't fit our requirements
stores all sales data from first inquiry through follow-up in one place
streamlines marketing in real-time
streamlines sales in real-time
suits the needs of large businesses
suits the needs of small businesses
supports customization to align with business processes
the scheduled demo time did not work for the reviewer.
uses technical jargon that isn’t clearly explained
was adopted after TCards was used
was adopted after switching from Salesforce Sales Cloud
was adopted by Bruce S.
was adopted by Katie O. to replace Microsoft Excel
was adopted by Remco M
was difficult to find the relevant fields when creating custom reports
was implemented in our company six months ago
was intended to help streamline many processes for small businesses
was reviewed by Himaanshu L., Team Lead - Customer Success
was used by Prasad B.
was used for 1-2 years by Tom D
was used for 6 to 12 months.
was used for 6-12 months
was used for less than 6 months
was used for less than 6 months by Kendall S.
was used for less than six months.
works well for small and medium-sized teams
would benefit from more flexible reporting features
allows any software user to leave reviews
allows reviews for any product listed on the site
helps organizations accelerate growth
helps organizations increase productivity
helps organizations save time
hosts non-incentivized reviews for Zoho CRM
hosts reviews for Zoho CRM
incentivized reviews are subject to a verification process prior to publication
invites software users to submit an honest review
is positioned as the #1 destination for finding the right software.
offers a nominal incentive
offers free advisor consultations
offers incentivized reviews
promises results within 15 minutes
provides a nominal incentive to reviewers
provides verified reviews for Zoho CRM
verifies incentivized reviews prior to publication
does not require a master's degree to figure out
integrates directly with Gmail
is clean
is easy to use
is recommended as an alternative to Zoho CRM for small businesses
was considered as an alternative to Zoho CRM
was replaced by Zoho CRM
was the prior CRM used by the reviewer
facilitates tracking of client interactions
facilitates tracking of sales
is slightly clunky relative to the desktop web interface
has a difficult-to-navigate user interface
is a waste of time
limits actions you can take, data you can access, and changes you can make
is a National Sales Manager
switched from Salesforce Starter
is not ideal for CRM
is not ideal for team workflows
is a CRM product
was replaced by Zoho CRM
was used before switching to Zoho CRM
was used prior to adopting Zoho CRM
offers a wide range of products to help grow and support your business
offers assistance with any Zoho product
do not work like HubSpot workflows
do not work like Salesforce workflows
improves the usability of all Zoho CRM features
is a favourite feature of Zoho CRM
was used before switching to Zoho CRM
is considered an alternative to Zoho CRM by Kendall S.
offers sorting options including Most Helpful, Most Recent, Highest Rating, and Lowest Rating
has capacity limits
is an Admin Assistant in Construction
was considered an alternative to Zoho CRM
is complex
is a long, drawn-out and painful process for users moving from Tally
is tricky to obtain core business intelligence
increased conversions by 25%
is quite limiting for users who lack coding experience
needs better explanations
has been a cost-effective option for staying connected with customers via email.
Zoho CRM has an ease of use rating of 4.1 out of 5.
Zoho CRM has a customer service rating of 4.1 out of 5.
Zoho CRM is the best and most affordable CRM with the required customization.
Zoho CRM allows users to customize their CRM as they want.
Zoho CRM is a more user-friendly and affordable CRM.
Zoho CRM provides many free features that are helpful to startups.
Zoho CRM's customer support is limited when integrating third-party apps.
Remco M. switched from HubSpot CRM to Zoho CRM.
Zoho CRM offers a user-friendly interface.
Zoho CRM provides a way to set up the entire lead pipeline with automations for messages and emails.
Zoho CRM offers excellent integration with other tools, which enhances productivity.
Zoho CRM pricing is competitive.
Zoho CRM is suitable for businesses of all sizes.
Zoho CRM is flexible with customizations according to your requirements.
Zoho CRM can be complex to navigate certain features.
Zoho CRM can be challenging to generate customized reports due to user permissions.
Zoho CRM integration with some third-party applications can be challenging.
Zoho CRM has a positive overall experience.
Zoho CRM is user-friendly.
Zoho CRM is a reliable and easy to use CRM.
Zoho CRM is easy to use even for freshers.
Zoho CRM's user interface is very simple and understandable.
Zoho CRM is helpful for managing the sales pipeline.
Zoho CRM's Email Management feature helps to increase productivity.
Zoho CRM has content management limitations related to data import and data export.
Zoho CRM has data import limitations.
Zoho CRM has data export limitations.
Zoho CRM is highly customizable; you can easily customize modules, fields, layouts, workflows, and dashboards to match business processes.
Zoho CRM's Advanced Analytics to get core business intelligence is tricky.
Zoho CRM's Core Metric tracking can be a complete pain if embedded system values are overwritten with semantics that are friendly to a particular business case.
Zoho CRM offers a powerful tool that allows users to manage sales, marketing and customer support procedures in one spot.
Zoho CRM customization is very difficult to customize, especially to obtain a proper view of the business across Sales, Operations, Support, Accounts, and Admin.
Zoho CRM displays a high level of quality marketing automation capabilities, balancing functionality, customization and affordability.
Zoho CRM's standard reports didn't fit our requirements, and it was difficult to find the relevant fields when creating custom reports.
Zoho CRM integrates with website forms and an invoice system.
Zoho Books customization for users moving from Tally is a long drawn out and painful process.
Zoho CRM provides all-in-one solutions.
Zoho CRM is a great CRM.
Zoho CRM offers sales and marketing automation.
Zoho CRM enhances efficiency through sales and marketing automation.
Zoho CRM's customer support services need to be improved.
Zoho CRM sometimes experiences slight lags.
Zoho CRM was adopted after switching from Salesforce Sales Cloud.
Sales Salesforce Sales Cloud is complex.
Zoho CRM provides a simpler user interface than Salesforce Sales Cloud.
The reviewer used Zoho CRM for more than two years.
Zoho CRM helped us increase our lead conversions.
Zoho CRM helped us keep in better touch with our repeat travelers.
Zoho CRM has a high level of automation that automates a lot of the work we were previously doing manually.
Zoho CRM has a powerful UI.
Zoho CRM can get cluttered sometimes.
Zoho CRM is a large, complicated place.
New team members need additional training to work their way through Zoho CRM effectively.
Zoho CRM provides an accurate view of our leads and customers.
Zoho CRM is used in travel and tourism.
Zoho CRM has an interface that is overwhelming, cluttered with endless tabs and technical jargon that isn’t clearly explained.
Zoho CRM feels more like navigating a complex enterprise system than a tool meant to help small businesses streamline their processes.
Zoho CRM bombards users who request a demo with up to 10 phone calls a day starting as early as 7 a.m.
Zoho CRM's sales outreach is intrusive and exhausting.
Zoho CRM might work for large organizations with dedicated tech teams.
Zoho CRM is not the right fit for small businesses looking for simplicity and peace of mind.
Zoho CRM is marketed as easy to use and intuitive.
Zoho CRM was supposed to help streamline many processes for small businesses.
Zoho CRM's price is a pro for users.
Zoho CRM offers all-in-one functionality.
Streak CRM integrates directly with Gmail.
Streak CRM is clean.
Streak CRM is easy to use.
Streak CRM doesn't require a master’s degree to figure out.
Zoho CRM scheduled a demo for 7:30 a.m., which did not work for the reviewer.
Streak CRM is recommended as an alternative to Zoho CRM for small businesses.
Zoho CRM has an overall rating of 5.0 on Capterra.
Zoho CRM was implemented in our company six months ago.
Zoho CRM has been a remarkable transformation in our customer relationship management.
Zoho CRM's sales automation increased our conversions by 25%.
Zoho CRM provides analytical reports that identify opportunities for improvement in our sales process.
Zoho CRM offers a wide range of features and functionalities that suit the needs of small and large businesses.
Zoho CRM provides full control over the customer lifecycle.
Zoho CRM has an ease of use rating of 5.0.
Zoho CRM has a customer service rating of 5.0.
Zoho CRM has a features rating of 4.0.
Zoho CRM has a value for money rating of 5.0.
Zoho CRM has a likelihood to recommend rating of 4.0.
Zoho CRM has 6,948 reviews on Capterra.
Capterra hosts reviews for Zoho CRM.
The Zoho CRM reviews page on Capterra displays 1-25 of 6,948 reviews.
Capterra's Zoho CRM reviews page offers sorting options including Most Helpful, Most Recent, Highest Rating, and Lowest Rating.
Capterra provides verified reviews for Zoho CRM.
Himaanshu L., Team Lead- Customer Success, reviewed Zoho CRM.
Himaanshu L. used Zoho CRM for 6-12 months.
Zoho CRM has an overall rating of 5.0.
Zoho CRM has an ease of use rating of 5.0.
Zoho CRM has a customer service rating of 5.0.
Zoho CRM has a features rating of 5.0.
Zoho CRM has a value for money rating of 5.0.
Zoho CRM has a likelihood to recommend rating of 5.0.
Zoho CRM is very easy to use, especially for customization and integration.
Zoho CRM has an extensive range of features.
Zoho CRM can be customized to fit your business needs.
Zoho CRM can be integrated with other Zoho products or other apps.
Zoho CRM's mobile app makes tracking of sales and client interactions much easier.
Khyla C. used Zoho CRM for 2+ years.
Zoho CRM is very impactful for a growing business.
Khyla C. has no complaints about Zoho CRM.
Zoho CRM is an excellent CRM choice.
Zoho CRM is a top tier application with the features to go along with it.
Zoho CRM has many features.
Zoho CRM has integration capability with other Zoho applications.
Zoho CRM can be configured even with the free level.
Setting follow-up actions and tasks is one of the most useful features of Zoho CRM.
Zoho CRM would benefit from better reporting features with more flexibility.
Zoho CRM is an amazing product.
Zoho CRM is a more robust application than Insightly.
Insightly has capacity limits.
Fabiha J. has used Zoho CRM for 2+ years.
Zoho CRM has an overall rating of 5.0 on Capterra.
Zoho CRM has an ease of use rating of 5.0 on Capterra.
Zoho CRM has a customer service rating of 5.0 on Capterra.
Zoho CRM has a features rating of 5.0 on Capterra.
Zoho CRM has a value for money rating of 5.0 on Capterra.
Zoho CRM has a likelihood to recommend rating of 5.0 on Capterra.
Zoho CRM provides process automation for repetitive tasks, such as creating follow-up emails.
Zoho CRM provides customizable dashboards and metrics.
Zoho CRM integrates with a wide variety of social media tools.
Zoho CRM is versatile and can be used in a wide variety of ways.
Zoho CRM helps organize customer contacts efficiently.
Zoho CRM can be used by real estate organizations.
Zoho CRM includes efficient customer support tools.
Zoho CRM enables managing tickets efficiently.
Zoho CRM enables handling customer queries efficiently.
Zoho CRM has superior capabilities at the right price compared to other CRM systems.
Zoho CRM has been used for 2+ years.
Zoho CRM is like a Swiss Army knife jam-packed with tools and super versatile.
Zoho CRM can grow from a free tier to advanced plans featuring AI, automation, and scalability.
Zoho CRM offers a free tier.
Zoho CRM's advanced plans feature AI, automation, and scalability.
Zoho CRM is frequently praised for its ease of use and integrations, especially for businesses already in the Zoho ecosystem.
TechRadar notes that Zoho CRM is very easy to use.
Zoho CRM has handy features like social media and LinkedIn contact capture.
Zoho CRM includes business card scanning.
Zoho CRM offers automated workflows.
Zoho CRM provides pipeline management.
Zoho CRM integrates seamlessly with Zoho apps like Invoice, Campaigns, and Project Management.
Zoho CRM on Mobile is the epitome of a waste of time.
Zoho CRM on Mobile has a user interface that is hard to navigate.
Zoho CRM on Mobile has major limitations in what you can do, access, or change.
Capterra states that incentivized reviews are subject to a verification process prior to publication.
Zoho CRM is particularly suitable for value-conscious teams.
Zoho CRM is suitable for teams already living in Zoho’s ecosystem.
Zoho CRM integrates with Zoho apps like Invoice, Campaigns, and Project Management.
Zoho CRM is easy to use.
Zoho CRM works well for small and medium sized teams.
Zoho CRM is easily customizable.
Zoho CRM has workflows that can be effectively used.
Zoho CRM makes sorting and filtering easy.
Zoho CRM makes keeping track of information easy.
Zoho CRM's interface is boring and not very interactive.
Zoho CRM reports are static.
Zoho CRM has issues automating reports and data for management reporting.
Zoho CRM offers decent pricing.
Zoho CRM provides decent value for money.
Zoho CRM is worth the price.
Zoho CRM is not the best but also not the worst.
Zoho CRM is good as a CRM system, but only when you really want to max out the possibilities, and you need developers to ensure you can reach what you want with automated processes.
Zoho CRM offers the possibility of customizing it if you have developers in place.
Zoho Deluge makes you quite limited if you don't have much coding experience.
Zoho CRM workflows do not work the way Salesforce workflows or HubSpot workflows work.
The reviewer switched from HubSpot CRM to Zoho CRM.
Zoho CRM has an overall rating of 3.0.
Zoho CRM has an ease of use rating of 3.0.
Zoho CRM has a customer service rating of 2.0.
Zoho CRM has a features rating of 4.0.
Zoho CRM has a value for money rating of 4.0.
Zoho CRM has a likelihood to recommend rating of 60%.
Zoho CRM has a user rating of 6/10 on this page.
Zoho CRM was used for 6-12 months.
Zoho CRM provides a generally positive experience, characterized by its robust features and a user-friendly interface.
Zoho CRM offers customization capabilities that allow businesses to tailor the software to meet their specific needs.
Zoho CRM's customization capabilities help ensure the software aligns perfectly with businesses' workflows and objectives.
Zoho CRM's customer support can be slow and unresponsive.
The lack of timely support from Zoho CRM can hinder productivity, especially when urgent problems arise.
Zoho CRM has an overall rating of 4.0 on Capterra.
Zoho CRM has an ease of use rating of 4.0 on Capterra.
Zoho CRM has a customer service rating of 4.0 on Capterra.
Zoho CRM has a features rating of 3.0 on Capterra.
Zoho CRM has a value for money rating of 4.0 on Capterra.
Zoho CRM has a likelihood to recommend rating of 3.0 on Capterra.
Zoho CRM has robust features.
Zoho CRM has a user-friendly interface.
Kinjal V. used Zoho CRM for 1-2 years.
Zoho CRM is a great CRM to manage and track customer interactions.
Zoho CRM has an overall rating of 5.0 on Capterra.
Zoho CRM has an ease of use rating of 5.0 on Capterra.
Zoho CRM has a customer service rating of 5.0 on Capterra.
Zoho CRM has a features rating of 5.0 on Capterra.
Zoho CRM has a value for money rating of 5.0 on Capterra.
Zoho CRM has a likelihood to recommend rating of 5.0 on Capterra.
Zoho CRM was used for 6-12 months.
Zoho CRM is easy to navigate and helps users find the client's information.
Zoho CRM can be a little overwhelming at first.
Zoho CRM becomes easy once you get the hang of it.
Capterra allows any software user to leave a review for any product listed on its site.
Zoho CRM has verified reviews on Capterra.
Zoho CRM has an overall rating of 5.0 on Capterra.
Zoho CRM has an ease of use rating of 5.0 on Capterra.
Zoho CRM has a customer service rating of 5.0 on Capterra.
Zoho CRM has a features rating of 5.0 on Capterra.
Zoho CRM has a value for money rating of 5.0 on Capterra.
Zoho CRM has a likelihood to recommend rating of 100% on Capterra.
Zoho CRM has a 10/10 rating for Likelihood to Recommend.
Entering leads and setting appointments in Zoho CRM was very easy.
Zoho CRM makes appointments easy to find, easy to see, and able to link to multiple people.
Zoho CRM provides tabs to change information within a lead.
Zoho CRM does not have a master tab to order notes.
Zoho CRM notes default to oldest first.
Zoho CRM has a tab above the notes to change the order to newest first, but you must apply it to each lead.
Bruce S. switched from Salesforce Starter to Zoho CRM.
Bruce S. is a National Sales Manager.
Bruce S. used Zoho CRM for 6-12 months.
Salesforce Starter is a CRM product that Bruce S. switched from.
Zoho CRM offers a sandbox for testing.
Zoho CRM integrates with almost all other platforms.
Zoho CRM provides simple reporting and control.
Zoho CRM is an adaptable CRM.
Zoho CRM is simple to navigate.
Zoho CRM allows users to quickly add or amend fields to suit their business requirements.
Zoho CRM offers a free trial.
Zoho CRM replaced T Cards.
TCards was previously used before adopting Zoho CRM.
TCards and another provider were used before switching to Zoho CRM.
Capterra offers incentivized reviews where software users are invited to submit an honest review and are offered a nominal incentive.
All incentivized reviews on Capterra are subject to a verification process prior to publication.
Zoho CRM has an overall rating of 4.0 on Capterra.
Zoho CRM has a 4.0 rating for Ease of Use on Capterra.
Zoho CRM has a 5.0 rating for Customer Service on Capterra.
Zoho CRM has a 4.0 rating for Features on Capterra.
Zoho CRM has a 5.0 rating for Value for Money on Capterra.
Zoho CRM has a 4.0 rating for Likelihood to Recommend on Capterra.
Zoho CRM has an overall rating of 5.0 on Capterra.
Zoho CRM has a rating of 5.0 for Ease of Use on Capterra.
Zoho CRM has a rating of 5.0 for Customer Service on Capterra.
Zoho CRM has a rating of 5.0 for Features on Capterra.
Zoho CRM has a rating of 5.0 for Value for Money on Capterra.
Zoho CRM has a rating of 5.0 for Likelihood to Recommend on Capterra.
Zoho CRM has a likelihood to recommend rating of 100% on Capterra.
Zoho CRM is described as streamlining sales and marketing in real-time.
Zoho CRM provides a platform to manage sales, marketing and customer support procedures in one place.
Zoho CRM automates customer relationship management procedures.
Zoho CRM includes leads management and contact management.
Zoho CRM has not presented challenges for the user in automating customer relationship management procedures.
Capterra hosts non-incentivized reviews for Zoho CRM.
Prasad B. used Zoho CRM for 6-12 months.
Zoho CRM has an overall rating of 5.0 on Capterra.
Zoho CRM has an ease of use rating of 5.0 on Capterra.
Zoho CRM has a customer service rating of 3.0 on Capterra.
Zoho CRM has a features rating of 5.0 on Capterra.
