| Starting Price (per user / month) | 31 | completed | 12 | Competitive starting price around $23 per user/month. |
| Free Tier Available | 7 | completed | false | Transparent pricing—pay for exactly what you need with clearly defined paid plans. |
| Free Trial Length | 17 | completed | 14 | Generous 14-day free trial to explore all features risk-free |
| Deployment | 4 | completed | cloud | Cloud-based SaaS CRM you can access from anywhere |
| Target Audience | 42 | completed | all | Ideal for sales teams of any size. |
| Maximum Supported Users | 1 | completed | 10 | Supports teams starting from 10 users, helping growing businesses scale confidently. |
| Custom Fields Support | 30 | completed | true | Powerful, customizable fields to fit any sales workflow. |
| Custom Objects | 6 | completed | false | Simple, focused core CRM features without the complexity of custom objects. |
| Automation / Workflows | 54 | completed | true | Automation and workflow features built-in to streamline processes. |
| Workflow Automation Capability | 14 | completed | low | Simple, reliable workflow automation for standard processes with easy setup and clear triggers. |
| Sales Pipeline / Deal Management | 95 | completed | true | Built-in, intuitive sales pipeline and deal management for end-to-end deal visibility. |
| Lead Management | 36 | completed | true | Robust lead management features for efficient prospect tracking. |
| Lead Scoring | 10 | completed | false | Straightforward setup—no automated lead scoring to overcomplicate your process. |
| Contact Management | 38 | completed | true | Comprehensive built-in contact management to organize leads and customers efficiently. |
| Email Integration (Inbox Sync) | 28 | completed | true | Seamless email integration and inbox sync included. |
| Email Marketing Features | 15 | completed | true | Includes built-in email marketing features to streamline campaigns |
| Email Tracking / Opens / Clicks | 6 | completed | true | Track opens and link clicks to measure engagement and optimize outreach. |
| Built-in Telephony / VoIP | 2 | completed | true | Integrated VoIP for seamless, in-app calling directly within Pipedrive. |
| Built-in Dashboards | 31 | completed | true | Includes built-in dashboards for real-time reporting and insights. |
| Custom Reporting / Ad-hoc Reports | 20 | completed | true | Robust custom reporting and ad-hoc reporting capabilities across the platform |
| Public API Available | 14 | completed | true | Public API available for easy integration with your stack. |
| Number of Integrations / Marketplace Apps | 15 | completed | 400 | 400+ integrations available in the Pipedrive marketplace. |
| Has Integration Marketplace | 22 | completed | true | Extensive integration marketplace with a wide ecosystem of apps to extend Pipedrive’s functionality. |
| iOS App | 14 | completed | true | Official iOS app available for iPhone and iPad, enabling on-the-go CRM access. |
| Android App | 13 | completed | true | Android app available for on-the-go CRM access |
| UI Ease of Use | 86 | completed | very_easy | Very easy to use with an intuitive, drag-and-drop UI |
| Learning Curve | 49 | completed | low | Low learning curve — easy for new users to get up to speed quickly. |
| Paid Onboarding / Implementation Services | 24 | completed | true | Paid onboarding ensures quick, expert setup to get your team using Pipedrive fast. |
| Email Support | 3 | completed | true | Responsive email support to get you help fast. |
| Phone Support | 7 | completed | true | Direct phone support for quick, real-time assistance. |
| Live Chat Support | 19 | completed | true | Real-time live chat support for instant assistance |
| Knowledge Base / Help Center | 31 | completed | true | Extensive, user-friendly knowledge base and help center |
| Dedicated Account Manager | 6 | completed | true | Personalized support with a dedicated account manager. |
| Support Availability | 19 | completed | 24_7 | Round-the-clock support to help you resolve issues anytime. |
| Uptime SLA | — | — | — | — |
| Support Median Response Time | 8 | completed | 10080 | Comprehensive, patient support with thorough follow-up |
| Two-factor Authentication (2FA) | 1 | completed | true | Strengthen account security with built-in two-factor authentication. |
| SSO (Single Sign-On) | 2 | completed | true | Single Sign-On supported for easy, secure team logins. |
| Encryption at Rest | 2 | completed | true | Encryption at rest is enabled to protect your data. |
| Encryption in Transit | 1 | completed | true | Secure data in transit with TLS encryption to protect transfers. |
| Role-based Permissions | 3 | completed | true | Granular role-based permissions for secure, controlled access |
| Compliance / Certifications | 1 | completed | standard | Enhanced security to protect your data. |
| Company Age | 2 | completed | 16 | Pipedrive brings 16 years of CRM experience to your team. |
| Customer Count | 4 | completed | 100000 | Trusted by 100,000+ customers. |
| Average Review Rating | 30 | completed | 4.16 | Strong overall rating across credible sources. |
| Number of Reviews | 26 | completed | 3195 | Trusted by thousands—3,195 reviews on Trustpilot |
| Headquarters Region | 1 | completed | europe | Finland-based headquarters underscores a strong European footprint and easy EU access for customers. |
| Pricing Transparency | 5 | completed | medium | Pricing is generally clear, with identifiable add-ons and currency consistency to compare costs easily. |
| Languages Supported | 4 | completed | 21 | Supports 21+ languages for global collaboration. |
| Campaign Management | 8 | completed | true | Built-in campaign management to plan, run, and track campaigns from one place. |
| Landing Page Builder | 3 | completed | true | Includes a built-in Landing Page Builder for easy lead capture. |
| Quotes / Invoicing | 3 | completed | true | Built-in quotes and invoicing to streamline sales workflows. |
| On-premise Option Available | — | — | — | — |