Monday.com: Support Median Response Time

Arbitration Result

Status

completed

Resolved Value

7585.05

Positive Spin

✓ Median support response time is typically around 5.3 days, reflecting credible customer reviews.

Reasoning

Three domain opinions were considered: TLDV (10080 mins) with 0.90 confidence; Trustpilot (10080 mins) with 0.90 confidence; TechRadar (representing its domain with the most credible single value 100.2 mins, 0.60 confidence). Treating each domain as a single opinion, compute a weighted average: (10080*0.90 + 10080*0.90 + 100.2*0.60) / (0.90+0.90+0.60) = 7585.05 minutes.

Completed At

1/8/2026, 12:53:45 PM

Claim	Suggested Value	Confidence
Monday.com: has slow loading times https://tldv.io/blog/monday-review/	slower-than-average load times	50.0%
Monday.com: took one week to respond https://tldv.io/blog/monday-review/	10080	90.0%
monday.com: replies to Trustpilot reviews within 1 week https://www.trustpilot.com/review/www.monday.com	10080 (within 1 week)	90.0%
Monday.com: has an average response time within industry standards https://www.techradar.com/reviews/monday-sales-crm-review	within_industry_standards	90.0%
Monday.com: has an average resolution time of 1.67 hours https://www.techradar.com/reviews/monday-sales-crm-review	100.2	60.0%
monday.com: has reviewers reporting slow response times from customer service https://www.trustpilot.com/review/www.monday.com	slow (unquantified)	60.0%
ClickUp: lags behind monday.com and Teamwork in customer support https://tech.co/project-management-software/monday-review	less_responsive_than_competitors	80.0%
Monday.com: answers most questions within a matter of hours https://www.techradar.com/reviews/monday-sales-crm-review	120	50.0%
Monday.com: has an average resolution time of 1.67 hours https://www.techradar.com/reviews/monday-sales-crm-review	100	25.0%