Zoho CRM has a value for money rating of 4.0 on Capterra.
Zoho CRM has a likelihood to recommend rating of 4.0 on Capterra.
Zoho CRM on Capterra shows an 80% likelihood to recommend.
Zoho CRM on Capterra shows an 8/10 overall score.
Zoho CRM is kinda hard to set up for small businesses and small teams.
Zoho offers a lot of different products to help grow and support your business.
Zoho CRM has more features and is easier to deploy.
Tom D switched from Capsule to Zoho CRM.
Tom D used Zoho CRM for 1-2 years.
Zoho Health needs better explanations.
Zoho CRM pricing can be high depending on the field or industry your business is in.
Zoho CRM requires touching base with many different reps and managers, with no dedicated team members.
Zoho will do their best to help you with any of Zoho's products.
Zoho CRM kept us sharp on leads.
Zoho CRM has all of our sales data from first inquiry to follow-up, all in one place.
Zoho CRM is simple, so even a non-tech-y person will be able to wade through leads, tag customers and track conversations.
Zoho CRM occasionally requires manual fiddling or third-party tools to integrate with other systems.
Zoho CRM's app itself seems a little slow when toggling between modules.
Zoho CRM has an overall rating of 5.0.
Zoho CRM has an ease of use rating of 5.0.
Zoho CRM has a features rating of 5.0.
Zoho CRM has a likelihood to recommend rating of 4.0.
Zoho CRM was used for less than six months.
Zoho CRM is basically our own personal digital assistant that's making sure we don't fumble the ball.
Zoho CRM helps us achieve better response time and conversion.
Zoho CRM delivers more than enough value for the price and feature set.
Zoho CRM is not perfect, but the trade-offs are fair for what you’re getting.
Zoho VCRM has been a solid option for staying connected via email with customers without draining the budget.
Zoho CRM's core features include lead capture and follow-up automation.
Zoho CRM helps you keep up with customers without feeling like you’re running a marketing machine.
Zoho CRM integrates well with other tools.
Zoho CRM helps you add capabilities without overhauling your whole setup.
Zoho CRM basics are intuitive.
Zoho CRM's more advanced automation and reporting tools take time to figure out.
Zoho CRM navigation isn’t always as direct as it could be.
Zoho CRM's interface looks sleek and modern in parts, but other parts feel outdated.
Zoho CRM could use a whole overhaul to achieve a more modern aesthetic.
Zoho CRM support is helpful, but you might have to wait longer than you’d like for a quick fix.
Zoho CRM has an overall rating of 4.0 on Capterra.
Zoho CRM has a 3.0 rating for features on Capterra.
Zoho CRM has a 4.0 rating for ease of use on Capterra.
Zoho CRM has a 4.0 rating for customer service on Capterra.
Zoho CRM has a 4.0 rating for value for money on Capterra.
Zoho CRM is especially valuable for newbies or home-based small businesses.
Zoho CRM is described as a useful utility for following client relationships.
Zoho CRM helps us remember our printing clients from first query to delivery.
Zoho CRM contact fields and sales pipelines are highly customizable to match the way our projects flow.
Zoho CRM keeps us on top of follow-ups and client needs.
Zoho CRM translates into improved repeat business.
Zoho CRM enables easier project handoffs.
Zoho CRM's mobile app is slightly clunky compared with the desktop web interface.
Zoho CRM has an overall rating of 4.0 on Capterra.
Zoho CRM has a 90% likelihood to recommend on Capterra.
Zoho CRM has a 9/10 satisfaction score on Capterra.
Zoho CRM reviews on Capterra can be left by any software user.
Zoho CRM has verified reviews on Capterra.
Zoho CRM offers a free plan.
Zoho CRM offers options to upgrade to a paid plan.
Zoho CRM has a free Android app.
Zoho CRM's meetings can be linked to Zoho Calendar.
Zoho CRM has an overall rating of 3.0 on Capterra.
Zoho CRM has an Ease of Use rating of 3.0 on Capterra.
Zoho CRM has a Customer Service rating of 4.0 on Capterra.
Zoho CRM has a Features rating of 2.0 on Capterra.
Zoho CRM has a Value for Money rating of 4.0 on Capterra.
Zoho CRM has a Likelihood to Recommend rating of 4.0 on Capterra.
Kendall S. used Zoho CRM for less than 6 months.
Kendall S. considered monday CRM as an alternative to Zoho CRM.
Kendall S. considered Bitrix24 as an alternative to Zoho CRM.
Kendall S. considered HubSpot CRM as an alternative to Zoho CRM.
Zoho CRM has an overall rating of 4.0 on Capterra.
Zoho CRM has an Ease of Use rating of 4.0 on Capterra.
Zoho CRM has a Customer Service rating of 5.0 on Capterra.
Zoho CRM has a Features rating of 5.0 on Capterra.
Zoho CRM has a Value for Money rating of 5.0 on Capterra.
Zoho CRM has a Likelihood to Recommend rating of 4.0 on Capterra.
Zoho CRM is best for small businesses with local revenue that is not much higher.
Zoho Office Suite is a favourite feature of Zoho CRM.
Zoho Office Suite makes all features of Zoho CRM more easily usable.
Zoho CRM's advanced features are only available for higher-paid Zoho CRM users.
Zoho CRM's advanced features are not affordable for small to mid-size businesses.
Capterra is positioned as the #1 destination for finding the right software.
Capterra offers incentivized reviews where software users are invited to submit an honest review and receive a nominal incentive.
Capterra offers free advisor consultations.
Capterra helps organizations save time, increase productivity and accelerate growth.
Capterra verifies incentivized reviews prior to publication.
Capterra offers free advisor consultations and promises results within 15 minutes.
Zoho CRM offers custom sales management that can be applied to non tech sector business.
Zoho CRM feels like it is in its early stages and customizations are limited in some aspects.
Katie O. switched from Microsoft Excel to Zoho CRM.
Katie O. used Zoho CRM for less than 6 months.
Katie O. is an Admin Assistant in Construction who uses Zoho CRM.
Zoho CRM has an overall rating of 4.0.
Zoho CRM has a rating of 4.0 for Ease of Use.
Zoho CRM has a rating of 3.0 for Customer Service.
Zoho CRM has a rating of 4.0 for Features.
Zoho CRM has a rating of 5.0 for Value for Money.
Zoho CRM has a rating of 5.0 for Likelihood to Recommend.
Zoho CRM has a rating of 7/10.
Zoho CRM has a likelihood to recommend of 70%.
Microsoft Excel spreadsheets are not ideal for CRM and team workflows.
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transition-colors">Finance & Accounting</button><button tabindex="-1" class="e1xzmg0z b3230q6 s7cahzt text-neutral-80 hover:bg-neutral-20 relative w-full border-l-2 border-transparent py-1 pl-4 text-left transition-colors">Legal & Compliance</button><button tabindex="-1" class="e1xzmg0z b3230q6 s7cahzt text-neutral-80 hover:bg-neutral-20 relative w-full border-l-2 border-transparent py-1 pl-4 text-left transition-colors">Customer Service & Support</button><button tabindex="-1" class="e1xzmg0z b3230q6 s7cahzt text-neutral-80 hover:bg-neutral-20 relative w-full border-l-2 border-transparent py-1 pl-4 text-left transition-colors">Hospitality</button><button tabindex="-1" class="e1xzmg0z b3230q6 s7cahzt text-neutral-80 hover:bg-neutral-20 relative w-full border-l-2 border-transparent py-1 pl-4 text-left transition-colors">Healthcare</button></div><li class="text-left"><a href="/categories/" target="_self" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z be9etqu text-primary-80 hover:text-primary-90 pl-4 text-left font-semibold">Browse All Categories</a></li></ul><div class="border-neutral-40 w-full basis-1/3 space-y-8 border-l p-8 pr-0"><div><p class="e1xzmg0z h12lsu1u text-neutral-95 mb-8 w-full pl-4 text-left">Human Resources</p><ul class="flex w-full flex-col gap-3"><li class="w-full text-left"><a href="/performance-appraisal-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Performance Management System</a></li><li class="w-full text-left"><a href="/human-resource-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Human Resources</a></li><li class="w-full text-left"><a href="/employee-scheduling-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Employee Scheduling</a></li><li class="w-full text-left"><a href="/payroll-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Payroll</a></li><li class="w-full text-left"><a href="/applicant-tracking-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Applicant Tracking</a></li><li class="w-full text-left"><a href="/time-clock-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Time Clock</a></li><li class="w-full text-left"><a href="/compensation-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Compensation Management</a></li><li class="w-full text-left"><a href="/recruiting-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Recruiting</a></li><li class="w-full text-left"><a href="/employee-engagement-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Employee Engagement</a></li><li class="w-full text-left"><a href="/employee-recognition-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Employee Recognition</a></li></ul></div><div hidden=""><p class="e1xzmg0z h12lsu1u text-neutral-95 mb-8 w-full pl-4 text-left">Product Management & Productivity</p><ul class="flex w-full flex-col gap-3"><li class="w-full text-left"><a href="/project-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Project Management</a></li><li class="w-full text-left"><a href="/scheduling-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Scheduling</a></li><li class="w-full text-left"><a href="/time-tracking-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Time Tracking</a></li><li class="w-full text-left"><a href="/workflow-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Workflow Management</a></li><li class="w-full text-left"><a href="/appointment-scheduling-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Appointment Scheduling</a></li><li class="w-full text-left"><a href="/task-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Task Management</a></li><li class="w-full text-left"><a href="/team-communication-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Team Communication</a></li><li class="w-full text-left"><a href="/resource-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Resource Management</a></li><li class="w-full text-left"><a href="/remote-work-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Remote Work</a></li></ul></div><div hidden=""><p class="e1xzmg0z h12lsu1u text-neutral-95 mb-8 w-full pl-4 text-left">Marketing & Sales</p><ul class="flex w-full flex-col gap-3"><li class="w-full text-left"><a href="/sms-marketing-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">SMS Marketing</a></li><li class="w-full text-left"><a href="/email-marketing-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Email Marketing</a></li><li class="w-full text-left"><a href="/digital-signage-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Digital Signage</a></li><li class="w-full text-left"><a href="/customer-relationship-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">CRM</a></li><li class="w-full text-left"><a href="/brand-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Brand Management</a></li><li class="w-full text-left"><a href="/sales-enablement-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Sales Enablement</a></li><li class="w-full text-left"><a href="/reputation-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Reputation Management</a></li><li class="w-full text-left"><a href="/proposal-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Proposal Management</a></li><li class="w-full text-left"><a href="/ecommerce-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">eCommerce</a></li><li class="w-full text-left"><a href="/lead-generation-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Lead Generation</a></li></ul></div><div hidden=""><p class="e1xzmg0z h12lsu1u text-neutral-95 mb-8 w-full pl-4 text-left">Operations and Resource Management</p><ul class="flex w-full flex-col gap-3"><li class="w-full text-left"><a href="/rental-property-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Property Management</a></li><li class="w-full text-left"><a href="/construction-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Construction Management</a></li><li class="w-full text-left"><a href="/fleet-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Fleet Management</a></li><li class="w-full text-left"><a href="/inventory-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Inventory Management</a></li><li class="w-full text-left"><a href="/real-estate-property-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Real Estate Property Management</a></li><li class="w-full text-left"><a href="/field-service-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Field Service Management</a></li><li class="w-full text-left"><a href="/maintenance-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Maintenance Management</a></li><li class="w-full text-left"><a href="/visitor-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Visitor Management</a></li><li class="w-full text-left"><a href="/warehouse-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Warehouse Management</a></li></ul></div><div hidden=""><p class="e1xzmg0z h12lsu1u text-neutral-95 mb-8 w-full pl-4 text-left">Service Software</p><ul class="flex w-full flex-col gap-3"><li class="w-full text-left"><a href="/auto-repair-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Auto Repair</a></li><li class="w-full text-left"><a href="/hvac-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">HVAC</a></li><li class="w-full text-left"><a href="/construction-estimating-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Construction Estimating</a></li><li class="w-full text-left"><a href="/salon-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Salon</a></li><li class="w-full text-left"><a href="/membership-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Membership Management</a></li><li class="w-full text-left"><a href="/plumbing-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Plumbing</a></li><li class="w-full text-left"><a href="/fitness-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Fitness</a></li><li class="w-full text-left"><a href="/nonprofit-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Nonprofit</a></li><li class="w-full text-left"><a href="/vacation-rental-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Vacation Rental</a></li></ul></div><div hidden=""><p class="e1xzmg0z h12lsu1u text-neutral-95 mb-8 w-full pl-4 text-left">IT & Security</p><ul class="flex w-full flex-col gap-3"><li class="w-full text-left"><a href="/it-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">IT Management</a></li><li class="w-full text-left"><a href="/network-monitoring-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Network Monitoring</a></li><li class="w-full text-left"><a href="/msp-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Managed Service Providers (MSP)</a></li><li class="w-full text-left"><a href="/application-development-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Application Development</a></li><li class="w-full text-left"><a href="/cloud-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Cloud Management</a></li><li class="w-full text-left"><a href="/network-security-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Network Security</a></li><li class="w-full text-left"><a href="/voip-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">VoIP</a></li><li class="w-full text-left"><a href="/it-asset-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">IT Asset Management</a></li><li class="w-full text-left"><a href="/cybersecurity-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Cybersecurity</a></li></ul></div><div hidden=""><p class="e1xzmg0z h12lsu1u text-neutral-95 mb-8 w-full pl-4 text-left">Finance & Accounting</p><ul class="flex w-full flex-col gap-3"><li class="w-full text-left"><a href="/billing-and-invoicing-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Billing and Invoicing</a></li><li class="w-full text-left"><a href="/financial-reporting-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Financial Reporting</a></li><li class="w-full text-left"><a href="/accounts-payable-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Accounts Payable</a></li><li class="w-full text-left"><a href="/expense-report-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Expense Report</a></li><li class="w-full text-left"><a href="/payment-processing-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Payment Processing</a></li><li class="w-full text-left"><a href="/accounting-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Accounting</a></li><li class="w-full text-left"><a href="/investment-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Investment Management</a></li><li class="w-full text-left"><a href="/recurring-billing-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Recurring Billing</a></li><li class="w-full text-left"><a href="/grant-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Grant Management</a></li></ul></div><div hidden=""><p class="e1xzmg0z h12lsu1u text-neutral-95 mb-8 w-full pl-4 text-left">Legal & Compliance</p><ul class="flex w-full flex-col gap-3"><li class="w-full text-left"><a href="/contract-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Contract Management</a></li><li class="w-full text-left"><a href="/board-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Board Management</a></li><li class="w-full text-left"><a href="/compliance-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Compliance</a></li><li class="w-full text-left"><a href="/ehs-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">EHS Management</a></li><li class="w-full text-left"><a href="/legal-case-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Legal Case Management</a></li><li class="w-full text-left"><a href="/law-practice-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Law Practice Management</a></li><li class="w-full text-left"><a href="/digital-signature-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Digital Signature</a></li><li class="w-full text-left"><a href="/risk-management-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Risk Management</a></li><li class="w-full text-left"><a href="/legal-billing-software/" tabindex="-1" class="e1xzmg0z ljas29s e1xzmg0z b3230q6 r7ctt9v text-neutral-80 hover:bg-neutral-20 block h-full w-full py-1 pl-4 transition-colors hover:no-underline">Legal Billing</a></li></ul></div><div hidden=""><p class="e1xzmg0z h12lsu1u text-neutral-95 mb-8 w-full pl-4 text-left">Customer Service & Support</p><ul class="flex w-full flex-col gap-3"><li class="w-full text-left"><a href="/call-center-software/" tabindex="-1" class="e1xzmg0z 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srcSet="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82a342f4-1d08-4265-877a-83f0d7b3858f.png?auto=format%2Ccompress&fit=max&w=128&q=75&ch=Width%2CDPR 1x, https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82a342f4-1d08-4265-877a-83f0d7b3858f.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR 2x" src="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82a342f4-1d08-4265-877a-83f0d7b3858f.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR"/></figure><div class="flex flex-col flex-nowrap gap-y-1"><span style="overflow-wrap:anywhere;word-break:break-word" class="e1xzmg0z hbasb1j font-semibold">Zoho CRM</span><div class="flex items-center gap-1"><div class="e1xzmg0z s1ncqr9d typo-20 font-normal"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-half" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-half"></i></span><span class="e1xzmg0z sr2r3oj">4.3 (6948)</span></div></div></div></div><div class="z-70 fixed right-0 bottom-0 left-0 bg-[linear-gradient(180deg,transparent_0%,white_20.6%)] p-6 lg:relative lg:ml-10 lg:bg-none lg:p-0 flex"><button type="button" data-testid="visit-website-button" data-external-click="visit-website-button" data-prefetch-blocked="true" data-evt-id="-1155769423" data-evt-name="engagement_product_clickout" class="e1xzmg0z byb7w84 p1hd3tcp typo-20 grow font-semibold lg:grow-0">Visit Website<i role="img" aria-label="outbound" class="sb icon icon-font-outbound"></i></button><div 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src="/assets-bx-capterra/_next/static/media/authorship-reviewer-1.f24cb8f0.png" alt="Reviewer Picture" class="e1xzmg0z ajdk2qt h-12 w-12 shrink-0"/><img src="/assets-bx-capterra/_next/static/media/authorship-reviewer-2.9085a6b2.png" alt="Reviewer Picture" class="e1xzmg0z ajdk2qt -mx-3 h-12 w-12 shrink-0"/></div><p class="e1xzmg0z be9etqu"><div class="text-neutral-80 flex gap-1 self-start"><p class="text-xs font-medium">Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.<!-- --> <a rel="noreferrer" target="_blank" href="https://www.capterra.com/our-story/" data-evt-id="252367861" data-evt-name="engagement_product_click" class="e1xzmg0z s7cahzt ljas29s text-primary-80">Learn more</a></p></div></p></div><div class="mt-4 flex flex-col gap-4"><hr class="e1xzmg0z r1kmqxse"/><p class="e1xzmg0z be9etqu">Last updated <!