Dynamic View requires additional payments
account setup is horrendous
added members do not appear in the dashboard
allows readers to read customer service reviews
allows retrieval of deleted sheets within thirty days
allows users to read customer service reviews on Smartsheet's website
allows users to write a review on Smartsheet's website
cannot take accountability for service requests
changed settings without notifying customers
charged more per user
charges customers more money at its discretion
continues charging customers
customer service is worthless
customer service reviews can be read at www.smartsheet.com
customer service reviews can be read on Trustpilot
data offloading requires additional payments
does not charge users who only view content
drives better business outcomes
empowers organizations to dynamically plan, execute, and report on work at scale
enables innovative solutions
experiences massive saving lags
facilitates easy communication with stakeholders
facilitates easy communications with stakeholders
features customer service reviews of Smartsheet.
great for simple project management
has 100 reviews on Trustpilot
has 100 total reviews on the Reviews page
has United States as a country option in its country selector
has a Contact section on its website
has a TrustScore on Trustpilot
has a contact phone number of (844) 324-2360
has a page on www.smartsheet.com called 'Smartsheet Reviews'.
has a rating of 1.4 on Trustpilot
has a reviews page on www.smartsheet.com
has a wait of a week or more to reach salespeople
has an About us section on its website
has an Investor Relations section on its website
has an average rating of 1.4 on Smartsheet Reviews
has an official website at www.smartsheet.com
has customer reviews on Trustpilot
has customer reviews on its official website
has customer reviews on the Smartsheet Reviews page
has customer service reviews on Read Customer Service Reviews of www.smartsheet.com
has customer service reviews on Trustpilot
has its official website at www.smartsheet.com
has no refund policy
has renewal management that is a pain to deal with
has reviews
has the official website at www.smartsheet.com
hasn't replied to negative reviews on Trustpilot
holds customers' money
hosts its official website at www.smartsheet.com
includes a 'How Trustpilot works' section on its website
includes a Blog section on its website
includes a Jobs section on its website
includes a Press section on its website
includes a TrustpilotExperience section on its Reviews page
increased the number of users
invitations are not received by invited team members
inviting partners to join is horrendous
is a business and IT consulting agency
is a business-to-business service
is a leading cloud-based platform for work management
is a page path used to write a review
is listed on Trustpilot
is mentioned in Smartsheet Reviews
is overpriced for what it does
is the enterprise platform for dynamic work
is the worst company we have ever worked with
is worthless
locked customers into the previous year's contract
makes canceling difficult
needs improvement in how it handles task durations
needs improvement in how it handles task start dates
needs improvement in how it manages predecessors
needs serious improvement in task management
notifies customers after charging them
offered a one-time courtesy refund for extra seats
offers a Help Center
offers a great interface for simple project management
offers a login option for users
offers a sign-up option for new users
offers a user interface that is liked
pressures customers to pay for four seats even when only one is needed
pricing changes lead clients to ration access
pricing changes lead clients to restrict sharing to avoid costs
pricing is tied to changing permissions levels
promised security for the Business plan
provides a 'Trust in reviews' section
provides a Community section
provides a Reviews page with the option to write a review
provides a country selector on its Reviews page
provides a page for submitting reviews
provides little to no notice before price increases
provides reviews on its official website at www.smartsheet.com
requires additional payments for apps
requires additional payments for features
resource management features require additional payments
results in more efficient processes
reviews are hosted on Trustpilot
salespeople are hard to reach
should not be used
the pricing model damages how teams use Smartsheet
unsubscribe processing may take up to 10 days to take effect
updates may not be saved reliably
uploading requires additional payments
used for project management tasks
uses Trustpilot as its review platform
uses Trustpilot to host customer reviews
Danmark is available as a country option on the Smartsheet Reviews country selector
allows users to write a review for Smartsheet
has a country option labeled 'BelgiqueBelggië' in its country selector
includes Australia as an option in its country selector
includes Brasil as a country option in its country selector
includes España as a country option in its country selector
includes France as a country option in the country selector
includes Italia as a country option in its country selector
includes Nederland as a country option in its country selector
includes Polska as a country option in its country selector
includes Schweiz as a country option in its country selector
includes Sverige as a country option in its country selector
is a page
is hosted on the domain www.smartsheet.com
lists Canada as a country option in the country selector
lists Deutschland as a country option in the country selector
lists Portugal as a country option in the country selector
lists United Kingdom as a country option in its country selector
lists 日本 as a country option in the country selector
offers New Zealand as a country option in its country selector
offers Norge as a country option in its country selector
offers Suomi as a country option in its country selector
offers Österreich as a country option in its country selector
provides customer service reviews for Smartsheet
serves as the context for customer service reviews of Smartsheet
shows all customer reviews for Smartsheet
allows anyone to write a review
allows authors to delete their reviews
allows authors to edit their reviews
allows companies to ask for reviews via automatic invitations
champions verified reviews
discourages bias in the TrustScore
displays reviews as long as a Trustpilot account is active
explains the review process
fights fake reviews
hosts reviews about Smartsheet's customer service
offers verification to help ensure reviews are written by real people
states that companies aren't allowed to offer incentives
states that companies aren't allowed to pay to hide reviews
uses clever technology to safeguard its platform
uses dedicated people to safeguard its platform
verifies reviewers
adapts to the changing needs of dynamic work across many departments and use cases
is secure and scalable.
is used by over 75% of Fortune 500 companies to connect the entire enterprise.
is used by over 90% of Fortune 100 companies to connect the entire enterprise.
offers a flexible solution
has 270 reviews
has a rating of 1.5
is included in Smartsheet's 'People also looked at' list
has 431 reviews
has a rating of 3.6
is included in Smartsheet's 'People also looked at' list
has 3,000 reviews
has a rating of 2.9
is included in Smartsheet's 'People also looked at' list
has 352 reviews
has a rating of 2.5
is included in Smartsheet's 'People also looked at' list
has 3,000 reviews
has a rating of 4.5
is included in Smartsheet's 'People also looked at' list
has 201 reviews
has a rating of 3.1
is included in Smartsheet's 'People also looked at' list
has 215 reviews
has a rating of 4.1
is included in Smartsheet's 'People also looked at' list
has 6,000 reviews
has a rating of 4.1
is included in Smartsheet's 'People also looked at' list
is advertised as $19 per member per month for 3+ members.
includes Ireland as a country option
includes the phrase 'We encourage constructive feedback'
experiences long delays
costs nearly GBP 6,000
charged $125 after a 'free photoshoot' email from Uber
is listed in the content
holds the copyright to this content in 2025
can be biased if incentives are offered for Smartsheet reviews
reflect genuine experiences
directed me to Smartshoot's website via a 'free photoshoot' email
Smartsheet is a Business to Business Service.
Smartsheet is a Business and IT Consulting Agency.
Smartsheet is a Business to Business Service.
Smartsheet has a rating of 1.4 on Trustpilot.
Smartsheet is listed on Trustpilot.
Trustpilot states that companies aren't allowed to offer incentives or pay to hide reviews.
Smartsheet's official website is www.smartsheet.com.
Smartsheet has customer service reviews on Trustpilot.
Trustpilot verifies reviewers.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Smartsheet interface is great for simple project management and easy communications with stakeholders.
Smartsheet can decide to charge you more money whenever they feel like it, with zero to minimal heads up, and you will find out about it after they charge you.
Smartsheet's user interface is liked.
Smartsheet needs serious improvement on task management, including how it manages predecessors, durations and start dates.
Smartsheet is the worst company we have ever worked with.
Smartsheet is used for project management tasks.
Smartsheet is the enterprise platform for dynamic work.
Smartsheet is a leading cloud-based platform for work management.
Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes.
Today over 90% of Fortune 100 companies and over 75% of Fortune 500 companies rely on the secure, scalable Smartsheet platform to connect the entire enterprise.
The single Smartsheet platform gives people a solution flexible enough to adapt to the changing needs of dynamic work across a broad array of departments and use cases.
Smartsheet's official website is www.smartsheet.com.
Smartsheet Reviews is a page where customers can read customer service reviews of Smartsheet.
Smartsheet provides a Write a review page for submitting reviews.
Smartsheet has a Community section.
Smartsheet includes a Trust in reviews section.
Smartsheet has a Help Center.
Smartsheet offers a Log in option for users.
Smartsheet offers a Sign up option for new users.
Smartsheet has 100 total reviews on the Smartsheet Reviews page.
Smartsheet Reviews shows all customer reviews for Smartsheet.
Smartsheet Reviews are hosted on Trustpilot.
Smartsheet customer service reviews can be read on Trustpilot.
Trustpilot's review process is explained.
Smartsheet Reviews exist for Smartsheet.
Smartsheet's customer service reviews can be read at www.smartsheet.com.
Trustpilot fights fake reviews.
Trustpilot uses dedicated people and clever technology to safeguard its platform.
Smartsheet has customer reviews on Trustpilot.
Trustpilot allows anyone to write a Trustpilot review.
Trustpilot allows authors to edit or delete their Trustpilot reviews.
Trustpilot displays Trustpilot reviews as long as a Trustpilot account is active.
Smartsheet Reviews are available on Smartsheet's official website at www.smartsheet.com.
Smartsheet Reviews on Smartsheet's website allow users to read customer service reviews.
Smartsheet Reviews on Smartsheet's website allow users to write a review.
Smartsheet's website includes an About us section.
Smartsheet's website includes a Jobs section.
Smartsheet's website includes a Contact section.
Smartsheet's website includes a Blog section.
Smartsheet's website includes a How Trustpilot works section.
Smartsheet's website includes a Press section.
Smartsheet's website includes an Investor Relations section.
Smartsheet has a Smartsheet Reviews page on www.smartsheet.com.
Smartsheet Reviews page on www.smartsheet.com allows readers to read customer service reviews.
The Smartsheet Reviews page includes a TrustpilotExperience section.
The Smartsheet Reviews page includes the phrase 'We encourage constructive feedback'.
The Smartsheet Reviews page provides an option to write a review.
Trustpilot champions verified reviews.
Trustpilot allows companies to ask for reviews via automatic invitations.
Trustpilot's Verified reviews are about genuine experiences.
Smartsheet has customer service reviews on Read Customer Service Reviews of www.smartsheet.com.
Smartsheet has customer reviews on its official website.
Smartsheet's 'People also looked at' list includes monday.com, ClickUp, Wrike, Asana, Zoho, Trello, Notion, and Pipedrive.
monday.com has a rating of 2.9.
monday.com has 3,000 reviews.
ClickUp has a rating of 3.6.
ClickUp has 431 reviews.
Wrike has a rating of 4.1.
Wrike has 215 reviews.
Asana has a rating of 1.5.
Asana has 270 reviews.
Zoho has a rating of 4.1.
Zoho has 6,000 reviews.
Trello has a rating of 3.1.
Trello has 201 reviews.
Notion has a rating of 2.5.
Notion has 352 reviews.
Pipedrive has a rating of 4.5.
Pipedrive has 3,000 reviews.
Smartsheet is mentioned in Smartsheet Reviews.
Smartsheet Reviews is the context for customer service reviews of Smartsheet.
Trustpilot Business is listed in the content.
Smartsheet uses Trustpilot to host customer reviews.
Smartsheet has 100 reviews on Trustpilot.
Smartsheet's official website is www.smartsheet.com.
Smartsheet has customer service reviews on Trustpilot.
Smartsheet has a TrustScore on Trustpilot.
Smartsheet hasn’t replied to negative reviews on Trustpilot.
Smartsheet's contact phone number is (844) 324-2360.
Smartsheet's official website is www.smartsheet.com.
Smartsheet Reviews is a page that features Read Customer Service Reviews of Smartsheet on www.smartsheet.com.
Smartsheet has an average rating of 1.4 on Smartsheet Reviews.
Smartsheet Reviews is a page that provides customer service reviews for Smartsheet.
Smartsheet Reviews allows users to write a review for Smartsheet.
Smartsheet Reviews is hosted on the domain www.smartsheet.com.
Smartsheet Reviews page provides a country selector.
Danmark is a country option on the Smartsheet Reviews country selector.
Österreich is a country option on the Smartsheet Reviews country selector.
Schweiz is a country option on the Smartsheet Reviews country selector.
Deutschland is a country option on the Smartsheet Reviews country selector.
Australia is a country option on the Smartsheet Reviews country selector.
Canada is a country option on the Smartsheet Reviews country selector.
United Kingdom is a country option on the Smartsheet Reviews country selector.
Ireland is a country option on the Smartsheet Reviews country selector.
New Zealand is a country option on the Smartsheet Reviews country selector.
United States is a country option on the Smartsheet Reviews country selector.
España is a country option on the Smartsheet Reviews country selector.
Suomi is a country option on the Smartsheet Reviews country selector.
BelgiqueBelggië is a country option on the Smartsheet Reviews country selector.
France is a country option on the Smartsheet Reviews country selector.
Italia is a country option on the Smartsheet Reviews country selector.
日本 is a country option on the Smartsheet Reviews country selector.
Norge is a country option on the Smartsheet Reviews country selector.
Nederland is a country option on the Smartsheet Reviews country selector.
Polska is a country option on the Smartsheet Reviews country selector.
Brasil is a country option on the Smartsheet Reviews country selector.
Portugal is a country option on the Smartsheet Reviews country selector.
Sverige is a country option on the Smartsheet Reviews country selector.
Smartsheet has customer reviews on the Smartsheet Reviews page.
Smartsheet reviews are associated with Trustpilot as the review platform.
Trustpilot's TrustScore can be biased if incentives are offered for Smartsheet reviews.
Trustpilot guidelines discourage bias in the TrustScore.
SmartsheetReviews100 is a Smartsheet page path used to write a review.
Smartsheet's official website is www.smartsheet.com.
Trustpilot hosts Smartsheet customer service reviews.
Smartsheet Reviews on Trustpilot are customer service reviews of Smartsheet.
Trustpilot, Inc. holds the copyright to this content in 2025.
Smartsheet's interface is great for simple project management and easy communications with stakeholders.
Smartsheet's account setup and inviting partners to join are horrendous.
Smartsheet experiences massive saving lags, making it never certain if or when updates are saved.
Smartsheet invitations for invited team members are not received.
Smartsheet added members do not show in the dashboard.
Smartsheet is worthless.
Smartsheet customer service is worthless.
Smartsheet customer service cannot take accountability for service requests.
Smartsheet salespeople are hard to reach, with a week or more wait.
Smartsheet is the worst company we have ever worked with.
Smartsheet pricing tied to changing permissions levels damages how teams use Smartsheet.
Smartsheet's unsubscribe process may take up to 10 days to take effect.
Smartsheet Business plan is advertised as $19 per member per month for 3+ members.
Smartsheet pushes customers to pay for four seats even when only one is needed.
Smartsheet offered a 'one-time courtesy refund' for extra seats.
Smartsheet holds customers' money with no refund policy.
Smartsheet representatives assured that users who only needed to view content would not be charged.
Smartsheet's Dynamic View costs nearly GBP 6,000.
Smartsheet data offloading, uploading, Dynamic View, and resource management features require additional payments.
Smartsheet features and apps require additional payments.
Smartsheet states you can retrieve deleted sheets for thirty days.
Smartsheet promised security for the Business plan.
Smartsheet pricing changes lead clients to ration access and restrict sharing to avoid costs.
Smartsheet's renewal management is a pain to deal with.
Smartsheet locked customers into the previous year's contract.
Smartsheet secretly increased the number of users and charged more per user.
Smartsheet makes canceling difficult and continues charging customers.
Smartsheet changed settings without notifying customers.
Smartsheet is overpriced for what it does.
Smartsheet should not be used.
Smartshoot charged me $125 after a 'free photoshoot' email from Uber.
Uber sent me to Smartshoot's website via a 'free photoshoot' email.
Smartsheet support has long delays.
