Bigin: Live Chat Support

Arbitration Result

Status

completed

Resolved Value

true

Positive Spin

✓ Real-time live chat support for instant customer assistance.

Reasoning

Two independent sources (PCMag and OnePageCRM) indicate live chat support is available for Bigin, while Research.com reports false. With equal confidence scores across sources, the majority opinion is considered more reliable for this attribute.

Completed At

1/8/2026, 12:03:27 PM

Claim	Suggested Value	Confidence
Bigin by Zoho CRM: provides 24/5 customer support via live chat https://www.pcmag.com/reviews/bigin-by-zoho-crm	true	90.0%
Bigin CRM: provides live chat support https://www.onepagecrm.com/crm-reviews/bigin/	true	90.0%
Bigin CRM Express plan: includes live chat https://www.onepagecrm.com/crm-reviews/bigin/	true (Express plan only)	90.0%
Bigin by Zoho CRM: lacks direct messaging functionality https://research.com/software/reviews/bigin-by-zoho-crm-review	false	90.0%
Bigin by Zoho CRM: lacks direct messaging functionality https://research.com/software/reviews/bigin-by-zoho-crm-review	false	90.0%