-- -->December 13th, 2025</p></div></div></div></div><div class="sb screen-container flex lg:gap-x-8"><div class="flex w-full flex-col gap-y-12 lg:max-w-[70%]"><div class="flex flex-col gap-y-6"><h1 class="e1xzmg0z d72np9t">Reviews of Zoho CRM</h1><div class="flex w-full flex-col justify-between gap-y-6 md:flex-row md:gap-y-0 lg:w-1/2"><div class="flex w-full items-center justify-between"><span>Ease of use</span><div class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.1 </span></div></div><div class="border-l-1 border-neutral-40 mx-6 hidden md:visible md:block"></div><div class="flex w-full items-center justify-between"><span>Customer Service</span><div class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.1 </span></div></div></div></div><div class="flex flex-col gap-y-6"><div class="flex justify-between"><h2 class="e1xzmg0z hpgn492">Pros and Cons in Reviews</h2><button type="button" data-evt-id="-609085035" data-evt-name="review_cta" class="e1xzmg0z byb7w84 sli6p0m">Write a review</button></div><div class="flex flex-col gap-y-6"><div class="grid grid-cols-1 grid-rows-2 gap-6 md:grid-cols-2"><div class="flex flex-col"><div class="flex flex-col items-start gap-3"><div class="flex w-full justify-start gap-x-3"><div class="flex items-center justify-center"><div class="relative"><div class="bg-primary-20 flex h-10 w-10 items-center justify-center rounded-full"><span class="typo-10 text-neutral-100">AS</span></div><div class="bg-primary-0 absolute bottom-0 right-0 flex h-5 w-5 translate-y-1/4 translate-x-1/4 items-center justify-center rounded-full"><i role="img" aria-label="plus" status="default" class="e1xzmg0z i6uwf7i typo-0 text-success-80 icon-plus"></i></div></div></div><div><div class="flex items-center gap-x-2"><span class="typo-10 text-neutral-99 break-all font-semibold">Alan S</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="user" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-user imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined t1j7vg9a cyd62s7">Verified User</div></span></div><span class="typo-0 text-neutral-90 block">IT Project Manager</span><span class="typo-0 text-neutral-90 block">Computer Games<!-- -->, <!-- -->1,001 - 5,000 employees</span><span class="typo-0 text-neutral-90 block">Used the software for: <!-- -->1-2 years.</span></div></div><div class="flex flex-col gap-y-1"><p class="typo-10 col-span-2 ">“It’s highly customizable — you can easily customize modules, fields, layouts, workflows, and dashboards to match business processes.“</p><span class="typo-0 text-neutral-90 block">September 3, 2025</span></div></div></div><div class="flex flex-col"><div class="flex flex-col items-start gap-3"><div class="flex w-full justify-start gap-x-3"><div class="flex items-center justify-center"><div class="relative"><div class="bg-primary-20 flex h-10 w-10 items-center justify-center rounded-full"><span class="typo-10 text-neutral-100">AS</span></div><div class="bg-primary-0 absolute bottom-0 right-0 flex h-5 w-5 translate-y-1/4 translate-x-1/4 items-center justify-center rounded-full"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i typo-0 text-error-80 icon-minus"></i></div></div></div><div><div class="flex items-center gap-x-2"><span class="typo-10 text-neutral-99 break-all font-semibold">AJ S</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="linkedin" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-linkedin imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined t1j7vg9a cyd62s7">Verified LinkedIn User</div></span></div><span class="typo-0 text-neutral-90 block">CIO - Chief Information Officer</span><span class="typo-0 text-neutral-90 block">E-Learning<!-- -->, <!-- -->11 - 50 employees</span><span class="typo-0 text-neutral-90 block">Used the software for: <!-- -->More than 2 years.</span></div></div><div class="flex flex-col gap-y-1"><p class="typo-10 col-span-2 ">“Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a particular business case.“</p><span class="typo-0 text-neutral-90 block">October 14, 2025</span></div></div></div><div class="flex flex-col"><div class="flex flex-col items-start gap-3"><div class="flex w-full justify-start gap-x-3"><div class="flex items-center justify-center"><div class="relative"><div class="bg-primary-20 flex h-10 w-10 items-center justify-center rounded-full"><span class="typo-10 text-neutral-100">EW</span></div><div class="bg-primary-0 absolute bottom-0 right-0 flex h-5 w-5 translate-y-1/4 translate-x-1/4 items-center justify-center rounded-full"><i role="img" aria-label="plus" status="default" class="e1xzmg0z i6uwf7i typo-0 text-success-80 icon-plus"></i></div></div></div><div><div class="flex items-center gap-x-2"><span class="typo-10 text-neutral-99 break-all font-semibold">Evangeline W</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="user" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-user imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined t1j7vg9a cyd62s7">Verified User</div></span></div><span class="typo-0 text-neutral-90 block">Small Business Owner</span><span class="typo-0 text-neutral-90 block">Health, Wellness and Fitness<!-- -->, <!-- -->2 - 10 employees</span><span class="typo-0 text-neutral-90 block">Used the software for: <!-- -->More than 2 years.</span></div></div><div class="flex flex-col gap-y-1"><p class="typo-10 col-span-2 ">“Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot.“</p><span class="typo-0 text-neutral-90 block">September 15, 2025</span></div></div></div><div class="flex flex-col"><div class="flex flex-col items-start gap-3"><div class="flex w-full justify-start gap-x-3"><div class="flex items-center justify-center"><div class="relative"><div class="bg-primary-20 flex h-10 w-10 items-center justify-center rounded-full"><span class="typo-10 text-neutral-100">AS</span></div><div class="bg-primary-0 absolute bottom-0 right-0 flex h-5 w-5 translate-y-1/4 translate-x-1/4 items-center justify-center rounded-full"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i typo-0 text-error-80 icon-minus"></i></div></div></div><div><div class="flex items-center gap-x-2"><span class="typo-10 text-neutral-99 break-all font-semibold">AJ S</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="linkedin" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-linkedin imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined t1j7vg9a cyd62s7">Verified LinkedIn User</div></span></div><span class="typo-0 text-neutral-90 block">CIO - Chief Information Officer</span><span class="typo-0 text-neutral-90 block">E-Learning<!-- -->, <!-- -->11 - 50 employees</span><span class="typo-0 text-neutral-90 block">Used the software for: <!-- -->More than 2 years.</span></div></div><div class="flex flex-col gap-y-1"><p class="typo-10 col-span-2 ">“Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective.“</p><span class="typo-0 text-neutral-90 block">October 14, 2025</span></div></div></div></div><div style="max-height:0" class="transition-max-height overflow-hidden duration-300 ease-in-out"><div class="grid-rows-auto grid grid-cols-1 gap-6 md:grid-cols-2"><div class="flex flex-col"><div class="flex flex-col items-start gap-3"><div class="flex w-full justify-start gap-x-3"><div class="flex items-center justify-center"><div class="relative"><div class="bg-primary-20 flex h-10 w-10 items-center justify-center rounded-full"><span class="typo-10 text-neutral-100">SM</span></div><div class="bg-primary-0 absolute bottom-0 right-0 flex h-5 w-5 translate-y-1/4 translate-x-1/4 items-center justify-center rounded-full"><i role="img" aria-label="plus" status="default" class="e1xzmg0z i6uwf7i typo-0 text-success-80 icon-plus"></i></div></div></div><div><div class="flex items-center gap-x-2"><span class="typo-10 text-neutral-99 break-all font-semibold">Sherry M</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="user" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-user imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined t1j7vg9a cyd62s7">Verified User</div></span></div><span class="typo-0 text-neutral-90 block">Executive Manager</span><span class="typo-0 text-neutral-90 block">Leisure, Travel & Tourism<!-- -->, <!-- -->11 - 50 employees</span><span class="typo-0 text-neutral-90 block">Used the software for: <!-- -->1-2 years.</span></div></div><div class="flex flex-col gap-y-1"><p class="typo-10 col-span-2 ">“My overall experience with Zoho CRM has been so helpful to our company with the integration with our website forms and invoice system that our previous company before the pandemic used it and we went right back to it with the new company after the pandemic.“</p><span class="typo-0 text-neutral-90 block">September 20, 2025</span></div></div></div><div class="flex flex-col"><div class="flex flex-col items-start gap-3"><div class="flex w-full justify-start gap-x-3"><div class="flex items-center justify-center"><div class="relative"><div class="bg-primary-20 flex h-10 w-10 items-center justify-center rounded-full"><span class="typo-10 text-neutral-100">AS</span></div><div class="bg-primary-0 absolute bottom-0 right-0 flex h-5 w-5 translate-y-1/4 translate-x-1/4 items-center justify-center rounded-full"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i typo-0 text-error-80 icon-minus"></i></div></div></div><div><div class="flex items-center gap-x-2"><span class="typo-10 text-neutral-99 break-all font-semibold">AJ S</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="linkedin" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-linkedin imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined t1j7vg9a cyd62s7">Verified LinkedIn User</div></span></div><span class="typo-0 text-neutral-90 block">CIO - Chief Information Officer</span><span class="typo-0 text-neutral-90 block">E-Learning<!-- -->, <!-- -->11 - 50 employees</span><span class="typo-0 text-neutral-90 block">Used the software for: <!-- -->More than 2 years.</span></div></div><div class="flex flex-col gap-y-1"><p class="typo-10 col-span-2 ">“The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin.“</p><span class="typo-0 text-neutral-90 block">October 14, 2025</span></div></div></div><div class="flex flex-col"><div class="flex flex-col items-start gap-3"><div class="flex w-full justify-start gap-x-3"><div class="flex items-center justify-center"><div class="relative"><div class="bg-primary-20 flex h-10 w-10 items-center justify-center rounded-full"><span class="typo-10 text-neutral-100">KK</span></div><div class="bg-primary-0 absolute bottom-0 right-0 flex h-5 w-5 translate-y-1/4 translate-x-1/4 items-center justify-center rounded-full"><i role="img" aria-label="plus" status="default" class="e1xzmg0z i6uwf7i typo-0 text-success-80 icon-plus"></i></div></div></div><div><div class="flex items-center gap-x-2"><span class="typo-10 text-neutral-99 break-all font-semibold">Krishna K</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="linkedin" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-linkedin imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined t1j7vg9a cyd62s7">Verified LinkedIn User</div></span></div><span class="typo-0 text-neutral-90 block">Admin</span><span class="typo-0 text-neutral-90 block">Restaurants<!-- -->, <!-- -->2 - 10 employees</span><span class="typo-0 text-neutral-90 block">Used the software for: <!-- -->Less than 6 months.</span></div></div><div class="flex flex-col gap-y-1"><p class="typo-10 col-span-2 ">“Zoho CRM displays a high level of quality marketing automation capabilities, more so on striking a good balance between functionality, customization and affordability.“</p><span class="typo-0 text-neutral-90 block">September 3, 2025</span></div></div></div><div class="flex flex-col"><div class="flex flex-col items-start gap-3"><div class="flex w-full justify-start gap-x-3"><div class="flex items-center justify-center"><div class="relative"><div class="bg-primary-20 flex h-10 w-10 items-center justify-center rounded-full"><span class="typo-10 text-neutral-100">ES</span></div><div class="bg-primary-0 absolute bottom-0 right-0 flex h-5 w-5 translate-y-1/4 translate-x-1/4 items-center justify-center rounded-full"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i typo-0 text-error-80 icon-minus"></i></div></div></div><div><div class="flex items-center gap-x-2"><span class="typo-10 text-neutral-99 break-all font-semibold">Emma S</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="linkedin" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-linkedin imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined t1j7vg9a cyd62s7">Verified LinkedIn User</div></span></div><span class="typo-0 text-neutral-90 block">Marketing Manager</span><span class="typo-0 text-neutral-90 block">Information Technology and Services<!-- -->, <!-- -->2 - 10 employees</span><span class="typo-0 text-neutral-90 block">Used the software for: <!-- -->1-2 years.</span></div></div><div class="flex flex-col gap-y-1"><p class="typo-10 col-span-2 ">“The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports.“</p><span class="typo-0 text-neutral-90 block">September 19, 2025</span></div></div></div></div></div><div class="flex items-center justify-center"><button type="button" data-evt-id="1769562455" data-evt-name="engagement_product_click" class="e1xzmg0z byb7w84 t1s7oel5 text-neutral-99">Show more<i role="img" aria-label="plus" status="default" class="e1xzmg0z i6uwf7i icon-plus"></i></button></div></div></div><div class="mb-6 flex flex-col gap-y-6" data-test-id="review-cards-filter-container"><h2 class="e1xzmg0z hpgn492">Showing most helpful reviews</h2><span class="typo-30 font-semibold">Showing 1-25 of 6948 Reviews</span><div class="flex w-full items-center gap-x-2"><span class="typo-20 font-bold">Sort by:</span><div class="e1xzmg0z c1shnh79 w-fit undefined"><div class="e1xzmg0z d1bcfjxe s46jclt select-display"><div tabindex="-1" role="combobox" class="e1xzmg0z c1shnh79 tbhxjk6 h1rnlzw9 r41z41y undefined"><div data-status="default" tabindex="0" data-testid="filters-sort-by" class="e1xzmg0z i1drux4y t147dbgg p16spfy4 undefined"><span class="d5svwgx">Most Helpful</span></div><i role="img" aria-label="chevron-down" status="default" class="e1xzmg0z i6uwf7i i1te8463 icon-chevron-down invariant"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z s1tnilqn e1xzmg0z c1ghu4k7 fnmgb9x b1c6qyun cv7wsnn v7aex78"><div class="e1xzmg0z c7igkp2"><div class="f1ntzrzs v7aex78 t18e4zvp"></div><div><div tabindex="0" data-testid="filter-sort-MOST_HELPFUL" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 selected i1wiikhd">Most Helpful</div><div tabindex="0" data-testid="filter-sort-MOST_RECENT" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd">Most Recent</div><div tabindex="0" data-testid="filter-sort-HIGHEST_RATED" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd">Highest Rating</div><div tabindex="0" data-testid="filter-sort-LOWEST_RATED" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd">Lowest Rating</div></div><div class="f1ntzrzs v7aex78 b10b3y0p"></div></div></div></div></div></div><div class="flex flex-wrap gap-y-2 gap-x-2"><div class="e1xzmg0z c1shnh79 w-[210px] undefined"><div class="e1xzmg0z d1bcfjxe s46jclt select-display w-full [&>div]:w-full"><div tabindex="-1" role="combobox" class="e1xzmg0z c1shnh79 tbhxjk6 h1rnlzw9 r41z41y undefined"><div data-status="default" tabindex="0" data-testid="filter-overallRating" class="e1xzmg0z i1drux4y t147dbgg p16spfy4 undefined"><span class="d5svwgx">Rating</span></div><i role="img" aria-label="chevron-down" status="default" class="e1xzmg0z i6uwf7i i1te8463 icon-chevron-down invariant"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z s1tnilqn e1xzmg0z c1ghu4k7 fnmgb9x b1c6qyun cv7wsnn v7aex78"><div class="e1xzmg0z c7igkp2"><div class="f1ntzrzs v7aex78 t18e4zvp"></div><div><div tabindex="0" data-testid="filter-overallRating-5" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn"><div class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0 </span></div></span></label></div><div tabindex="0" data-testid="filter-overallRating-4" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn"><div class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0 </span></div></span></label></div><div tabindex="0" data-testid="filter-overallRating-3" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn"><div class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">3.0 </span></div></span></label></div><div tabindex="0" data-testid="filter-overallRating-2" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn"><div class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">2.0 </span></div></span></label></div><div tabindex="0" data-testid="filter-overallRating-1" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn"><div class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">1.0 </span></div></span></label></div></div><div class="f1ntzrzs v7aex78 b10b3y0p"></div></div></div></div></div><div class="e1xzmg0z c1shnh79 w-[210px] undefined"><div class="e1xzmg0z d1bcfjxe s46jclt select-display w-full [&>div]:w-full"><div tabindex="-1" role="combobox" class="e1xzmg0z c1shnh79 tbhxjk6 h1rnlzw9 r41z41y undefined"><div data-status="default" tabindex="0" data-testid="filter-companySize" class="e1xzmg0z i1drux4y t147dbgg p16spfy4 undefined"><span class="d5svwgx">Company Size</span></div><i role="img" aria-label="chevron-down" status="default" class="e1xzmg0z i6uwf7i i1te8463 icon-chevron-down invariant"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z s1tnilqn e1xzmg0z c1ghu4k7 fnmgb9x b1c6qyun cv7wsnn v7aex78"><div class="e1xzmg0z c7igkp2"><div class="f1ntzrzs v7aex78 t18e4zvp"></div><div><div tabindex="0" data-testid="filter-companySize-A" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">Self-employed</span></label></div><div tabindex="0" data-testid="filter-companySize-B" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">1-10 employees</span></label></div><div tabindex="0" data-testid="filter-companySize-C" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">11-50 employees</span></label></div><div tabindex="0" data-testid="filter-companySize-D" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">51-200 employees</span></label></div><div tabindex="0" data-testid="filter-companySize-E" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">201-500 employees</span></label></div><div tabindex="0" data-testid="filter-companySize-F" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">501-1000 employees</span></label></div><div tabindex="0" data-testid="filter-companySize-G" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">1001-5000 employees</span></label></div><div tabindex="0" data-testid="filter-companySize-H" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">5001-10,000 employees</span></label></div><div tabindex="0" data-testid="filter-companySize-I" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">10,001+ employees</span></label></div></div><div class="f1ntzrzs v7aex78 b10b3y0p"></div></div></div></div></div><div class="e1xzmg0z c1shnh79 w-[210px] undefined"><div class="e1xzmg0z d1bcfjxe s46jclt select-display w-full [&>div]:w-full"><div tabindex="-1" role="combobox" class="e1xzmg0z c1shnh79 tbhxjk6 h1rnlzw9 r41z41y undefined"><div data-status="default" tabindex="0" data-testid="filter-role" class="e1xzmg0z i1drux4y t147dbgg p16spfy4 undefined"><span class="d5svwgx">Reviewer's Role</span></div><i role="img" aria-label="chevron-down" status="default" class="e1xzmg0z i6uwf7i i1te8463 icon-chevron-down invariant"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z s1tnilqn e1xzmg0z c1ghu4k7 fnmgb9x b1c6qyun cv7wsnn v7aex78"><div class="e1xzmg0z c7igkp2"><div class="f1ntzrzs v7aex78 t18e4zvp"></div><div><div tabindex="0" data-testid="filter-role-User" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">User</span></label></div><div tabindex="0" data-testid="filter-role-Administrator" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">Administrator</span></label></div><div tabindex="0" data-testid="filter-role-TeamMember,HelpedInPurchase" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">Other</span></label></div></div><div class="f1ntzrzs v7aex78 b10b3y0p"></div></div></div></div></div><div class="e1xzmg0z c1shnh79 w-[210px] undefined"><div class="e1xzmg0z d1bcfjxe s46jclt select-display w-full [&>div]:w-full"><div tabindex="-1" role="combobox" class="e1xzmg0z c1shnh79 tbhxjk6 h1rnlzw9 r41z41y undefined"><div data-status="default" tabindex="0" data-testid="filter-timeUsedProduct" class="e1xzmg0z i1drux4y t147dbgg p16spfy4 undefined"><span class="d5svwgx">Length of Use</span></div><i role="img" aria-label="chevron-down" status="default" class="e1xzmg0z i6uwf7i i1te8463 icon-chevron-down invariant"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z s1tnilqn e1xzmg0z c1ghu4k7 fnmgb9x b1c6qyun cv7wsnn v7aex78"><div class="e1xzmg0z c7igkp2"><div class="f1ntzrzs v7aex78 t18e4zvp"></div><div><div tabindex="0" data-testid="filter-timeUsedProduct-FreeTrial" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">Free Trial</span></label></div><div tabindex="0" data-testid="filter-timeUsedProduct-LessThan6Months" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">Less than 6 months</span></label></div><div tabindex="0" data-testid="filter-timeUsedProduct-LessThan12Months" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">6-12 months</span></label></div><div tabindex="0" data-testid="filter-timeUsedProduct-LessThan2Years" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">1-2 years</span></label></div><div tabindex="0" data-testid="filter-timeUsedProduct-MoreThan2Years" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">2+ years</span></label></div></div><div class="f1ntzrzs v7aex78 b10b3y0p"></div></div></div></div></div><div class="e1xzmg0z c1shnh79 w-[210px] undefined"><div class="e1xzmg0z d1bcfjxe s46jclt select-display w-full [&>div]:w-full"><div tabindex="-1" role="combobox" class="e1xzmg0z c1shnh79 tbhxjk6 h1rnlzw9 r41z41y undefined"><div data-status="default" tabindex="0" data-testid="filter-frequencyUsedProduct" class="e1xzmg0z i1drux4y t147dbgg p16spfy4 undefined"><span class="d5svwgx">Frequency of Use</span></div><i role="img" aria-label="chevron-down" status="default" class="e1xzmg0z i6uwf7i i1te8463 icon-chevron-down invariant"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z s1tnilqn e1xzmg0z c1ghu4k7 fnmgb9x b1c6qyun cv7wsnn v7aex78"><div class="e1xzmg0z c7igkp2"><div class="f1ntzrzs v7aex78 t18e4zvp"></div><div><div tabindex="0" data-testid="filter-frequencyUsedProduct-Daily" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">Daily</span></label></div><div tabindex="0" data-testid="filter-frequencyUsedProduct-Weekly" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">Weekly</span></label></div><div tabindex="0" data-testid="filter-frequencyUsedProduct-Monthly" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">Monthly</span></label></div><div tabindex="0" data-testid="filter-frequencyUsedProduct-Other" data-dropdown-item="true" class="e1xzmg0z i1091fzf i1mg93u5 i1wiikhd [&>label]:flex [&>label]:items-center"><label role="checkbox" tabindex="0" class="e1xzmg0z i1091fzf c8c6pax"><input readOnly="" style="display:none" type="checkbox" class="e1xzmg0z"/><span class="e1xzmg0z ioab8vg"><span class="e1xzmg0z i1cxx4bu"><i role="img" aria-label="minus" status="default" class="e1xzmg0z i6uwf7i icon-minus"></i></span></span><span class="e1xzmg0z leqjuqn">Other</span></label></div></div><div class="f1ntzrzs v7aex78 b10b3y0p"></div></div></div></div></div></div><div class="flex flex-wrap gap-x-4 gap-y-6"></div></div><div data-test-id="review-cards-container" class="flex scroll-mt-[200px] flex-col gap-y-6"><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6"><img alt="Himaanshu L. avatar" data-testid="reviewer-profile-pic" loading="lazy" width="80" height="80" decoding="async" data-nimg="1" style="color:transparent" srcSet="/assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2Fadcad64ba4b0e09d16f3e6a4fe0aae422955615d16b605d34853856a68fc60d4.jpeg&w=96&q=75 1x, /assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2Fadcad64ba4b0e09d16f3e6a4fe0aae422955615d16b605d34853856a68fc60d4.jpeg&w=256&q=75 2x" src="/assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2Fadcad64ba4b0e09d16f3e6a4fe0aae422955615d16b605d34853856a68fc60d4.jpeg&w=256&q=75"/></div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Himaanshu L.