Salesmate: Email Support

Arbitration Result

Status
completed
Resolved Value
true
Positive Spin
Responsive email support included
Reasoning
Treat each domain as a single opinion and use the highest confidence for that domain. TechRadar (true, 0.98), Croclub (true, 0.90), and Forbes (true, 0.95) all indicate email support is available. Capterra (false, 0.80) contradicts but with lower confidence than the top sources. With 3 high-confidence true signals vs 1 lower-confidence false signal, the attribute resolves to true.
Completed At
1/8/2026, 11:59:35 AM
ClaimSuggested ValueConfidence
Salesmate CRM: provides 24/5 email support for all planstrue98.0%
Salesmate CRM: allows customers to track the real-time status and progress of their support issues via live chat and emailtrue90.0%
Salesmate CRM: provides comprehensive support resourcestrue80.0%
Salesmate CRM Software Business Plan: includes all features from the previous planstrue90.0%
Salesmate support: refuses to answer emailsfalse80.0%
Salesmate: offers only email support for most planstrue90.0%
Salesmate: offers customer support via email for the Business plan or highertrue (available for Business plan or higher)90.0%
Salesmate: provides customer support via email 24/5true95.0%
Salesmate CRM Software: offers email assistancetrue80.0%
Salesmate: provides support via chat and emailtrue90.0%
Salesmate: most plans include email support onlytrue90.0%