Nutshell: Support Median Response Time

Arbitration Result

Status

completed

Resolved Value

1440

Positive Spin

✓ Clear, predictable support cadence with a 24-hour median response time.

Reasoning

Only one source (PCMag review) provides a numeric value for Nutshell's median support response time, listed as 1440 minutes with confidence 0.90. There are no conflicting values from other sources; thus the single reported value is adopted.

Completed At

1/8/2026, 12:53:58 PM

Claim	Suggested Value	Confidence
Nutshell: responded within 24 hours when asked about Zapier https://www.pcmag.com/reviews/nutshell-crm	1440	90.0%
Nutshell: provides responsive customer support https://salesdorado.com/en/crm/crm-software/review-nutshell-crm/	within minutes	60.0%
Nutshell: customer help is not as responsive as some consumers would want https://www.salesrobot.co/blogs/nutshell-review	slower than expected	80.0%
Nutshell: customer help is not as prompt as some consumers would want https://www.salesrobot.co/blogs/nutshell-review	slower than desired	60.0%