</span><br/>Team Lead- Customer Success<br/>Computer Software<br/>Used the software for: <!-- -->6-12 months</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Great CRM, it provides all-in-one solutions"</h3><div class="typo-0 text-neutral-90">December 28, 2024</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">3.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:80%"></div><progress max="10" value="8" style="display:none">80<!-- -->%</progress></div>8<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>Overall, my experience is excellent just needs little improved else it solves most of my business tasks.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">Continue reading</button><div style="max-height:9999px;overflow:visible;opacity:1;transition:max-height 0.5s ease-in-out, opacity 0.5s ease-in-out;margin:1rem 0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>I really the sales and marketing automation it enhances the efficiency.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>The customer support services need to be little improved and sometimes I notice slight lags.</p></div><div class="space-y-4"><span class="font-semibold flex items-center flex-wrap gap-x-6 gap-y-4"><span class="whitespace-nowrap">Switched from</span><div class="inline-flex flex-wrap gap-x-4 gap-y-2"><a href="/p/61368/Salesforce/" data-evt-id="-105675361" data-evt-name="engagement_product_click" target="_blank" class="e1xzmg0z ljas29s flex items-center gap-x-2"><figure class="e1xzmg0z tf6i4tz aspect-square h-6 w-6 p-0 lq8pnn3"><img alt="Salesforce Sales Cloud" loading="lazy" width="100" height="24" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png?auto=format%2Ccompress&fit=max&w=128&q=75&ch=Width%2CDPR 1x, https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR 2x" src="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR"/></figure><span class="typo-10 whitespace-nowrap font-normal">Salesforce Sales Cloud</span></a></div></span><p>Salesforce was little complex, and I wanted to a simple user interface CRM.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">VR</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Verified Reviewer</span><br/>Managing Director<br/>Renewables & Environment<br/>Used the software for: <!-- -->2+ years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Great business tool that is simple to navigate"</h3><div class="typo-0 text-neutral-90">February 12, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:90%"></div><progress max="10" value="9" style="display:none">90<!-- -->%</progress></div>9<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>Great adapable CRM with integration into almost all other platforms allowing simple reporting and control. The sandbox for testing was also great and meant we could constantly evolve the program to suit our business.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>It is fairly simple to make quick changes or add amend fields to suit your business requirements</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>Some of the templates or layouts are not great making the page longer than it needs to be. This may be down to my lack of skills but i couldnt find a simple solution.</p></div><div class="space-y-4"><span class="font-semibold flex items-center flex-wrap gap-x-6 gap-y-4"><span class="whitespace-nowrap">Switched from</span><div class="inline-flex flex-wrap gap-x-4 gap-y-2"><a href="/p/10009177/T-Cards/" data-evt-id="-105675361" data-evt-name="engagement_product_click" target="_blank" class="e1xzmg0z ljas29s flex items-center gap-x-2"><figure class="e1xzmg0z tf6i4tz aspect-square h-6 w-6 p-0 lq8pnn3"><img alt="T Cards" loading="lazy" width="100" height="24" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2523d39-fa75-45b0-8b91-49485baf9144.jpeg?auto=format%2Ccompress&fit=max&w=128&q=75&ch=Width%2CDPR 1x, https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2523d39-fa75-45b0-8b91-49485baf9144.jpeg?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR 2x" src="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2523d39-fa75-45b0-8b91-49485baf9144.jpeg?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR"/></figure><span class="typo-10 whitespace-nowrap font-normal">T Cards</span></a></div></span><p>We had TCards and another provider and it was all a bit cluncky</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">AM</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Andrea M.</span><br/>Academic Director<br/>Education Management<br/>Used the software for: <!-- -->I used a free trial</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Worst User Experience - too many phonecalls"</h3><div class="typo-0 text-neutral-90">May 14, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">1.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">1.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">1.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">1.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">1.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>The interface is overwhelming, cluttered with endless tabs and technical jargon that isn’t clearly explained. It feels more like trying to navigate a complex enterprise system than a tool meant to help small businesses streamline their processes.
What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support, this level of aggressive sales outreach is intrusive and exhausting.
If you’re a small business owner looking for a simple, effective CRM, I recommend skipping the headache and exploring options like Streak CRM. It’s clean, easy to use, integrates directly with Gmail, and doesn’t require a master’s degree to figure out.
Zoho might work for large organizations with dedicated tech teams, but for small businesses looking for simplicity and peace of mind, it’s just not the right fit.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>ZOHO was supposed to help me streamline a lot of my processes for my small business.The pro's for me were the price and the ALL IN ONE factor.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>Despite all the marketing claims that Zoho CRM is “easy to use” and “intuitive,” my experience—and clearly that of many others—says otherwise. I scheduled a demo - then they canceled it and rescheduled it for 7:30am - well that did not work for me. Then the phone calls started. UGH They were very intrusive. Don't they know that people do not use the phone anymore ? I am surprised they didn't try to fax me.</p></div><div class="space-y-4"><span class="font-semibold flex items-center flex-wrap gap-x-6 gap-y-4"><span class="whitespace-nowrap">Switched from</span><div class="inline-flex flex-wrap gap-x-4 gap-y-2"><a href="/p/132996/brevo/" data-evt-id="-105675361" data-evt-name="engagement_product_click" target="_blank" class="e1xzmg0z ljas29s flex items-center gap-x-2"><figure class="e1xzmg0z tf6i4tz aspect-square h-6 w-6 p-0 lq8pnn3"><img alt="Brevo" loading="lazy" width="100" height="24" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10261f97-8dd6-4ab1-9cf0-781bce5dbc0e.png?auto=format%2Ccompress&fit=max&w=128&q=75&ch=Width%2CDPR 1x, https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10261f97-8dd6-4ab1-9cf0-781bce5dbc0e.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR 2x" src="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10261f97-8dd6-4ab1-9cf0-781bce5dbc0e.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR"/></figure><span class="typo-10 whitespace-nowrap font-normal">Brevo</span></a></div></span><p>I wanted to save money and streamline my business processes</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">EW</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Evangeline W.</span><br/>Small Business Owner<br/>Health, Wellness and Fitness<br/>Used the software for: <!-- -->2+ years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Zoho CRM Streamlining Sales & Marketing in Real-time"</h3><div class="typo-0 text-neutral-90">September 15, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:100%"></div><progress max="10" value="10" style="display:none">100<!-- -->%</progress></div>10<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>Sales and marketing management are the key benefits that I relish with Zoho CRM including leads and contact management.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>Since I incorporated Zoho CRM, I have never come across challenges and I use it regularly to automate customer relationships management procedures.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">PB</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Prasad B.</span><br/>Web Developer<br/>Information Technology and Services<br/>Used the software for: <!-- -->6-12 months</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Affordable and best CRM for startups"</h3><div class="typo-0 text-neutral-90">March 9, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">3.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:90%"></div><progress max="10" value="9" style="display:none">90<!-- -->%</progress></div>9<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>Zoho CRM is the best and most affordable CRM with the required customization. We can customize our CRM as we want.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>Zoho CRM is a more user-friendly and affordable CRM. Zoho provides many more free features which are helpful to startup organization.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>Zoho's Customer support is limited while integrating third-party apps with CRM</p></div><div class="space-y-4"><span class="font-semibold flex items-center flex-wrap gap-x-6 gap-y-4"><span class="whitespace-nowrap">Switched from</span><div class="inline-flex flex-wrap gap-x-4 gap-y-2"><a href="/p/152373/HubSpot-CRM/" data-evt-id="-105675361" data-evt-name="engagement_product_click" target="_blank" class="e1xzmg0z ljas29s flex items-center gap-x-2"><figure class="e1xzmg0z tf6i4tz aspect-square h-6 w-6 p-0 lq8pnn3"><img alt="HubSpot CRM" loading="lazy" width="100" height="24" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png?auto=format%2Ccompress&fit=max&w=128&q=75&ch=Width%2CDPR 1x, https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR 2x" src="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR"/></figure><span class="typo-10 whitespace-nowrap font-normal">HubSpot CRM</span></a></div></span><p>Zoho has more free features and it is more user-friendly than HubSpot.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">RM</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Remco M.</span><br/>ADMIN<br/>Management Consulting<br/>Used the software for: <!-- -->6-12 months</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Zoho CRM: Not the best but also not the worst"</h3><div class="typo-0 text-neutral-90">March 11, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">3.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">3.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">3.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">2.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:60%"></div><progress max="10" value="6" style="display:none">60<!-- -->%</progress></div>6<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>Zoho CRM is good as a CRM system, only when you really want to max out the possiblities, you need developers to make sure you can reach what you want on automated processes.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>The possibility of customizing it if you have developers in place.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>Zoho Deluge makes you quite limited if you dont have much coding experience. Workflows are also not working the way I am used to with Salesforce or HubSpot</p></div><div class="space-y-4"><span class="font-semibold flex items-center flex-wrap gap-x-6 gap-y-4"><span class="whitespace-nowrap">Switched from</span><div class="inline-flex flex-wrap gap-x-4 gap-y-2"><a href="/p/152373/HubSpot-CRM/" data-evt-id="-105675361" data-evt-name="engagement_product_click" target="_blank" class="e1xzmg0z ljas29s flex items-center gap-x-2"><figure class="e1xzmg0z tf6i4tz aspect-square h-6 w-6 p-0 lq8pnn3"><img alt="HubSpot CRM" loading="lazy" width="100" height="24" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png?auto=format%2Ccompress&fit=max&w=128&q=75&ch=Width%2CDPR 1x, https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR 2x" src="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR"/></figure><span class="typo-10 whitespace-nowrap font-normal">HubSpot CRM</span></a></div></span><p>Job change plus personal preference made me decide to move</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">EM</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Evangeline M.</span><br/>Sales Representative<br/>Internet<br/>Used the software for: <!-- -->6-12 months</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Very Easy to Use"</h3><div class="typo-0 text-neutral-90">July 24, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:100%"></div><progress max="10" value="10" style="display:none">100<!-- -->%</progress></div>10<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>Entering leads and setting appointments was very easy. Appointments were easy to find, see and able to links to multiple people.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>I liked how easy it was to read the lead information and how easy it was to modify how you want it to look. The tabs to change information are easy to find and through the lead and noticeable of what the were there for.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>That there was no master tab for the order the notes were. They default to the oldest first. There is a tab above the notes to change it to newest first but you have to do it in each lead.</p></div><div class="space-y-4"><span class="font-semibold flex items-center flex-wrap gap-x-6 gap-y-4"><span class="whitespace-nowrap">Switched from</span><div class="inline-flex flex-wrap gap-x-4 gap-y-2"><a href="/p/227088/Salesforce-Starter/" data-evt-id="-105675361" data-evt-name="engagement_product_click" target="_blank" class="e1xzmg0z ljas29s flex items-center gap-x-2"><figure class="e1xzmg0z tf6i4tz aspect-square h-6 w-6 p-0 lq8pnn3"><img alt="Salesforce Starter" loading="lazy" width="100" height="24" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e99de81a-e5c9-44af-9813-43549968f84d.png?auto=format%2Ccompress&fit=max&w=128&q=75&ch=Width%2CDPR 1x, https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e99de81a-e5c9-44af-9813-43549968f84d.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR 2x" src="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e99de81a-e5c9-44af-9813-43549968f84d.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR"/></figure><span class="typo-10 whitespace-nowrap font-normal">Salesforce Starter</span></a></div></span><p>I changed jobs and the company's had different CRMS.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">BS</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Bruce S.</span><br/>NATIONAL SALES MANAGER<br/>Mechanical or Industrial Engineering<br/>Used the software for: <!-- -->6-12 months</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Customize your sales and workflow."</h3><div class="typo-0 text-neutral-90">April 18, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">3.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:70%"></div><progress max="10" value="7" style="display:none">70<!-- -->%</progress></div>7<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>We are getting there customizing to our business model. I hope to someday have the smoothest possible flow without interruptions as there are so many situations to consider.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>Custom Sales management that can be applied to non tech sector business</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>It feels like it is in it's early stages and customizations are limited in some aspects.</p></div><div class="space-y-4"><span class="font-semibold flex items-center flex-wrap gap-x-6 gap-y-4"><span class="whitespace-nowrap">Switched from</span><div class="inline-flex flex-wrap gap-x-4 gap-y-2"><a href="/p/176574/Excel/" data-evt-id="-105675361" data-evt-name="engagement_product_click" target="_blank" class="e1xzmg0z ljas29s flex items-center gap-x-2"><figure class="e1xzmg0z tf6i4tz aspect-square h-6 w-6 p-0 lq8pnn3"><img alt="Microsoft Excel" loading="lazy" width="100" height="24" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1342d153-b914-4931-999d-8eebc749258a.png?auto=format%2Ccompress&fit=max&w=128&q=75&ch=Width%2CDPR 1x, https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1342d153-b914-4931-999d-8eebc749258a.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR 2x" src="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1342d153-b914-4931-999d-8eebc749258a.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR"/></figure><span class="typo-10 whitespace-nowrap font-normal">Microsoft Excel</span></a></div></span><p>Spreadsheets are NOT cool for CRM and teams working.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">KO</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Katie O.</span><br/>Admin Assistant<br/>Construction<br/>Used the software for: <!-- -->Less than 6 months</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Decent Free CRM With Options To Upgrade"</h3><div class="typo-0 text-neutral-90">July 3, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">3.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">3.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">2.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:80%"></div><progress max="10" value="8" style="display:none">80<!-- -->%</progress></div>8<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>Decent experience. If Zoho could make it easier to link CRM and Calendar I would consider creating another account. There were options to upgrade to a paid plan, but as a small business just starting out I wanted a free service that I could use until I built my client base up and had the need to then purchase a paid plan with more perks.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>Was relatively easy to use and had decent perks for a free software. There was also a free android app I could download to use on the go as well.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>I could never get the appointment also known as "meetings" on the CRM to link to the Zoho Calendar. Which was the main purpose of me looking for a CRM.</p></div><div class="space-y-2"><span class="font-semibold flex items-center flex-wrap gap-x-6 gap-y-4"><span class="whitespace-nowrap">Alternatives considered</span><div class="inline-flex flex-wrap gap-x-4 gap-y-2"><a href="/p/245800/Monday-CRM/" data-evt-id="-458640077" data-evt-name="engagement_product_click" target="_blank" class="e1xzmg0z ljas29s flex items-center gap-x-2"><figure class="e1xzmg0z tf6i4tz aspect-square h-6 w-6 p-0 lq8pnn3"><img alt="monday CRM" loading="lazy" width="100" height="24" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89099d96-d149-4414-ae0d-25607ca4cd8a.png?auto=format%2Ccompress&fit=max&w=128&q=75&ch=Width%2CDPR 1x, https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89099d96-d149-4414-ae0d-25607ca4cd8a.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR 2x" src="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89099d96-d149-4414-ae0d-25607ca4cd8a.