Pipedrive: Live Chat Support

Arbitration Result

Status

completed

Resolved Value

true

Positive Spin

✓ Real-time live chat support for instant assistance

Reasoning

Strong consensus across credible sources supports live chat availability. EmailToolTester, TechRadar, and Trustpilot all indicate true with high confidence. PCMAG presents mixed signals, but the weighted evidence from that source also tilts toward true. Overall, the combined evidence supports that live chat support is available.

Completed At

1/8/2026, 9:28:48 AM

Claim	Suggested Value	Confidence
Pipedrive CRM Advanced plan: includes live chat support during business hours (9 a.m. to 5 p.m. in your time zone, Monday through Friday) https://www.pcmag.com/reviews/pipedrive-crm	true	90.0%
Pipedrive CRM: warned that chat volumes were unusually high https://www.pcmag.com/reviews/pipedrive-crm	true	60.0%
Pipedrive CRM's LeadBooster add-on: includes live chat https://www.emailtooltester.com/en/crm/pipedrive-review/	true	90.0%
Pipedrive CRM: customer support chat was closed by an agent https://www.pcmag.com/reviews/pipedrive-crm	false	85.0%
Pipedrive CRM's LeadBooster add-on: includes tools beyond live chat https://www.emailtooltester.com/en/crm/pipedrive-review/	true	90.0%
Pipedrive CRM: provides 24/7 chat support https://www.emailtooltester.com/en/crm/pipedrive-review/	true	90.0%
Pipedrive Power plan: provides 24/7 live chat support https://www.pcmag.com/reviews/pipedrive-crm	true	100.0%
Pipedrive: offers live chat response times usually within a few minutes https://www.techradar.com/reviews/pipedrive-crm-review	true	90.0%
Pipedrive's Professional plan: provides 24/5 live chat support https://www.pcmag.com/reviews/pipedrive-crm	true	90.0%
Pipedrive CRM: provides 24/7 support via chat and email on all plans https://www.emailtooltester.com/en/crm/pipedrive-review/	true	90.0%
Pipedrive: provides live chat during business hours (9:00 am to 5:00 pm in the user's timezone) to Advanced plan users https://www.techradar.com/reviews/pipedrive-crm-review	true; during business hours 9:00-17:00 in user's timezone; only for Advanced plan users	80.0%
Pipedrive: provides 24/7 chatbot support for all users https://www.techradar.com/reviews/pipedrive-crm-review	true	90.0%
Pipedrive LeadBooster add-on: includes live chat https://www.techradar.com/reviews/pipedrive-crm-review	true	90.0%
Pipedrive: provides immediate support via chatbot https://www.trustpilot.com/review/pipedrive.com	true	90.0%
Pipedrive: provides live chat with human agents for users on the Advanced, Professional, Power, or Enterprise plans https://www.techradar.com/reviews/pipedrive-crm-review	true (only for Advanced, Professional, Power, or Enterprise plans)	90.0%
Pipedrive: initial live chat responses for complex issues often direct users to knowledge base articles https://www.techradar.com/reviews/pipedrive-crm-review	true	80.0%
Pipedrive: initial live chat responses for complex issues do not provide immediate solutions https://www.techradar.com/reviews/pipedrive-crm-review	true	85.0%
Pipedrive: live chat availability varies by subscription tier https://www.techradar.com/reviews/pipedrive-crm-review	true (availability varies by subscription tier)	85.0%
Pipedrive's Marketplace: covers essential business tools across categories including email marketing, document management, project management, analytics, live chat, and accounting https://www.techradar.com/reviews/pipedrive-crm-review	true	80.0%