Bigin: Built-in Telephony / VoIP

Arbitration Result

Status
completed
Resolved Value
true
Positive Spin
Built-in VoIP lets you call clients directly from Bigin for faster, in-app communication.
Reasoning
All sources across multiple domains indicate the product includes built-in telephony/VoIP. Treating each domain as a single opinion, every domain shows a positive result, with high confidence scores, so the attribute is true.
Completed At
1/8/2026, 12:03:25 PM
ClaimSuggested ValueConfidence
Bigin by Zoho CRM: has unusual but welcome voice-calling capabilitiestrue80.0%
Bigin by Zoho CRM: integrates with more than 50 VoIP systemstrue95.0%
Bigin by Zoho CRM: has VoIP capabilitiestrue100.0%
Bigin by Zoho CRM: includes Zoho Voice among its VoIP integrationstrue95.0%
Bigin by Zoho CRM: routes calls through interactive voice response (IVR) menustrue90.0%
Bigin by Zoho CRM: creates calls for prospectingtrue80.0%
Bigin by Zoho CRM: includes built-in telephony capabilitiestrue95.0%
Bigin by Zoho CRM: provides callingtrue80.0%
Bigin by Zoho CRM: allows placing and receiving phone calls without leaving the CRMtrue90.0%
Bigin by Zoho CRM: includes integrated VoIP functionalitytrue90.0%
Bigin by Zoho CRM: allows purchasing custom phone numbers for users within your organizationtrue90.0%
Bigin by Zoho CRM: logs calls automaticallytrue80.0%
Bigin by Zoho CRM: centralizes customer communications across multiple channels, from email to telephonytrue90.0%
Bigin CRM: allows scheduling of callstrue60.0%
Bigin by Zoho CRM: offers telephony capabilitiestrue80.0%
Bigin by Zoho CRM: enables collaborative FaceTime calls with shared editingtrue90.0%
Bigin CRM: has most of its integrations for telephonytrue90.0%
Bigin by Zoho CRM: offers telephony on its free plantrue80.0%
Bigin CRM: allows calling a contacttrue90.0%
Bigin CRM: offers click-to-call optionstrue90.0%