Salesmate: Support Availability

Arbitration Result

Status
completed
Resolved Value
extended
Positive Spin
Reliable weekday support with extended hours to keep your work flowing smoothly.
Reasoning
Most credible sources converge on 24/5 (weekday hours with extended support), and Forbes explicitly states 24/5 with note of not seven days per week. While some sources mention 24/7, others highlight weekend limitations, leading to a consensus around 24/5 as the canonical value. Captera cites 24/7, but that is an outlier relative to the broader set of sources.
Completed At
1/8/2026, 11:59:47 AM
ClaimSuggested ValueConfidence
Salesmate: was chosen for its excellent 24/7 customer service24/790.0%
Salesmate: has a support team that responds to queries after hours and on weekendsafter hours and weekends80.0%
Salesmate CRM: provides 24/5 email support for all plans24/585.0%
Salesmate CRM: does not offer twenty-four-hour support on weekends, even on higher-tier plansNot 24x7 on weekends; weekend support not available 24x7, even on higher-tier plans90.0%
Salesmate: provides 24/7 customer service that addresses all questions and concerns24/790.0%
Salesmate: provides excellent 24/7 customer service24/790.0%
Salesmate CRM: offers limited customer support on most planslimited (on most plans)70.0%
Salesmate CRM: has representatives ready to assist users at any stageavailable to assist users at any stage of the customer journey65.0%
Salesmate: provides customer support via email 24/524/590.0%
Salesmate CRM: includes chatbots for 24/7 support24/790.0%
Salesmate: does not offer seven-day-a-week supportnot 7 days per week90.0%
Salesmate: provides 24/5 customer support24/580.0%