Apptivo: Support Median Response Time

Arbitration Result

Status
completed
Resolved Value
0
Positive Spin
Instant support with a 0-minute response time
Reasoning
Overall, the strongest, consistent signal comes from third-party sources indicating immediate responses (0 minutes): Software Advice reports 0 (immediate response) with high confidence (0.80), and Capterra reports 0 with confidence 0.60. Apptivo's own reviews show a wide range (60-4320 minutes) with lower confidence (0.40). Weighing credibility and confidence, 0 minutes is the most credible consensus.
Completed At
1/8/2026, 12:12:48 PM
ClaimSuggested ValueConfidence
Apptivo: responds to inquiries within hours or sometimes days60-4320 minutes; varies; within hours to days40.0%
Apptivo: is highly responsiveless than 60 minutes60.0%
Apptivo: does not publicly disclose its average resolution timesnot disclosed90.0%
Apptivo: offers fast response timesfast70.0%
Apptivo: has varying customer support experiencesvaries; inconsistent customer support experiences60.0%
Apptivo: provides immediate responses to chat inquiries0 (immediate response)80.0%
Apptivo: customer support can take a while to reach a representativelong80.0%
Apptivo: customer support isn't always the fastestnot always the fastest60.0%
Apptivo: has slower performance at times, especially with larger data setsslower performance; especially with larger data sets60.0%
Apptivo: may experience slower response times depending on connectivityvariable; slower with poor connectivity70.0%
Apptivo: offers immediate support060.0%
Apptivo customer support: has sometimes been slower to resolve issuesslower_than_average60.0%
Apptivo: offers responsive customer servicenot specified60.0%