Smartsheet: Email Support

Arbitration Result

Status

completed

Resolved Value

false

Positive Spin

✓ Excellent multi-channel support via faster alternatives (no email required).

Reasoning

Both independent sources (The Digital Project Manager review and Trustpilot) indicate Smartsheet does not offer email support. With confidence scores of 0.70 and 0.80 and no conflicting evidence, the weight of evidence supports absence of email support.

Completed At

12/15/2025, 2:44:37 PM

Claim	Suggested Value	Confidence
Smartsheet: indicates that high scoring onboarding solutions require little or no support https://thedigitalprojectmanager.com/tools/smartsheet-review/	false	70.0%
Smartsheet: customer service is worthless https://www.trustpilot.com/review/www.smartsheet.com	false	80.0%