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A leading cloud-based platform for work management, Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes. Today over 90% of Fortune 100 companies and over 75% of Fortune 500 companies rely on the secure, scalable Smartsheet platform to connect the entire enterprise. The single Smartsheet platform gives people a solution flexible enough to adapt to the changing needs of dynamic work across a broad array of departments and use cases.","telephone":"(844) 324-2360","image":{"@id":"https://www.trustpilot.com/#/schema/ImageObject/www.smartsheet.com"},"aggregateRating":{"@type":"AggregateRating","bestRating":"5","worstRating":"1","ratingValue":"1.4","reviewCount":"100"},"review":[{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/69134f8a4755e5bfaf89b3ba"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68eeb894ee9cc8c0f7667897"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68e3f67fcf35671d50655979"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68dd69c34b504c84707cbfd2"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68d3a315eacd4733894a91ea"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68b00769c5beac679473cf66"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68a92246ca2ec97af517f444"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/686c29e830e33b091edacccc"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68673ef62726cf7fc6b1df96"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/6855b30140b38304c479b1ef"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68546401a615aa90c8f8204f"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/6842ce5519466793b0c28efb"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/683cdb5e55c1502ecc547835"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/683871cbdf2e4a1a2c257889"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/680bebec7a78c7d2821ca606"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/67f9fd27734f22fa81d3816b"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/67edd6de4a5f896c868659a8"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/67ddcceab615459ce01a5b84"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/67c959064b07b214f921dcdb"},{"@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/67c59e5bbda0ad5f28d5799b"}]},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/69134f8a4755e5bfaf89b3ba","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Customer","url":"https://www.trustpilot.com/users/590b1f240000ff000a945f67/"},"datePublished":"2025-11-11T17:00:26.000Z","headline":"I'd agree with other reviewers","reviewBody":"I'd agree with other reviewers. Interface is great for simple pm and easy comms with stakeholders but basics such as account set up, inviting partners to join / administrate and the simple day to day thinks are horrendous - massive saving lags means never being certain if / when updates are saved. Invited team members don't receive invites. Added members dont show in dashboard... and on and on and on. AVOID","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68eeb894ee9cc8c0f7667897","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Sarah Bosma Altena","url":"https://www.trustpilot.com/users/68eeb88df529f9a0bbf7a8af/"},"datePublished":"2025-10-14T22:54:44.000Z","headline":"Smartsheet is worthless, prone to errors that not even their own techs can fix.","reviewBody":"Smartsheet is, without a doubt, THE worst company we have ever worked with. The only reason I didn't give this a zero is that the review made me choose one or more stars. The customer service is worthless. They insist they have solved a problem and close the case without ever truly listening to the problem and solving it effectively. You can't ever get a hold of an actual person who will take accountability of the service request. We cannot even reach our salesperson without a week+ wait. Save your time, money, and sanity by avoiding this company at all costs!!!","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68e3f67fcf35671d50655979","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Alan Fisher","url":"https://www.trustpilot.com/users/5ff84ccca41b62001aeb05b9/"},"datePublished":"2025-10-06T19:03:59.000Z","headline":"Task management","reviewBody":"I've been using Smartsheet a long time for project management tasks. I like the UI but the product needs serious improvement on task management on how it manages predecessors, durations and start and finish times. I've provided feedback in the past but never seen any improvement.The big obstacle now is that it lets you use enter hour durations but then rounds it up to a whole day! So on a Tech project that's fine until you get to the cutover when you need to work in hours","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"2"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68dd69c34b504c84707cbfd2","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Sarah Hartung","url":"https://www.trustpilot.com/users/68dd69be8a838c1063810a86/"},"datePublished":"2025-10-01T19:49:55.000Z","headline":"Horrible customer service.","reviewBody":"Horrible customer service.","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68d3a315eacd4733894a91ea","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Itay Kurgan","url":"https://www.trustpilot.com/users/6005653a8f377f001939736f/"},"datePublished":"2025-09-24T09:51:49.000Z","headline":"Worst CS in the industry.","reviewBody":"Worst CS in the industry.Smartsheet can decide if they want more money from you whenever they feel like it, giving zero to minimal heads up, and you will find out about it after they charged you, holding your money with no refund policy, basically holding you (your money) hostage, with nobody to talk too, ignoring you completely. Borderline criminal. Stay away, it's not like the product if best in class or anything.","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68b00769c5beac679473cf66","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"John","url":"https://www.trustpilot.com/users/612baa710dfad80012d02444/"},"datePublished":"2025-08-28T09:38:17.000Z","headline":"Pricing and Permissions","reviewBody":"Pricing and Permissions. Smartsheet is a great product, but the new pricing tied to changing permissions levels is damaging how teams use it. I use Smartsheet myself, introduce it to businesses, and train teams to get value from it. Now I see clients rationing access, cutting back edit rights, and becoming more limited in how they share—all to avoid costs ... and unexpected costs. Not good for a collaborative tool!","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68a92246ca2ec97af517f444","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Customer","url":"https://www.trustpilot.com/users/68a9222f64d5cf468fa18edb/"},"datePublished":"2025-08-23T04:07:02.000Z","headline":"If you click \"Unsubscribe\" it gives you…","reviewBody":"If you click \"Unsubscribe\" it gives you a message stating that it may take 10 days to take effect ..... 3 months later, and still near-daily spam to people who don't want the emails. If you want to annoy (and ultimately lose) customers, then sign up for this company! The 1.4 star rating makes sense now.","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/686c29e830e33b091edacccc","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Paul S","url":"https://www.trustpilot.com/users/671fc3c9916809cbbbacedac/"},"datePublished":"2025-07-07T22:11:21.000Z","headline":"This company scammed me","reviewBody":"This company scammed me. Beware. I got a \"free photoshoot\" email from Uber, clicked on the link, which brought me to Smartshoot's website. I typed in my CC details (I assumed in case I wanted extra editing on the photos or something) and then they ended up charging me $125 after the shoot for no reason.Hours on the phone with the company, and they won't do anything about it. They offer no explanation. So bizarre. Hopefully you've done your research if you're looking on here. Do not use them. Happy to answer more questions about this. You can find me by searching my name.","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68673ef62726cf7fc6b1df96","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Cuong Duy Kevin","url":"https://www.trustpilot.com/users/5fbb2908d030360019b7801f/"},"datePublished":"2025-07-04T04:39:50.000Z","headline":"Would rate it 0/5 if I could","reviewBody":"Would rate it 0/5 if I could. 0 support. Our account executive changed 3 times in the span of 6 months without us being told, we had to discover it everytime by emailing our old account executive, getting no answer, reaching out to other contacts in SmartSheet and then we would learn about the change. We were promised some rebates when they changed the billing model, never got them. Renewal management is a pain in the ass to deal with. They just seem very dishonest. As soon as you sign with them do not expect any type of support except for being sold more product.","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/6855b30140b38304c479b1ef","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Layne Singh","url":"https://www.trustpilot.com/users/6855b2f8f0e9f3bcc07a77b3/"},"datePublished":"2025-06-20T21:14:09.000Z","headline":"worst company on the planet","reviewBody":"worst company on the planet - no actual sheet that works properly and no support whatsoever. article that talk about sheets and have no actual use.","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/68546401a615aa90c8f8204f","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Sel Rowlands","url":"https://www.trustpilot.com/users/685463f62f247843cc24637f/"},"datePublished":"2025-06-19T21:24:49.000Z","headline":"worst support in the universe !","reviewBody":"A great tool, totally let down by zero support !long term 10 year+ customer, nearly 2 x weeks with no resolution.don't recommend at all if you ever need support, look elsewhere !","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/6842ce5519466793b0c28efb","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Søren Printz","url":"https://www.trustpilot.com/users/6842cddcf0e9f3de1e65e1f6/"},"datePublished":"2025-06-06T13:17:41.000Z","headline":"Say they close your account but charge you again","reviewBody":"I have written to shut down my account twice, and they say it is solved, but then I am charged again. This is a scam company.-","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/683cdb5e55c1502ecc547835","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Marcus Wong Hungrypuffin","url":"https://www.trustpilot.com/users/683cdb542824b519f9feb11f/"},"datePublished":"2025-06-02T00:59:42.000Z","headline":"Started well, but locks you in and gives you a worse product","reviewBody":"Initially enjoyed Smartsheet for its automation features and ability to collaborate easier with external contractors and new vendors. Over time, they made these features more expensive and barely improved their software.This year, when asked to reduce the number of users on contract due to redundancies in my team, they locked us into the previous year's contract, citing a \"Negative Option\" rule already outlawed by the FCC in the USA. This is unethical and not only that, they tried to INCREASE the number of users secretly whilst also charging more per user. This cost us 5K but I have learned and we will never be going back.","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/683871cbdf2e4a1a2c257889","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"gundu reddy","url":"https://www.trustpilot.com/users/61911ef06bff2a0013391587/"},"datePublished":"2025-05-29T16:40:11.000Z","headline":"This is the most unethical company I…","reviewBody":"This is the worst experince with any company I have ever encountered .- sold a package costing over 75000 dollarsWas assured of sheer security for the business plan- says on the website that deleted sheets can be restored in less than 30 days- in the past when a sheet was accidentally deleted it was retrieved - we had a hack and data and templates worth hundreds of thousands of not millions in terms of hours to replace and work lost was deleted .- out account manager told us to retrieve the sheets we need to be in the ' enterprise plan ' - the front desk did confirm that the sheets were retrievable ans connected us to tech support who retrieved one of the sheets for us - however it would take us a long time to retrieve all the sheets - we were told that the sheets were not retrievable which is obviously not true - account manager is not calling us back - despite paying 20000 per year and the severity of the hack , this has been the service- the website says you can retrieve them for thirty days - tech support says the same thing - the database where they are stored is listed online - we still haven't heard back from our account manager - we would like some herp - the devastation that your company has caused after we have put our trust in you is unimaginable - our reasons for using smartsheets was for the ability to retrieve data if there is a hack - am seeing if the data can be retrieved through legal means at this point but I am assuming smart sheets just plans to wait for the 30 day period to pass -The account manager appears to be avoiding us instead of answering questions and helping us find solutions . For example we can retrieve the important sheets manually through tech support . ","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/680bebec7a78c7d2821ca606","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Linda","url":"https://www.trustpilot.com/users/680bebe24db5a0c382dd5ffb/"},"datePublished":"2025-04-25T22:09:16.000Z","headline":"Disappointed by Poor Service and Pricing Practices","reviewBody":"I’m genuinely disappointed by my experience with Smartsheet. The main issue? Their pricing structure and upselling tactics feel more like a cash grab than customer care. Their website clearly advertises the Business plan as $19 per member/month for 3+ members, yet somehow we’re being pushed to pay for four seats — even though we only need one (maybe two at most).When I questioned this, I was told they were “including additional Members to keep your overall cost in line with what you previously paid.” That logic doesn’t hold up. Why shouldn’t a small business like mine benefit from lower rates when our needs are smaller? To make matters worse, the solution offered was a “one-time courtesy refund” for these extra seats (that I have to request after our renewal date) — as if we should be grateful for having to chase down a refund for something we didn’t ask for.This experience has been frustrating, disappointing, and frankly, not acceptable. All we’re asking is to be charged the published rate for three users — nothing more, nothing less.Smartsheet, do better.","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/67f9fd27734f22fa81d3816b","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Andrew Day","url":"https://www.trustpilot.com/users/67f9fd13fa400632ba936e7e/"},"datePublished":"2025-04-12T07:41:59.000Z","headline":"Impossible to cancel they just keep…","reviewBody":"Impossible to cancel they just keep taking your money ","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/67edd6de4a5f896c868659a8","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Gordon","url":"https://www.trustpilot.com/users/67edd6a9b0327a641b350602/"},"datePublished":"2025-04-03T02:31:26.000Z","headline":"DO NOT USE this Companies Products","reviewBody":"DO NOT USE this Companies Products! I work in a small company. We had a sales person call us and convince us to give their product a try for a year. We used the product and it worked. We did feel it was over priced for what it did though. The software was set to renew and at 9:00 pm the last night of renewal we received an email from a different sales rep stating that our price was to increase 65% for the year. Within 3 minutes we responded back and said this will not work for us. Way too expensive. Over the next month we sent multiple emails to the new rep stating that the price was too expensive for us. Finally after the month we had a phone call with them. Again, said it would not work and we wanted to cancel. Because of HIS delay in responding back we were past the 30 day cancellation window. To make a long story short over the next six months we filled out multiple forms with accounting, customer service and spent hours on the phone explaining and sending email trails showing the process we had gone through to cancel. Each phone call we were told it \"shouldn't\" be a problem. I thought is was finally complete when we received a statement from the accounting department with a \"0\" balance. Whew. Almost immediately we found out they had turned us over to a brutal collection agency. After discussing with our legal counsel we paid for a full year of service which we did not use and had no plans to use it. He said we would spend more fighting in court. They are a fraudulent and dishonest company. I feel they work in conjunction with the legal team to take advantage of customer. RUN AWAY QUICK and spread the word to avoid this company. ","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/67ddcceab615459ce01a5b84","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Amy","url":"https://www.trustpilot.com/users/5fa1c80cc3bf72001ab724f4/"},"datePublished":"2025-03-21T22:32:42.000Z","headline":"Don’t use them","reviewBody":"Don’t use them. I’ve been a loyal customer for many years and previously chose the platform over others that are in fact much better. Writing this review specifically because they changed the settings without properly notifying their customers and even though I’m a month to month subscriber they are trying to charge me an absorbent and accumulative amount after 1 year for people to simply view the sheets shared without my knowledge or approval whatsoever. The support is pathetic, waited a week for any response to basically be given a AI generated response. SCAM! Cancelling my account and moving to the better alternative! ","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/67c959064b07b214f921dcdb","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Daniel Noakes","url":"https://www.trustpilot.com/users/641cb83ba91b800013ac5da2/"},"datePublished":"2025-03-06T10:12:54.000Z","headline":"Lost a lot of money when not even using…","reviewBody":"Lost a lot of money when not even using their service due to a wierd login quirk. They put me down as an EU user, but they didn't tell me i then have to manually change my region when logging in to see my subscription. So when i went to cancel, it said i already was on the free plan (because i logged in as the default region). But they kept charging me because apparently if i log in as EU, it shows my subcription, and if i log in normally (i.e. put in my email and password like any other 'normal' site) it shows that i'm on a free subscription (which i'm not, so that's VERY deceitful!)","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"},{"@type":"Review","@id":"https://www.trustpilot.com/#/schema/Review/www.smartsheet.com/67c59e5bbda0ad5f28d5799b","itemReviewed":{"@id":"https://www.trustpilot.com/#/schema/Organization/www.smartsheet.com"},"author":{"@type":"Person","name":"Kat E","url":"https://www.trustpilot.com/users/6731cbcec9076a1972d37891/"},"datePublished":"2025-03-03T14:19:39.000Z","headline":"Poor customer service and lack of clarity on new license charges and conditions ","reviewBody":"Smartsheet was one of the few software options available at my company, and at first, it seemed like an ideal choice due to its many great features. When speaking with Smartsheet representatives, I was assured that users who only needed to view content in the workspaces I created would not be charged. However, just two months later, I was informed that all users would now require paid access for both “view” and “edit” permissions starting this year.I’ve requested an estimated price four times and am still waiting for a response. Additionally, it was never made clear that many essential features and add-ons come at an extra cost—even with a business license. Features like data offloading, uploading, Dynamic View, resource management, and various apps all require additional payments, and the costs are steep. For instance, Dynamic View alone costs nearly GBP6,000, making it unaffordable for small businesses.While Smartsheet itself is a powerful tool, its pricing structure lacks transparency, and customer support has been disappointing. The lack of upfront clarity around costs feels misleading, and I’m particularly frustrated by the poor communication regarding pricing. I’m still waiting for more details, but given the unexpected costs and lackluster support, we will likely need to explore alternative software with more competitive pricing and better customer service.","reviewRating":{"@type":"Rating","bestRating":"5","worstRating":"1","ratingValue":"1"},"publisher":{"@id":"https://www.trustpilot.com/#/schema/Organization/1"},"inLanguage":"en"}]}</script><script type="application/ld+json" data-business-unit-json-ld-dataset="true">{"@context":["https://schema.org",{"csvw":"http://www.w3.org/ns/csvw#"}],"@graph":{"@type":"Dataset","@id":"https://www.trustpilot.com/#/schema/DataSet/www.smartsheet.com/1","name":"Smartsheet","description":"Bar chart review and ratings distribution for Smartsheet, provided by 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data-service-review-card-paper="true" class="styles_reviewCard__meSdm"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Customer"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_green__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">CU</span></div><a data-cpl="true" href="/users/590b1f240000ff000a945f67" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Customer</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="3"><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51"><time data-cpl="true" dateTime="2025-11-11T17:00:26.000Z" class="" data-service-review-date-time-ago="true">Nov 11, 2025</time></div></div></a></div></aside><div class="styles_starRating__BhKtt"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="84px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewText__q8Zhv" role="button" tabindex="0"><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-relevant-review-text-typography="true">I'd agree with other reviewers. Interface is great for simple pm and easy comms with stakeholders but basics such as account set up, inviting partners to join / administrate and the simple day to day... <span class="CDS_Typography_appearance-action__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_default__dd9b51 styles_seeMore__J_tOL">See more</span></p></div><div class="styles_reviewActionsControl__5YwE_"></div></article><article data-service-review-card-paper="true" class="styles_reviewCard__meSdm"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Itay Kurgan"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_orange__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">IK</span></div><a data-cpl="true" href="/users/6005653a8f377f001939736f" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Itay Kurgan</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="2"><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51"><time data-cpl="true" dateTime="2025-09-24T09:51:49.000Z" class="" data-service-review-date-time-ago="true">Sep 24, 2025</time></div></div></a></div></aside><div class="styles_starRating__BhKtt"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="84px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewText__q8Zhv" role="button" tabindex="0"><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-relevant-review-text-typography="true">Worst CS in the industry.
