Pipedrive: Deployment

Arbitration Result

Status
completed
Resolved Value
cloud
Positive Spin
Cloud-based SaaS CRM you can access from anywhere
Reasoning
Sources describe Pipedrive as a cloud-delivered service. Source 1 lists SaaS and Web-based as perspectives from the same domain, which counts as a single opinion; Source 2 uses cloud-based terminology. The most standard and widely recognized term among these is SaaS, indicating a software-as-a-service delivery model. The Trustpilot entry about deployment support is not a deployment model and thus not used to override the SaaS designation.
Completed At
1/8/2026, 9:28:52 AM