Bitrix 24: Workflow Automation Capability

Arbitration Result

Status
completed
Resolved Value
high
Positive Spin
Advanced, customizable workflow automation.
Reasoning
Across multiple independent sources (Digital Project Manager: Advanced; CRM.org: High; Trustpilot: High; Software Advice: High) the workflow automation complexity for Bitrix24 is consistently rated at a high level. TechRadar notes some capability for custom workflows but its dominant stance is low, and PCMag mentions governance features rather than a complexity level. Since the majority of domains converge on high/advanced, and one domain’s nuance (custom workflows) does not outweigh the overall consensus, the canonical value is set to High.
Completed At
1/8/2026, 12:51:38 PM
ClaimSuggested ValueConfidence
Bitrix24: offers low-code tools that enable non-technical users to connect processes involving other applicationslow80.0%
Bitrix24: offers low-code tools that enable non-technical users to automate processes involving other applicationslow60.0%
Bitrix24 CRM: requires an administrator to sign off on users' timesheets for certain projectsrequires admin sign-off on timesheets for certain projects50.0%
Bitrix24: offers low-code tools that democratize integration capabilitieslow60.0%
Bitrix24: has depth that power users will appreciateAdvanced70.0%
Bitrix24 CRM: provides sophisticated automation for project taskshigh80.0%
Bitrix24 CRM: allows creating custom workflowscustom workflows support80.0%
Bitrix24: offers low-code tools that enable users to solve specific problems without relying solely on the REST APIlow65.0%
Bitrix24 CRM: allows deep customization of workflowshigh80.0%
Bitrix24 CRM: allows deep customization of processeshigh80.0%
Bitrix24: has features that are highly complexhigh70.0%
Bitrix24: its Tasks & Projects feature may not have the advanced capabilities of some specialized project management tools.limited60.0%
Bitrix24: is daunting for beginners due to the abundance of modules and functions to review before starting the searchhigh80.0%