Smartsheet can decide if they want more money from you whenever they feel like it, giving zero to minimal heads up, and you will find out about it after they charged you, h... <span class="CDS_Typography_appearance-action__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_default__dd9b51 styles_seeMore__J_tOL">See more</span></p></div><div class="styles_reviewActionsControl__5YwE_"></div></article><article data-service-review-card-paper="true" class="styles_reviewCard__meSdm"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Alan Fisher"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_green__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">AF</span></div><a data-cpl="true" href="/users/5ff84ccca41b62001aeb05b9" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Alan Fisher</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="6"><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51"><time data-cpl="true" dateTime="2025-10-06T19:03:59.000Z" class="" data-service-review-date-time-ago="true">Oct 6, 2025</time></div></div></a></div></aside><div class="styles_starRating__BhKtt"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 2 out of 5 stars" width="84px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-2.svg"/></div><div class="styles_reviewText__q8Zhv" role="button" tabindex="0"><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-relevant-review-text-typography="true">I've been using Smartsheet a long time for project management tasks. I like the UI but the product needs serious improvement on task management on how it manages predecessors, durations and start a... <span class="CDS_Typography_appearance-action__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_default__dd9b51 styles_seeMore__J_tOL">See more</span></p></div><div class="styles_reviewActionsControl__5YwE_"></div></article><article data-service-review-card-paper="true" class="styles_reviewCard__meSdm"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Sarah Bosma Altena"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_imageWrapper__dd33e0" style="width:44px;height:44px;min-width:44px;min-height:44px" data-testid="consumer-avatar"><img alt="" data-consumer-avatar-image="true" loading="lazy" width="44" height="44" decoding="async" data-nimg="1" style="color:transparent" src="https://user-images.trustpilot.com/68eeb88df529f9a0bbf7a8af/73x73.png"/></div><a data-cpl="true" href="/users/68eeb88df529f9a0bbf7a8af" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Sarah Bosma Altena</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="1"><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51"><time data-cpl="true" dateTime="2025-10-14T22:54:44.000Z" class="" data-service-review-date-time-ago="true">Oct 14, 2025</time></div></div></a></div></aside><div class="styles_starRating__BhKtt"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="84px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewText__q8Zhv" role="button" tabindex="0"><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-relevant-review-text-typography="true">Smartsheet is, without a doubt, THE worst company we have ever worked with. The only reason I didn't give this a zero is that the review made me choose one or more stars. The customer service is worth... <span class="CDS_Typography_appearance-action__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_default__dd9b51 styles_seeMore__J_tOL">See more</span></p></div><div class="styles_reviewActionsControl__5YwE_"></div></article></div><div class="styles_buttonContainer__FE1_O"><button name="See all reviews" class="CDS_Button_button__cb9d05 CDS_Button_l__cb9d05 CDS_Button_appearance-secondary__cb9d05 styles_seeAllReviewsButton__TIkiI" type="button" data-see-all-reviews-button="true"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Button_buttonText__cb9d05">See all <!-- -->100<!-- --> reviews</span></button><span class="styles_popoverTrigger__3_x4d"><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_popoverText__u92X7">We perform checks on reviews</p><button type="button" class="styles_iconButton__uOCbk" aria-label="Information about trustworthy reviews" aria-haspopup="dialog" aria-expanded="false" aria-controls="radix-:R2nahnnv6:" data-state="closed"><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_inherit__c30ce7 styles_popoverIcon__PKD90" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="M8 1a7 7 0 1 0 0 14A7 7 0 0 0 8 1ZM0 8a8 8 0 1 1 16 0A8 8 0 0 1 0 8Z"/><path fill-rule="evenodd" clip-rule="evenodd" d="M7.5 7h-.75V6H8.5v5.502h.75v1h-2.5v-1h.75V7ZM6.75 4a1 1 0 1 1 2 0 1 1 0 0 1-2 0Z"/></svg></button></span></div></div><hr class="CDS_Divider_divider__7f1ed9 CDS_Divider_subtle__7f1ed9"/><div class="styles_companyDetails__30xkf" data-business-unit-about-section="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-m__dd9b51">Company details</h2><div class="styles_detailsWrapper__3QFeh"><ol class="styles_flexRow__eqdt3"><li class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 styles_category__8f4_m" data-business-unit-info-category-typography="true"><a class="CDS_Typography_appearance-action__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/categories/business_to_business_service">Business to Business Service</a></li><li class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 styles_category__8f4_m" data-business-unit-info-category-typography="true"><a class="CDS_Typography_appearance-action__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/categories/business_and_it_consulting_agency">Business and IT Consulting Agency</a></li><li><span><span role="button" tabindex="0" aria-label="Tooltip" data-testid="tooltip-element" data-state="closed"><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7" style="fill:#6C6C85" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="M8 1a7 7 0 1 0 0 14A7 7 0 0 0 8 1ZM0 8a8 8 0 1 1 16 0A8 8 0 0 1 0 8Z"/><path fill-rule="evenodd" clip-rule="evenodd" d="M7.5 7h-.75V6H8.5v5.502h.75v1h-2.5v-1h.75V7ZM6.75 4a1 1 0 1 1 2 0 1 1 0 0 1-2 0Z"/></svg></span></span></li></ol><div class="CDS_Card_card__485220 styles_companyDetailsCard__k6mCF" data-testid="company-details-card"><h4 class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_heading__PsO3E styles_headingMargin__eF5iA">Written by the company</h4><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-relevant-review-text-typography="true"><span class="styles_previewText__afbaG">Smartsheet is the enterprise platform for dynamic work. A leading cloud-based platform for work management, Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes.
Today over 90% of Fortune 100 companies and over 75% of </span><span class="styles_truncatedText__SYw6V">Fortune 500 companies rely on the secure, scalable Smartsheet platform to connect the entire enterprise. The single Smartsheet platform gives people a solution flexible enough to adapt to the changing needs of dynamic work across a broad array of departments and use cases.</span><button class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c styles_readMore__Bevrq styles_stringContainer__5OflP CDS_Link_asButton__7f0c1c CDS_Link_buttonInherit__7f0c1c CDS_Link_noUnderline__7f0c1c" name="read-more" data-read-more-button="true">See more</button></p></div></div><hr class="CDS_Divider_divider__7f1ed9 CDS_Divider_subtle__7f1ed9 styles_mobile__tu1C7"/><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-m__dd9b51">Contact info</h2><ul class="styles_itemsColumn__N6BEW"><li class="styles_itemRow__74s4a"><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><g 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2.138-.914.245-.247.43-.508.556-.73.134-.237.181-.393.186-.43.01-.065-.014-.19-.139-.366a1.737 1.737 0 0 0-.396-.396l-2.59-1.693a.7.7 0 0 0-.946.19l-.011.017-.013.016-.08.098c-.261.33-.723.91-1.491.975-.841.07-1.85-.47-3.218-1.838-1.369-1.37-1.912-2.381-1.85-3.225.056-.783.638-1.25.97-1.517l.09-.072.016-.013.016-.011a.7.7 0 0 0 .191-.946l-1.694-2.59-.051-.076c-.104-.152-.182-.265-.29-.355Z"/></g><defs><clipPath id="a"><path d="M0 0h16v16H0z"/></clipPath></defs></svg><a class="CDS_Typography_appearance-action__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51 CDS_Link_link__7f0c1c styles_underline__4dR8r CDS_Link_noUnderline__7f0c1c" href="tel:(844) 324-2360">(844) 324-2360</a></li><li class="styles_itemRow__74s4a"><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="M10.694 1.537c.217.281.415.592.593.923.321.6.59 1.287.793 2.04h1.983a7.027 7.027 0 0 0-3.37-2.963ZM14.54 5.5h-2.235c.143.789.22 1.63.22 2.5 0 .87-.077 1.711-.22 2.5h2.235c.297-.776.46-1.62.46-2.5 0-.88-.163-1.724-.46-2.5Zm-.476 6H12.08a9.655 9.655 0 0 1-.793 2.04 6.698 6.698 0 0 1-.593.923 7.027 7.027 0 0 0 3.37-2.963Zm-8.758 2.963a6.708 6.708 0 0 1-.593-.923 9.654 9.654 0 0 1-.792-2.04H1.936a7.027 7.027 0 0 0 3.37 2.963ZM1.46 10.5h2.236c-.144-.789-.22-1.63-.22-2.5 0-.87.076-1.711.22-2.5H1.46A6.984 6.984 0 0 0 1 8c0 .88.163 1.724.46 2.5Zm.476-6h1.985c.203-.753.47-1.44.792-2.04.178-.331.376-.642.593-.923A7.027 7.027 0 0 0 1.936 4.5ZM8 0a8 8 0 1 0 0 16A8 8 0 0 0 8 0M5.595 2.933c-.247.46-.461.987-.635 1.567H7.5V1.075c-.677.204-1.35.822-1.905 1.858Zm4.81 0c.247.46.462.987.635 1.567H8.5V1.075c.677.204 1.35.822 1.906 1.858ZM8.5 5.5h2.787c.153.774.238 1.616.238 2.5 0 .884-.085 1.726-.238 2.5H8.5v-5Zm0 6h2.54a8.428 8.428 0 0 1-.634 1.567c-.557 1.036-1.229 1.654-1.906 1.858V11.5Zm-1 0v3.425c-.677-.204-1.35-.822-1.905-1.858A8.426 8.426 0 0 1 4.96 11.5H7.5Zm0-1H4.713A12.91 12.91 0 0 1 4.475 8c0-.884.085-1.726.238-2.5H7.5v5Z"/></svg><a class="CDS_Typography_appearance-action__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51 CDS_Link_link__7f0c1c styles_underline__4dR8r CDS_Link_noUnderline__7f0c1c" href="https://smartsheet.com?utm_medium=company_profile&utm_source=trustpilot&utm_campaign=domain_click" rel="nofollow noopener" target="_blank">www.smartsheet.com</a></li></ul></div></div><div class="styles_businessInfoSideBar__KhV4D"><div class="styles_ratingDistributionCard__qgoBg"><div class="styles_ratingDistribution__JrEa8"><div class="styles_text__KLs3V"><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_display-l__dd9b51 styles_trustScore__MVJJI">1.4</p><h4 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xxs__dd9b51 styles_starRatingName__njtqK">Bad</h4><img class="CDS_StarRating_starRating__614d2e CDS_StarRating_starRatingResponsive__614d2e" alt="TrustScore 1.5 out of 5" width="100%" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.5.svg"/><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 styles_reviewCount__NXlel">100 reviews</p></div><div class="styles_distributions__3hJ2W"><div class="rating-distribution-row_row__TH3OE" data-star-rating="five"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51">5-star</span><div class="rating-distribution-row_bar__XYypx"><span class="rating-distribution-row_barValue__iFje4" style="width:36%"></span></div></div><div class="rating-distribution-row_row__TH3OE" data-star-rating="four"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51">4-star</span><div class="rating-distribution-row_bar__XYypx"><span class="rating-distribution-row_barValue__iFje4" style="width:6%"></span></div></div><div class="rating-distribution-row_row__TH3OE" data-star-rating="three"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51">3-star</span><div class="rating-distribution-row_bar__XYypx"><span class="rating-distribution-row_barValue__iFje4" style="width:1%"></span></div></div><div class="rating-distribution-row_row__TH3OE" data-star-rating="two"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51">2-star</span><div class="rating-distribution-row_bar__XYypx"><span class="rating-distribution-row_barValue__iFje4" style="width:8%"></span></div></div><div class="rating-distribution-row_row__TH3OE" data-star-rating="one"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51">1-star</span><div class="rating-distribution-row_bar__XYypx"><span class="rating-distribution-row_barValue__iFje4" style="width:49%"></span></div></div></div></div><hr class="CDS_Divider_divider__7f1ed9 CDS_Divider_subtle__7f1ed9"/><button class="CDS_Button_button__cb9d05 CDS_Button_l__cb9d05 CDS_Button_emphasis-muted__cb9d05 CDS_Button_wide__cb9d05 styles_trustScoreModalButton__2Mk6_" type="button" aria-haspopup="dialog" aria-expanded="false" aria-controls="radix-:Rkrhnnv6:" data-state="closed"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Button_buttonText__cb9d05"><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51">How is the TrustScore calculated?</p></span></button></div><div class="styles_wrapper__aBmBx"><span class="styles_icon__tP5i_ styles_noReplies__ovyX_"><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="20px" height="20px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="M5.5 1.5a5.5 5.5 0 1 0 0 11v3.068l3.462-2.885-.822-.617-1.64 1.366V11.5h-1a4.5 4.5 0 1 1 0-9h5a4.5 4.5 0 0 1 2.896 7.944l.004.013h1.378A5.5 5.5 0 0 0 10.5 1.5h-5Zm6.95 12.055L12 13.22l-.45.335-.59.442.234-.735.163-.51-.43-.32-.661-.492h1.35l.165-.523.219-.689.219.689.166.523H13.734l-.662.492-.43.32.164.51.234.735-.59-.442ZM9.532 16l1.034-.773L12 14.156l1.433 1.071 1.034.773-.393-1.23-.554-1.736 1.471-1.094L16 11.19h-3.067l-.54-1.7L12 8.25l-.393 1.24-.54 1.7H8l1.009.75 1.471 1.094-.554 1.736L9.533 16Z"/></svg></span><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_increasedFontWeight__wsGmq">Hasn’t replied to negative reviews</p></div><div class="styles_wrapper__X58Dt"><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="20px" height="20px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="M8 2H2v12h12V8h-1v5H3V3h5V2Zm2 1h2.293L7.646 7.646l.708.708L13 3.707V6h1V2h-4v1Z"/></svg><a class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 CDS_Link_link__7f0c1c styles_increaseFontWeightAndUnderline__yKJb9 CDS_Link_noUnderline__7f0c1c" href="/review/www.smartsheet.com/transparency" target="_blank" data-sidebar-transparency-typography="true">How this company uses Trustpilot</a></div></div></div></div><div class="styles_secondaryBackgroundColor__jeZ6Z"><div class="styles_mainContent__heQ4I styles_similarBusinesses__c9Q3U" data-business-unit-about-section="true" data-nosnippet="true"><div><div class="styles_headerBar__GdhIF"><div><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-m__dd9b51">People also looked at<span class="styles_tooltipWrapper__r2er9"><span role="button" tabindex="0" aria-label="Tooltip" data-testid="tooltip-element" data-state="closed"><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7" style="fill:#6C6C85" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="M8 1a7 7 0 1 0 0 14A7 7 0 0 0 8 1ZM0 8a8 8 0 1 1 16 0A8 8 0 0 1 0 8Z"/><path fill-rule="evenodd" clip-rule="evenodd" d="M7.5 7h-.75V6H8.5v5.502h.75v1h-2.5v-1h.75V7ZM6.75 4a1 1 0 1 1 2 0 1 1 0 0 1-2 0Z"/></svg></span></span></h2></div><div class="styles_rightSideControls__GL8tk"><button name="scroll-back" class="CDS_Button_button__cb9d05 CDS_Button_s__cb9d05 CDS_Button_appearance-outline__cb9d05 CDS_Button_circle__cb9d05 CDS_Button_disabled__cb9d05 styles_navigationButtonBack__XzEK_" disabled="" aria-label="SCROLL BACK" type="button" data-testid="SCROLL BACK" data-scroll-back-button="true"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xxxs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Button_buttonText__cb9d05"><span class="CDS_Button_iconSpan__cb9d05"><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_inherit__c30ce7" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path d="m3.2 7.987 6.344-6.343.375-.344.687.687-.344.375-5.656 5.625 6 6-.687.72-.375-.345-6-6-.344-.375Z"/></svg></span></span></button><button name="scroll-forward" class="CDS_Button_button__cb9d05 CDS_Button_s__cb9d05 CDS_Button_appearance-outline__cb9d05 CDS_Button_circle__cb9d05 styles_navigationButtonForward__DF6Tw" aria-label="SCROLL FORWARD" type="button" data-testid="SCROLL FORWARD" data-scroll-forward-button="true"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xxxs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Button_buttonText__cb9d05"><span class="CDS_Button_iconSpan__cb9d05"><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_inherit__c30ce7" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path d="m12.806 7.987-.343.375-6.344 6.344-.719-.718 6-6-5.656-5.626-.344-.375.719-.687 6.687 6.687Z"/></svg></span></span></button></div></div><div class="styles_carouselContainer__lpFXH" style="--carousel-padding:var(--main-content-padding)"><div class="styles_column__8yQFL" data-testid="Similar Businesses0"><div class="CDS_Card_card__485220 CDS_Card_appearance-default__485220 CDS_Card_borderRadius-l__485220 CDS_Card_padding-m__485220 styles_card__2WeIP" data-testid="bu-card-582336a60000ff000597457e"><a data-cpl="true" href="/review/www.monday.com" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq"><div class="styles_imageWrapper__5yICK"><div class="styles_image__ceDni"><picture class="business-profile-image_containmentWrapper__xJZjr" data-cpl="true"><source srcSet="https://consumersiteimages.trustpilot.net/business-units/582336a60000ff000597457e-198x149-1x.avif, https://consumersiteimages.trustpilot.net/business-units/582336a60000ff000597457e-198x149-2x.avif 2x" type="image/avif"/><source srcSet="https://consumersiteimages.trustpilot.net/business-units/582336a60000ff000597457e-198x149-1x.jpg, https://consumersiteimages.trustpilot.net/business-units/582336a60000ff000597457e-198x149-2x.jpg 2x" type="image/jpeg"/><img class="business-profile-image_image__V14jr" src="https://consumersiteimages.trustpilot.net/business-units/582336a60000ff000597457e-198x149-1x.jpg" alt="monday.com logo" data-testid="bu-card-582336a60000ff000597457e-logo" loading="lazy" decoding="async"/></picture></div></div><h3 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_name__lW0ej" data-testid="bu-card-582336a60000ff000597457e-display-name">monday.com</h3><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_identifyingName__AOcFa" data-testid="bu-card-582336a60000ff000597457e-identifying-name">www.monday.com</p><div class="styles_reviews__kMh7y"><div class="styles_starRating__O0W0z"><img class="CDS_StarRating_starRating__614d2e" data-testid="bu-card-582336a60000ff000597457e-star-rating" alt="TrustScore 3 out of 5" width="84px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-3.svg"/></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_rating__WGcQH" data-testid="bu-card-582336a60000ff000597457e-trust-score">2.9</p><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_reviewCount__g6r0d" data-testid="bu-card-582336a60000ff000597457e-total-reviews">(3K)</p></div></a></div></div><div class="styles_column__8yQFL" data-testid="Similar Businesses1"><div class="CDS_Card_card__485220 CDS_Card_appearance-default__485220 CDS_Card_borderRadius-l__485220 CDS_Card_padding-m__485220 styles_card__2WeIP" data-testid="bu-card-596dc4c10000ff0005a6e68f"><a data-cpl="true" href="/review/clickup.com" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq"><div class="styles_imageWrapper__5yICK"><div class="styles_image__ceDni"><picture class="business-profile-image_containmentWrapper__xJZjr" data-cpl="true"><source srcSet="https://consumersiteimages.trustpilot.net/business-units/596dc4c10000ff0005a6e68f-198x149-1x.avif, https://consumersiteimages.trustpilot.net/business-units/596dc4c10000ff0005a6e68f-198x149-2x.avif 2x" type="image/avif"/><source srcSet="https://consumersiteimages.trustpilot.net/business-units/596dc4c10000ff0005a6e68f-198x149-1x.jpg, https://consumersiteimages.trustpilot.net/business-units/596dc4c10000ff0005a6e68f-198x149-2x.jpg 2x" type="image/jpeg"/><img class="business-profile-image_image__V14jr" src="https://consumersiteimages.trustpilot.net/business-units/596dc4c10000ff0005a6e68f-198x149-1x.jpg" alt="ClickUp logo" data-testid="bu-card-596dc4c10000ff0005a6e68f-logo" loading="lazy" decoding="async"/></picture></div></div><h3 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_name__lW0ej" data-testid="bu-card-596dc4c10000ff0005a6e68f-display-name">ClickUp</h3><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_identifyingName__AOcFa" data-testid="bu-card-596dc4c10000ff0005a6e68f-identifying-name">clickup.com</p><div