Monday.com: Average Review Rating

Arbitration Result

Status
completed
Resolved Value
3.66
Positive Spin
Credibly rated across multiple trusted sources with an overall solid 3.66/5.
Reasoning
Each domain was treated as a single perspective. For each domain, I computed a domain-specific rating using a weighted average of numeric values with their confidences (Trustpilot's non-numeric note ignored). Then I combined the three domain opinions using a second weighted average based on their average confidences, yielding about 3.66 stars overall.
Completed At
1/8/2026, 12:54:05 PM
ClaimSuggested ValueConfidence
Monday.com: has a rating of 4.8/54.890.0%
Monday.com: has a rating of 3.1 out of 5 from 3,353 TrustPilot reviews3.195.0%
Monday.com: scores 4.6/5 from 5.601 reviews on Capterra4.695.0%
Monday.com: is rated low on Trustpilotlow on Trustpilot80.0%
Monday.com: has a rating of 3/5 by Aviv Blumstein390.0%
Monday.com: is rated low on Trustpilot due to its pricing modellow90.0%
Monday.com: customer service described as the worst in TrustPilot reviews160.0%
Monday.com: has a two-star rating on TrustPilot from Jason Treeby290.0%
Monday.com: received a 1/5 rating from a UK customer on TrustPilot190.0%
Monday.com: has a weighted rating of 4.45/54.45100.0%
Monday.com: was rated 4.5/5 on G2 by Raffaela4.5100.0%
monday.com: has a rating of 4.74.795.0%
Monday.com: receives a rating of 4.7/5 on G2 from 14,060 reviews4.7100.0%
monday.com: scored 4.7/5 in our recent testing series4.795.0%
monday.com: achieved an impressive 4.5/5 score4.590.0%
monday.com: has an overall rating of 2.92.990.0%
monday.com: displays customer service reviewspresent65.0%
Trustpilot: hosts reviews of monday.com's customer serviceunknown60.0%
monday.com: has reviews on Trustpilotunknown50.0%
monday.com: has customer reviews on Trustpilot Businessunknown60.0%
monday.com: was awarded 5/5 for this assessment category by our research team.590.0%
Trustpilot: hosts a review page for monday.comTrustpilot review page exists for monday.com80.0%
monday.com: scores 4.7/5 overall4.790.0%
monday.com: achieved the best score of 5/5 among the 10 providers we tested590.0%
Trustpilot's page for monday.com: displays ratings in five categories: 5-star, 4-star, 3-star, 2-star, and 1-starratings exist; breakdown across 5-star, 4-star, 3-star, 2-star, and 1-star on Trustpilot for monday.com90.0%
monday.com: has a rating of 2.9 on Trustpilot2.995.0%
Trustpilot: hosts a page titled 'monday.com Reviews'unknown60.0%
Monday.com: has TrustPilot reviews stating that customer service is horrible160.0%