Nutshell: Average Review Rating

Arbitration Result

Status
completed
Resolved Value
4.05
Positive Spin
Strong overall customer satisfaction with Nutshell (average rating ~4.05 stars).
Reasoning
I treated each domain as a single opinion by aggregating its numeric ratings with confidence-weighted averages. The pcmag domain yields ~4.173, trustpilot yields ~3.487, salesdorado yields ~4.375, and softwareadvice yields ~4.576. I then combined these domain opinions using weights equal to the sum of confidences per domain (2.75, 7.40, 5.60, 3.75), resulting in an overall weighted average of about 4.05 stars.
Completed At
1/8/2026, 12:54:40 PM
ClaimSuggested ValueConfidence
Nutshell: references reviews from Capterranot_provided60.0%
Nutshell CRM: has an Outstanding rating on PCMagOutstanding90.0%
Nutshell CRM: has a PCMag rating of 3.5 out of 5.3.590.0%
Nutshell CRM: has a rating of 4.54.590.0%
Nutshell CRM: has 69% 5-star reviews on Trustpilot69% 5-star reviews on Trustpilot70.0%
Nutshell CRM: has 5-star ratings in reviews5100.0%
Nutshell CRM: received a rating of 4.5 in PCMag's Nutshell CRM Review4.590.0%
Nutshell CRM: has 4-star ratings in reviews490.0%
Nutshell CRM: has a 4.5 rating on PCMag4.595.0%
Nutshell CRM: has 3-star ratings in reviews390.0%
nutshell Insure: has a rating of 3.63.690.0%
Nutshell CRM: has 2-star ratings in reviews290.0%
Nutshell: has a value-for-money rating of 4.6 out of 54.695.0%
Nutshell: has a marketing rating of 4.0 out of 54.090.0%
Nutshell CRM: has a rating of 4.54.5100.0%
Nutshell: has a CRM functionalities rating of 4.3 out of 54.390.0%
Nutshell CRM: has reviews on Trustpilotunknown60.0%
Nutshell: has a customer service rating of 4.8 out of 54.895.0%
Nutshell: has an overall rating of 4.5 out of 54.5100.0%
Nutshell: has reviews from G2unknown60.0%
Nutshell CRM: reviews are available on nutshell.comunknown30.0%
Nutshell's Gmail integration: has a rating of 4.7 from 18 reviews4.795.0%
Nutshell: has a rating of 4.44.495.0%
Nutshell's Microsoft Outlook integration: has a rating of 4.7 based on 23 reviews4.795.0%
Nutshell's Zapier integration: has a rating of 4.5 based on 10 reviews4.590.0%
Nutshell: includes a User Reviews section on the Software Advice page for Nutshellnot disclosed40.0%
Nutshell: offers software reviewsunknown60.0%
Nutshell CRM: reviews are available on nutshell.comnot disclosed60.0%
Nutshell CRM: has a 'Write a review' optionunknown40.0%
Nutshell CRM: has a 'Write a review' option on nutshell.comunknown60.0%
Nutshell CRM: has customer reviews on Trustpilotpresent80.0%
Nutshell CRM: has customer service reviews on nutshell.comnot disclosed70.0%
Trustpilot: hosts Nutshell CRM reviewsunknown40.0%
Nutshell CRM: has 1-star ratings in reviews190.0%
Nutshell CRM: has an excellent rating on Trustpilotexcellent on Trustpilot85.0%
Nutshell mobile app: has a rating of 4.0 out of 54.090.0%
G2: hosts reviews for Nutshellunknown70.0%
Nutshell: improved SkySpecs' customer satisfactionimproved85.0%