Pipedrive: Knowledge Base / Help Center

Arbitration Result

Status
completed
Resolved Value
true
Positive Spin
Extensive, user-friendly knowledge base and help center
Reasoning
Across all sources, there is a consistent indication that Pipedrive has a Knowledge Base / Help Center. Treating each domain as a single perspective and considering their confidence levels (Trustpilot ~0.73, EmailToolTester 0.90, TechRadar ~0.81, PCMag ~0.85) yields converging evidence that the knowledge_base feature exists and is active.
Completed At
1/8/2026, 9:28:49 AM
ClaimSuggested ValueConfidence
Pipedrive CRM's Essential plan: provides only the self-serve online help center after onboardingtrue; available as self-serve online help center after onboarding85.0%
Pipedrive: provides helpful articles for setuptrue80.0%
Pipedrive: provides videos for setuptrue60.0%
Pipedrive: provides articles for setuptrue90.0%
Pipedrive: provides videos for setuptrue60.0%
Pipedrive: offers a Help Centertrue90.0%
Pipedrive: documentation is simpletrue60.0%
Pipedrive CRM: has an extensive knowledge basetrue90.0%
Pipedrive: offers comprehensive documentationtrue90.0%
Pipedrive: documentation is helpfultrue80.0%
Pipedrive: has a Community section on pipedrive.comtrue75.0%
Pipedrive CRM: offers ample documentationtrue90.0%
Pipedrive CRM: offers excellent video tutorialstrue80.0%
Pipedrive knowledge base: covers topics from basic setup to advanced featurestrue90.0%
Pipedrive CRM: provides explanations as users navigate through different featurestrue90.0%
Pipedrive: provides a vast library of help videostrue90.0%
Pipedrive: provides helpful answerstrue60.0%
Pipedrive: initial live chat responses for complex issues often direct users to knowledge base articlestrue90.0%
Pipedrive CRM: offers video tutorialstrue80.0%
Pipedrive CRM: offers a knowledge basetrue90.0%
Pipedrive: knowledge base articles are cleartrue90.0%
Pipedrive: knowledge base articles are concisetrue80.0%
Pipedrive: knowledge base articles are often accompanied by helpful screenshots or video tutorialstrue90.0%
Pipedrive knowledge base: is extensivetrue85.0%
Pipedrive knowledge base: is well organizedtrue70.0%
Pipedrive Academy: provides tutorialstrue90.0%
Pipedrive Academy: offers courses that help users expand knowledge of specific featurestrue70.0%
Pipedrive Academy: offers well-structured coursestrue60.0%
Pipedrive: offers an online learning platform called Pipedrive Academytrue80.0%
Pipedrive Academy: offers courses that are particularly useful for new userstrue60.0%
Pipedrive Academy: provides video coursestrue60.0%