| Starting Price (per user / month) | 18 | completed | 15 | Zero-cost starting plan — Bitrix24 offers a free option for teams. |
| Free Tier Available | 43 | completed | true | Free plan available to get started at no cost |
| Free Trial Length | 2 | completed | 15 | Try Bitrix24 with a clear 15-day free trial. |
| Deployment | 13 | completed | cloud | Cloud deployment with regional data-center options for scalable, flexible access. |
| Target Audience | 43 | completed | all | Designed for all business sizes—from solopreneurs to large enterprises. |
| Maximum Supported Users | 8 | completed | 7 | Great for small teams with room to scale as you grow. |
| Custom Fields Support | 28 | completed | true | Flexible custom fields to tailor Bitrix24 to your business. |
| Custom Objects | 1 | completed | true | Flexible data modeling with Custom Objects for tailored CRM workflows. |
| Automation / Workflows | 61 | completed | true | Robust built-in automation and customizable workflows to streamline processes. |
| Workflow Automation Capability | 13 | completed | high | Advanced, customizable workflow automation. |
| Sales Pipeline / Deal Management | 46 | completed | true | Built-in sales pipeline and deal management for streamlined sales workflows. |
| Lead Management | 37 | completed | true | Robust lead management to capture, track, and nurture prospects efficiently. |
| Lead Scoring | 4 | completed | true | Smart lead prioritization with built-in lead scoring. |
| Contact Management | 43 | completed | true | Robust built-in contact management to organize and track leads and customers |
| Email Integration (Inbox Sync) | 8 | completed | true | Seamless inbox synchronization with Bitrix24 across major email providers. |
| Email Marketing Features | 4 | completed | true | Built-in email marketing features to enhance campaigns. |
| Email Tracking / Opens / Clicks | 1 | completed | true | Track email engagement with opens and clicks to optimize your outreach. |
| Built-in Telephony / VoIP | 16 | completed | true | Built-in VoIP for streamlined, all-in-one communications |
| Built-in Dashboards | 21 | completed | true | Real-time, built-in dashboards for quick insights and reporting |
| Custom Reporting / Ad-hoc Reports | 6 | completed | true | Powerful built-in ad-hoc reporting for on-demand insights. |
| Public API Available | 8 | completed | true | Public API available for seamless integrations with Bitrix24. |
| Number of Integrations / Marketplace Apps | 23 | completed | 1 | Solid starter integrations in Bitrix24 Marketplace. |
| Has Integration Marketplace | 17 | completed | true | Extensive marketplace integrations to extend Bitrix24’s functionality |
| iOS App | 3 | completed | true | Official iOS app for seamless Bitrix24 access on iPhone and iPad. |
| Android App | 3 | completed | true | Android app available for on-the-go access |
| UI Ease of Use | 42 | completed | difficult | Powerful, feature-rich UI with a learning curve; great for teams needing depth once mastered. |
| Learning Curve | 32 | completed | steep | Powerful, feature-rich platform with thorough onboarding to unlock advanced capabilities. |
| Paid Onboarding / Implementation Services | 7 | completed | true | Professional onboarding services help you get Bitrix24 up and running quickly. |
| Email Support | 2 | completed | true | Email support available for quick, direct assistance |
| Phone Support | 5 | completed | false | Enjoy fast, convenient non-phone support options (live chat and email) for quick assistance. |
| Live Chat Support | 16 | completed | true | Real-time live chat support included for instant customer engagement. |
| Knowledge Base / Help Center | 29 | completed | true | Built-in, comprehensive knowledge base and help center for fast self-service. |
| Dedicated Account Manager | — | — | — | — |
| Support Availability | 4 | completed | business_hours | Flexible support hours that scale with your plan and needs. |
| Uptime SLA | — | — | — | — |
| Support Median Response Time | 9 | completed | 2148 | Reliable support with median response times around 1.5 days, varying by plan. |
| Two-factor Authentication (2FA) | 2 | completed | true | Strong 2FA options to keep your Bitrix24 data secure. |
| SSO (Single Sign-On) | — | — | — | — |
| Encryption at Rest | — | — | — | — |
| Encryption in Transit | 1 | completed | true | Strong encryption in transit to protect data as it moves. |
| Role-based Permissions | 7 | completed | true | Granular role-based permissions to tailor access for teams. |
| Compliance / Certifications | — | — | — | — |
| Company Age | — | — | — | — |
| Customer Count | 1 | completed | 15000001 | Trusted by over 15 million customers. |
| Average Review Rating | 41 | completed | 3.52 | Balanced, well-supported rating from multiple reputable sources. |
| Number of Reviews | 28 | completed | 193 | Widely reviewed across trusted sources, reflecting a strong, large user base. |
| Headquarters Region | 13 | completed | north_america | Global footprint with headquarters in the United States. |
| Pricing Transparency | 5 | completed | low | Custom, customer-specific pricing tailored to your business needs. |
| Languages Supported | 1 | completed | 1 | Single-language setup keeps onboarding simple. |
| Campaign Management | 3 | completed | true | Integrated campaign management tools for streamlined marketing. |
| Landing Page Builder | 10 | completed | true | Built-in Landing Page Builder to quickly create cohesive campaigns. |
| Quotes / Invoicing | 9 | completed | true | Built-in quotes and invoicing streamline your sales workflow. |
| On-premise Option Available | 2 | completed | true | Flexible deployment with an on-premise option for secure, private hosting. |