Pipedrive: Contact Management

Arbitration Result

Status
completed
Resolved Value
true
Positive Spin
Comprehensive built-in contact management to organize leads and customers efficiently.
Reasoning
Multiple credible sources across domains consistently indicate that Pipedrive includes contact management as a core feature. Each source’s combined opinions affirm 'true' for contact management, with high confidence values from established reviews (PCMag, TechRadar) and corroboration from official and user-review sources. The product’s design centers on contact management, reinforcing the consensus.
Completed At
1/8/2026, 9:28:41 AM
ClaimSuggested ValueConfidence
Pipedrive CRM: enables easy management of contactstrue90.0%
Pipedrive CRM: allows adding notes to each person, deal, or organizationtrue60.0%
Pipedrive CRM: enables easy management of sales processestrue90.0%
Pipedrive: provides basic contact data in lead profilestrue90.0%
Pipedrive CRM: simplifies tracking calls with contactstrue60.0%
Pipedrive: helps teams ensure nothing falls through the crackstrue75.0%
Pipedrive CRM: simplifies tracking conversations with contactstrue80.0%
Pipedrive CRM: does not allow switching the contacts area to a Kanban viewtrue80.0%
Pipedrive CRM: separates leads, contacts and dealstrue90.0%
Pipedrive CRM: offers AI-powered field mapping for new contact liststrue65.0%
Pipedrive CRM: offers a universal search bar that enables quick locating of contacts, deals, activities, and filestrue75.0%
Pipedrive CRM: is listed in the Contact Management Software categorytrue90.0%
Pipedrive: includes a navigation item labeled 'Contact'true80.0%
Pipedrive: provides a List view that resembles the contacts spreadsheettrue80.0%
Pipedrive CRM: has strong core sales capabilitiestrue50.0%
Pipedrive CRM's Sales Inbox: includes tools for quickly categorizing contactstrue85.0%
Pipedrive CRM: allows assigning deals to an existing contacttrue80.0%
Pipedrive: automatically organizes contact information into fields it deems appropriatetrue60.0%
Pipedrive CRM: has all the features needed to manage sales for small-to-midsize businessestrue90.0%
Pipedrive: enables contacting representatives easilytrue60.0%
Pipedrive CRM: has features to manage contactstrue80.0%
Pipedrive CRM: offers powerful core sales functionalitytrue80.0%
Pipedrive CRM: offers contact managementtrue95.0%
Pipedrive mobile app: allows sales teams to access contact informationtrue60.0%
Pipedrive: provides easy management of our customer basetrue80.0%
Pipedrive: provides an easy-to-use way to manage our networktrue60.0%
Pipedrive CRM: provides access to contact informationtrue90.0%
Pipedrive CRM: includes a smart contact data feature that automatically populates records with information from the internettrue80.0%
Pipedrive CRM: saves representatives a lot of time on data entry with its smart contact data featuretrue75.0%
Pipedrive CRM: allows importing contactstrue70.0%
Pipedrive CRM: provides a comprehensive view of each contacttrue75.0%
Pipedrive CRM: allows organizing contacts with custom fieldstrue80.0%
Pipedrive CRM: includes communication historytrue80.0%
Pipedrive: keeps track of ongoing interactions with prospectstrue80.0%
Pipedrive: has evolved from a light CRM to a full-featured CRMtrue90.0%
Pipedrive Essential: provides contact and deal managementtrue90.0%
Pipedrive: is the best software for managing our customer basetrue80.0%
Pipedrive: helps track customerstrue90.0%