Nutshell: Live Chat Support

Arbitration Result

Status

completed

Resolved Value

true

Positive Spin

✓ Real-time live chat support for quick, clearly answered questions.

Reasoning

All sources indicate Nutshell provides live chat support (PCMag, Trustpilot, SalesDorado, Software Advice, and Nutshell's own site), with no conflicting evidence. The consensus across multiple credible sources with high confidence supports a true value.

Completed At

1/8/2026, 12:53:55 PM

Claim	Suggested Value	Confidence
Nutshell: offers chat support https://www.pcmag.com/reviews/nutshell-crm	true	90.0%
Nutshell CRM: offers all features in a single plan https://www.pcmag.com/reviews/nutshell-crm	true	95.0%
Nutshell Engagement: enables seamless communication with leads and customers via web chat and text messaging https://www.trustpilot.com/review/nutshell.com	true	90.0%
Nutshell: provides direct support via chat and email to entry-level package users https://salesdorado.com/en/crm/crm-software/review-nutshell-crm/	true	90.0%
Most competitors: do not provide direct support via chat and email to entry-level package users https://salesdorado.com/en/crm/crm-software/review-nutshell-crm/	true (entry-level package users)	70.0%
Nutshell subscription: includes world-class live support https://www.trustpilot.com/review/nutshell.com	true	90.0%
Nutshell Engagement: offers webchat https://salesdorado.com/en/crm/crm-software/review-nutshell-crm/	true	90.0%
Nutshell: provides direct support via chat to users of entry-level packages https://salesdorado.com/en/crm/crm-software/review-nutshell-crm/	true (entry-level packages only)	80.0%
Nutshell: offers engagement features to manage web chats https://www.softwareadvice.com/crm/nutshell-profile/	true	80.0%
Nutshell subscription: includes exceptional live support https://www.softwareadvice.com/crm/nutshell-profile/	true	90.0%
Nutshell All-In-One: provides access to all Nutshell features https://www.nutshell.com/customers	true	95.0%
Nutshell AI Chatbot: provides support 24/7 https://www.nutshell.com/customers	true	80.0%
Nutshell CRM: includes internal chat integration https://www.softwareadvice.com/crm/nutshell-profile/	true	80.0%
Nutshell CRM: provides access to all options via the left navigation bar https://www.pcmag.com/reviews/nutshell-crm	true	90.0%