class="styles_reviews__kMh7y"><div class="styles_starRating__O0W0z"><img class="CDS_StarRating_starRating__614d2e" data-testid="bu-card-596dc4c10000ff0005a6e68f-star-rating" alt="TrustScore 3.5 out of 5" width="84px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-3.5.svg"/></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_rating__WGcQH" data-testid="bu-card-596dc4c10000ff0005a6e68f-trust-score">3.6</p><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_reviewCount__g6r0d" data-testid="bu-card-596dc4c10000ff0005a6e68f-total-reviews">(431)</p></div></a></div></div><div class="styles_column__8yQFL" data-testid="Similar Businesses2"><div class="CDS_Card_card__485220 CDS_Card_appearance-default__485220 CDS_Card_borderRadius-l__485220 CDS_Card_padding-m__485220 styles_card__2WeIP" data-testid="bu-card-54c7a95b0000ff00057d04ab"><a data-cpl="true" href="/review/wrike.com" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq"><div class="styles_imageWrapper__5yICK"><div class="styles_image__ceDni"><picture class="business-profile-image_containmentWrapper__xJZjr" data-cpl="true"><source srcSet="https://consumersiteimages.trustpilot.net/business-units/54c7a95b0000ff00057d04ab-198x149-1x.avif, https://consumersiteimages.trustpilot.net/business-units/54c7a95b0000ff00057d04ab-198x149-2x.avif 2x" type="image/avif"/><source srcSet="https://consumersiteimages.trustpilot.net/business-units/54c7a95b0000ff00057d04ab-198x149-1x.jpg, https://consumersiteimages.trustpilot.net/business-units/54c7a95b0000ff00057d04ab-198x149-2x.jpg 2x" type="image/jpeg"/><img class="business-profile-image_image__V14jr" src="https://consumersiteimages.trustpilot.net/business-units/54c7a95b0000ff00057d04ab-198x149-1x.jpg" alt="Wrike logo" data-testid="bu-card-54c7a95b0000ff00057d04ab-logo" loading="lazy" decoding="async"/></picture></div></div><h3 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_name__lW0ej" data-testid="bu-card-54c7a95b0000ff00057d04ab-display-name">Wrike</h3><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_identifyingName__AOcFa" data-testid="bu-card-54c7a95b0000ff00057d04ab-identifying-name">wrike.com</p><div class="styles_reviews__kMh7y"><div class="styles_starRating__O0W0z"><img class="CDS_StarRating_starRating__614d2e" data-testid="bu-card-54c7a95b0000ff00057d04ab-star-rating" alt="TrustScore 4 out of 5" width="84px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-4.svg"/></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_rating__WGcQH" data-testid="bu-card-54c7a95b0000ff00057d04ab-trust-score">4.1</p><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_reviewCount__g6r0d" data-testid="bu-card-54c7a95b0000ff00057d04ab-total-reviews">(215)</p></div></a></div></div><div class="styles_column__8yQFL" data-testid="Similar Businesses3"><div class="CDS_Card_card__485220 CDS_Card_appearance-default__485220 CDS_Card_borderRadius-l__485220 CDS_Card_padding-m__485220 styles_card__2WeIP" data-testid="bu-card-516b2d9d0000640005262e0c"><a data-cpl="true" href="/review/www.asana.com" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq"><div class="styles_imageWrapper__5yICK"><div class="styles_image__ceDni"><picture class="business-profile-image_containmentWrapper__xJZjr" data-cpl="true"><source srcSet="https://consumersiteimages.trustpilot.net/business-units/516b2d9d0000640005262e0c-198x149-1x.avif, https://consumersiteimages.trustpilot.net/business-units/516b2d9d0000640005262e0c-198x149-2x.avif 2x" type="image/avif"/><source srcSet="https://consumersiteimages.trustpilot.net/business-units/516b2d9d0000640005262e0c-198x149-1x.jpg, https://consumersiteimages.trustpilot.net/business-units/516b2d9d0000640005262e0c-198x149-2x.jpg 2x" type="image/jpeg"/><img class="business-profile-image_image__V14jr" src="https://consumersiteimages.trustpilot.net/business-units/516b2d9d0000640005262e0c-198x149-1x.jpg" alt="Asana logo" data-testid="bu-card-516b2d9d0000640005262e0c-logo" loading="lazy" decoding="async"/></picture></div></div><h3 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_name__lW0ej" data-testid="bu-card-516b2d9d0000640005262e0c-display-name">Asana</h3><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_identifyingName__AOcFa" data-testid="bu-card-516b2d9d0000640005262e0c-identifying-name">www.asana.com</p><div class="styles_reviews__kMh7y"><div class="styles_starRating__O0W0z"><img class="CDS_StarRating_starRating__614d2e" data-testid="bu-card-516b2d9d0000640005262e0c-star-rating" alt="TrustScore 1.5 out of 5" width="84px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.5.svg"/></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_rating__WGcQH" data-testid="bu-card-516b2d9d0000640005262e0c-trust-score">1.5</p><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_reviewCount__g6r0d" data-testid="bu-card-516b2d9d0000640005262e0c-total-reviews">(270)</p></div></a></div></div><div class="styles_column__8yQFL" data-testid="Similar Businesses4"><div class="CDS_Card_card__485220 CDS_Card_appearance-default__485220 CDS_Card_borderRadius-l__485220 CDS_Card_padding-m__485220 styles_card__2WeIP" data-testid="bu-card-48850b0500006400050302b4"><a data-cpl="true" href="/review/www.zoho.com" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq"><div class="styles_imageWrapper__5yICK"><div class="styles_image__ceDni"><picture class="business-profile-image_containmentWrapper__xJZjr" data-cpl="true"><source srcSet="https://consumersiteimages.trustpilot.net/business-units/48850b0500006400050302b4-198x149-1x.avif, https://consumersiteimages.trustpilot.net/business-units/48850b0500006400050302b4-198x149-2x.avif 2x" type="image/avif"/><source srcSet="https://consumersiteimages.trustpilot.net/business-units/48850b0500006400050302b4-198x149-1x.jpg, https://consumersiteimages.trustpilot.net/business-units/48850b0500006400050302b4-198x149-2x.jpg 2x" type="image/jpeg"/><img class="business-profile-image_image__V14jr" src="https://consumersiteimages.trustpilot.net/business-units/48850b0500006400050302b4-198x149-1x.jpg" alt="Zoho logo" data-testid="bu-card-48850b0500006400050302b4-logo" loading="lazy" decoding="async"/></picture></div></div><h3 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_name__lW0ej" data-testid="bu-card-48850b0500006400050302b4-display-name">Zoho</h3><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_identifyingName__AOcFa" data-testid="bu-card-48850b0500006400050302b4-identifying-name">www.zoho.com</p><div class="styles_reviews__kMh7y"><div class="styles_starRating__O0W0z"><img class="CDS_StarRating_starRating__614d2e" data-testid="bu-card-48850b0500006400050302b4-star-rating" alt="TrustScore 4 out of 5" width="84px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-4.svg"/></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_rating__WGcQH" data-testid="bu-card-48850b0500006400050302b4-trust-score">4.1</p><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_reviewCount__g6r0d" data-testid="bu-card-48850b0500006400050302b4-total-reviews">(6K)</p></div></a></div></div><div class="styles_column__8yQFL" data-testid="Similar Businesses5"><div class="CDS_Card_card__485220 CDS_Card_appearance-default__485220 CDS_Card_borderRadius-l__485220 CDS_Card_padding-m__485220 styles_card__2WeIP" data-testid="bu-card-4ffe901b0000640005180d24"><a data-cpl="true" href="/review/trello.com" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq"><div class="styles_imageWrapper__5yICK"><div class="styles_image__ceDni"><picture class="business-profile-image_containmentWrapper__xJZjr" data-cpl="true"><source srcSet="https://consumersiteimages.trustpilot.net/business-units/4ffe901b0000640005180d24-198x149-1x.avif, https://consumersiteimages.trustpilot.net/business-units/4ffe901b0000640005180d24-198x149-2x.avif 2x" type="image/avif"/><source srcSet="https://consumersiteimages.trustpilot.net/business-units/4ffe901b0000640005180d24-198x149-1x.jpg, https://consumersiteimages.trustpilot.net/business-units/4ffe901b0000640005180d24-198x149-2x.jpg 2x" type="image/jpeg"/><img class="business-profile-image_image__V14jr" src="https://consumersiteimages.trustpilot.net/business-units/4ffe901b0000640005180d24-198x149-1x.jpg" alt="Trello logo" data-testid="bu-card-4ffe901b0000640005180d24-logo" loading="lazy" decoding="async"/></picture></div></div><h3 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_name__lW0ej" data-testid="bu-card-4ffe901b0000640005180d24-display-name">Trello</h3><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_identifyingName__AOcFa" data-testid="bu-card-4ffe901b0000640005180d24-identifying-name">trello.com</p><div class="styles_reviews__kMh7y"><div class="styles_starRating__O0W0z"><img class="CDS_StarRating_starRating__614d2e" data-testid="bu-card-4ffe901b0000640005180d24-star-rating" alt="TrustScore 3 out of 5" width="84px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-3.svg"/></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_rating__WGcQH" data-testid="bu-card-4ffe901b0000640005180d24-trust-score">3.1</p><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_reviewCount__g6r0d" data-testid="bu-card-4ffe901b0000640005180d24-total-reviews">(201)</p></div></a></div></div><div class="styles_column__8yQFL" data-testid="Similar Businesses6"><div class="CDS_Card_card__485220 CDS_Card_appearance-default__485220 CDS_Card_borderRadius-l__485220 CDS_Card_padding-m__485220 styles_card__2WeIP" data-testid="bu-card-5d03e8ff7e035900016d8934"><a data-cpl="true" href="/review/notion.so" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq"><div class="styles_imageWrapper__5yICK"><div class="styles_image__ceDni"><picture class="business-profile-image_containmentWrapper__xJZjr" data-cpl="true"><source srcSet="https://consumersiteimages.trustpilot.net/business-units/5d03e8ff7e035900016d8934-198x149-1x.avif, https://consumersiteimages.trustpilot.net/business-units/5d03e8ff7e035900016d8934-198x149-2x.avif 2x" type="image/avif"/><source srcSet="https://consumersiteimages.trustpilot.net/business-units/5d03e8ff7e035900016d8934-198x149-1x.jpg, https://consumersiteimages.trustpilot.net/business-units/5d03e8ff7e035900016d8934-198x149-2x.jpg 2x" type="image/jpeg"/><img class="business-profile-image_image__V14jr" src="https://consumersiteimages.trustpilot.net/business-units/5d03e8ff7e035900016d8934-198x149-1x.jpg" alt="Notion logo" data-testid="bu-card-5d03e8ff7e035900016d8934-logo" loading="lazy" decoding="async"/></picture></div></div><h3 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_name__lW0ej" data-testid="bu-card-5d03e8ff7e035900016d8934-display-name">Notion</h3><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_identifyingName__AOcFa" data-testid="bu-card-5d03e8ff7e035900016d8934-identifying-name">notion.so</p><div class="styles_reviews__kMh7y"><div class="styles_starRating__O0W0z"><img class="CDS_StarRating_starRating__614d2e" data-testid="bu-card-5d03e8ff7e035900016d8934-star-rating" alt="TrustScore 2.5 out of 5" width="84px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-2.5.svg"/></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_rating__WGcQH" data-testid="bu-card-5d03e8ff7e035900016d8934-trust-score">2.5</p><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_reviewCount__g6r0d" data-testid="bu-card-5d03e8ff7e035900016d8934-total-reviews">(352)</p></div></a></div></div><div class="styles_column__8yQFL" data-testid="Similar Businesses7"><div class="CDS_Card_card__485220 CDS_Card_appearance-default__485220 CDS_Card_borderRadius-l__485220 CDS_Card_padding-m__485220 styles_card__2WeIP" data-testid="bu-card-514581950000640005241c4f"><a data-cpl="true" href="/review/pipedrive.com" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq"><div class="styles_imageWrapper__5yICK"><div class="styles_image__ceDni"><picture class="business-profile-image_containmentWrapper__xJZjr" data-cpl="true"><source srcSet="https://consumersiteimages.trustpilot.net/business-units/514581950000640005241c4f-198x149-1x.avif, https://consumersiteimages.trustpilot.net/business-units/514581950000640005241c4f-198x149-2x.avif 2x" type="image/avif"/><source srcSet="https://consumersiteimages.trustpilot.net/business-units/514581950000640005241c4f-198x149-1x.jpg, https://consumersiteimages.trustpilot.net/business-units/514581950000640005241c4f-198x149-2x.jpg 2x" type="image/jpeg"/><img class="business-profile-image_image__V14jr" src="https://consumersiteimages.trustpilot.net/business-units/514581950000640005241c4f-198x149-1x.jpg" alt="Pipedrive logo" data-testid="bu-card-514581950000640005241c4f-logo" loading="lazy" decoding="async"/></picture></div></div><h3 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_name__lW0ej" data-testid="bu-card-514581950000640005241c4f-display-name">Pipedrive</h3><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_identifyingName__AOcFa" data-testid="bu-card-514581950000640005241c4f-identifying-name">pipedrive.com</p><div class="styles_reviews__kMh7y"><div class="styles_starRating__O0W0z"><img class="CDS_StarRating_starRating__614d2e" data-testid="bu-card-514581950000640005241c4f-star-rating" alt="TrustScore 4.5 out of 5" width="84px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-4.5.svg"/></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_rating__WGcQH" data-testid="bu-card-514581950000640005241c4f-trust-score">4.5</p><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_reviewCount__g6r0d" data-testid="bu-card-514581950000640005241c4f-total-reviews">(3K)</p></div></a></div></div></div></div></div></div><div class="styles_reviews__V5lTX" data-reviews-overview-section="true"><div class="styles_mainContent__heQ4I"><div class="styles_columnLayout__jNgLZ" data-nosnippet="false"><div class="styles_stickyColumnContent__4T7UP"><aside data-nosnippet="false"><div class="styles_reviewFilterHeader__merGd"><div class="styles_aligned__aVqMS styles_trustscoreContainer__P5RMx" data-nosnippet="false"><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7" style="fill:#ff3722" xmlns="http://www.w3.org/2000/svg" width="34px" height="34px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="M9.88 6.225H16l-4.929 3.504-3.047 2.149-4.953 3.504L4.952 9.73 0 6.225h6.119L8 .572l1.881 5.653Zm1.596 4.812L8 11.9l4.929 3.527-1.453-4.392Z"/></svg><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_display-m__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51">1.4</span><button class="CDS_Button_button__cb9d05 CDS_Button_m__cb9d05 CDS_Button_appearance-minimal__cb9d05 CDS_Button_circle__cb9d05" aria-label="Clickable button that opens a pop-up explaining how the Trustscore is calculated." type="button" aria-haspopup="dialog" aria-expanded="false" aria-controls="radix-:Rclcnnv6:" data-state="closed"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xxs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Button_buttonText__cb9d05"><span class="CDS_Button_iconSpan__cb9d05"><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_inherit__c30ce7" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="M8 1a7 7 0 1 0 0 14A7 7 0 0 0 8 1ZM0 8a8 8 0 1 1 16 0A8 8 0 0 1 0 8Z"/><path fill-rule="evenodd" clip-rule="evenodd" d="M7.5 7h-.75V6H8.5v5.502h.75v1h-2.5v-1h.75V7ZM6.75 4a1 1 0 1 1 2 0 1 1 0 0 1-2 0Z"/></svg></span></span></button></div><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-m__dd9b51">All reviews</h2><div class="styles_subHeading__MNF47"><p class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-reviews-count-typography="true">100<!-- --> total</p><span class="styles_circleSeparator__eglkI">●</span><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51"><a class="CDS_Typography_appearance-action__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/evaluate/www.smartsheet.com" rel="nofollow" title="Post a review of Smartsheet" data-review-company-link-typography="true">Write a review</a></h2></div><div class="CDS_Card_card__485220 CDS_Card_appearance-default__485220 CDS_Card_borderRadius-l__485220 CDS_Card_padding-l__485220 styles_reviewFilterCard__sn4Nz" data-reviews-overview-paper="true"><div class="styles_container__7TW3E" data-some-selected="false"><label class="styles_row__4BwV6" title="36 of 100 reviews" for="star-filter-page-filter-five" data-selected="false" data-star-rating="five"><div class="styles_cell__2f_al styles_checkboxCell__N1jGJ"><input class="CDS_Checkbox_checkbox__e00377" type="checkbox" id="star-filter-page-filter-five"/></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_cell__2f_al styles_labelCell__gg5_Q" data-rating-label-typography="true">5-star</p><div class="styles_cell__2f_al styles_barCell__0iL4o"><div class="styles_bar__sCCoh"><span class="styles_barValue__X_IuW" style="width:36%;min-width:12px"></span></div></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_cell__2f_al styles_percentageCell__AKkqm" data-rating-distribution-row-percentage-typography="true">36%</p></label><label class="styles_row__4BwV6" title="6 of 100 reviews" for="star-filter-page-filter-four" data-selected="false" data-star-rating="four"><div class="styles_cell__2f_al styles_checkboxCell__N1jGJ"><input class="CDS_Checkbox_checkbox__e00377" type="checkbox" id="star-filter-page-filter-four"/></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_cell__2f_al styles_labelCell__gg5_Q" data-rating-label-typography="true">4-star</p><div class="styles_cell__2f_al styles_barCell__0iL4o"><div class="styles_bar__sCCoh"><span class="styles_barValue__X_IuW" style="width:6%;min-width:12px"></span></div></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_cell__2f_al styles_percentageCell__AKkqm" data-rating-distribution-row-percentage-typography="true">6%</p></label><label class="styles_row__4BwV6" title="1 of 100 reviews" for="star-filter-page-filter-three" data-selected="false" data-star-rating="three"><div class="styles_cell__2f_al styles_checkboxCell__N1jGJ"><input class="CDS_Checkbox_checkbox__e00377" type="checkbox" id="star-filter-page-filter-three"/></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_cell__2f_al styles_labelCell__gg5_Q" data-rating-label-typography="true">3-star</p><div class="styles_cell__2f_al styles_barCell__0iL4o"><div class="styles_bar__sCCoh"><span class="styles_barValue__X_IuW" style="width:1%;min-width:12px"></span></div></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_cell__2f_al styles_percentageCell__AKkqm" data-rating-distribution-row-percentage-typography="true">1%</p></label><label class="styles_row__4BwV6" title="8 of 100 reviews" for="star-filter-page-filter-two" data-selected="false" data-star-rating="two"><div class="styles_cell__2f_al styles_checkboxCell__N1jGJ"><input class="CDS_Checkbox_checkbox__e00377" type="checkbox" id="star-filter-page-filter-two"/></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_cell__2f_al styles_labelCell__gg5_Q" data-rating-label-typography="true">2-star</p><div class="styles_cell__2f_al styles_barCell__0iL4o"><div class="styles_bar__sCCoh"><span class="styles_barValue__X_IuW" style="width:8%;min-width:12px"></span></div></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_cell__2f_al styles_percentageCell__AKkqm" data-rating-distribution-row-percentage-typography="true">8%</p></label><label class="styles_row__4BwV6" title="49 of 100 reviews" for="star-filter-page-filter-one" data-selected="false" data-star-rating="one"><div class="styles_cell__2f_al styles_checkboxCell__N1jGJ"><input class="CDS_Checkbox_checkbox__e00377" type="checkbox" id="star-filter-page-filter-one"/></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_cell__2f_al styles_labelCell__gg5_Q" data-rating-label-typography="true">1-star</p><div class="styles_cell__2f_al styles_barCell__0iL4o"><div class="styles_bar__sCCoh"><span class="styles_barValue__X_IuW" style="width:49%;min-width:12px"></span></div></div><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_cell__2f_al styles_percentageCell__AKkqm" data-rating-distribution-row-percentage-typography="true">49%</p></label></div></div></div><hr class="CDS_Divider_divider__7f1ed9 CDS_Divider_subtle__7f1ed9 styles_divider__ZwmXb"/><div><div class="ad-block styles_adBlock__m9bGL"><ins class="adsbygoogle styles_adBlockInsert__Vb1gs