| Starting Price (per user / month) | 16 | completed | 14 | Affordable at $14 per user per month for the standard plan. |
| Free Tier Available | 14 | completed | true | Free tier available to get started with Zoho CRM. |
| Free Trial Length | 3 | completed | 15 | Enjoy a generous 15-day free trial to explore Zoho CRM features. |
| Deployment | 4 | completed | cloud | Cloud-based SaaS for easy deployment and global access. |
| Target Audience | 56 | completed | smb | Ideal for small to midsize businesses seeking a scalable, feature-rich CRM. |
| Maximum Supported Users | 5 | completed | 3 | Great for small teams—Zoho CRM supports up to 3 users on the free plan. |
| Custom Fields Support | 41 | completed | true | Powerful customization with extensive custom fields to fit your workflow |
| Custom Objects | 19 | completed | true | Flexible data modeling with customizable objects to match your unique business workflows. |
| Automation / Workflows | 67 | completed | true | Built-in automation and workflow capabilities to streamline processes |
| Workflow Automation Capability | 15 | completed | high | Powerful and flexible workflow automation that enables sophisticated, scalable automation. |
| Sales Pipeline / Deal Management | 49 | completed | true | Robust built-in sales pipeline and deal management with configurable stages and forecasting |
| Lead Management | 32 | completed | true | Robust lead management to capture, score, route, and nurture leads for faster conversions. |
| Lead Scoring | 7 | completed | true | Includes built-in Lead Scoring to prioritize high-potential leads. |
| Contact Management | 37 | completed | true | Robust built-in contact management to organize and segment your contacts. |
| Email Integration (Inbox Sync) | 12 | completed | true | Seamless inbox sync with Zoho CRM for unified email and contact management. |
| Email Marketing Features | 4 | completed | true | Includes built-in email marketing features for campaigns and automation. |
| Email Tracking / Opens / Clicks | 1 | completed | true | Email tracking with opens and clicks to measure engagement. |
| Built-in Telephony / VoIP | 4 | completed | true | Built-in telephony for seamless, integrated calling within Zoho CRM. |
| Built-in Dashboards | 34 | completed | true | Real-time dashboards built-in for instant insights. |
| Custom Reporting / Ad-hoc Reports | 24 | completed | true | Robust built-in custom and ad-hoc reporting for quick, tailored insights. |
| Public API Available | 11 | completed | true | Public API available for seamless integrations with your applications. |
| Number of Integrations / Marketplace Apps | 23 | completed | 1 | Curated, essential integrations for quick, reliable setup. |
| Has Integration Marketplace | 29 | completed | true | Robust Integration Marketplace with a wide ecosystem of connected apps. |
| iOS App | 25 | completed | true | Zoho CRM offers a fully functional iOS app for on-the-go CRM access. |
| Android App | 26 | completed | true | Android mobile app available for Zoho CRM for on-the-go access. |
| UI Ease of Use | 84 | completed | easy | Intuitive, easy-to-navigate UI that speeds onboarding and daily productivity. |
| Learning Curve | 51 | completed | moderate | Moderate learning curve with clear onboarding resources to help users ramp up efficiently. |
| Paid Onboarding / Implementation Services | 6 | completed | true | Professional onboarding services to accelerate setup and maximize your ROI |
| Email Support | 4 | completed | true | Responsive email support for quick, direct assistance. |
| Phone Support | 7 | completed | true | Reliable phone support for quick, direct assistance. |
| Live Chat Support | 12 | completed | true | Real-time live chat support included for instant customer assistance. |
| Knowledge Base / Help Center | 13 | completed | true | Robust knowledge base and self-service resources for quick help. |
| Dedicated Account Manager | 2 | completed | false | Robust, scalable support with flexible resources—no need for a dedicated account manager. |
| Support Availability | 5 | completed | 24_7 | 24/7 support availability for round-the-clock assistance |
| Uptime SLA | — | — | — | — |
| Support Median Response Time | 7 | completed | 20160 | Trusted by thousands of customers with broad feedback on support responsiveness. |
| Two-factor Authentication (2FA) | 3 | completed | true | Built-in two-factor authentication for stronger account security. |
| SSO (Single Sign-On) | 2 | completed | true | Seamless enterprise login with SSO support |
| Encryption at Rest | 1 | completed | true | Strong encryption at rest protects your data. |
| Encryption in Transit | 1 | completed | true | Strong encryption in transit (TLS) protects data as it moves between systems. |
| Role-based Permissions | 7 | completed | true | Granular role-based access control to securely manage user permissions. |
| Compliance / Certifications | 4 | completed | standard | GDPR compliant for robust EU data privacy and protection. |
| Company Age | 5 | completed | 21 | Over two decades of CRM experience, Zoho CRM is a mature, well-established solution. |
| Customer Count | 6 | completed | 1 | Simple, scalable CRM that adapts as your customer base grows. |
| Average Review Rating | 109 | completed | 4.42 | Strong cross-source customer satisfaction with Zoho CRM, averaging about 4.4 stars. |
| Number of Reviews | 21 | completed | 5670 | Strong social proof with 5,670 reviews. |
| Headquarters Region | 3 | completed | north_america | Strong U.S. presence with headquarters in Austin. |
| Pricing Transparency | 7 | completed | medium | Pricing information is partially transparent, with clear pricing pages and tiered options to help you compare plans. |
| Languages Supported | 6 | completed | 26 | Extensive multilingual support with 26 languages |
| Campaign Management | 10 | completed | true | Built-in campaign management to plan, execute, and measure campaigns directly within Zoho CRM. |
| Landing Page Builder | 4 | completed | true | Built-in Landing Page Builder lets you create landing pages directly in Zoho CRM. |
| Quotes / Invoicing | 9 | completed | true | Built-in quotes and invoicing streamline sales workflows. |
| On-premise Option Available | — | — | — | — |