HubSpot: Live Chat Support

Arbitration Result

Status

completed

Resolved Value

true

Positive Spin

✓ Real-time live chat built in for instant customer conversations.

Reasoning

After normalizing by domain (emailtooltester.com, trustpilot.com, pcmag.com, emailvendorselection.com, techradar.com) and weighing confidence scores, the majority of credible sources indicate that HubSpot provides live chat support. Trustpilot shows mixed signals but leans true when considering higher-confidence positives; TechRadar includes a single conflicting item but overall evidence from multiple reputable sources supports the feature. The aggregated signal across independent reviews supports live chat being available.

Completed At

1/8/2026, 12:54:45 PM

Claim	Suggested Value	Confidence
HubSpot live chat: has limited features compared to alternative chatbot providers. https://www.emailtooltester.com/en/crm/hubspot-review/	true	80.0%
HubSpot live chat: can be added to websites via a tracking code embedded on the site https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot live chat: does not require modifying site code https://www.emailtooltester.com/en/crm/hubspot-review/	true - no site code changes required	90.0%
HubSpot's live chat function: is clunky https://www.trustpilot.com/review/hubspot.com	true	65.0%
HubSpot CRM: allows visitors to start a real-time chat with a member of your team https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot live chat: lacks AI integration https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot CRM: provides chat support in the dashboard https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot's live chat function: is not fit for purpose https://www.trustpilot.com/review/hubspot.com	true (not fit for purpose)	60.0%
HubSpot Conversations universal inbox: allows direct responses to inquiries https://www.emailtooltester.com/en/crm/hubspot-review/	true	60.0%
HubSpot live chat: allows per-page chatbots for individual website pages to tailor messaging https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot Smart CRM's Inbox: integrates all synced communications channels, including email, phone calls, and web chats https://www.pcmag.com/reviews/hubspot-crm	true	85.0%
HubSpot chat function: is terrible https://www.trustpilot.com/review/hubspot.com	true	70.0%
HubSpot live chat: enables testing to determine what messaging works https://www.emailtooltester.com/en/crm/hubspot-review/	true	80.0%
HubSpot CRM: includes live chat https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot CRM's live chat software: enables businesses to communicate directly with customers and prospects through their website https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot live chat: provides an option to set up email capture to respond later to missed chats https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot Live Chat: can be customized to match your branding https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot Live Chat: applies brand colors configured within the platform https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot CRM's live chat software: enables businesses to communicate directly with customers and prospects through Facebook Messenger https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot CRM: includes Live Chat in all plans https://www.emailtooltester.com/en/crm/hubspot-review/	true (included in all plans)	90.0%
HubSpot CRM: Live Chat integrates with HubSpot's chatbots https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot live chat: integrates with Slack https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot live chat: integrates with Microsoft Teams https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot Smart CRM Lists: uses all available filters https://www.pcmag.com/reviews/hubspot-crm	true	90.0%
HubSpot CRM: provides chat support within its dashboard https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot: does not display customer service when attempting to adapt the product https://www.trustpilot.com/review/hubspot.com	false	60.0%
HubSpot live chat: offers an Out of Office feature https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot live chat: integrates with Microsoft Office 365 https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot live chat: allows setting office hours so website visitors know when you’re online to chat https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot live chat: integrates seamlessly with your HubSpot account https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot Concierge Bot: acts as a receptionist for your website https://www.emailtooltester.com/en/crm/hubspot-review/	true	70.0%
HubSpot Concierge Bot: directs new visitors to the right place https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot Sales Hub Starter: includes in-app chat support https://www.pcmag.com/reviews/hubspot-crm	true	90.0%
