HubSpot: Knowledge Base / Help Center

Arbitration Result

Status

completed

Resolved Value

true

Positive Spin

✓ Robust built-in Knowledge Base and Help Center for self-service support.

Reasoning

All sources treat HubSpot as having a Knowledge Base / Help Center; there is a consistent 'true' signal across credible reviews (EmailToolTester, PCMag, Trustpilot, EmailVendorSelection, TechRadar). With no opposing evidence, the attribute is present.

Completed At

1/8/2026, 12:54:40 PM

Claim	Suggested Value	Confidence
HubSpot: provides existing customers with rich, useful information https://www.emailtooltester.com/en/crm/hubspot-review/	true	60.0%
HubSpot Smart CRM: provides a knowledge base as a support option for free users https://www.pcmag.com/reviews/hubspot-crm	true	90.0%
HubSpot CRM: has a very extensive knowledge base https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot Academy: helps users learn to maximize advanced features in HubSpot CRM https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot CRM: has a tutorial video added https://www.emailtooltester.com/en/crm/hubspot-review/	true	60.0%
HubSpot: offers a Help Center https://www.trustpilot.com/review/hubspot.com	true	90.0%
HubSpot CRM: provides a breadth of rich content on its knowledge base https://www.emailtooltester.com/en/crm/hubspot-review/	true	90.0%
HubSpot Smart CRM Lists: uses all available filters https://www.pcmag.com/reviews/hubspot-crm	true	90.0%
HubSpot: provides on-screen tutorials for beginners for all features https://www.emailvendorselection.com/hubspot-review/	true	80.0%
HubSpot: offers comprehensive support options across all areas https://www.emailvendorselection.com/hubspot-review/	true	60.0%
HubSpot: offers user guides for all Hubs https://www.emailvendorselection.com/hubspot-review/	true	95.0%
HubSpot CRM: offers an extensive library of self-service resources beyond live support https://www.techradar.com/reviews/hubspot-crm-review	true	80.0%
HubSpot Free CRM: acts as a search function for the knowledge base https://www.emailvendorselection.com/hubspot-review/	true	65.0%
HubSpot CRM: provides in-app guidance https://www.techradar.com/reviews/hubspot-crm-review	true	70.0%
HubSpot: includes customer support tools https://www.emailvendorselection.com/hubspot-review/	true	80.0%
HubSpot: includes customer service tools https://www.emailvendorselection.com/hubspot-review/	true	80.0%
HubSpot: provides on-screen tutorials when you first sign up https://www.emailvendorselection.com/hubspot-review/	true	90.0%
HubSpot Free CRM: uses a bot to direct users to relevant resources when questions are asked https://www.emailvendorselection.com/hubspot-review/	true	60.0%
HubSpot: offers a full suite of service CRM tools https://www.emailvendorselection.com/hubspot-review/	true	60.0%
HubSpot Knowledge Base: offers a searchable database of articles, tutorials, and FAQs https://www.techradar.com/reviews/hubspot-crm-review	true	92.0%
HubSpot CRM: provides comprehensive self-service resources to help users iron out hiccups during initial adoption https://www.techradar.com/reviews/hubspot-crm-review	true	80.0%
HubSpot CRM: provides all users with access to the HubSpot Knowledge Base https://www.techradar.com/reviews/hubspot-crm-review	true	100.0%
HubSpot Academy: offers a comprehensive library of courses https://www.techradar.com/reviews/hubspot-crm-review	true	90.0%
HubSpot Academy: offers tutorials https://www.techradar.com/reviews/hubspot-crm-review	true	65.0%
HubSpot CRM: helps users understand best practices https://www.techradar.com/reviews/hubspot-crm-review	true	60.0%
HubSpot Academy: provides courses on every aspect of the HubSpot CRM https://www.techradar.com/reviews/hubspot-crm-review	true	60.0%
HubSpot CRM: provides all users with access to the HubSpot Community Forum https://www.techradar.com/reviews/hubspot-crm-review	true	90.0%
HubSpot CRM: includes service tools https://www.emailvendorselection.com/hubspot-review/	true	60.0%
HubSpot Academy: provides lessons on every aspect of the HubSpot CRM https://www.techradar.com/reviews/hubspot-crm-review	true	60.0%
HubSpot CRM: offers a standalone hub for support https://www.emailvendorselection.com/hubspot-review/	true	80.0%