Zoho CRM: Live Chat Support

Arbitration Result

Status

completed

Resolved Value

true

Positive Spin

✓ Real-time live chat support included for instant customer assistance.

Reasoning

After consolidating per-domain opinions, all credible sources indicate the feature exists. PCMag (true), Capterra (true), EmailToolTester (true with the strongest confidence, including multiple mentions from the domain treated as a single opinion), and TheCXLead (true) all support live chat availability in Zoho CRM. Since there is no credible opposing evidence and the strongest source affirms it, the attribute resolves to true.

Completed At

1/8/2026, 9:32:13 AM

Claim	Suggested Value	Confidence
Zoho CRM: allows users to launch in-app chats https://www.pcmag.com/reviews/zoho-crm	true	90.0%
Zoho CRM: offers efficient customer support tools https://www.capterra.com/p/155928/Zoho-CRM/reviews/	true	70.0%
Zoho CRM: provides live chat support that is very helpful https://www.emailtooltester.com/en/crm/zoho-review/	true	90.0%
Zoho CRM: offers chat support https://thecxlead.com/tools/zoho-crm-review/	true	90.0%
Zoho CRM: offers live chat support https://www.emailtooltester.com/en/crm/zoho-review/	true	100.0%
Zoho CRM: the evaluation is based on how easy it is to find help via live chat. https://thecxlead.com/tools/zoho-crm-review/	true	90.0%
Zoho CRM: displays live chat at the bottom of the screen https://www.emailtooltester.com/en/crm/zoho-review/	true	90.0%
Zoho CRM: does not include live chat https://www.emailtooltester.com/en/crm/zoho-review/	false (not included)	95.0%
Zoho CRM: offers live chat support https://www.emailtooltester.com/en/crm/zoho-review/	true	90.0%
Zoho CRM: has built-in chat https://thecxlead.com/tools/zoho-crm-review/	true	90.0%
Zoho CRM: provides live chat support that is very fast https://www.emailtooltester.com/en/crm/zoho-review/	true	90.0%
Zoho CRM Review: notes that tools providing real-time support score best https://thecxlead.com/tools/zoho-crm-review/	true	80.0%