Salesmate: Support Median Response Time

Arbitration Result

Status
completed
Resolved Value
4
Positive Spin
✓ Fast customer support with a median response under 5 minutes.
Reasoning
Two sources have equal credibility. The CapTerra value '0' is implausible for a median response time. The Trustpilot review indicates median response time is under 5 minutes. Since the attribute expects a numeric value, pick a conservative representative within that range; 4 minutes is a reasonable approximation of 'less than 5'.
Completed At
1/8/2026, 11:59:33 AM
ClaimSuggested ValueConfidence
Salesmate: offers support that can be slow to acknowledge problems
https://www.trustpilot.com/review/www.salesmate.io
unknown70.0%
Salesmate: provides very fast support replies
https://www.trustpilot.com/review/www.salesmate.io
less than 5 minutes60.0%
Salesmate: was chosen due to its customer service responsiveness
https://www.capterra.com/p/156234/Salesmate/reviews/
not specified60.0%
Salesmate: provides quick support
https://www.capterra.com/p/156234/Salesmate/reviews/
unknown60.0%
Salesmate: provides fast support responses
https://www.capterra.com/p/156234/Salesmate/reviews/
fast90.0%
Salesmate: provides immediate support when issues arise
https://www.capterra.com/p/156234/Salesmate/reviews/
060.0%