googleAd_adInsert__Avz_Z" style="display:block" data-ad-client="ca-pub-0509843775112688" data-ad-slot="1407843270"></ins><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_adBlockAdvert__UMCLa">Advertisement</span></div></div><hr class="CDS_Divider_divider__7f1ed9 CDS_Divider_subtle__7f1ed9 styles_divider__ZwmXb"/><div class="styles_reviewLabellingHelpCenterLinkContainer__9YaAj" data-testid="review-labelling-help-center-link-sidebar"><a class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c styles_reviewLabellingHelpCenterLink__KPxvO CDS_Link_underline__7f0c1c" data-testid="review-badge-description-link" href="https://help.trustpilot.com/s/article/Trustpilots-review-labels?language=en_US" rel="noreferrer" target="_blank">How Trustpilot labels reviews</a><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="20px" height="20px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="M8 2H2v12h12V8h-1v5H3V3h5V2Zm2 1h2.293L7.646 7.646l.708.708L13 3.707V6h1V2h-4v1Z"/></svg></div></aside></div><div class="styles_mainContent__d9oos"><section class="styles_filterSection__o_BMC"><form name="review-search-from" action=""><div class="styles_wrapper__iS2Er"><div class="styles_inputIcon__VhLTg styles_searchIcon__sDeFl"><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="20px" height="20px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="M3 6.75a3.75 3.75 0 1 1 7.5 0 3.75 3.75 0 0 1-7.5 0ZM6.75 2a4.75 4.75 0 1 0 2.987 8.444l3.91 3.91.707-.708-3.91-3.91A4.75 4.75 0 0 0 6.75 2Z"/></svg></div><div class="CDS_Input_container__fcad62 CDS_Input_container-l__fcad62 styles_searchInput__ui_I_" data-input-container="true"><input class="CDS_Input_input__fcad62" maxLength="100" name="search-reviews" placeholder="Search by keyword..." type="search" data-search-reviews-input="true" value=""/></div></div></form><div class="styles_container__YWA7m"><button name="filter" class="CDS_Button_button__cb9d05 CDS_Button_m__cb9d05 CDS_Button_appearance-outline__cb9d05 styles_button__H2RGE styles_filterButton__Xpc9M" type="button" data-filter-button="true"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xxs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Button_buttonText__cb9d05"><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_label__QSBGX">More filters</p><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><g clip-path="url(#a)" fill-rule="evenodd" clip-rule="evenodd"><path d="M6 13a3 3 0 1 1-3.5-2.959V0h1v10.041A3 3 0 0 1 6 13Zm-1 0a2 2 0 1 1-4 0 2 2 0 0 1 4 0ZM12.5 5.959V16h1V5.959a3 3 0 1 0-1 0ZM13.002 5h-.004a2 2 0 1 1 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6.343Z"/></svg></span></button></div></div></section><hr class="CDS_Divider_divider__7f1ed9 CDS_Divider_subtle__7f1ed9"/><section class="styles_reviewListContainer__2bg_p" data-nosnippet="false"><div class="styles_wrapper__Fi9KX" data-reviews-list-start="true"><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Customer"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_green__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">CU</span></div><a data-cpl="true" href="/users/590b1f240000ff000a945f67" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Customer</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="3"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">GB</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">3<!-- --> reviews</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-11-11T17:00:26.000Z" class="" data-service-review-date-time-ago="true">Nov 11, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/69134f8a4755e5bfaf89b3ba" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">I'd agree with other reviewers</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">I'd agree with other reviewers. Interface is great for simple pm and easy comms with stakeholders but basics such as account set up, inviting partners to join / administrate and the simple day to day thinks are horrendous - massive saving lags means never being certain if / when updates are saved. Invited team members don't receive invites. Added members dont show in dashboard... and on and on and on. AVOID</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">November 11, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div><div class="ad-block styles_adBlock__m9bGL"><ins class="adsbygoogle styles_adBlockInsert__Vb1gs" style="display:block" data-ad-client="ca-pub-0509843775112688" data-ad-slot="9248520879"></ins><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_adBlockAdvert__UMCLa">Advertisement</span></div></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Sarah Bosma Altena"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_imageWrapper__dd33e0" style="width:44px;height:44px;min-width:44px;min-height:44px" data-testid="consumer-avatar"><img alt="" data-consumer-avatar-image="true" loading="lazy" width="44" height="44" decoding="async" data-nimg="1" style="color:transparent" src="https://user-images.trustpilot.com/68eeb88df529f9a0bbf7a8af/73x73.png"/></div><a data-cpl="true" href="/users/68eeb88df529f9a0bbf7a8af" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Sarah Bosma Altena</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="1"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">US</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">1<!-- --> review</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-10-14T22:54:44.000Z" class="" data-service-review-date-time-ago="true">Oct 14, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/68eeb894ee9cc8c0f7667897" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">Smartsheet is worthless, prone to errors that not even their own techs can fix.</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">Smartsheet is, without a doubt, THE worst company we have ever worked with. The only reason I didn't give this a zero is that the review made me choose one or more stars. The customer service is worthless. They insist they have solved a problem and close the case without ever truly listening to the problem and solving it effectively. You can't ever get a hold of an actual person who will take accountability of the service request. We cannot even reach our salesperson without a week+ wait. Save your time, money, and sanity by avoiding this company at all costs!!!</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">October 14, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Alan Fisher"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_green__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">AF</span></div><a data-cpl="true" href="/users/5ff84ccca41b62001aeb05b9" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Alan Fisher</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="6"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">GB</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">6<!-- --> reviews</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-10-06T19:03:59.000Z" class="" data-service-review-date-time-ago="true">Oct 6, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="2"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 2 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-2.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/68e3f67fcf35671d50655979" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">Task management</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">I've been using Smartsheet a long time for project management tasks. I like the UI but the product needs serious improvement on task management on how it manages predecessors, durations and start and finish times. I've provided feedback in the past but never seen any improvement.<br/><br/>The big obstacle now is that it lets you use enter hour durations but then rounds it up to a whole day! So on a Tech project that's fine until you get to the cutover when you need to work in hours</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">October 6, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Sarah Hartung"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_imageWrapper__dd33e0" style="width:44px;height:44px;min-width:44px;min-height:44px" data-testid="consumer-avatar"><img alt="" data-consumer-avatar-image="true" loading="lazy" width="44" height="44" decoding="async" data-nimg="1" style="color:transparent" src="https://user-images.trustpilot.com/68dd69be8a838c1063810a86/73x73.png"/></div><a data-cpl="true" href="/users/68dd69be8a838c1063810a86" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Sarah Hartung</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="1"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">US</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">1<!-- --> review</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-10-01T19:49:55.000Z" class="" data-service-review-date-time-ago="true">Oct 1, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/68dd69c34b504c84707cbfd2" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">Horrible customer service.</h2></a><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">January 1, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Itay Kurgan"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_orange__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">IK</span></div><a data-cpl="true" href="/users/6005653a8f377f001939736f" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Itay Kurgan</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="2"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">IL</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">2<!-- --> reviews</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-09-24T09:51:49.000Z" class="" data-service-review-date-time-ago="true">Sep 24, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/68d3a315eacd4733894a91ea" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">Worst CS in the industry.</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">Worst CS in the industry.<br/>Smartsheet can decide if they want more money from you whenever they feel like it, giving zero to minimal heads up, and you will find out about it after they charged you, holding your money with no refund policy, basically holding you (your money) hostage, with nobody to talk too, ignoring you completely. Borderline criminal. <br/>Stay away, it's not like the product if best in class or anything.</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">August 24, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div><div class="ad-block styles_adBlock__m9bGL"><ins class="adsbygoogle styles_adBlockInsert__Vb1gs" style="display:block" data-ad-client="ca-pub-0509843775112688" data-ad-slot="1725254079"></ins><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_adBlockAdvert__UMCLa">Advertisement</span></div></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for John"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_yellow__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">JO</span></div><a data-cpl="true" href="/users/612baa710dfad80012d02444" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">John</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="7"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">IE</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">7<!-- --> reviews</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-08-28T09:38:17.000Z" class="" data-service-review-date-time-ago="true">Aug 28, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/68b00769c5beac679473cf66" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">Pricing and Permissions</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">Pricing and Permissions. <br/><br/>Smartsheet is a great product, but the new pricing tied to changing permissions levels is damaging how teams use it. I use Smartsheet myself, introduce it to businesses, and train teams to get value from it. Now I see clients rationing access, cutting back edit rights, and becoming more limited in how they share—all to avoid costs ... and unexpected costs. Not good for a collaborative tool!</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">August 28, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Customer"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_pink__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">CU</span></div><a data-cpl="true" href="/users/68a9222f64d5cf468fa18edb" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Customer</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="1"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">CA</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">1<!-- --> review</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-08-23T04:07:02.000Z" class="" data-service-review-date-time-ago="true">Aug 23, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/68a92246ca2ec97af517f444" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">If you click "Unsubscribe" it gives you…</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">If you click "Unsubscribe" it gives you a message stating that it may take 10 days to take effect ..... 3 months later, and still near-daily spam to people who don't want the emails. If you want to annoy (and ultimately lose) customers, then sign up for this company! The 1.4 star rating makes sense now.</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">August 22, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Paul S"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_yellow__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">PS</span></div><a data-cpl="true" href="/users/671fc3c9916809cbbbacedac" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Paul S</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="4"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">US</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">4<!-- --> reviews</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-07-07T22:11:21.000Z" class="" data-service-review-date-time-ago="true">Jul 7, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/686c29e830e33b091edacccc" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">This company scammed me</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">This company scammed me. Beware. I got a "free photoshoot" email from Uber, clicked on the link, which brought me to Smartshoot's website. I typed in my CC details (I assumed in case I wanted extra editing on the photos or something) and then they ended up charging me $125 after the shoot for no reason.<br/><br/>Hours on the phone with the company, and they won't do anything about it. They offer no explanation. So bizarre. Hopefully you've done your research if you're looking on here. Do not use them. Happy to answer more questions about this. You can find me by searching my name.</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">April 15, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Cuong Duy Kevin"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_green__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">CD</span></div><a data-cpl="true" href="/users/5fbb2908d030360019b7801f" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Cuong Duy Kevin</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="3"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">CA</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">3<!-- --> reviews</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-07-04T04:39:50.000Z" class="" data-service-review-date-time-ago="true">Jul 4, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/68673ef62726cf7fc6b1df96" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">Would rate it 0/5 if I could</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">Would rate it 0/5 if I could. 0 support. Our account executive changed 3 times in the span of 6 months without us being told, we had to discover it everytime by emailing our old account executive, getting no answer, reaching out to other contacts in SmartSheet and then we would learn about the change. We were promised some rebates when they changed the billing model, never got them. Renewal management is a pain in the ass to deal with. They just seem very dishonest. As soon as you sign with them do not expect any type of support except for being sold more product.</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">July 3, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div><div class="ad-block styles_adBlock__m9bGL"><ins class="adsbygoogle styles_adBlockInsert__Vb1gs" style="display:block" data-ad-client="ca-pub-0509843775112688" data-ad-slot="3201987272"></ins><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_adBlockAdvert__UMCLa">Advertisement</span></div></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Layne Singh"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_imageWrapper__dd33e0" style="width:44px;height:44px;min-width:44px;min-height:44px" data-testid="consumer-avatar"><img alt="" data-consumer-avatar-image="true" loading="lazy" width="44" height="44" decoding="async" data-nimg="1" style="color:transparent" src="https://user-images.trustpilot.com/6855b2f8f0e9f3bcc07a77b3/73x73.png"/></div><a data-cpl="true" href="/users/6855b2f8f0e9f3bcc07a77b3" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Layne Singh</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="1"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">GB</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">1<!-- --> review</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-06-20T21:14:09.000Z" class="" data-service-review-date-time-ago="true">Jun 20, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/6855b30140b38304c479b1ef" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">worst company on the planet</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">worst company on the planet - no actual sheet that works properly and no support whatsoever. article that talk about sheets and have no actual use.</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">June 20, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Sel Rowlands"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_imageWrapper__dd33e0" style="width:44px;height:44px;min-width:44px;min-height:44px" data-testid="consumer-avatar"><img alt="" data-consumer-avatar-image="true" loading="lazy" width="44" height="44" decoding="async" data-nimg="1" style="color:transparent" src="https://user-images.trustpilot.com/685463f62f247843cc24637f/73x73.png"/></div><a data-cpl="true" href="/users/685463f62f247843cc24637f" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Sel Rowlands</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="1"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">AU</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">1<!-- --> review</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-06-19T21:24:49.000Z" class="" data-service-review-date-time-ago="true">Jun 19, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/68546401a615aa90c8f8204f" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">worst support in the universe !</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">A great tool, totally let down by zero support !<br/>long term 10 year+ customer, nearly 2 x weeks with no resolution.<br/>don't recommend at all if you ever need support, look elsewhere !</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">June 20, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Søren Printz"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_imageWrapper__dd33e0" style="width:44px;height:44px;min-width:44px;min-height:44px" data-testid="consumer-avatar"><img alt="" data-consumer-avatar-image="true" loading="lazy" width="44" height="44" decoding="async" data-nimg="1" style="color:transparent" src="https://user-images.trustpilot.com/6842cddcf0e9f3de1e65e1f6/73x73.png"/></div><a data-cpl="true" href="/users/6842cddcf0e9f3de1e65e1f6" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Søren Printz</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="1"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">DK</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">1<!