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR"/></figure><span class="typo-10 whitespace-nowrap font-normal">monday CRM</span></a><a href="/p/113540/Bitrix24/" data-evt-id="-458640077" data-evt-name="engagement_product_click" target="_blank" class="e1xzmg0z ljas29s flex items-center gap-x-2"><figure class="e1xzmg0z tf6i4tz aspect-square h-6 w-6 p-0 lq8pnn3"><img alt="Bitrix24" loading="lazy" width="100" height="24" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png?auto=format%2Ccompress&fit=max&w=128&q=75&ch=Width%2CDPR 1x, https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR 2x" src="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR"/></figure><span class="typo-10 whitespace-nowrap font-normal">Bitrix24</span></a><a href="/p/152373/HubSpot-CRM/" data-evt-id="-458640077" data-evt-name="engagement_product_click" target="_blank" class="e1xzmg0z ljas29s flex items-center gap-x-2"><figure class="e1xzmg0z tf6i4tz aspect-square h-6 w-6 p-0 lq8pnn3"><img alt="HubSpot CRM" loading="lazy" width="100" height="24" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png?auto=format%2Ccompress&fit=max&w=128&q=75&ch=Width%2CDPR 1x, https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR 2x" src="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR"/></figure><span class="typo-10 whitespace-nowrap font-normal">HubSpot CRM</span></a></div></span></div><div class="space-y-2"><span class="font-semibold">Reason for choosing Zoho CRM</span><p>Bitrix24 was an extremely slow software. Monday didn't have free options.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6"><img alt="Kendall S. avatar" data-testid="reviewer-profile-pic" loading="lazy" width="80" height="80" decoding="async" data-nimg="1" style="color:transparent" srcSet="/assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.getapp.com%2Fcdn%2Fprofile-images%2Flinkedin%2Fbb64493c1d1004868d46edac025d15cdece6c84c438343feb5b2049c6d4ea066.jpeg&w=96&q=75 1x, /assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.getapp.com%2Fcdn%2Fprofile-images%2Flinkedin%2Fbb64493c1d1004868d46edac025d15cdece6c84c438343feb5b2049c6d4ea066.jpeg&w=256&q=75 2x" src="/assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.getapp.com%2Fcdn%2Fprofile-images%2Flinkedin%2Fbb64493c1d1004868d46edac025d15cdece6c84c438343feb5b2049c6d4ea066.jpeg&w=256&q=75"/></div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Kendall S.</span><br/>CSO<br/>Health, Wellness and Fitness<br/>Used the software for: <!-- -->Less than 6 months</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Zoho could be for you"</h3><div class="typo-0 text-neutral-90">July 23, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">3.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:80%"></div><progress max="10" value="8" style="display:none">80<!-- -->%</progress></div>8<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>IT kinda hard to setup for small business and small team. But it still better than most tech companies</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>I like the fact the team at Zoho will do their best to help you worth your issues with any of their products . Lot of different products to help grow and support your business.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>you will touch base with many different reps and mangers. No dedicated team members. Wish some things was easier to setup. Maybe some type of ai can help with the speed of the setup. Pricing can be high depending on the filed or industry your business is in. Zoho health needs better explanations</p></div><div class="space-y-4"><span class="font-semibold flex items-center flex-wrap gap-x-6 gap-y-4"><span class="whitespace-nowrap">Switched from</span><div class="inline-flex flex-wrap gap-x-4 gap-y-2"><a href="/p/124041/Capsule/" data-evt-id="-105675361" data-evt-name="engagement_product_click" target="_blank" class="e1xzmg0z ljas29s flex items-center gap-x-2"><figure class="e1xzmg0z tf6i4tz aspect-square h-6 w-6 p-0 lq8pnn3"><img alt="Capsule" loading="lazy" width="100" height="24" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f17ca4ff-74fe-466d-8d2c-b72978b72e9a.png?auto=format%2Ccompress&fit=max&w=128&q=75&ch=Width%2CDPR 1x, https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f17ca4ff-74fe-466d-8d2c-b72978b72e9a.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR 2x" src="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f17ca4ff-74fe-466d-8d2c-b72978b72e9a.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR"/></figure><span class="typo-10 whitespace-nowrap font-normal">Capsule</span></a></div></span><p>Zoho CRM has more features and easier to deploy</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">TD</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Tom D.</span><br/>CEO<br/>Biotechnology<br/>Used the software for: <!-- -->1-2 years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Zoho CRM is an excellent CRM choice"</h3><div class="typo-0 text-neutral-90">December 2, 2024</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:100%"></div><progress max="10" value="10" style="display:none">100<!-- -->%</progress></div>10<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>I have used Zoho CRM for a very long time to successfully manage business development efforts for our organization. It is a top tier application with the features to go along with it.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>Many features as well as integration capability with other Zoho applications as well as ability configure, even with the free level. Setting follow-up actions/tasks is probably one of the most useful features.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>Would like better reporting features with more flexibility. Otherwise an amazing product.</p></div><div class="space-y-4"><span class="font-semibold flex items-center flex-wrap gap-x-6 gap-y-4"><span class="whitespace-nowrap">Switched from</span><div class="inline-flex flex-wrap gap-x-4 gap-y-2"><a href="/p/130671/Insightly/" data-evt-id="-105675361" data-evt-name="engagement_product_click" target="_blank" class="e1xzmg0z ljas29s flex items-center gap-x-2"><figure class="e1xzmg0z tf6i4tz aspect-square h-6 w-6 p-0 lq8pnn3"><img alt="Insightly" loading="lazy" width="100" height="24" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5d562cb-cad1-4116-bdd7-4e41f252bc79.png?auto=format%2Ccompress&fit=max&w=128&q=75&ch=Width%2CDPR 1x, https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5d562cb-cad1-4116-bdd7-4e41f252bc79.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR 2x" src="https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5d562cb-cad1-4116-bdd7-4e41f252bc79.png?auto=format%2Ccompress&fit=max&w=256&q=75&ch=Width%2CDPR"/></figure><span class="typo-10 whitespace-nowrap font-normal">Insightly</span></a></div></span><p>Ran into capacity limits wth Insightly and needed a more robust application</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">FJ</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Fabiha J.</span><br/>Business Consultant and Account Manager<br/>Information Technology and Services<br/>Used the software for: <!-- -->2+ years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Worth the pricing"</h3><div class="typo-0 text-neutral-90">May 3, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">3.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:80%"></div><progress max="10" value="8" style="display:none">80<!-- -->%</progress></div>8<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>Decent software for the pricing. Works well for small and medium sized teams looking to get daily work done effectively.
Ease of use, and traceability
Account Management is decent.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>It is easy to use, and works well for small and medium sized teams. Easily customizable and has workflows that can be effectively used.
Sorting and filtering is easily doable and keeping track is easy</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>The interface is a tad boring, and not very interactive. Reports are static, and personally faced issues while trying to automate reports and data for management reporting.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">VR</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Verified Reviewer</span><br/>Care Nvaigator<br/>Health, Wellness and Fitness<br/>Used the software for: <!-- -->1-2 years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"ZOHO'S a swiss army knife"</h3><div class="typo-0 text-neutral-90">August 13, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:70%"></div><progress max="10" value="7" style="display:none">70<!-- -->%</progress></div>7<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>Zoho CRM is like a Swiss Army knife jam-packed with tools and super versatile, particularly for value-conscious teams or those already living in Zoho’s ecosystem. You can grow with it from a free tier to advanced plans featuring AI, automation, and scalability.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>Zoho CRM is frequently praised for its ease of use and integrations especially for businesses already in the Zoho ecosystem. TechRadar notes that it's “very easy to use,” with handy features like social media and LinkedIn contact capture, business card scanning, automated workflows, pipeline management, and seamless integration with Zoho apps like Invoice, Campaigns, and Project Management</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>Zoho CRM on Mobile is the epitome of a waste of time. Its UI sucks and is hard to navigate. There are major limitations in what you can do / access / change</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">AJ</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Ashutosh J.</span><br/>Senior Manager<br/>E-Learning<br/>Used the software for: <!-- -->2+ years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Zoho CRM - Meeting Most Business Needs"</h3><div class="typo-0 text-neutral-90">January 25, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:80%"></div><progress max="10" value="8" style="display:none">80<!-- -->%</progress></div>8<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>My experience has been positive with Zoho CRM. The platform offers a user friendly interface making it easy to navigate and manage customer relationships.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>Zoho CRM is user friendly, its flexible with customizations according to your requirements. You can set up the whole lead pipeline with automations for messages and emails. Additionally it offers excellent integration with other tools which enhances productivity. The pricing is also competitive, which make it suitable for business of all sizes i suppose.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>What i liked least about it is its occasional complexity in navigating certain features, which can be tedious for some users. At times i find it quite challenging to generate customized reports due to user permissions i guess. Also integration with some third party applications can be challenging.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">VR</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Verified Reviewer</span><br/>HR and Admin Manager<br/>Real Estate<br/>Used the software for: <!-- -->2+ years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Zoho a reliable and easy to use CRM "</h3><div class="typo-0 text-neutral-90">September 8, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:100%"></div><progress max="10" value="10" style="display:none">100<!-- -->%</progress></div>10<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>I will rate it 5 stars, whenever i am thinking a management software for accounts, marketing and sales or even for HR I recommend this.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>Its easy to use even for freshers, UI is very simple and understandable. Most importantly Its helpful for sales pipeline. Email Management feature helps to increase productivity.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>According to me the only con is - Content management limitations - Data import and data export limitations only.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">EM</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Edilaine M.</span><br/>Sales and Customer Support<br/>Industrial Automation<br/>Used the software for: <!-- -->2+ years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Zoho CRM kept us sharp on leads"</h3><div class="typo-0 text-neutral-90">June 10, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:90%"></div><progress max="10" value="9" style="display:none">90<!-- -->%</progress></div>9<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>Before Zoho, we were operating on spreadsheets, and follow-ups would fall through the cracks. Now I know when and who to call. We have a better response time and conversion as well. It’s basically our own personal digital assistant that’s making sure we don’t fumble the ball.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>It has all of our sales data, from first inquiry to follow-up, all in one place. It’s so simple so even a non-tech-y person will be able to wade through leads, tag customers and track conversations.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>Occasionally integrating with other systems requires some manual fiddling or third-party tools. The app itself also seems a little slow when toggling between modules.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6"><img alt="Barry F. avatar" data-testid="reviewer-profile-pic" loading="lazy" width="80" height="80" decoding="async" data-nimg="1" style="color:transparent" srcSet="/assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2F9da9fac4f2a104ca2411ab602ade4b3bbd61657e65388da56140da63a37dfd42.jpeg&w=96&q=75 1x, /assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2F9da9fac4f2a104ca2411ab602ade4b3bbd61657e65388da56140da63a37dfd42.jpeg&w=256&q=75 2x" src="/assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2F9da9fac4f2a104ca2411ab602ade4b3bbd61657e65388da56140da63a37dfd42.jpeg&w=256&q=75"/></div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Barry F.</span><br/>Sole Proprietor<br/>Consumer Services<br/>Used the software for: <!-- -->Less than 6 months</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 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Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Great for Value, Especially for New Small Businesses!"</h3><div class="typo-0 text-neutral-90">August 9, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">3.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:70%"></div><progress max="10" value="7" style="display:none">70<!-- -->%</progress></div>7<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>For the price and feature set - especially if you're newbie or have a home based small business - delivers more than enough value to make it worth the effort. While it’s not perfect, the trade-offs feel fair for what you’re getting.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>Zoho VCRM has been a solid option for staying connected via email with customers without draining the budget. The core features (lead capture, follow-up automation, etc.) make it easy to keep up with customers without feeling like you’re running a marketing machine. It also plays nicely with other tools, which is handy when you want to add capabilities without overhauling your whole setup.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>The basics are intuitive, but some of the more advanced automation and reporting tools take time to figure out, and the navigation isn’t always as direct as it could be. Parts of the interface look sleek and modern, while others feel like they’re stuck a few years back - it could use a whole overhaul and central more modern aesthetic. Support can be helpful, but you might be waiting longer than you’d like if you need a quick fix</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">DJL</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">David J. L.</span><br/>Creative Production Manager<br/>Printing<br/>Used the software for: <!-- -->2+ years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Useful utility for following client relationships."</h3><div class="typo-0 text-neutral-90">May 4, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:90%"></div><progress max="10" value="9" style="display:none">90<!-- -->%</progress></div>9<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>It’s kept us on top of follow-ups and client needs, and that’s translated into improved repeat business and easier project handoffs.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>Zoho CRM simply helps us to remember our printing clients from first query to delivery. I love how the contact fields and sales pipelines are so customizable to match the way our projects are flowing.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>The mobile app is slightly clunky compared with the desktop web interface, especially when updating project notes on the fly.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">MSF</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Muhammad Shahid F.</span><br/>CEO<br/>Leisure, Travel & Tourism<br/>Used the software for: <!-- -->2+ years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Manage a slick follow up with your customers."</h3><div class="typo-0 text-neutral-90">May 17, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:90%"></div><progress max="10" value="9" style="display:none">90<!-- -->%</progress></div>9<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>We were able to increase our lead conversions and keep in better touch with our repeat travelers, a crucial thing to do in a business like travel and tourism, using Zoho CRM.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>We have an accurate view of our leads and customers. The high level of automation means that a lot of the work that we were previously doing manually is now automated, which is fun.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>It has a powerful UI, but it gets a bit cluttered sometimes. It’s a large, complicated place, and new team members need additional training to work their way through it effectively.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6"><img alt="Mararia D. avatar" data-testid="reviewer-profile-pic" loading="lazy" width="80" height="80" decoding="async" data-nimg="1" style="color:transparent" srcSet="/assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2Fcc343991bb9b02c10b2ac4d267dd91eefaa77f5f475db33a7bf40ff6340fb96d.jpeg&w=96&q=75 1x, /assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2Fcc343991bb9b02c10b2ac4d267dd91eefaa77f5f475db33a7bf40ff6340fb96d.jpeg&w=256&q=75 2x" src="/assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2Fcc343991bb9b02c10b2ac4d267dd91eefaa77f5f475db33a7bf40ff6340fb96d.jpeg&w=256&q=75"/></div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Mararia D.</span><br/>UIUX Designer<br/>Information Technology and Services<br/>Used the software for: <!-- -->1-2 years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Zoho Saved My Life"</h3><div class="typo-0 text-neutral-90">November 4, 2024</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:100%"></div><progress max="10" value="10" style="display:none">100<!-- -->%</progress></div>10<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>I had an overall good experience with Zoho CRM. For instance, process automation for repetitive tasks was a life saver such as making follow-up Emails. I Marveled at the customizable dashboards and metrics the software provides. Furtheremore, it integrates with a wide variety of social media tools.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>What i like about Zoho CRM is software is versatile and can be used in a wide variety of ways. For instance, It helped me organize customers contacts in an efficient manner plus when i was working for a Real Estate Organization. Furthermore, i was happy with the efficient customer support tools that the software contains. I used them in managing tickets and handle Customer Queries efficiently.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>Everything about the software is cool. Zoho has superior capabilities at the right price as compared to other Customer relationship management systems.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6"><img alt="Junko O. avatar" data-testid="reviewer-profile-pic" loading="lazy" width="80" height="80" decoding="async" data-nimg="1" style="color:transparent" srcSet="/assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2F9e641c02a8a714919b04f03691a97e7d73a86b9d15f4b4f098d3bc5d1966ab8b.jpeg&w=96&q=75 1x, /assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2F9e641c02a8a714919b04f03691a97e7d73a86b9d15f4b4f098d3bc5d1966ab8b.jpeg&w=256&q=75 2x" src="/assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2F9e641c02a8a714919b04f03691a97e7d73a86b9d15f4b4f098d3bc5d1966ab8b.jpeg&w=256&q=75"/></div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Junko O.</span><br/>Business Consultant<br/>Newspapers<br/>Used the software for: <!-- -->2+ years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Transform Customer Management "</h3><div class="typo-0 text-neutral-90">November 15, 2024</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:90%"></div><progress max="10" value="9" style="display:none">90<!-- -->%</progress></div>9<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales automation, we have seen a 25% increase in our conversions. The analytical reports have also allowed us to identify opportunities for improvement in our sales process.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>I like Zoho CRM because it is a software platform designed to help businesses manage their customer relationships more effectively. With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>Some users mention that customer service could be improved in response and time.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6"><img alt="Glenda W. avatar" data-testid="reviewer-profile-pic" loading="lazy" width="80" height="80" decoding="async" data-nimg="1" style="color:transparent" srcSet="/assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2F4fa6dda695597b94121e35f9e85de453b56ea9f555a19d43f0377e487e01ede1.jpeg&w=96&q=75 1x, /assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2F4fa6dda695597b94121e35f9e85de453b56ea9f555a19d43f0377e487e01ede1.jpeg&w=256&q=75 2x" src="/assets-bx-capterra/_next/image?url=https%3A%2F%2Freviews.capterra.com%2Fcdn%2Fprofile-images%2Flinkedin%2F4fa6dda695597b94121e35f9e85de453b56ea9f555a19d43f0377e487e01ede1.jpeg&w=256&q=75"/></div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Glenda W.