Pipedrive: Support Availability

Arbitration Result

Status
completed
Resolved Value
24_7
Positive Spin
Round-the-clock support to help you resolve issues anytime.
Reasoning
Across the cited sources, the majority describe Pipedrive support as available 24/7, including multiple lines from PCMag, EmailToolTester, and TechRadar. A minority of sources note time-limited or plan-restricted support (e.g., 9–5 or CET time windows) or unclear/not specified, but these do not reflect the overall standard offering. Therefore, the canonical value that best represents consensus is 24/7.
Completed At
1/8/2026, 9:28:46 AM
ClaimSuggested ValueConfidence
Pipedrive CRM Advanced plan: includes live chat support during business hours (9 a.m. to 5 p.m. in your time zone, Monday through Friday)9 a.m. to 5 p.m. Mon-Fri in your time zone90.0%
Pipedrive CRM: provides around-the-clock email support24/790.0%
Pipedrive CRM: provides 24/7 chat support24/780.0%
Pipedrive Power plan: provides 24/7 live chat support24/7100.0%
Pipedrive Power plan: offers phone support from 7 a.m. to 11 p.m. CST, Monday through FridayMon-Fri 7 a.m. to 11 p.m. CST90.0%
Pipedrive CRM: provides 24/7 support on all plans24/790.0%
Pipedrive CRM: provides limited customer support for lower-tier planslimited for lower-tier plans80.0%
Pipedrive's Professional plan: provides 24/5 live chat support24/590.0%
Pipedrive CRM: provides 24/7 support via chat and email on all plans24/780.0%
Pipedrive: offers excellent support during the trial periodnot specified65.0%
Pipedrive Power: has round-the-clock support, seven days a week24/795.0%
Pipedrive Enterprise: has round-the-clock support, seven days a week24/7 (Enterprise plan)80.0%
Pipedrive: provides 24/7 chatbot support for all users24/770.0%
Pipedrive Power: offers 24/7 phone support24/790.0%
Pipedrive: offers phone support only during limited hours: 7:00 am to 11:00 pm CET/CEST for English speakers7:00 am to 11:00 pm CET/CEST (for English speakers)80.0%
Pipedrive: offers phone support from 10:00 am to 11:00 pm CET/CEST for Portuguese speakers10:00 am to 11:00 pm CET/CEST80.0%
Pipedrive Professional plan: offers 24/5 support24/590.0%
Pipedrive: provides live chat during business hours (9:00 am to 5:00 pm in the user's timezone) to Advanced plan users9:00-17:00; only for Advanced plan users80.0%
Pipedrive: provides 24/7 email support for all users24/790.0%