-- --> review</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-06-06T13:17:41.000Z" class="" data-service-review-date-time-ago="true">Jun 6, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/6842ce5519466793b0c28efb" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">Say they close your account but charge you again</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">I have written to shut down my account twice, and they say it is solved, but then I am charged again. This is a scam company.-</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">June 6, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Marcus Wong Hungrypuffin"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_imageWrapper__dd33e0" style="width:44px;height:44px;min-width:44px;min-height:44px" data-testid="consumer-avatar"><img alt="" data-consumer-avatar-image="true" loading="lazy" width="44" height="44" decoding="async" data-nimg="1" style="color:transparent" src="https://user-images.trustpilot.com/683cdb542824b519f9feb11f/73x73.png"/></div><a data-cpl="true" href="/users/683cdb542824b519f9feb11f" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Marcus Wong Hungrypuffin</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="1"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">AU</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">1<!-- --> review</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-06-02T00:59:42.000Z" class="" data-service-review-date-time-ago="true">Jun 2, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/683cdb5e55c1502ecc547835" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">Started well, but locks you in and gives you a worse product</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">Initially enjoyed Smartsheet for its automation features and ability to collaborate easier with external contractors and new vendors. Over time, they made these features more expensive and barely improved their software.<br/><br/>This year, when asked to reduce the number of users on contract due to redundancies in my team, they locked us into the previous year's contract, citing a "Negative Option" rule already outlawed by the FCC in the USA. This is unethical and not only that, they tried to INCREASE the number of users secretly whilst also charging more per user. This cost us 5K but I have learned and we will never be going back.</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">May 29, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div><div class="ad-block styles_adBlock__m9bGL"><ins class="adsbygoogle styles_adBlockInsert__Vb1gs" style="display:block" data-ad-client="ca-pub-0509843775112688" data-ad-slot="4678720473"></ins><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_adBlockAdvert__UMCLa">Advertisement</span></div></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for gundu reddy"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_green__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">GR</span></div><a data-cpl="true" href="/users/61911ef06bff2a0013391587" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">gundu reddy</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="3"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">US</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">3<!-- --> reviews</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-05-29T19:01:03.000Z" class="" data-service-review-date-time-ago="true">Updated May 29, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/683871cbdf2e4a1a2c257889" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">This is the most unethical company I…</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">This is the worst experince with any company I have ever encountered .<br/><br/>- sold a package costing over 75000 dollars<br/>Was assured of sheer security for the business plan<br/>- says on the website that deleted sheets can be restored in less than 30 days<br/>- in the past when a sheet was accidentally deleted it was retrieved <br/>- we had a hack and data and templates worth hundreds of thousands of not millions in terms of hours to replace and work lost was deleted .<br/>- out account manager told us to retrieve the sheets we need to be in the ' enterprise plan ' <br/>- the front desk did confirm that the sheets were retrievable ans connected us to tech support who retrieved one of the sheets for us <br/>- however it would take us a long time to retrieve all the sheets <br/>- we were told that the sheets were not retrievable which is obviously not true <br/>- account manager is not calling us back <br/>- despite paying 20000 per year and the severity of the hack , this has been the service<br/>- the website says you can retrieve them for thirty days <br/>- tech support says the same thing <br/>- the database where they are stored is listed online <br/>- we still haven't heard back from our account manager <br/>- we would like some herp <br/>- the devastation that your company has caused after we have put our trust in you is unimaginable <br/>- our reasons for using smartsheets was for the ability to retrieve data if there is a hack <br/>- am seeing if the data can be retrieved through legal means at this point but I am assuming smart sheets just plans to wait for the 30 day period to pass <br/>-The account manager appears to be avoiding us instead of answering questions and helping us find solutions . For example we can retrieve the important sheets manually through tech support . <br/></p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">May 28, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Linda"><div class="styles_consumerDetailsWrapper__4eZod"><button type="button" class="styles_btnWrapper__arGPQ" aria-label="Linda" aria-haspopup="dialog" aria-expanded="false" aria-controls="radix-:R19l3aknnv6:" data-state="closed"><div class="CDS_Avatar_imageWrapper__dd33e0" style="width:44px;height:44px;min-width:44px;min-height:44px" data-testid="consumer-avatar"><img alt="" data-consumer-avatar-image="true" loading="lazy" width="44" height="44" decoding="async" data-nimg="1" style="color:transparent" src="https://user-images.trustpilot.com/680bebe24db5a0c382dd5ffb/73x73.png"/></div><span class="styles_badge__oQ9m4"><svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="14px" height="14px" role="img"><path class="ic-verified-user" d="M1 3a2 2 0 0 1 2-2h10a2 2 0 0 1 2 2v7.989a2 2 0 0 1-1.298 1.873l-5 1.875c-.453.17-.951.17-1.404 0l-5-1.875A2 2 0 0 1 1 10.989V3Z"/><path class="ic-verified-user-check" d="M11.618 6.12a.875.875 0 1 0-1.236-1.24L7.03 8.22 5.66 6.647a.875.875 0 0 0-1.32 1.15l1.768 2.03c.041.047.086.089.135.125a.875.875 0 0 0 1.364.163l4.01-3.995Z"/></svg></span></button><a data-cpl="true" href="/users/680bebe24db5a0c382dd5ffb" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Linda</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="1"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">US</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">1<!-- --> review</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-04-25T22:09:16.000Z" class="" data-service-review-date-time-ago="true">Apr 25, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/680bebec7a78c7d2821ca606" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">Disappointed by Poor Service and Pricing Practices</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">I’m genuinely disappointed by my experience with Smartsheet. The main issue? Their pricing structure and upselling tactics feel more like a cash grab than customer care. Their website clearly advertises the Business plan as $19 per member/month for 3+ members, yet somehow we’re being pushed to pay for four seats — even though we only need one (maybe two at most).<br/><br/>When I questioned this, I was told they were “including additional Members to keep your overall cost in line with what you previously paid.” That logic doesn’t hold up. Why shouldn’t a small business like mine benefit from lower rates when our needs are smaller? <br/><br/>To make matters worse, the solution offered was a “one-time courtesy refund” for these extra seats (that I have to request after our renewal date) — as if we should be grateful for having to chase down a refund for something we didn’t ask for.<br/><br/>This experience has been frustrating, disappointing, and frankly, not acceptable. All we’re asking is to be charged the published rate for three users — nothing more, nothing less.<br/><br/>Smartsheet, do better.<br/></p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">April 25, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Andrew Day"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_pink__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">AD</span></div><a data-cpl="true" href="/users/67f9fd13fa400632ba936e7e" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Andrew Day</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="1"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">GB</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">1<!-- --> review</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-04-12T07:41:59.000Z" class="" data-service-review-date-time-ago="true">Apr 12, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/67f9fd27734f22fa81d3816b" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">Impossible to cancel they just keep…</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">Impossible to cancel they just keep taking your money </p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">April 12, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Gordon"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_yellow__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">GO</span></div><a data-cpl="true" href="/users/67edd6a9b0327a641b350602" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Gordon</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="1"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">US</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">1<!-- --> review</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-04-03T02:31:26.000Z" class="" data-service-review-date-time-ago="true">Apr 3, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/67edd6de4a5f896c868659a8" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">DO NOT USE this Companies Products</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">DO NOT USE this Companies Products! I work in a small company. We had a sales person call us and convince us to give their product a try for a year. We used the product and it worked. We did feel it was over priced for what it did though. The software was set to renew and at 9:00 pm the last night of renewal we received an email from a different sales rep stating that our price was to increase 65% for the year. Within 3 minutes we responded back and said this will not work for us. Way too expensive. Over the next month we sent multiple emails to the new rep stating that the price was too expensive for us. Finally after the month we had a phone call with them. Again, said it would not work and we wanted to cancel. Because of HIS delay in responding back we were past the 30 day cancellation window. To make a long story short over the next six months we filled out multiple forms with accounting, customer service and spent hours on the phone explaining and sending email trails showing the process we had gone through to cancel. Each phone call we were told it "shouldn't" be a problem. I thought is was finally complete when we received a statement from the accounting department with a "0" balance. Whew. Almost immediately we found out they had turned us over to a brutal collection agency. After discussing with our legal counsel we paid for a full year of service which we did not use and had no plans to use it. He said we would spend more fighting in court. They are a fraudulent and dishonest company. I feel they work in conjunction with the legal team to take advantage of customer. RUN AWAY QUICK and spread the word to avoid this company. </p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">April 2, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div><div class="ad-block styles_adBlock__m9bGL"><ins class="adsbygoogle styles_adBlockInsert__Vb1gs" style="display:block" data-ad-client="ca-pub-0509843775112688" data-ad-slot="6155453677"></ins><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_adBlockAdvert__UMCLa">Advertisement</span></div></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Amy"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_green__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">AM</span></div><a data-cpl="true" href="/users/5fa1c80cc3bf72001ab724f4" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Amy</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="2"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">GB</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">2<!-- --> reviews</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-03-21T22:32:42.000Z" class="" data-service-review-date-time-ago="true">Mar 21, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/67ddcceab615459ce01a5b84" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">Don’t use them</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">Don’t use them. I’ve been a loyal customer for many years and previously chose the platform over others that are in fact much better. Writing this review specifically because they changed the settings without properly notifying their customers and even though I’m a month to month subscriber they are trying to charge me an absorbent and accumulative amount after 1 year for people to simply view the sheets shared without my knowledge or approval whatsoever. The support is pathetic, waited a week for any response to basically be given a AI generated response. SCAM! Cancelling my account and moving to the better alternative! </p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">March 21, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Daniel Noakes"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_imageWrapper__dd33e0" style="width:44px;height:44px;min-width:44px;min-height:44px" data-testid="consumer-avatar"><img alt="" data-consumer-avatar-image="true" loading="lazy" width="44" height="44" decoding="async" data-nimg="1" style="color:transparent" src="https://user-images.trustpilot.com/641cb83ba91b800013ac5da2/73x73.png"/></div><a data-cpl="true" href="/users/641cb83ba91b800013ac5da2" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Daniel Noakes</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="5"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">GB</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">5<!-- --> reviews</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-03-06T10:12:54.000Z" class="" data-service-review-date-time-ago="true">Mar 6, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/67c959064b07b214f921dcdb" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">Lost a lot of money when not even using…</h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">Lost a lot of money when not even using their service due to a wierd login quirk. They put me down as an EU user, but they didn't tell me i then have to manually change my region when logging in to see my subscription. So when i went to cancel, it said i already was on the free plan (because i logged in as the default region). But they kept charging me because apparently if i log in as EU, it shows my subcription, and if i log in normally (i.e. put in my email and password like any other 'normal' site) it shows that i'm on a free subscription (which i'm not, so that's VERY deceitful!)</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">March 6, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">Unprompted review</span></div></div></div></div></section></div></article></div><div class="styles_cardWrapper__g8amG styles_show__Z8n7u"><article class="CDS_Card_card__485220 styles_reviewCard__Qwhpy" data-service-review-card-paper="true"><div data-testid="service-review-card-v2"><div class="styles_reviewCardInnerHeader__8Xqy8"><aside class="styles_consumerInfoWrapper__6HN5O" aria-label="Info for Kat E"><div class="styles_consumerDetailsWrapper__4eZod"><div class="CDS_Avatar_avatar__dd33e0 CDS_Avatar_orange__dd33e0" style="width:44px;min-width:44px;height:44px;min-height:44px" data-testid="consumer-avatar"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Avatar_avatarName__dd33e0">KE</span></div><a data-cpl="true" href="/users/6731cbcec9076a1972d37891" rel="nofollow" name="consumer-profile" target="_self" class="link_internal__Eam_b link_wrapper__ahpyq styles_consumerDetails__POC79" data-consumer-profile-link="true"><span class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 styles_consumerName__xKr9c" data-consumer-name-typography="true">Kat E</span><div class="styles_consumerExtraDetails__NY6RP" data-consumer-reviews-count="2"><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-country-typography="true">GB</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-xs__dd9b51" data-lil-dot-typography="true">•</span><span class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51" data-consumer-reviews-count-typography="true">2<!-- --> reviews</span></div></a></div></aside><div class="CDS_Typography_appearance-subtle__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 styles_datesWrapper__jszhG"><time data-cpl="true" dateTime="2025-03-03T14:19:39.000Z" class="" data-service-review-date-time-ago="true">Mar 3, 2025</time></div></div><section class="styles_reviewContentwrapper__K2aRu" aria-disabled="false"><div class="styles_reviewHeader__DzoAZ" data-service-review-rating="1"><img class="CDS_StarRating_starRating__614d2e" alt="Rated 1 out of 5 stars" width="108px" src="https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg"/></div><div class="styles_reviewContent__tuXiN" aria-hidden="false" data-review-content="true"><a class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_noUnderline__7f0c1c" href="/reviews/67c59e5bbda0ad5f28d5799b" rel="nofollow" data-review-title-typography="true"><h2 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51" data-service-review-title-typography="true">Poor customer service and lack of clarity on new license charges and conditions </h2></a><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-l__dd9b51" data-service-review-text-typography="true">Smartsheet was one of the few software options available at my company, and at first, it seemed like an ideal choice due to its many great features. When speaking with Smartsheet representatives, I was assured that users who only needed to view content in the workspaces I created would not be charged. However, just two months later, I was informed that all users would now require paid access for both “view” and “edit” permissions starting this year.<br/><br/>I’ve requested an estimated price four times and am still waiting for a response. Additionally, it was never made clear that many essential features and add-ons come at an extra cost—even with a business license. Features like data offloading, uploading, Dynamic View, resource management, and various apps all require additional payments, and the costs are steep. For instance, Dynamic View alone costs nearly GBP6,000, making it unaffordable for small businesses.<br/><br/>While Smartsheet itself is a powerful tool, its pricing structure lacks transparency, and customer support has been disappointing. The lack of upfront clarity around costs feels misleading, and I’m particularly frustrated by the poor communication regarding pricing. I’m still waiting for more details, but given the unexpected costs and lackluster support, we will likely need to explore alternative software with more competitive pricing and better customer service.