Zoho CRM: Contact Management

Arbitration Result

Status

completed

Resolved Value

true

Positive Spin

✓ Robust built-in contact management to organize and segment your contacts.

Reasoning

All four sources (Capterra, PCMag, TheCXLead, Email Tool Tester) indicate Zoho CRM has contact management. Each domain counts as a single opinion, but all opinions are affirmative. No conflicting evidence; despite varying confidence scores, the overall signal is true.

Completed At

1/8/2026, 9:32:10 AM

Claim	Suggested Value	Confidence
Zoho CRM: offers social media contact capture https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	60.0%
Zoho CRM: helps users find client information https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	75.0%
Zoho CRM: helps you keep up with customers https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	85.0%
Zoho CRM: offers LinkedIn contact capture https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	60.0%
Zoho CRM: appears in the Contact Management Software category https://www.pcmag.com/reviews/zoho-crm	true	90.0%
Zoho CRM: helps us stay on top of client needs https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	60.0%
Zoho CRM: helped us stay in better touch with our repeat travelers https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	70.0%
Zoho CRM: provides an accurate view of our leads and customers https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	80.0%
Zoho CRM: allows linking appointments to multiple people https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	65.0%
Zoho CRM: provides capabilities to manage and track customer interactions https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	90.0%
Zoho CRM: includes contact management https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	90.0%
Zoho CRM: is described as a useful utility for following client relationships https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	90.0%
Zoho CRM: provides full control over the customer lifecycle https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	70.0%
Zoho CRM: helps remember printing clients from first query to delivery https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	65.0%
Zoho CRM: organizes customer contacts efficiently https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	80.0%
Zoho CRM: allows non-technical users to navigate leads, tag customers, and track conversations https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	90.0%
Zoho CRM: automates customer relationship management procedures https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	80.0%
Zoho CRM: allows users to access contact information https://thecxlead.com/tools/zoho-crm-review/	true	90.0%
Zoho CRM Mobile Apps: allows adding contacts from your phone to Zoho CRM https://www.pcmag.com/reviews/zoho-crm	true	80.0%
Zoho CRM: allows users to update contact information https://thecxlead.com/tools/zoho-crm-review/	true	92.0%
Zoho CRM: provides contact management https://thecxlead.com/tools/zoho-crm-review/	true	95.0%
Zoho CRM: provides a separate Contact tab with a drill-down screen similar to Leads https://www.pcmag.com/reviews/zoho-crm	true	85.0%
Zoho CRM: allows users to get a full view of customer interactions https://thecxlead.com/tools/zoho-crm-review/	true	85.0%
Zoho CRM's Contact Management feature: unifies customer data https://thecxlead.com/tools/zoho-crm-review/	true	90.0%
Zoho CRM: stores comprehensive contact information in one place https://thecxlead.com/tools/zoho-crm-review/	true	90.0%
Zoho CRM: offers customer management https://thecxlead.com/tools/zoho-crm-review/	true	90.0%
Zoho CRM's Contact Management feature: maintains a complete view of customer interactions https://thecxlead.com/tools/zoho-crm-review/	true	90.0%
Zoho CRM Mobile Apps: mirror all contacts in your Zoho account https://www.pcmag.com/reviews/zoho-crm	true	80.0%
Zoho CRM: manages comprehensive contact information in one place https://thecxlead.com/tools/zoho-crm-review/	true	80.0%
Zoho CRM: allows teams to easily access customer details https://thecxlead.com/tools/zoho-crm-review/	true	80.0%
Zoho CRM: helps businesses manage their interactions with customers https://thecxlead.com/tools/zoho-crm-review/	true	90.0%
Zoho CRM: allows teams to update customer details https://thecxlead.com/tools/zoho-crm-review/	true	90.0%
Zoho CRM: facilitates engagement with leads and customers https://thecxlead.com/tools/zoho-crm-review/	true	70.0%
Zoho CRM mobile apps: provide contact updates https://thecxlead.com/tools/zoho-crm-review/	true	90.0%
Zoho CRM: allows importing contacts from a file https://www.emailtooltester.com/en/crm/zoho-review/	true	80.0%
Zoho CRM: allows importing contacts from other CRMs https://www.emailtooltester.com/en/crm/zoho-review/	true	60.0%
Zoho CRM: supports contact sharing https://thecxlead.com/tools/zoho-crm-review/	true	90.0%