</span><br/>SYSTEM ADMINSTRATOR<br/>Computer & Network Security<br/>Used the software for: <!-- -->6-12 months</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"CRM: Great, customizable."</h3><div class="typo-0 text-neutral-90">January 25, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:100%"></div><progress max="10" value="10" style="display:none">100<!-- -->%</progress></div>10<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>I have enjoyed using this product, and my overall experience is positive. It is very impactful for a growing business.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>It is very easy to use, especially for customization and integration. It has an extensive range of features, and you can customize it to fit your business needs. You can also integrate it with other Zoho products or other apps. Another great feature is the mobile app which has made tracking of sales and interaction of clients much easier.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>I have no complaints about this product.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">KC</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Khyla C.</span><br/>Customer Care Manager<br/>Hospital & Health Care<br/>Used the software for: <!-- -->2+ years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"A great CRM to manage and track customer interactions!"</h3><div class="typo-0 text-neutral-90">April 9, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:100%"></div><progress max="10" value="10" style="display:none">100<!-- -->%</progress></div>10<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>it was great. makes me work efficiently!</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>It's easy to navigate and find the client's information.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>it can be a little overwhelming at first but once you get the hang of it, it's going to be easy.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">VR</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Verified Reviewer</span><br/>Executive Assistant<br/>Executive Office<br/>Used the software for: <!-- -->6-12 months</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"My Experience"</h3><div class="typo-0 text-neutral-90">December 10, 2024</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">3.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">3.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:90%"></div><progress max="10" value="9" style="display:none">90<!-- -->%</progress></div>9<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>Overall, the experience with Zoho CRM is generally positive, characterized by its robust features and user-friendly interface.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>One of the most appreciated aspects of Zoho CRM is its customization capabilities. This feature allows businesses to tailor the software to meet their specific needs, ensuring it aligns perfectly with their workflows and objectives</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance. This lack of timely support can hinder productivity, especially when urgent problems arise.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div><div class="e1xzmg0z c1ofrhif typo-10 mb-6 space-y-4 p-6 lg:space-y-8"><div class="flex flex-col gap-8"><div class="flex justify-between"><div class="flex w-full flex-row flex-wrap justify-between gap-x-6 gap-y-2 lg:justify-start"><div class="e1xzmg0z ajdk2qt bg-primary-20 lg h-12 w-12 shrink-0 overflow-hidden rounded-full lg:h-20 lg:w-20 t19upfv6">KV</div><div class="typo-10 text-neutral-90 w-full lg:w-fit"><span class="typo-20 text-neutral-99 font-semibold">Kinjal V.</span><br/>Technical assistance<br/>Consumer Services<br/>Used the software for: <!-- -->1-2 years</div></div><div><div class="e1xzmg0z d1bcfjxe"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 sli6p0m isqbcxv tbhxjk6 flex items-center justify-center"><i role="img" aria-label="share" status="default" class="e1xzmg0z i6uwf7i icon-share"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 z-20 flex gap-2 overflow-visible rounded-2xl border-0 p-2"><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-facebook" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-facebook"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="linkedin" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-linkedin"></i></button><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="brand-x" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-brand-x"></i></button><span class="e1xzmg0z d1bcfjxe t150ptnh"><button type="button" tabindex="0" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv tbhxjk6"><i role="img" aria-label="link" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-link"></i></button><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 undefined b1c6qyun cyd62s7">Link Copied!</div></span><button type="button" class="e1xzmg0z byb7w84 t1s7oel5 isqbcxv"><i role="img" aria-label="envelope" status="default" class="e1xzmg0z i1091fzf i6uwf7i text-neutral-99 icon-envelope"></i></button></div></div></div></div><div class="space-y-4 lg:space-y-6"><div class="flex flex-col gap-y-2 lg:justify-between"><div class="space-y-1"><h3 class="typo-20 font-semibold">"Small business needs Zoho CRM "</h3><div class="typo-0 text-neutral-90">March 19, 2025</div></div><div class="sm:w-fit"><div class="e1xzmg0z d1bcfjxe text-neutral-99"><div class="flex w-fit items-center gap-x-2"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><div data-testid="rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><i role="img" aria-label="chevron-down" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-chevron-down imjh1x"></i></div><div class="cg5sxaj b1c6qyun"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 r5zxxqz b1c6qyun shadow-2 rounded-2 z-20 w-full space-y-4 overflow-visible border-0 p-2 sm:min-w-[382px]"><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Overall Rating</span><div data-testid="Overall Rating-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="2" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="3" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-full" status="default" data-rating="4" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i><i role="img" aria-label="star-empty" status="default" data-rating="5" class="e1xzmg0z i6uwf7i s8onb8d icon-star-empty"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Ease of Use</span><div data-testid="Ease of Use-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Customer Service</span><div data-testid="Customer Service-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Features</span><div data-testid="Features-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">5.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-6"><span class="text-neutral-95 whitespace-nowrap">Value for Money</span><div data-testid="Value for Money-rating" class="e1xzmg0z s1ncqr9d"><span class="snsqh3h"><i role="img" aria-label="star-full" status="default" data-rating="1" class="e1xzmg0z i6uwf7i s8onb8d icon-star-full"></i></span><span class="e1xzmg0z sr2r3oj">4.0</span></div></div><div class="typo-20 text-neutral-99 flex cursor-pointer flex-wrap justify-between gap-x-5"><span class="text-neutral-95 whitespace-nowrap">Likelihood to Recommend</span><div class="flex items-center gap-x-2"><div data-testid="Likelihood to Recommend-rating" class="e1xzmg0z p1wosrpd border-neutral-99 bg-neutral-99 rounded-0 flex h-1 w-[100px]"><div class="bavdpqa" style="width:100%"></div><progress max="10" value="10" style="display:none">100<!-- -->%</progress></div>10<!-- -->/10</div></div></div></div></div></div><div class="!mt-4 space-y-6"><p>Overall I can say that when you have business in local and revenue generating is not much higher than this zoho CRM is best.</p></div><button type="button" data-testid="continue-reading-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold ">Continue reading</button><div style="max-height:0;overflow:hidden;opacity:0;transition:max-height 0.3s ease-in-out, opacity 0.3s ease-in-out;margin:0" class="space-y-6"><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Positive icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#21AC21"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M6.0625 10.5876C6.0625 10.277 6.31434 10.0251 6.625 10.0251H13.625C13.9357 10.0251 14.1875 10.277 14.1875 10.5876C14.1875 10.8983 13.9357 11.1501 13.625 11.1501H6.625C6.31434 11.1501 6.0625 10.8983 6.0625 10.5876Z" fill="#21AC21"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M10.125 6.52515C10.4357 6.52515 10.6875 6.77699 10.6875 7.08765V14.0876C10.6875 14.3983 10.4357 14.6501 10.125 14.6501C9.81434 14.6501 9.5625 14.3983 9.5625 14.0876V7.08765C9.5625 6.77699 9.81434 6.52515 10.125 6.52515Z" fill="#21AC21"></path></svg><span>Pros</span></span><p>My most favourite things on this software is zoho office suite.
It makes all characteristics of this software more easily usable.</p></div><div class="space-y-2"><span class="font-semibold flex items-center gap-x-2"><svg width="16" height="16" viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Negative icon</title><rect x="0.5" y="1.08765" width="19" height="19" rx="9.5" stroke="#E54747"></rect><path fill-rule="evenodd" clip-rule="evenodd" d="M5.93652 10.5876C5.93652 10.277 6.18836 10.0251 6.49902 10.0251H13.499C13.8097 10.0251 14.0615 10.277 14.0615 10.5876C14.0615 10.8983 13.8097 11.1501 13.499 11.1501H6.49902C6.18836 11.1501 5.93652 10.8983 5.93652 10.5876Z" fill="#E54747"></path></svg><span>Cons</span></span><p>Advanced features are only available for higher paid users.
For small to mid size businesses cannot paid that such amount.</p></div><div class="flex items-center gap-1" role="group" aria-labelledby="review-source-label"><span id="review-source-label">Review Source</span><span class="e1xzmg0z d1bcfjxe t150ptnh"><i role="img" aria-label="circle-question" status="default" tabindex="0" class="e1xzmg0z i1091fzf i6uwf7i tbhxjk6 icon-circle-question imjh1x"></i><div class="cg5sxaj t1j7vg9a"></div><div role="dialog" class="e1xzmg0z c1ghu4k7 l1ix9ysh t1j7vg9a cyd62s7">Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.</div></span></div><button type="button" data-testid="view-less-button" class="e1xzmg0z byb7w84 t1s7oel5 p-0 text-[16px] font-semibold hidden">View less</button></div></div></div></div></div><div data-testid="pagination-section" class="flex w-full flex-col"><div class="flex flex-row items-center justify-center "><nav class="e1xzmg0z pk4dy8l"><span data-evt-id="-1561449880" data-evt-name="engagement_pagination" data-page="1" disabled="" tabindex="-1" class="sb pagination-item hover:bg-neutral-10 bg-transparent"><span class="e1xzmg0z text-neutral-50"><i role="img" aria-label="chevron-line-left" status="default" class="e1xzmg0z i6uwf7i icon-chevron-line-left"></i></span></span><span data-evt-id="1782082411" data-evt-name="engagement_pagination" data-page="1" disabled="" tabindex="-1" class="sb interactive pagination-item hover:bg-neutral-10 bg-transparent"><span class="e1xzmg0z text-neutral-50"><i 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Setting follow-up actions/tasks is probably one of the most useful features.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6603715\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"Ran into capacity limits wth Insightly and needed a more robust application\",\"reviewSource\":\"$51\",\"reviewer\":\"$b2\",\"alternativeProducts\":\"$b4\",\"switchedProducts\":\"$b5\",\"vendorResponse\":\"$b8\"}\nbb:[\"ProofOfLink\"]\nba:{\"companySize\":\"201-500 employees\",\"industry\":\"Information Technology and Services\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Fabiha J.\",\"jobTitle\":\"Business Consultant and Account Manager\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":fa"])</script><script>self.__next_f.push([1,"lse,\"isValidated\":true,\"validationsPassed\":\"$bb\"}\nbc:[]\nbd:[]\nbe:{}\nb9:{\"reviewId\":\"Capterra___6799456\",\"title\":\"Worth the pricing\",\"writtenOn\":\"May 3, 2025\",\"generalComments\":\"Decent software for the pricing. 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Easily customizable and has workflows that can be effectively used.\\nSorting and filtering is easily doable and keeping track is easy\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6799456\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":\"$ba\",\"alternativeProducts\":\"$bc\",\"switchedProducts\":\"$bd\",\"vendorResponse\":\"$be\"}\nc1:[\"LinkedIn\",\"ProofOfLink\"]\nc0:{\"companySize\":\"1-10 employees\",\"industry\":\"Health, Wellness and Fitness\",\"timeUsedProduct\":\"1-2 years\",\"fullName\":\"Verified Reviewer\",\"jobTitle\":\"Care Nvaigator\",\"verifiedLinkedIn\":true,\"profilePicUrl\":null,\"anonymityOn\":true,\"isValidated\":true,\"validationsPassed\":\"$c1\"}\nc2:[]\nc3:[]\nc4:{}\nbf:{\"reviewId\":\"Capterra___6873911\",\"title\":\"ZOHO'S a swiss army knife\",\"writtenOn\":\"August 13, 2025\",\"generalComments\":\"Zoho CRM is like a Swiss Army knife jam-packed with tools and super versatile, particularly for value-conscious teams or those already living in Zoho’s ecosystem. 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TechRadar notes that it's “very easy to use,” with handy features like social media and LinkedIn contact capture, business card scanning, automated workflows, pipeline management, and seamless integration with Zoho apps like Invoice, Campaigns, and Project Management\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6873911\",\"anonymityOn\":true,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$51\",\"reviewer\":\"$c0\",\"alternativeProducts\":\"$c2\",\"switchedProducts\":\"$c3\",\"vendorResponse\":\"$c4\"}\nc7:[\"BusinessEmail\",\"ProofOfLink\"]\nc6:{\"companySize\":\"11-50 employees\",\"industry\":\"E-Learning\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Ashutosh J.\",\"jobTitle\":\"Senior Manager\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":\"$c7\"}\nc8:[]\nc9:[]\nca:{}\nc5:{\"reviewId\":\"Capterra___6668077\",\"title\":\"Zoho CRM - Meeting Most Business Needs\",\"writtenOn\":\"January 25, 2025\",\"generalComments\":\"My experience has been positive with Zoho CRM. The platform offers a user friendly interface making it easy to navigate and manage customer relationships.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"4.0\",\"easeOfUseRating\":\"4.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"4.0\",\"overallRating\":\"4.0\",\"recommendationRating\":\"8.0000000000\",\"consText\":\"What i liked least about it is its occasional complexity in navigating certain features, which can be tedious for some users. At times i find it quite challenging to generate customized reports due to user permissions i guess. Also integration with some third party applications can be challenging.\",\"prosText\":\"Zoho CRM i"])</script><script>self.__next_f.push([1,"s user friendly, its flexible with customizations according to your requirements. You can set up the whole lead pipeline with automations for messages and emails. Additionally it offers excellent integration with other tools which enhances productivity. 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Most importantly Its helpful for sales pipeline. Email Management feature helps to increase productivity.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___7003720\",\"anonymityOn\":true,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":\"$cc\",\"alternativeProducts\":\"$ce\",\"switchedProducts\":\"$cf\",\"vendorResponse\":\"$d0\"}\nd3:[\"ProofOfLink\"]\nd2:{\"companySize\":\"11-50 employees\",\"industry\":\"Industrial Autom"])</script><script>self.__next_f.push([1,"ation\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Edilaine M.\",\"jobTitle\":\"Sales and Customer Support\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":\"$d3\"}\nd4:[]\nd5:[]\nd6:{}\nd1:{\"reviewId\":\"Capterra___6830905\",\"title\":\"Zoho CRM kept us sharp on leads\",\"writtenOn\":\"June 10, 2025\",\"generalComments\":\"Before Zoho, we were operating on spreadsheets, and follow-ups would fall through the cracks. Now I know when and who to call. We have a better response time and conversion as well. It’s basically our own personal digital assistant that’s making sure we don’t fumble the ball.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"0.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"0.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"9.0000000000\",\"consText\":\"Occasionally integrating with other systems requires some manual fiddling or third-party tools. The app itself also seems a little slow when toggling between modules.\",\"prosText\":\"It has all of our sales data, from first inquiry to follow-up, all in one place. It’s so simple so even a non-tech-y person will be able to wade through leads, tag customers and track conversations.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6830905\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":\"$d2\",\"alternativeProducts\":\"$d4\",\"switchedProducts\":\"$d5\",\"vendorResponse\":\"$d6\"}\nd9:[\"LinkedIn\",\"ProofOfLink\"]\nd8:{\"companySize\":\"Self-employed\",\"industry\":\"Consumer Services\",\"timeUsedProduct\":\"Less than 6 months\",\"fullName\":\"Barry F.\",\"jobTitle\":\"Sole Proprietor\",\"verifiedLinkedIn\":true,\"profilePicUrl\":\"https://reviews.capterra.com/cdn/profile-images/linkedin/9da9fac4f2a104ca2411ab602ade4b3bbd61657e65388da56140da63a37dfd42.jpeg\",\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":\"$d9\"}\nda:[]\ndb:[]\ndc:{}\nd7:{\"reviewId\":\"Capterra___6871649\",\"title\":\"Great for Value, Especially for New Small Businesses!\",\"wr"])</script><script>self.__next_f.push([1,"ittenOn\":\"August 9, 2025\",\"generalComments\":\"For the price and feature set - especially if you're newbie or have a home based small business - delivers more than enough value to make it worth the effort. While it’s not perfect, the trade-offs feel fair for what you’re getting.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"3.0\",\"easeOfUseRating\":\"4.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"4.0\",\"recommendationRating\":\"7.0000000000\",\"consText\":\"The basics are intuitive, but some of the more advanced automation and reporting tools take time to figure out, and the navigation isn’t always as direct as it could be. Parts of the interface look sleek and modern, while others feel like they’re stuck a few years back - it could use a whole overhaul and central more modern aesthetic. Support can be helpful, but you might be waiting longer than you’d like if you need a quick fix\",\"prosText\":\"Zoho VCRM has been a solid option for staying connected via email with customers without draining the budget. The core features (lead capture, follow-up automation, etc.) make it easy to keep up with customers without feeling like you’re running a marketing machine. It also plays nicely with other tools, which is handy when you want to add capabilities without overhauling your whole setup.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6871649\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":\"$d8\",\"alternativeProducts\":\"$da\",\"switchedProducts\":\"$db\",\"vendorResponse\":\"$dc\"}\ndf:[\"ProofOfLink\"]\nde:{\"companySize\":\"11-50 employees\",\"industry\":\"Printing\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"David J. 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I love how the contact fields and sales pipelines are so customizable to match the way our projects are flowing.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6800187\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":\"$de\",\"alternativeProducts\":\"$e0\",\"switchedProducts\":\"$e1\",\"vendorResponse\":\"$e2\"}\ne5:[\"ProofOfLink\"]\ne4:{\"companySize\":\"11-50 employees\",\"industry\":\"Leisure, Travel \u0026 Tourism\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Muhammad Shahid F.\",\"jobTitle\":\"CEO\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":\"$e5\"}\ne6:[]\ne7:[]\ne8:{}\ne3:{\"reviewId\":\"Capterra___6812345\",\"title\":\"Manage a slick follow up with your customers.\",\"writtenOn\":\"May 17, 2025\",\"generalComments\":\"We were able to increase our lead conversions and keep in better touch with our repeat travelers, a crucial thing to do in a business like travel and tourism, using Zoho CRM.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"0.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"0.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"9.0000000000\",\"consText\":\"It has a powerful UI, but it gets a bit cluttered sometimes. It’s a large, complicated place, and new team members need additional training to work their way through it effectively.\",\"prosText\":\"We have an accurate view of our leads and customers. The high "])</script><script>self.__next_f.push([1,"level of automation means that a lot of the work that we were previously doing manually is now automated, which is fun.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6812345\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":\"$e4\",\"alternativeProducts\":\"$e6\",\"switchedProducts\":\"$e7\",\"vendorResponse\":\"$e8\"}\neb:[\"LinkedIn\",\"ProofOfLink\"]\nea:{\"companySize\":\"11-50 employees\",\"industry\":\"Information Technology and Services\",\"timeUsedProduct\":\"1-2 years\",\"fullName\":\"Mararia D.