</p><div class="styles_reviewBadges__Rmr_i"><div class="styles_badgesContainer__4pZPJ"><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-date"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 CDS_Badge_badgeText__2f6174">March 3, 2025</span></div><div class="CDS_Badge_badge__2f6174 CDS_Badge_s__2f6174 CDS_Badge_variant-subtle__2f6174 CDS_Badge_type-default__2f6174" data-testid="review-badge-unprompted"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-s__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 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57.9374L50.7663 71.535L19.4328 93.7049L31.3335 57.9374L0 35.7675H38.715L50.6157 0L62.5164 35.7675ZM72.6089 66.2137L50.6152 71.6823L81.7981 94L72.6089 66.2137Z" fill="currentColor"></path></svg></span></h3><div class="styles_container__yCdxd" data-were-open-to-all-accordion="true"><h4 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 CDS_Typography_weight-heavy__dd9b51" weight="heavy"><button aria-controls="business-profile-page/sidebar/experience/open/title-panel" aria-expanded="false" class="styles_button___KKNu" id="business-profile-page/sidebar/experience/open/title" tabindex="0">We're open to all<svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="m8.003 10.289 5.617-6.557.76.65-6.377 7.444L1.62 4.383l.76-.651 5.623 6.557Z"/></svg></button></h4><section aria-labelledby="business-profile-page/sidebar/experience/open/title" class="styles_content__dGBl1" id="business-profile-page/sidebar/experience/open/title-panel"><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51"><a class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_underline__7f0c1c" data-testid="who-can-write-a-review" href="https://help.trustpilot.com/s/article/Who-can-write-a-review-and-when?language=en_US" target="_blank" name="who-can-write-a-review">Anyone</a> can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an <a class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_underline__7f0c1c" data-testid="retention-period-of-reviews" href="https://help.trustpilot.com/s/article/Whats-the-retention-period-of-reviews?language=en_US" target="_blank" name="retention-period-of-reviews">account is active</a>.</p></section></div><div class="styles_container__yCdxd" data-we-champion-verified-reviews-accordion="true"><h4 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 CDS_Typography_weight-heavy__dd9b51" weight="heavy"><button aria-controls="business-profile-page/sidebar/experience/verify/title-panel" aria-expanded="false" class="styles_button___KKNu" id="business-profile-page/sidebar/experience/verify/title" tabindex="0">We champion verified reviews<svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="m8.003 10.289 5.617-6.557.76.65-6.377 7.444L1.62 4.383l.76-.651 5.623 6.557Z"/></svg></button></h4><section aria-labelledby="business-profile-page/sidebar/experience/verify/title" class="styles_content__dGBl1" id="business-profile-page/sidebar/experience/verify/title-panel"><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51">Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.<br/><br/><a class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_underline__7f0c1c" data-testid="how-do-reviews-get-on-trustpilot" href="https://help.trustpilot.com/s/article/How-do-reviews-get-on-Trustpilot?utm_campaign=verified&utm_content=verified_tooltip&utm_medium=referral&utm_source=transparency_page&language=en_US" target="_blank" data-name="how-do-reviews-get-on-trustpilot">Learn more</a> about other kinds of reviews.</p></section></div><div class="styles_container__yCdxd" data-we-fight-fake-review-accordion="true"><h4 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 CDS_Typography_weight-heavy__dd9b51" weight="heavy"><button aria-controls="business-profile-page/sidebar/experience/fake/title-panel" aria-expanded="false" class="styles_button___KKNu" id="business-profile-page/sidebar/experience/fake/title" tabindex="0">We fight fake reviews<svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="m8.003 10.289 5.617-6.557.76.65-6.377 7.444L1.62 4.383l.76-.651 5.623 6.557Z"/></svg></button></h4><section aria-labelledby="business-profile-page/sidebar/experience/fake/title" class="styles_content__dGBl1" id="business-profile-page/sidebar/experience/fake/title-panel"><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51">We use dedicated people and clever technology to safeguard our platform. Find out how we <a class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_underline__7f0c1c" data-testid="combating-fake-reviews" href="/trust/combating-fake-reviews" target="_blank" data-name="combating-fake-reviews">combat fake reviews</a>.</p></section></div><div class="styles_container__yCdxd" data-we-show-the-latest-reviews-accordion="true"><h4 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 CDS_Typography_weight-heavy__dd9b51" weight="heavy"><button aria-controls="business-profile-page/sidebar/experience/latest/title-panel" aria-expanded="false" class="styles_button___KKNu" id="business-profile-page/sidebar/experience/latest/title" tabindex="0">We show the latest reviews<svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="m8.003 10.289 5.617-6.557.76.65-6.377 7.444L1.62 4.383l.76-.651 5.623 6.557Z"/></svg></button></h4><section aria-labelledby="business-profile-page/sidebar/experience/latest/title" class="styles_content__dGBl1" id="business-profile-page/sidebar/experience/latest/title-panel"><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51">Learn about Trustpilot’s <a class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_underline__7f0c1c" data-testid="the-journey-of-reviews-on-trustpilot" href="https://help.trustpilot.com/s/article/The-journey-of-reviews-on-Trustpilot?language=en_US" target="_blank" data-name="the-journey-of-reviews-on-trustpilot">review process</a>.</p></section></div><div class="styles_container__yCdxd" data-we-encourage-constructive-feedback-accordion="true"><h4 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 CDS_Typography_weight-heavy__dd9b51" weight="heavy"><button aria-controls="business-profile-page/sidebar/experience/feedback/title-panel" aria-expanded="false" class="styles_button___KKNu" id="business-profile-page/sidebar/experience/feedback/title" tabindex="0">We encourage constructive feedback<svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="m8.003 10.289 5.617-6.557.76.65-6.377 7.444L1.62 4.383l.76-.651 5.623 6.557Z"/></svg></button></h4><section aria-labelledby="business-profile-page/sidebar/experience/feedback/title" class="styles_content__dGBl1" id="business-profile-page/sidebar/experience/feedback/title-panel"><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51">Here are <a class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_underline__7f0c1c" data-testid="8-tips-for-writing-great-customer-review" href="https://help.trustpilot.com/s/article/8-tips-for-writing-great-customer-reviews?language=en_US" target="_blank" data-name="8-tips-for-writing-great-customer-review">8 tips for writing great reviews</a>.</p></section></div><div class="styles_container__yCdxd" data-we-verify-companies-and-reviewers-accordion="true"><h4 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 CDS_Typography_weight-heavy__dd9b51" weight="heavy"><button aria-controls="business-profile-page/trustpilot-experience/title-panel" aria-expanded="false" class="styles_button___KKNu" id="business-profile-page/trustpilot-experience/title" tabindex="0">We verify reviewers<svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="m8.003 10.289 5.617-6.557.76.65-6.377 7.444L1.62 4.383l.76-.651 5.623 6.557Z"/></svg></button></h4><section aria-labelledby="business-profile-page/trustpilot-experience/title" class="styles_content__dGBl1" id="business-profile-page/trustpilot-experience/title-panel"><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51">Verification can help ensure <a class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_underline__7f0c1c" data-testid="verify-your-identity-with-photo-id" href="https://help.trustpilot.com/s/article/Verify-your-identity-with-photo-ID?language=en_US" target="_blank" data-name="verify-your-identity-with-photo-id">real people</a> are writing the reviews you read on Trustpilot.</p></section></div><div class="styles_container__yCdxd" data-advocate-against-bias-accordion="true"><h4 class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51 CDS_Typography_weight-heavy__dd9b51" weight="heavy"><button aria-controls="business-profile-page/sidebar/experience/bias/title-panel" aria-expanded="false" class="styles_button___KKNu" id="business-profile-page/sidebar/experience/bias/title" tabindex="0">We advocate against bias<svg aria-hidden="true" viewBox="0 0 16 16" fill="inherit" class="CDS_Icon_icon__c30ce7 CDS_Icon_default__c30ce7" xmlns="http://www.w3.org/2000/svg" width="16px" height="16px" role="img"><path fill-rule="evenodd" clip-rule="evenodd" d="m8.003 10.289 5.617-6.557.76.65-6.377 7.444L1.62 4.383l.76-.651 5.623 6.557Z"/></svg></button></h4><section aria-labelledby="business-profile-page/sidebar/experience/bias/title" class="styles_content__dGBl1" id="business-profile-page/sidebar/experience/bias/title-panel"><p class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_body-m__dd9b51">Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes <a class="CDS_Typography_appearance-default__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Link_link__7f0c1c CDS_Link_underline__7f0c1c" data-testid="when-not-to-write" href="https://help.trustpilot.com/s/article/Who-can-write-a-review-and-when?language=en_US" target="_blank" name="when-not-to-write">against our guidelines</a>.</p></section></div><a class="CDS_Button_button__cb9d05 CDS_Button_l__cb9d05 CDS_Button_appearance-primary__cb9d05 CDS_Button_wide__cb9d05 styles_button__MFQua" href="/trust" target="_blank"><span class="CDS_Typography_appearance-inherit__dd9b51 CDS_Typography_prettyStyle__dd9b51 CDS_Typography_heading-xs__dd9b51 CDS_Typography_disableResponsiveSizing__dd9b51 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All rights reserved.</div></div></div></div></footer></div></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"pageUrl":"https://www.trustpilot.com/review/www.smartsheet.com","businessUnit":{"id":"5465000a00006400057b859d","displayName":"Smartsheet","identifyingName":"www.smartsheet.com","numberOfReviews":100,"trustScore":1.4,"websiteUrl":"https://smartsheet.com","websiteTitle":"www.smartsheet.com","profileImageUrl":"//s3-eu-west-1.amazonaws.com/tpd/logos/5465000a00006400057b859d/0x0.png","customHeaderUrl":"","promotion":null,"hideCompetitorModule":false,"stars":1.5,"categories":[{"id":"business_and_it_consulting_agency","name":"Business and IT Consulting Agency","rank":"undefined","cardinality":"undefined","isPrimary":false},{"id":"business_to_business_service","name":"Business to Business Service","rank":"undefined","cardinality":"undefined","isPrimary":true}],"breadcrumb":{"topLevelId":"business_services","topLevelDisplayName":"Business Services","midLevelId":"administration_services","midLevelDisplayName":"Administration \u0026 Services","bottomLevelId":"business_to_business_service","bottomLevelDisplayName":"Business to Business Service"},"isClaimed":true,"isClosed":false,"isTemporarilyClosed":false,"locationsCount":0,"isCollectingReviews":false,"verification":{"verifiedByGoogle":false,"verifiedPaymentMethod":false,"verifiedUserIdentity":false},"hasCollectedIncentivisedReviews":false,"consumerAlert":null,"consumerAlerts":[],"isMerged":false,"contactInfo":{"email":"","address":"","city":"","country":"","phone":"(844) 324-2360","zipCode":""},"activity":{"isUsingPaidFeatures":false,"hasSubscription":false,"isAskingForReviews":false,"claimedDate":"2014-12-04T19:04:07.000Z","isClaimed":true,"previouslyClaimed":true,"replyBehavior":{"averageDaysToReply":0,"lastReplyToNegativeReview":null,"negativeReviewsWithRepliesCount":0,"replyPercentage":0,"totalNegativeReviewsCount":22},"verification":{"verifiedByGoogle":false,"verifiedPaymentMethod":false,"verifiedUserIdentity":false},"hasBusinessUnitMergeHistory":false,"basiclinkRate":0,"hideBasicLinkAlert":false,"isUsingAIResponses":false},"hasCustomHeaderSetting":false,"hasPromotionSetting":false},"reviews":[{"id":"69134f8a4755e5bfaf89b3ba","filtered":false,"isPending":false,"text":"I'd agree with other reviewers. Interface is great for simple pm and easy comms with stakeholders but basics such as account set up, inviting partners to join / administrate and the simple day to day thinks are horrendous - massive saving lags means never being certain if / when updates are saved. Invited team members don't receive invites. Added members dont show in dashboard... and on and on and on. AVOID","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-11-11T17:00:26.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"I'd agree with other reviewers","likes":0,"source":"Organic","dates":{"experiencedDate":"2025-11-11T00:00:00.000Z","publishedDate":"2025-11-11T17:00:26.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"590b1f240000ff000a945f67","displayName":"Customer","imageUrl":"","numberOfReviews":3,"countryCode":"GB","hasImage":false,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"68eeb894ee9cc8c0f7667897","filtered":false,"isPending":false,"text":"Smartsheet is, without a doubt, THE worst company we have ever worked with. The only reason I didn't give this a zero is that the review made me choose one or more stars. The customer service is worthless. They insist they have solved a problem and close the case without ever truly listening to the problem and solving it effectively. You can't ever get a hold of an actual person who will take accountability of the service request. We cannot even reach our salesperson without a week+ wait. Save your time, money, and sanity by avoiding this company at all costs!!!","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-10-14T22:54:44.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"Smartsheet is worthless, prone to errors that not even their own techs can fix.","likes":1,"source":"Organic","dates":{"experiencedDate":"2025-10-14T00:00:00.000Z","publishedDate":"2025-10-14T22:54:44.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"68eeb88df529f9a0bbf7a8af","displayName":"Sarah Bosma Altena","imageUrl":"https://user-images.trustpilot.com/68eeb88df529f9a0bbf7a8af/73x73.png","numberOfReviews":1,"countryCode":"US","hasImage":true,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"68e3f67fcf35671d50655979","filtered":false,"isPending":false,"text":"I've been using Smartsheet a long time for project management tasks. I like the UI but the product needs serious improvement on task management on how it manages predecessors, durations and start and finish times. I've provided feedback in the past but never seen any improvement.\n\nThe big obstacle now is that it lets you use enter hour durations but then rounds it up to a whole day! So on a Tech project that's fine until you get to the cutover when you need to work in hours","rating":2,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-10-06T19:03:59.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"Task management","likes":1,"source":"Organic","dates":{"experiencedDate":"2025-10-06T00:00:00.000Z","publishedDate":"2025-10-06T19:03:59.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"5ff84ccca41b62001aeb05b9","displayName":"Alan Fisher","imageUrl":"","numberOfReviews":6,"countryCode":"GB","hasImage":false,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"68dd69c34b504c84707cbfd2","filtered":false,"isPending":false,"text":"Horrible customer service.","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-10-01T19:49:55.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"Horrible customer service.","likes":0,"source":"Organic","dates":{"experiencedDate":"2025-01-01T00:00:00.000Z","publishedDate":"2025-10-01T19:49:55.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"68dd69be8a838c1063810a86","displayName":"Sarah Hartung","imageUrl":"https://user-images.trustpilot.com/68dd69be8a838c1063810a86/73x73.png","numberOfReviews":1,"countryCode":"US","hasImage":true,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"68d3a315eacd4733894a91ea","filtered":false,"isPending":false,"text":"Worst CS in the industry.\nSmartsheet can decide if they want more money from you whenever they feel like it, giving zero to minimal heads up, and you will find out about it after they charged you, holding your money with no refund policy, basically holding you (your money) hostage, with nobody to talk too, ignoring you completely. Borderline criminal. \nStay away, it's not like the product if best in class or anything.","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-09-24T09:51:49.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"Worst CS in the industry.","likes":1,"source":"Organic","dates":{"experiencedDate":"2025-08-24T00:00:00.000Z","publishedDate":"2025-09-24T09:51:49.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"6005653a8f377f001939736f","displayName":"Itay Kurgan","imageUrl":"","numberOfReviews":2,"countryCode":"IL","hasImage":false,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"68b00769c5beac679473cf66","filtered":false,"isPending":false,"text":"Pricing and Permissions. \n\nSmartsheet is a great product, but the new pricing tied to changing permissions levels is damaging how teams use it. I use Smartsheet myself, introduce it to businesses, and train teams to get value from it. Now I see clients rationing access, cutting back edit rights, and becoming more limited in how they share—all to avoid costs ... and unexpected costs. Not good for a collaborative tool!","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-08-28T09:38:17.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"Pricing and Permissions","likes":0,"source":"Organic","dates":{"experiencedDate":"2025-08-28T00:00:00.000Z","publishedDate":"2025-08-28T09:38:17.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"612baa710dfad80012d02444","displayName":"John","imageUrl":"","numberOfReviews":7,"countryCode":"IE","hasImage":false,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"68a92246ca2ec97af517f444","filtered":false,"isPending":false,"text":"If you click \"Unsubscribe\" it gives you a message stating that it may take 10 days to take effect ..... 3 months later, and still near-daily spam to people who don't want the emails. If you want to annoy (and ultimately lose) customers, then sign up for this company! The 1.4 star rating makes sense now.","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-08-23T04:07:02.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"If you click \"Unsubscribe\" it gives you…","likes":0,"source":"Organic","dates":{"experiencedDate":"2025-08-22T00:00:00.000Z","publishedDate":"2025-08-23T04:07:02.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"68a9222f64d5cf468fa18edb","displayName":"Customer","imageUrl":"","numberOfReviews":1,"countryCode":"CA","hasImage":false,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"686c29e830e33b091edacccc","filtered":false,"isPending":false,"text":"This company scammed me. Beware. I got a \"free photoshoot\" email from Uber, clicked on the link, which brought me to Smartshoot's website. I typed in my CC details (I assumed in case I wanted extra editing on the photos or something) and then they ended up charging me $125 after the shoot for no reason.\n\nHours on the phone with the company, and they won't do anything about it. They offer no explanation. So bizarre. Hopefully you've done your research if you're looking on here. Do not use them. Happy to answer more questions about this. You can find me by searching my name.","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-07-07T22:11:21.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"This company scammed me","likes":0,"source":"Organic","dates":{"experiencedDate":"2025-04-15T00:00:00.000Z","publishedDate":"2025-07-07T22:11:21.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"671fc3c9916809cbbbacedac","displayName":"Paul S","imageUrl":"","numberOfReviews":4,"countryCode":"US","hasImage":false,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"68673ef62726cf7fc6b1df96","filtered":false,"isPending":false,"text":"Would rate it 0/5 if I could. 