HubSpot: offers comprehensive support options across all areas https://www.emailvendorselection.com/hubspot-review/	true	60.0%
HubSpot Service Hub: has live chat automation https://www.emailvendorselection.com/hubspot-review/	true	90.0%
HubSpot Service Hub: allows chat widgets to be assigned to specific team members https://www.emailvendorselection.com/hubspot-review/	true	80.0%
HubSpot: defines how and when a chat window appears https://www.emailvendorselection.com/hubspot-review/	true	90.0%
HubSpot Service Hub: enables embedding live chat widgets on any web page https://www.emailvendorselection.com/hubspot-review/	true	90.0%
HubSpot CRM: offers live chat https://www.techradar.com/reviews/hubspot-crm-review	true	90.0%
HubSpot CRM: provides an Inbox view to access all chat history https://www.emailvendorselection.com/hubspot-review/	true	80.0%
HubSpot CRM tools: includes live chat https://www.emailvendorselection.com/hubspot-review/	true	90.0%
HubSpot CRM Enterprise: includes chat support https://www.techradar.com/reviews/hubspot-crm-review	true	90.0%
HubSpot CRM: an entry-level paid subscription does not include live assistance due to its support tiers https://www.techradar.com/reviews/hubspot-crm-review	false	90.0%
HubSpot: offers support options via a chat window https://www.emailvendorselection.com/hubspot-review/	true	85.0%
HubSpot: includes customer support tools https://www.emailvendorselection.com/hubspot-review/	true	80.0%
HubSpot: includes customer service tools https://www.emailvendorselection.com/hubspot-review/	true	80.0%
HubSpot CRM Professional subscription: offers chat support https://www.techradar.com/reviews/hubspot-crm-review	true	90.0%
HubSpot: logs all live chat messages https://www.emailvendorselection.com/hubspot-review/	true	90.0%
HubSpot Service Hub: connects live chat channels https://www.emailvendorselection.com/hubspot-review/	true	80.0%
HubSpot's Free Tools plan: includes a live chat widget https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot Service Hub: assigns chats to team members based on rules https://www.emailvendorselection.com/hubspot-review/	true	90.0%
HubSpot CRM: supports configuring targeted live chat messages to specific web pages https://www.techradar.com/reviews/hubspot-crm-review	true	90.0%
HubSpot: offers a full suite of service CRM tools https://www.emailvendorselection.com/hubspot-review/	true	60.0%
HubSpot Service Hub: lets you build live chat widgets for Facebook Messenger https://www.emailvendorselection.com/hubspot-review/	true	90.0%
HubSpot paid plans: include the ability to talk to the HubSpot team via the chat window https://www.emailvendorselection.com/hubspot-review/	true	90.0%
HubSpot CRM: provides helpful answers from customer support agents https://www.emailtooltester.com/en/crm/hubspot-review/	true	65.0%
HubSpot Starter Marketing Hub: includes live chat https://www.emailvendorselection.com/hubspot-review/	true	90.0%
HubSpot CRM: supports configuring targeted live chat messages to audience segments https://www.techradar.com/reviews/hubspot-crm-review	true	90.0%
HubSpot CRM: includes AI chatbots to schedule meetings 24/7 https://www.techradar.com/reviews/hubspot-crm-review	true	80.0%
HubSpot CRM: has a first response time often within an hour or two for email or chat support https://www.techradar.com/reviews/hubspot-crm-review	true	90.0%
HubSpot chat flow: defines what people see when a chat window appears https://www.emailvendorselection.com/hubspot-review/	true	70.0%
HubSpot CRM: offers live chat for real-time conversations with website visitors https://www.techradar.com/reviews/hubspot-crm-review	true	90.0%
HubSpot: the live chat feature is called chatflows https://www.emailvendorselection.com/hubspot-review/	true	90.0%
HubSpot Service Hub: enables live chat widget creation https://www.emailvendorselection.com/hubspot-review/	true	90.0%
HubSpot CRM: provides responsive live channels https://www.techradar.com/reviews/hubspot-crm-review	true	60.0%
HubSpot CRM: live support channels are limited to Professional and Enterprise tiers https://www.techradar.com/reviews/hubspot-crm-review	true; limited to Professional and Enterprise tiers	80.0%
HubSpot CRM: automatically saves all chat conversations in the CRM https://www.techradar.com/reviews/hubspot-crm-review	true	90.0%
HubSpot CRM Free: offers live chat https://www.techradar.com/reviews/hubspot-crm-review	true	95.0%
HubSpot Service Hub: allows assigning specific chat widgets to team members https://www.emailvendorselection.com/hubspot-review/	true	80.0%
HubSpot Marketing Hub Starter: provides access to live chat integrations https://www.techradar.com/reviews/hubspot-crm-review	true	90.0%
HubSpot CRM: live support is not available for all users https://www.techradar.com/reviews/hubspot-crm-review	false; not available for all users	65.0%