HubSpot: Built-in Telephony / VoIP

Arbitration Result

Status

completed

Resolved Value

true

Positive Spin

✓ Built-in VoIP lets you call customers directly from HubSpot, streamlining outreach within the app.

Reasoning

All four independent domains (Email Tool Tester, PCMag, HubSpot’s own reviews page, and Email Vendor Selection) indicate that HubSpot CRM includes built-in telephony/VoIP. Each domain is treated as a single opinion, and the cross-domain consensus with high confidence (~0.90) supports the attribute as true.

Completed At

1/8/2026, 12:54:42 PM

Claim	Suggested Value	Confidence
HubSpot CRM: added a call feature https://www.emailtooltester.com/en/crm/hubspot-review/	true	80.0%
HubSpot Smart CRM: allows optional integration of a business VoIP system https://www.pcmag.com/reviews/hubspot-crm	true (optional integration with a business VoIP system)	90.0%
HubSpot CRM: offers call recording https://www.emailtooltester.com/en/crm/hubspot-review/	true	75.0%
HubSpot Smart CRM's Inbox: integrates all synced communications channels, including email, phone calls, and web chats https://www.pcmag.com/reviews/hubspot-crm	true	85.0%
HubSpot Conversations universal inbox: allows making calls https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot Smart CRM: sends an email or makes a call when VoIP is set up https://www.pcmag.com/reviews/hubspot-crm	true	90.0%
HubSpot CRM: offers its call feature on all plans https://www.emailtooltester.com/en/crm/hubspot-review/	true (available on all plans)	90.0%
HubSpot Free CRM: offers a calling feature that is a joy to use https://www.hubspot.com/crm/reviews	true	90.0%
HubSpot Smart CRM Lists: uses all available filters https://www.pcmag.com/reviews/hubspot-crm	true	90.0%
HubSpot CRM: offers a call feature that enables making phone calls to current and prospective leads from your account https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot Smart CRM: includes calls https://www.pcmag.com/reviews/hubspot-crm	true	80.0%
HubSpot Service Hub: connects phone channels https://www.emailvendorselection.com/hubspot-review/	true	90.0%
HubSpot CRM: allows delegation of phone calls https://www.emailvendorselection.com/hubspot-review/	true	60.0%