Nutshell: Support Availability

Arbitration Result

Status

completed

Resolved Value

24_7

Positive Spin

✓ Round-the-clock support, available 24/7.

Reasoning

Across sources, the highest-confidence data point is Nutshell's own claim of 24/7 support (confidence 0.90). PCMag notes business hours (Mon-Fri 9 a.m.–4 p.m. ET) and offline hours, but those have lower confidence (0.80 and 0.60) and are contradicted by the 24/7 claim. With higher confidence from an official source and recognizing that multiple values from the same URL count as one opinion, 24/7 support best represents the consensus.

Completed At

1/8/2026, 12:54:08 PM

Claim	Suggested Value	Confidence
Nutshell: offers support Monday through Friday from 9 a.m. to 4 p.m. Eastern https://www.pcmag.com/reviews/nutshell-crm	Monday through Friday 9 a.m. to 4 p.m. Eastern	80.0%
Nutshell: offers email support during offline hours https://www.pcmag.com/reviews/nutshell-crm	offline hours	60.0%
Nutshell AI Chatbot: provides support 24/7 https://www.nutshell.com/customers	24/7	90.0%