\",\"jobTitle\":\"UIUX Designer\",\"verifiedLinkedIn\":true,\"profilePicUrl\":\"https://reviews.capterra.com/cdn/profile-images/linkedin/cc343991bb9b02c10b2ac4d267dd91eefaa77f5f475db33a7bf40ff6340fb96d.jpeg\",\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":\"$eb\"}\nec:[]\ned:[]\nee:{}\ne9:{\"reviewId\":\"Capterra___6567270\",\"title\":\"Zoho Saved My Life\",\"writtenOn\":\"November 4, 2024\",\"generalComments\":\"I had an overall good experience with Zoho CRM. For instance, process automation for repetitive tasks was a life saver such as making follow-up Emails. I Marveled at the customizable dashboards and metrics the software provides. Furtheremore, it integrates with a wide variety of social media tools.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"5.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"10.0000000000\",\"consText\":\"Everything about the software is cool. Zoho has superior capabilities at the right price as compared to other Customer relationship management systems.\",\"prosText\":\"What i like about Zoho CRM is software is versatile and can be used in a wide variety of ways. For instance, It helped me organize customers contacts in an efficient manner plus when i was working for a Real Estate Organization. Furthermore, i was happy with the efficient customer support tools that the software contains. I used them in managing tickets and handle Customer Queries efficiently.\",\"sourceSite\":\"Capterra\",\"gl"])</script><script>self.__next_f.push([1,"obalReviewId\":\"Capterra___6567270\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":\"$ea\",\"alternativeProducts\":\"$ec\",\"switchedProducts\":\"$ed\",\"vendorResponse\":\"$ee\"}\nf1:[\"LinkedIn\",\"ProofOfLink\"]\nf0:{\"companySize\":\"51-200 employees\",\"industry\":\"Newspapers\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Junko O.\",\"jobTitle\":\"Business Consultant\",\"verifiedLinkedIn\":true,\"profilePicUrl\":\"https://reviews.capterra.com/cdn/profile-images/linkedin/9e641c02a8a714919b04f03691a97e7d73a86b9d15f4b4f098d3bc5d1966ab8b.jpeg\",\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":\"$f1\"}\nf2:[]\nf3:[]\nf4:{}\nef:{\"reviewId\":\"Capterra___6581301\",\"title\":\"Transform Customer Management \",\"writtenOn\":\"November 15, 2024\",\"generalComments\":\"We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales automation, we have seen a 25% increase in our conversions. The analytical reports have also allowed us to identify opportunities for improvement in our sales process.\",\"incentivized\":\"NominalGift\",\"customerSupportRating\":\"4.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"4.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"9.0000000000\",\"consText\":\"Some users mention that customer service could be improved in response and time.\",\"prosText\":\"I like Zoho CRM because it is a software platform designed to help businesses manage their customer relationships more effectively. With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6581301\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$51\",\"reviewer\":\"$f0\",\"alternativeProducts\":\"$f2\",\"switchedProducts\":\"$f3\",\"vendorResponse\":\"$f4\"}\nf7:[\"LinkedIn\",\"ProofOfLink\"]\nf6:{\"companySize\":\"11-50 employees\",\"ind"])</script><script>self.__next_f.push([1,"ustry\":\"Computer \u0026 Network Security\",\"timeUsedProduct\":\"6-12 months\",\"fullName\":\"Glenda W.\",\"jobTitle\":\"SYSTEM ADMINSTRATOR\",\"verifiedLinkedIn\":true,\"profilePicUrl\":\"https://reviews.capterra.com/cdn/profile-images/linkedin/4fa6dda695597b94121e35f9e85de453b56ea9f555a19d43f0377e487e01ede1.jpeg\",\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":\"$f7\"}\nf8:[]\nf9:[]\nfa:{}\nf5:{\"reviewId\":\"Capterra___6668368\",\"title\":\"CRM: Great, customizable.\",\"writtenOn\":\"January 25, 2025\",\"generalComments\":\"I have enjoyed using this product, and my overall experience is positive. It is very impactful for a growing business.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"5.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"10.0000000000\",\"consText\":\"I have no complaints about this product.\",\"prosText\":\"It is very easy to use, especially for customization and integration. It has an extensive range of features, and you can customize it to fit your business needs. You can also integrate it with other Zoho products or other apps. Another great feature is the mobile app which has made tracking of sales and interaction of clients much easier.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6668368\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":\"$f6\",\"alternativeProducts\":\"$f8\",\"switchedProducts\":\"$f9\",\"vendorResponse\":\"$fa\"}\nfd:[\"BusinessEmail\",\"ProofOfLink\"]\nfc:{\"companySize\":\"201-500 employees\",\"industry\":\"Hospital \u0026 Health Care\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Khyla C.\",\"jobTitle\":\"Customer Care Manager\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":\"$fd\"}\nfe:[]\nff:[]\n100:{}\nfb:{\"reviewId\":\"Capterra___6772576\",\"title\":\"A great CRM to manage and track customer interactions!\",\"writtenOn\":\"April 9, 2025\",\"generalComments\":\"it was great. makes me work efficiently!\",\"incentivized\":\"NoIncentive\",\"customerSupportR"])</script><script>self.__next_f.push([1,"ating\":\"5.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"10.0000000000\",\"consText\":\"it can be a little overwhelming at first but once you get the hang of it, it's going to be easy.\",\"prosText\":\"It's easy to navigate and find the client's information.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6772576\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":\"$fc\",\"alternativeProducts\":\"$fe\",\"switchedProducts\":\"$ff\",\"vendorResponse\":\"$100\"}\n103:[\"LinkedIn\",\"ProofOfLink\"]\n102:{\"companySize\":\"1-10 employees\",\"industry\":\"Executive Office\",\"timeUsedProduct\":\"6-12 months\",\"fullName\":\"Verified Reviewer\",\"jobTitle\":\"Executive Assistant\",\"verifiedLinkedIn\":true,\"profilePicUrl\":null,\"anonymityOn\":true,\"isValidated\":true,\"validationsPassed\":\"$103\"}\n104:[]\n105:[]\n106:{}\n101:{\"reviewId\":\"Capterra___6618626\",\"title\":\"My Experience\",\"writtenOn\":\"December 10, 2024\",\"generalComments\":\"Overall, the experience with Zoho CRM is generally positive, characterized by its robust features and user-friendly interface.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"3.0\",\"easeOfUseRating\":\"4.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"3.0\",\"overallRating\":\"4.0\",\"recommendationRating\":\"9.0000000000\",\"consText\":\"Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance. This lack of timely support can hinder productivity, especially when urgent problems arise.\",\"prosText\":\"One of the most appreciated aspects of Zoho CRM is its customization capabilities. 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organically.\"},\"reviewer\":{\"companySize\":\"201-500 employees\",\"industry\":\"Computer Software\",\"timeUsedProduct\":\"6-12 months\",\"fullName\":\"Himaanshu L.\",\"jobTitle\":\"Team Lead- Customer Success\",\"verifiedLinkedIn\":true,\"profilePicUrl\":\"https://reviews.capterra.com/cdn/profile-images/linkedin/adcad64ba4b0e09d16f3e6a4fe0aae422955615d16b605d34853856a68fc60d4.jpeg\",\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[{\"productId\":\"61368\",\"productSlug\":\"Salesforce\",\"productName\":\"Salesforce Sales Cloud\",\"publishedPages\":[\"alternatives\",\"pricing\",\"reviews\",\"spotlight\"],\"logoUrl\":\"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png\"}],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6688259\",\"title\":\"Great business tool that is simple to navigate\",\"writtenOn\":\"February 12, 2025\",\"generalComments\":\"Great adapable CRM with integration into almost all other platforms allowing simple reporting and control. The sandbox for testing was also great and meant we could constantly evolve the program to suit our business.\",\"incentivized\":\"NominalGift\",\"customerSupportRating\":\"4.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"4.0\",\"overallRating\":\"4.0\",\"recommendationRating\":\"9.0000000000\",\"consText\":\"Some of the templates or layouts are not great making the page longer than it needs to be. This may be down to my lack of skills but i couldnt find a simple solution.\",\"prosText\":\"It is fairly simple to make quick changes or add amend fields to suit your business requirements\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6688259\",\"anonymityOn\":true,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"We had TCards and another provider and it was all a bit cluncky\",\"reviewSource\":{\"code\":\"NGC\",\"tooltip\":\"Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.\"},\"reviewer\":{\"companySize\":\"11-50 employees\",\"industry\":\"Renewables \u0026 Environment\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Verified Reviewer\",\"jobTitle\":\"Managing Director\",\"verifiedLinkedIn\":true,\"profilePicUrl\":null,\"anonymityOn\":true,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"BusinessEmail\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[{\"productId\":\"10009177\",\"productSlug\":\"T-Cards\",\"productName\":\"T Cards\",\"publishedPages\":[\"spotlight\"],\"logoUrl\":\"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2523d39-fa75-45b0-8b91-49485baf9144.jpeg\"}],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6810176\",\"title\":\"Worst User Experience - too many phonecalls\",\"writtenOn\":\"May 14, 2025\",\"generalComments\":\"The interface is overwhelming, cluttered with endless tabs and technical jargon that isn’t clearly explained. It feels more like trying to navigate a complex enterprise system than a tool meant to help small businesses streamline their processes.\\n\\nWhat’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support, this level of aggressive sales outreach is intrusive and exhausting.\\n\\nIf you’re a small business owner looking for a simple, effective CRM, I recommend skipping the headache and exploring options like Streak CRM. It’s clean, easy to use, integrates directly with Gmail, and doesn’t require a master’s degree to figure out.\\n\\nZoho might work for large organizations with dedicated tech teams, but for small businesses looking for simplicity and peace of mind, it’s just not the right fit.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"1.0\",\"easeOfUseRating\":\"1.0\",\"functionalityRating\":\"1.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"1.0\",\"recommendationRating\":\"0.0000000000\",\"consText\":\"Despite all the marketing claims that Zoho CRM is “easy to use” and “intuitive,” my experience—and clearly that of many others—says otherwise. I scheduled a demo - then they canceled it and rescheduled it for 7:30am - well that did not work for me. Then the phone calls started. UGH They were very intrusive. Don't they know that people do not use the phone anymore ? I am surprised they didn't try to fax me.\",\"prosText\":\"ZOHO was supposed to help me streamline a lot of my processes for my small business.The pro's for me were the price and the ALL IN ONE factor.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6810176\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"I wanted to save money and streamline my business processes\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"1-10 employees\",\"industry\":\"Education Management\",\"timeUsedProduct\":\"I used a free trial\",\"fullName\":\"Andrea M.\",\"jobTitle\":\"Academic Director\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[{\"productId\":\"132996\",\"productSlug\":\"brevo\",\"productName\":\"Brevo\",\"publishedPages\":[\"alternatives\",\"pricing\",\"reviews\",\"spotlight\"],\"logoUrl\":\"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10261f97-8dd6-4ab1-9cf0-781bce5dbc0e.png\"}],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___7008596\",\"title\":\"Zoho CRM Streamlining Sales \u0026 Marketing in Real-time\",\"writtenOn\":\"September 15, 2025\",\"generalComments\":\"Sales and marketing management are the key benefits that I relish with Zoho CRM including leads and contact management.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"5.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"10.0000000000\",\"consText\":\"Since I incorporated Zoho CRM, I have never come across challenges and I use it regularly to automate customer relationships management procedures.\",\"prosText\":\"Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___7008596\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"1-10 employees\",\"industry\":\"Health, Wellness and Fitness\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Evangeline W.\",\"jobTitle\":\"Small Business Owner\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6727144\",\"title\":\"Affordable and best CRM for startups\",\"writtenOn\":\"March 9, 2025\",\"generalComments\":\"Zoho CRM is the best and most affordable CRM with the required customization. We can customize our CRM as we want.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"3.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"4.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"9.0000000000\",\"consText\":\"Zoho's Customer support is limited while integrating third-party apps with CRM\",\"prosText\":\"Zoho CRM is a more user-friendly and affordable CRM. Zoho provides many more free features which are helpful to startup organization.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6727144\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"Zoho has more free features and it is more user-friendly than HubSpot.\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"1-10 employees\",\"industry\":\"Information Technology and Services\",\"timeUsedProduct\":\"6-12 months\",\"fullName\":\"Prasad B.\",\"jobTitle\":\"Web Developer\",\"verifiedLinkedIn\":true,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[{\"productId\":\"152373\",\"productSlug\":\"HubSpot-CRM\",\"productName\":\"HubSpot CRM\",\"publishedPages\":[\"alternatives\",\"pricing\",\"reviews\",\"spotlight\"],\"logoUrl\":\"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png\"}],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6731395\",\"title\":\"Zoho CRM: Not the best but also not the worst\",\"writtenOn\":\"March 11, 2025\",\"generalComments\":\"Zoho CRM is good as a CRM system, only when you really want to max out the possiblities, you need developers to make sure you can reach what you want on automated processes.\",\"incentivized\":\"NominalGift\",\"customerSupportRating\":\"2.0\",\"easeOfUseRating\":\"3.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"4.0\",\"overallRating\":\"3.0\",\"recommendationRating\":\"6.0000000000\",\"consText\":\"Zoho Deluge makes you quite limited if you dont have much coding experience. Workflows are also not working the way I am used to with Salesforce or HubSpot\",\"prosText\":\"The possibility of customizing it if you have developers in place.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6731395\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"Job change plus personal preference made me decide to move\",\"reviewSource\":\"$51\",\"reviewer\":{\"companySize\":\"11-50 employees\",\"industry\":\"Management Consulting\",\"timeUsedProduct\":\"6-12 months\",\"fullName\":\"Remco M.\",\"jobTitle\":\"ADMIN\",\"verifiedLinkedIn\":true,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[{\"productId\":\"152373\",\"productSlug\":\"HubSpot-CRM\",\"productName\":\"HubSpot CRM\",\"publishedPages\":[\"alternatives\",\"pricing\",\"reviews\",\"spotlight\"],\"logoUrl\":\"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png\"}],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6862097\",\"title\":\"Very Easy to Use\",\"writtenOn\":\"July 24, 2025\",\"generalComments\":\"Entering leads and setting appointments was very easy. Appointments were easy to find, see and able to links to multiple people.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"5.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"10.0000000000\",\"consText\":\"That there was no master tab for the order the notes were. They default to the oldest first. There is a tab above the notes to change it to newest first but you have to do it in each lead.\",\"prosText\":\"I liked how easy it was to read the lead information and how easy it was to modify how you want it to look. The tabs to change information are easy to find and through the lead and noticeable of what the were there for.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6862097\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"I changed jobs and the company's had different CRMS.\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"1-10 employees\",\"industry\":\"Internet\",\"timeUsedProduct\":\"6-12 months\",\"fullName\":\"Evangeline M.\",\"jobTitle\":\"Sales Representative\",\"verifiedLinkedIn\":true,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"BusinessEmail\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[{\"productId\":\"227088\",\"productSlug\":\"Salesforce-Starter\",\"productName\":\"Salesforce Starter\",\"publishedPages\":[\"alternatives\",\"pricing\",\"reviews\",\"spotlight\"],\"logoUrl\":\"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e99de81a-e5c9-44af-9813-43549968f84d.png\"}],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6781349\",\"title\":\"Customize your sales and workflow.\",\"writtenOn\":\"April 18, 2025\",\"generalComments\":\"We are getting there customizing to our business model. I hope to someday have the smoothest possible flow without interruptions as there are so many situations to consider.\",\"incentivized\":\"NominalGift\",\"customerSupportRating\":\"4.0\",\"easeOfUseRating\":\"3.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"4.0\",\"recommendationRating\":\"7.0000000000\",\"consText\":\"It feels like it is in it's early stages and customizations are limited in some aspects.\",\"prosText\":\"Custom Sales management that can be applied to non tech sector business\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6781349\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"Spreadsheets are NOT cool for CRM and teams working.\",\"reviewSource\":\"$51\",\"reviewer\":{\"companySize\":\"11-50 employees\",\"industry\":\"Mechanical or Industrial Engineering\",\"timeUsedProduct\":\"6-12 months\",\"fullName\":\"Bruce S.\",\"jobTitle\":\"NATIONAL SALES MANAGER\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[{\"productId\":\"176574\",\"productSlug\":\"Excel\",\"productName\":\"Microsoft Excel\",\"publishedPages\":[\"alternatives\",\"pricing\",\"reviews\",\"spotlight\"],\"logoUrl\":\"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1342d153-b914-4931-999d-8eebc749258a.png\"}],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6848682\",\"title\":\"Decent Free CRM With Options To Upgrade\",\"writtenOn\":\"July 3, 2025\",\"generalComments\":\"Decent experience. If Zoho could make it easier to link CRM and Calendar I would consider creating another account. There were options to upgrade to a paid plan, but as a small business just starting out I wanted a free service that I could use until I built my client base up and had the need to then purchase a paid plan with more perks.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"2.0\",\"easeOfUseRating\":\"4.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"4.0\",\"overallRating\":\"3.0\",\"recommendationRating\":\"8.0000000000\",\"consText\":\"I could never get the appointment also known as \\\"meetings\\\" on the CRM to link to the Zoho Calendar. Which was the main purpose of me looking for a CRM.\",\"prosText\":\"Was relatively easy to use and had decent perks for a free software. There was also a free android app I could download to use on the go as well.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6848682\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"Bitrix24 was an extremely slow software. Monday didn't have free options.\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"1-10 employees\",\"industry\":\"Construction\",\"timeUsedProduct\":\"Less than 6 months\",\"fullName\":\"Katie O.\",\"jobTitle\":\"Admin Assistant\",\"verifiedLinkedIn\":true,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"ProofOfLink\"]},\"alternativeProducts\":[{\"productId\":\"245800\",\"productSlug\":\"Monday-CRM\",\"productName\":\"monday CRM\",\"publishedPages\":[\"alternatives\",\"pricing\",\"reviews\",\"spotlight\"],\"logoUrl\":\"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89099d96-d149-4414-ae0d-25607ca4cd8a.png\"},{\"productId\":\"113540\",\"productSlug\":\"Bitrix24\",\"productName\":\"Bitrix24\",\"publishedPages\":[\"alternatives\",\"pricing\",\"reviews\",\"spotlight\"],\"logoUrl\":\"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png\"},{\"productId\":\"152373\",\"productSlug\":\"HubSpot-CRM\",\"productName\":\"HubSpot CRM\",\"publishedPages\":[\"alternatives\",\"pricing\",\"reviews\",\"spotlight\"],\"logoUrl\":\"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png\"}],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"GetApp___6861730\",\"title\":\"Zoho could be for you\",\"writtenOn\":\"July 23, 2025\",\"generalComments\":\"IT kinda hard to setup for small business and small team. But it still better than most tech companies\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"5.0\",\"easeOfUseRating\":\"3.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"4.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"8.0000000000\",\"consText\":\"you will touch base with many different reps and mangers. No dedicated team members. Wish some things was easier to setup. Maybe some type of ai can help with the speed of the setup. Pricing can be high depending on the filed or industry your business is in. Zoho health needs better explanations\",\"prosText\":\"I like the fact the team at Zoho will do their best to help you worth your issues with any of their products . Lot of different products to help grow and support your business.\",\"sourceSite\":\"GetApp\",\"globalReviewId\":\"GetApp___6861730\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"Zoho CRM has more features and easier to deploy\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"1-10 employees\",\"industry\":\"Health, Wellness and Fitness\",\"timeUsedProduct\":\"Less than 6 months\",\"fullName\":\"Kendall S.\",\"jobTitle\":\"CSO\",\"verifiedLinkedIn\":true,\"profilePicUrl\":\"https://reviews.getapp.com/cdn/profile-images/linkedin/bb64493c1d1004868d46edac025d15cdece6c84c438343feb5b2049c6d4ea066.jpeg\",\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[{\"productId\":\"124041\",\"productSlug\":\"Capsule\",\"productName\":\"Capsule\",\"publishedPages\":[\"alternatives\",\"pricing\",\"reviews\",\"spotlight\"],\"logoUrl\":\"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f17ca4ff-74fe-466d-8d2c-b72978b72e9a.png\"}],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6603715\",\"title\":\"Zoho CRM is an excellent CRM choice\",\"writtenOn\":\"December 2, 2024\",\"generalComments\":\"I have used Zoho CRM for a very long time to successfully manage business development efforts for our organization. It is a top tier application with the features to go along with it.\",\"incentivized\":\"NominalGift\",\"customerSupportRating\":\"5.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"10.0000000000\",\"consText\":\"Would like better reporting features with more flexibility. Otherwise an amazing product.\",\"prosText\":\"Many features as well as integration capability with other Zoho applications as well as ability configure, even with the free level. Setting follow-up actions/tasks is probably one of the most useful features.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6603715\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"Ran into capacity limits wth Insightly and needed a more robust application\",\"reviewSource\":\"$51\",\"reviewer\":{\"companySize\":\"11-50 employees\",\"industry\":\"Biotechnology\",\"timeUsedProduct\":\"1-2 years\",\"fullName\":\"Tom D.\",\"jobTitle\":\"CEO\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"BusinessEmail\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[{\"productId\":\"130671\",\"productSlug\":\"Insightly\",\"productName\":\"Insightly\",\"publishedPages\":[\"alternatives\",\"pricing\",\"reviews\",\"spotlight\"],\"logoUrl\":\"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5d562cb-cad1-4116-bdd7-4e41f252bc79.png\"}],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6799456\",\"title\":\"Worth the pricing\",\"writtenOn\":\"May 3, 2025\",\"generalComments\":\"Decent software for the pricing. Works well for small and medium sized teams looking to get daily work done effectively.\\nEase of use, and traceability\\nAccount Management is decent.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"3.0\",\"easeOfUseRating\":\"4.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"4.0\",\"overallRating\":\"4.0\",\"recommendationRating\":\"8.0000000000\",\"consText\":\"The interface is a tad boring, and not very interactive. Reports are static, and personally faced issues while trying to automate reports and data for management reporting.\",\"prosText\":\"It is easy to use, and works well for small and medium sized teams. Easily customizable and has workflows that can be effectively used.\\nSorting and filtering is easily doable and keeping track is easy\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6799456\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"201-500 employees\",\"industry\":\"Information Technology and Services\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Fabiha J.\",\"jobTitle\":\"Business Consultant and Account Manager\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6873911\",\"title\":\"ZOHO'S a swiss army knife\",\"writtenOn\":\"August 13, 2025\",\"generalComments\":\"Zoho CRM is like a Swiss Army knife jam-packed with tools and super versatile, particularly for value-conscious teams or those already living in Zoho’s ecosystem. You can grow with it from a free tier to advanced plans featuring AI, automation, and scalability.\",\"incentivized\":\"NominalGift\",\"customerSupportRating\":\"5.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"7.0000000000\",\"consText\":\"Zoho CRM on Mobile is the epitome of a waste of time. Its UI sucks and is hard to navigate. There are major limitations in what you can do / access / change\",\"prosText\":\"Zoho CRM is frequently praised for its ease of use and integrations especially for businesses already in the Zoho ecosystem. TechRadar notes that it's “very easy to use,” with handy features like social media and LinkedIn contact capture, business card scanning, automated workflows, pipeline management, and seamless integration with Zoho apps like Invoice, Campaigns, and Project Management\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6873911\",\"anonymityOn\":true,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$51\",\"reviewer\":{\"companySize\":\"1-10 employees\",\"industry\":\"Health, Wellness and Fitness\",\"timeUsedProduct\":\"1-2 years\",\"fullName\":\"Verified Reviewer\",\"jobTitle\":\"Care Nvaigator\",\"verifiedLinkedIn\":true,\"profilePicUrl\":null,\"anonymityOn\":true,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6668077\",\"title\":\"Zoho CRM - Meeting Most Business Needs\",\"writtenOn\":\"January 25, 2025\",\"generalComments\":\"My experience has been positive with Zoho CRM. The platform offers a user friendly interface making it easy to navigate and manage customer relationships.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"4.0\",\"easeOfUseRating\":\"4.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"4.0\",\"overallRating\":\"4.0\",\"recommendationRating\":\"8.0000000000\",\"consText\":\"What i liked least about it is its occasional complexity in navigating certain features, which can be tedious for some users. At times i find it quite challenging to generate customized reports due to user permissions i guess. Also integration with some third party applications can be challenging.\",\"prosText\":\"Zoho CRM is user friendly, its flexible with customizations according to your requirements. You can set up the whole lead pipeline with automations for messages and emails. Additionally it offers excellent integration with other tools which enhances productivity. The pricing is also competitive, which make it suitable for business of all sizes i suppose.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6668077\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"11-50 employees\",\"industry\":\"E-Learning\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Ashutosh J.\",\"jobTitle\":\"Senior Manager\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"BusinessEmail\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___7003720\",\"title\":\"Zoho a reliable and easy to use CRM \",\"writtenOn\":\"September 8, 2025\",\"generalComments\":\"I will rate it 5 stars, whenever i am thinking a management software for accounts, marketing and sales or even for HR I recommend this.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"4.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"10.0000000000\",\"consText\":\"According to me the only con is - Content management limitations - Data import and data export limitations only.\",\"prosText\":\"Its easy to use even for freshers, UI is very simple and understandable. Most importantly Its helpful for sales pipeline. Email Management feature helps to increase productivity.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___7003720\",\"anonymityOn\":true,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"11-50 employees\",\"industry\":\"Real Estate\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Verified Reviewer\",\"jobTitle\":\"HR and Admin Manager\",\"verifiedLinkedIn\":true,\"profilePicUrl\":null,\"anonymityOn\":true,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6830905\",\"title\":\"Zoho CRM kept us sharp on leads\",\"writtenOn\":\"June 10, 2025\",\"generalComments\":\"Before Zoho, we were operating on spreadsheets, and follow-ups would fall through the cracks. Now I know when and who to call. We have a better response time and conversion as well. It’s basically our own personal digital assistant that’s making sure we don’t fumble the ball.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"0.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"0.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"9.0000000000\",\"consText\":\"Occasionally integrating with other systems requires some manual fiddling or third-party tools. The app itself also seems a little slow when toggling between modules.\",\"prosText\":\"It has all of our sales data, from first inquiry to follow-up, all in one place. It’s so simple so even a non-tech-y person will be able to wade through leads, tag customers and track conversations.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6830905\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"11-50 employees\",\"industry\":\"Industrial Automation\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Edilaine M.\",\"jobTitle\":\"Sales and Customer Support\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6871649\",\"title\":\"Great for Value, Especially for New Small Businesses!\",\"writtenOn\":\"August 9, 2025\",\"generalComments\":\"For the price and feature set - especially if you're newbie or have a home based small business - delivers more than enough value to make it worth the effort. While it’s not perfect, the trade-offs feel fair for what you’re getting.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"3.0\",\"easeOfUseRating\":\"4.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"4.0\",\"recommendationRating\":\"7.0000000000\",\"consText\":\"The basics are intuitive, but some of the more advanced automation and reporting tools take time to figure out, and the navigation isn’t always as direct as it could be. Parts of the interface look sleek and modern, while others feel like they’re stuck a few years back - it could use a whole overhaul and central more modern aesthetic. Support can be helpful, but you might be waiting longer than you’d like if you need a quick fix\",\"prosText\":\"Zoho VCRM has been a solid option for staying connected via email with customers without draining the budget. The core features (lead capture, follow-up automation, etc.) make it easy to keep up with customers without feeling like you’re running a marketing machine. It also plays nicely with other tools, which is handy when you want to add capabilities without overhauling your whole setup.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6871649\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"Self-employed\",\"industry\":\"Consumer Services\",\"timeUsedProduct\":\"Less than 6 months\",\"fullName\":\"Barry F.\",\"jobTitle\":\"Sole Proprietor\",\"verifiedLinkedIn\":true,\"profilePicUrl\":\"https://reviews.capterra.com/cdn/profile-images/linkedin/9da9fac4f2a104ca2411ab602ade4b3bbd61657e65388da56140da63a37dfd42.jpeg\",\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6800187\",\"title\":\"Useful utility for following client relationships.\",\"writtenOn\":\"May 4, 2025\",\"generalComments\":\"It’s kept us on top of follow-ups and client needs, and that’s translated into improved repeat business and easier project handoffs.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"0.0\",\"easeOfUseRating\":\"4.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"0.0\",\"overallRating\":\"4.0\",\"recommendationRating\":\"9.0000000000\",\"consText\":\"The mobile app is slightly clunky compared with the desktop web interface, especially when updating project notes on the fly.\",\"prosText\":\"Zoho CRM simply helps us to remember our printing clients from first query to delivery. I love how the contact fields and sales pipelines are so customizable to match the way our projects are flowing.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6800187\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"11-50 employees\",\"industry\":\"Printing\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"David J. L.\",\"jobTitle\":\"Creative Production Manager\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6812345\",\"title\":\"Manage a slick follow up with your customers.\",\"writtenOn\":\"May 17, 2025\",\"generalComments\":\"We were able to increase our lead conversions and keep in better touch with our repeat travelers, a crucial thing to do in a business like travel and tourism, using Zoho CRM.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"0.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"0.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"9.0000000000\",\"consText\":\"It has a powerful UI, but it gets a bit cluttered sometimes. It’s a large, complicated place, and new team members need additional training to work their way through it effectively.\",\"prosText\":\"We have an accurate view of our leads and customers. The high level of automation means that a lot of the work that we were previously doing manually is now automated, which is fun.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6812345\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"11-50 employees\",\"industry\":\"Leisure, Travel \u0026 Tourism\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Muhammad Shahid F.\",\"jobTitle\":\"CEO\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6567270\",\"title\":\"Zoho Saved My Life\",\"writtenOn\":\"November 4, 2024\",\"generalComments\":\"I had an overall good experience with Zoho CRM. For instance, process automation for repetitive tasks was a life saver such as making follow-up Emails. I Marveled at the customizable dashboards and metrics the software provides. Furtheremore, it integrates with a wide variety of social media tools.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"5.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"10.0000000000\",\"consText\":\"Everything about the software is cool. Zoho has superior capabilities at the right price as compared to other Customer relationship management systems.\",\"prosText\":\"What i like about Zoho CRM is software is versatile and can be used in a wide variety of ways. For instance, It helped me organize customers contacts in an efficient manner plus when i was working for a Real Estate Organization. Furthermore, i was happy with the efficient customer support tools that the software contains. I used them in managing tickets and handle Customer Queries efficiently.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6567270\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"11-50 employees\",\"industry\":\"Information Technology and Services\",\"timeUsedProduct\":\"1-2 years\",\"fullName\":\"Mararia D.\",\"jobTitle\":\"UIUX Designer\",\"verifiedLinkedIn\":true,\"profilePicUrl\":\"https://reviews.capterra.com/cdn/profile-images/linkedin/cc343991bb9b02c10b2ac4d267dd91eefaa77f5f475db33a7bf40ff6340fb96d.jpeg\",\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6581301\",\"title\":\"Transform Customer Management \",\"writtenOn\":\"November 15, 2024\",\"generalComments\":\"We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales automation, we have seen a 25% increase in our conversions. The analytical reports have also allowed us to identify opportunities for improvement in our sales process.\",\"incentivized\":\"NominalGift\",\"customerSupportRating\":\"4.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"4.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"9.0000000000\",\"consText\":\"Some users mention that customer service could be improved in response and time.\",\"prosText\":\"I like Zoho CRM because it is a software platform designed to help businesses manage their customer relationships more effectively. With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6581301\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$51\",\"reviewer\":{\"companySize\":\"51-200 employees\",\"industry\":\"Newspapers\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Junko O.\",\"jobTitle\":\"Business Consultant\",\"verifiedLinkedIn\":true,\"profilePicUrl\":\"https://reviews.capterra.com/cdn/profile-images/linkedin/9e641c02a8a714919b04f03691a97e7d73a86b9d15f4b4f098d3bc5d1966ab8b.jpeg\",\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6668368\",\"title\":\"CRM: Great, customizable.\",\"writtenOn\":\"January 25, 2025\",\"generalComments\":\"I have enjoyed using this product, and my overall experience is positive. It is very impactful for a growing business.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"5.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"10.0000000000\",\"consText\":\"I have no complaints about this product.\",\"prosText\":\"It is very easy to use, especially for customization and integration. It has an extensive range of features, and you can customize it to fit your business needs. You can also integrate it with other Zoho products or other apps. Another great feature is the mobile app which has made tracking of sales and interaction of clients much easier.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6668368\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"11-50 employees\",\"industry\":\"Computer \u0026 Network Security\",\"timeUsedProduct\":\"6-12 months\",\"fullName\":\"Glenda W.\",\"jobTitle\":\"SYSTEM ADMINSTRATOR\",\"verifiedLinkedIn\":true,\"profilePicUrl\":\"https://reviews.capterra.com/cdn/profile-images/linkedin/4fa6dda695597b94121e35f9e85de453b56ea9f555a19d43f0377e487e01ede1.jpeg\",\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6772576\",\"title\":\"A great CRM to manage and track customer interactions!\",\"writtenOn\":\"April 9, 2025\",\"generalComments\":\"it was great. makes me work efficiently!\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"5.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"5.0\",\"overallRating\":\"5.0\",\"recommendationRating\":\"10.0000000000\",\"consText\":\"it can be a little overwhelming at first but once you get the hang of it, it's going to be easy.\",\"prosText\":\"It's easy to navigate and find the client's information.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6772576\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"201-500 employees\",\"industry\":\"Hospital \u0026 Health Care\",\"timeUsedProduct\":\"2+ years\",\"fullName\":\"Khyla C.\",\"jobTitle\":\"Customer Care Manager\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"BusinessEmail\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6618626\",\"title\":\"My Experience\",\"writtenOn\":\"December 10, 2024\",\"generalComments\":\"Overall, the experience with Zoho CRM is generally positive, characterized by its robust features and user-friendly interface.\",\"incentivized\":\"NoIncentive\",\"customerSupportRating\":\"3.0\",\"easeOfUseRating\":\"4.0\",\"functionalityRating\":\"4.0\",\"valueForMoneyRating\":\"3.0\",\"overallRating\":\"4.0\",\"recommendationRating\":\"9.0000000000\",\"consText\":\"Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance. This lack of timely support can hinder productivity, especially when urgent problems arise.\",\"prosText\":\"One of the most appreciated aspects of Zoho CRM is its customization capabilities. This feature allows businesses to tailor the software to meet their specific needs, ensuring it aligns perfectly with their workflows and objectives\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6618626\",\"anonymityOn\":true,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$50\",\"reviewer\":{\"companySize\":\"1-10 employees\",\"industry\":\"Executive Office\",\"timeUsedProduct\":\"6-12 months\",\"fullName\":\"Verified Reviewer\",\"jobTitle\":\"Executive Assistant\",\"verifiedLinkedIn\":true,\"profilePicUrl\":null,\"anonymityOn\":true,\"isValidated\":true,\"validationsPassed\":[\"LinkedIn\",\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}},{\"reviewId\":\"Capterra___6747019\",\"title\":\"Small business needs Zoho CRM \",\"writtenOn\":\"March 19, 2025\",\"generalComments\":\"Overall I can say that when you have business in local and revenue generating is not much higher than this zoho CRM is best.\",\"incentivized\":\"NominalGift\",\"customerSupportRating\":\"5.0\",\"easeOfUseRating\":\"5.0\",\"functionalityRating\":\"5.0\",\"valueForMoneyRating\":\"4.0\",\"overallRating\":\"4.0\",\"recommendationRating\":\"10.0000000000\",\"consText\":\"Advanced features are only available for higher paid users.\\nFor small to mid size businesses cannot paid that such amount.\",\"prosText\":\"My most favourite things on this software is zoho office suite.\\nIt makes all characteristics of this software more easily usable.\",\"sourceSite\":\"Capterra\",\"globalReviewId\":\"Capterra___6747019\",\"anonymityOn\":false,\"adviceToOthers\":\"\",\"chosenReasons\":\"\",\"switchingReasons\":\"\",\"reviewSource\":\"$51\",\"reviewer\":{\"companySize\":\"11-50 employees\",\"industry\":\"Consumer Services\",\"timeUsedProduct\":\"1-2 years\",\"fullName\":\"Kinjal V.\",\"jobTitle\":\"Technical assistance\",\"verifiedLinkedIn\":false,\"profilePicUrl\":null,\"anonymityOn\":false,\"isValidated\":true,\"validationsPassed\":[\"ProofOfLink\"]},\"alternativeProducts\":[],\"switchedProducts\":[],\"vendorResponse\":{}}],\"totalCount\":6948,\"mostRecentTextReviews\":[{\"__typename\":\"ProductTextReview\",\"writtenOn\":\"2025-12-31T08:32:41Z\"},{\"__typename\":\"ProductTextReview\",\"writtenOn\":\"2025-12-29T12:06:47Z\"},{\"__typename\":\"ProductTextReview\",\"writtenOn\":\"2025-12-18T16:49:06Z\"},{\"__typename\":\"ProductTextReview\",\"writtenOn\":\"2025-11-28T22:35:09Z\"},{\"__typename\":\"ProductTextReview\",\"writtenOn\":\"2025-11-16T18:48:25Z\"},{\"__typename\":\"ProductTextReview\",\"writtenOn\":\"2025-11-10T19:39:57Z\"}],\"pricing\":{\"defaultPlan\":{\"__typename\":\"ProductPricingPlan\",\"isDefault\":true,\"name\":\"Standard\",\"paymentFrequency\":\"Per Month\",\"priceType\":1,\"pricingModel\":\"Per 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