0 support. Our account executive changed 3 times in the span of 6 months without us being told, we had to discover it everytime by emailing our old account executive, getting no answer, reaching out to other contacts in SmartSheet and then we would learn about the change. We were promised some rebates when they changed the billing model, never got them. Renewal management is a pain in the ass to deal with. They just seem very dishonest. As soon as you sign with them do not expect any type of support except for being sold more product.","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-07-04T04:39:50.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"Would rate it 0/5 if I could","likes":1,"source":"Organic","dates":{"experiencedDate":"2025-07-03T00:00:00.000Z","publishedDate":"2025-07-04T04:39:50.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"5fbb2908d030360019b7801f","displayName":"Cuong Duy Kevin","imageUrl":"","numberOfReviews":3,"countryCode":"CA","hasImage":false,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"6855b30140b38304c479b1ef","filtered":false,"isPending":false,"text":"worst company on the planet - no actual sheet that works properly and no support whatsoever. article that talk about sheets and have no actual use.","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-06-20T21:14:09.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"worst company on the planet","likes":0,"source":"Organic","dates":{"experiencedDate":"2025-06-20T00:00:00.000Z","publishedDate":"2025-06-20T21:14:09.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"6855b2f8f0e9f3bcc07a77b3","displayName":"Layne Singh","imageUrl":"https://user-images.trustpilot.com/6855b2f8f0e9f3bcc07a77b3/73x73.png","numberOfReviews":1,"countryCode":"GB","hasImage":true,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"68546401a615aa90c8f8204f","filtered":false,"isPending":false,"text":"A great tool, totally let down by zero support !\nlong term 10 year+ customer, nearly 2 x weeks with no resolution.\ndon't recommend at all if you ever need support, look elsewhere !","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-06-19T21:24:49.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"worst support in the universe !","likes":0,"source":"Organic","dates":{"experiencedDate":"2025-06-20T00:00:00.000Z","publishedDate":"2025-06-19T21:24:49.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"685463f62f247843cc24637f","displayName":"Sel Rowlands","imageUrl":"https://user-images.trustpilot.com/685463f62f247843cc24637f/73x73.png","numberOfReviews":1,"countryCode":"AU","hasImage":true,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"6842ce5519466793b0c28efb","filtered":false,"isPending":false,"text":"I have written to shut down my account twice, and they say it is solved, but then I am charged again. This is a scam company.-","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-06-06T13:17:41.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"Say they close your account but charge you again","likes":0,"source":"Organic","dates":{"experiencedDate":"2025-06-06T00:00:00.000Z","publishedDate":"2025-06-06T13:17:41.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"6842cddcf0e9f3de1e65e1f6","displayName":"Søren Printz","imageUrl":"https://user-images.trustpilot.com/6842cddcf0e9f3de1e65e1f6/73x73.png","numberOfReviews":1,"countryCode":"DK","hasImage":true,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"683cdb5e55c1502ecc547835","filtered":false,"isPending":false,"text":"Initially enjoyed Smartsheet for its automation features and ability to collaborate easier with external contractors and new vendors. Over time, they made these features more expensive and barely improved their software.\n\nThis year, when asked to reduce the number of users on contract due to redundancies in my team, they locked us into the previous year's contract, citing a \"Negative Option\" rule already outlawed by the FCC in the USA. This is unethical and not only that, they tried to INCREASE the number of users secretly whilst also charging more per user. This cost us 5K but I have learned and we will never be going back.","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-06-02T00:59:42.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"Started well, but locks you in and gives you a worse product","likes":0,"source":"Organic","dates":{"experiencedDate":"2025-05-29T00:00:00.000Z","publishedDate":"2025-06-02T00:59:42.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"683cdb542824b519f9feb11f","displayName":"Marcus Wong Hungrypuffin","imageUrl":"https://user-images.trustpilot.com/683cdb542824b519f9feb11f/73x73.png","numberOfReviews":1,"countryCode":"AU","hasImage":true,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"683871cbdf2e4a1a2c257889","filtered":false,"isPending":false,"text":"This is the worst experince with any company I have ever encountered .\n\n- sold a package costing over 75000 dollars\nWas assured of sheer security for the business plan\n- says on the website that deleted sheets can be restored in less than 30 days\n- in the past when a sheet was accidentally deleted it was retrieved \n- we had a hack and data and templates worth hundreds of thousands of not millions in terms of hours to replace and work lost was deleted .\n- out account manager told us to retrieve the sheets we need to be in the ' enterprise plan ' \n- the front desk did confirm that the sheets were retrievable ans connected us to tech support who retrieved one of the sheets for us \n- however it would take us a long time to retrieve all the sheets \n- we were told that the sheets were not retrievable which is obviously not true \n- account manager is not calling us back \n- despite paying 20000 per year and the severity of the hack , this has been the service\n- the website says you can retrieve them for thirty days \n- tech support says the same thing \n- the database where they are stored is listed online \n- we still haven't heard back from our account manager \n- we would like some herp \n- the devastation that your company has caused after we have put our trust in you is unimaginable \n- our reasons for using smartsheets was for the ability to retrieve data if there is a hack \n- am seeing if the data can be retrieved through legal means at this point but I am assuming smart sheets just plans to wait for the 30 day period to pass \n-The account manager appears to be avoiding us instead of answering questions and helping us find solutions . For example we can retrieve the important sheets manually through tech support . \n","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-05-29T16:40:11.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"This is the most unethical company I…","likes":0,"source":"Organic","dates":{"experiencedDate":"2025-05-28T00:00:00.000Z","publishedDate":"2025-05-29T16:40:11.000Z","updatedDate":"2025-05-29T19:01:03.000Z","submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"61911ef06bff2a0013391587","displayName":"gundu reddy","imageUrl":"","numberOfReviews":3,"countryCode":"US","hasImage":false,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"680bebec7a78c7d2821ca606","filtered":false,"isPending":false,"text":"I’m genuinely disappointed by my experience with Smartsheet. The main issue? Their pricing structure and upselling tactics feel more like a cash grab than customer care. Their website clearly advertises the Business plan as $19 per member/month for 3+ members, yet somehow we’re being pushed to pay for four seats — even though we only need one (maybe two at most).\n\nWhen I questioned this, I was told they were “including additional Members to keep your overall cost in line with what you previously paid.” That logic doesn’t hold up. Why shouldn’t a small business like mine benefit from lower rates when our needs are smaller? \n\nTo make matters worse, the solution offered was a “one-time courtesy refund” for these extra seats (that I have to request after our renewal date) — as if we should be grateful for having to chase down a refund for something we didn’t ask for.\n\nThis experience has been frustrating, disappointing, and frankly, not acceptable. All we’re asking is to be charged the published rate for three users — nothing more, nothing less.\n\nSmartsheet, do better.\n","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-04-25T22:09:16.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"Disappointed by Poor Service and Pricing Practices","likes":1,"source":"Organic","dates":{"experiencedDate":"2025-04-25T00:00:00.000Z","publishedDate":"2025-04-25T22:09:16.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"680bebe24db5a0c382dd5ffb","displayName":"Linda","imageUrl":"https://user-images.trustpilot.com/680bebe24db5a0c382dd5ffb/73x73.png","numberOfReviews":1,"countryCode":"US","hasImage":true,"isVerified":true},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"67f9fd27734f22fa81d3816b","filtered":false,"isPending":false,"text":"Impossible to cancel they just keep taking your money ","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-04-12T07:41:59.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"Impossible to cancel they just keep…","likes":0,"source":"Organic","dates":{"experiencedDate":"2025-04-12T00:00:00.000Z","publishedDate":"2025-04-12T07:41:59.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"67f9fd13fa400632ba936e7e","displayName":"Andrew Day","imageUrl":"","numberOfReviews":1,"countryCode":"GB","hasImage":false,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"67edd6de4a5f896c868659a8","filtered":false,"isPending":false,"text":"DO NOT USE this Companies Products! I work in a small company. We had a sales person call us and convince us to give their product a try for a year. We used the product and it worked. We did feel it was over priced for what it did though. The software was set to renew and at 9:00 pm the last night of renewal we received an email from a different sales rep stating that our price was to increase 65% for the year. Within 3 minutes we responded back and said this will not work for us. Way too expensive. Over the next month we sent multiple emails to the new rep stating that the price was too expensive for us. Finally after the month we had a phone call with them. Again, said it would not work and we wanted to cancel. Because of HIS delay in responding back we were past the 30 day cancellation window. To make a long story short over the next six months we filled out multiple forms with accounting, customer service and spent hours on the phone explaining and sending email trails showing the process we had gone through to cancel. Each phone call we were told it \"shouldn't\" be a problem. I thought is was finally complete when we received a statement from the accounting department with a \"0\" balance. Whew. Almost immediately we found out they had turned us over to a brutal collection agency. After discussing with our legal counsel we paid for a full year of service which we did not use and had no plans to use it. He said we would spend more fighting in court. They are a fraudulent and dishonest company. I feel they work in conjunction with the legal team to take advantage of customer. RUN AWAY QUICK and spread the word to avoid this company. ","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-04-03T02:31:26.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"DO NOT USE this Companies Products","likes":1,"source":"Organic","dates":{"experiencedDate":"2025-04-02T00:00:00.000Z","publishedDate":"2025-04-03T02:31:26.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"67edd6a9b0327a641b350602","displayName":"Gordon","imageUrl":"","numberOfReviews":1,"countryCode":"US","hasImage":false,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"67ddcceab615459ce01a5b84","filtered":false,"isPending":false,"text":"Don’t use them. I’ve been a loyal customer for many years and previously chose the platform over others that are in fact much better. Writing this review specifically because they changed the settings without properly notifying their customers and even though I’m a month to month subscriber they are trying to charge me an absorbent and accumulative amount after 1 year for people to simply view the sheets shared without my knowledge or approval whatsoever. The support is pathetic, waited a week for any response to basically be given a AI generated response. SCAM! Cancelling my account and moving to the better alternative! ","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-03-21T22:32:42.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"Don’t use them","likes":1,"source":"Organic","dates":{"experiencedDate":"2025-03-21T00:00:00.000Z","publishedDate":"2025-03-21T22:32:42.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"5fa1c80cc3bf72001ab724f4","displayName":"Amy","imageUrl":"","numberOfReviews":2,"countryCode":"GB","hasImage":false,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"67c959064b07b214f921dcdb","filtered":false,"isPending":false,"text":"Lost a lot of money when not even using their service due to a wierd login quirk. They put me down as an EU user, but they didn't tell me i then have to manually change my region when logging in to see my subscription. So when i went to cancel, it said i already was on the free plan (because i logged in as the default region). But they kept charging me because apparently if i log in as EU, it shows my subcription, and if i log in normally (i.e. put in my email and password like any other 'normal' site) it shows that i'm on a free subscription (which i'm not, so that's VERY deceitful!)","rating":1,"labels":{"merged":null,"verification":{"isVerified":false,"createdDateTime":"2025-03-06T10:12:54.000Z","reviewSourceName":"Organic","verificationSource":"invitation","verificationLevel":"not-verified","hasDachExclusion":false}},"title":"Lost a lot of money when not even using…","likes":0,"source":"Organic","dates":{"experiencedDate":"2025-03-06T00:00:00.000Z","publishedDate":"2025-03-06T10:12:54.000Z","updatedDate":null,"submittedDate":null},"report":null,"hasUnhandledReports":false,"consumer":{"id":"641cb83ba91b800013ac5da2","displayName":"Daniel Noakes","imageUrl":"https://user-images.trustpilot.com/641cb83ba91b800013ac5da2/73x73.png","numberOfReviews":5,"countryCode":"GB","hasImage":true,"isVerified":false},"reply":null,"consumersReviewCountOnSameDomain":1,"consumersReviewCountOnSameLocation":null,"productReviews":[],"language":"en","location":null},{"id":"67c59e5bbda0ad5f28d5799b","filtered":false,"isPending":false,"text":"Smartsheet was one of the few software options available at my company, and at first, it seemed like an ideal choice due to its many great features. When speaking with Smartsheet representatives, I was assured that users who only needed to view content in the workspaces I created would not be charged. However, just two months later, I was informed that all users would now require paid access for both “view” and “edit” permissions starting this year.\n\nI’ve requested an estimated price four times and am still waiting for a response. Additionally, it was never made clear that many essential features and add-ons come at an extra cost—even with a business license. Features like data offloading, uploading, Dynamic View, resource management, and various apps all require additional payments, and the costs are steep. For instance, Dynamic View alone costs nearly GBP6,000, making it unaffordable for small businesses.\n\nWhile Smartsheet itself is a powerful tool, its pricing structure lacks transparency, and customer support has been disappointing. The lack of upfront clarity around costs feels misleading, and I’m particularly frustrated by the poor communication regarding pricing. 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We'll look into it.","business-profile-page/locations/address/submit/error":"An error occurred. Please try again.","business-profile-page/locations/card/title":"Locations","business-profile-page/location-box/title":"Location","business-profile-page/location-box/link":"Switch location","business-profile-page/locations/card/pick":"Pick a location to see its reviews","business-profile-page/locations/card/flag":"Flag location","business-profile-page/top-rated-products/title":"All rated products","business-profile-page/top-rated-products/title-v2":"Popular products","business-profile-page/top-rated-products/see-all":"See all products","business-profile-page/top-rated-products/show-more":"Show more","business-profile-page/top-rated-products/modal/title":"All rated products","business-profile-page/top-rated-products/modal/search-placeholder":"Search products","business-profile-page/top-rated-products/modal/end-of-results":"End of results","business-profile-page/top-rated-products/modal/empty-search":"Sorry, no products match your search.","business-profile-page/sidebar/business-unit-info/company-info":"Information written by the company","business-profile-page/sidebar/business-unit-info/external-sources-info":"Information provided by various external sources","business-profile-page/sidebar/business-unit-info/categories/header-one":"Category","business-profile-page/sidebar/business-unit-info/categories/header-multiple":"Categories","business-profile-page/sidebar/business-unit-info/categories/header-tooltip":"Companies on Trustpilot can choose relevant categories to describe their industry, products, or services.[LINEBREAK][LINEBREAK]All companies in a category are eligible to be best in that category if they’re actively asking for reviews and have received 25 or more reviews in the last 12 months.[LINEBREAK][LINEBREAK]Some companies on Trustpilot aren’t eligible to be best in a category, and others aren’t on Trustpilot at all. 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People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an [LINK-BEGIN-2]account is active[LINK-END-2].","business-profile-page/sidebar/experience/open/title":"We're open to all","business-profile-page/sidebar/experience/fake/body-v2":"We use dedicated people and clever technology to safeguard our platform. Find out how we [LINK-BEGIN]combat fake reviews[LINK-END].","business-profile-page/sidebar/experience/fake/title":"We fight fake reviews","business-profile-page/sidebar/experience/feedback/body-v2":"Here are [LINK-BEGIN]8 tips for writing great reviews[LINK-END].","business-profile-page/sidebar/experience/feedback/title":"We encourage constructive feedback","business-profile-page/sidebar/experience/latest/body":"Learn about Trustpilot’s [LINK-BEGIN]review process[LINK-END].","business-profile-page/sidebar/experience/latest/title":"We show the latest reviews","business-profile-page/sidebar/experience/verify/body":"Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.[LINEBREAK][LINEBREAK][LINK-BEGIN]Learn more[LINK-END] about other kinds of reviews.","business-profile-page/sidebar/experience/verify/title":"We champion verified reviews","business-profile-page/sidebar/experience/bias/body":"It goes against our guidelines to offer [LINK-BEGIN-1]incentives[LINK-END-1] for reviews. We also ensure all reviews are published [LINK-BEGIN-2]without moderation[LINK-END-2].","business-profile-page/sidebar/experience/bias/body-v2":"Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes [LINK-BEGIN]against our guidelines[LINK-END].","business-profile-page/sidebar/experience/bias/title":"We advocate against bias","business-profile-page/sidebar/experience/title":"The Trustpilot Experience","business-profile-page/sidebar/experience/button":"Take a closer look","business-profile-page/sidebar/experience/incentives-banner/title":"Companies on Trustpilot can’t offer incentives or pay to hide any reviews.","business-profile-page/sidebar/experience/incentives-banner/title-v2":"Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.","business-profile-page/sidebar/location/title":"Locations","business-profile-page/sidebar/location/see-all":"See all [NUMBER] locations","business-profile-page/sidebar/location/see-all-v2":"See all","business-profile-page/sidebar/location/modal/title":"Locations","business-profile-page/sidebar/location/modal/search":"Find a location","business-profile-page/sidebar/location/modal/error":"Something went wrong, please refresh your page","business-profile-page/sidebar/location/modal/empty":"We couldn't find this location","business-profile-page/sidebar/location/modal/notify/title":"Add a missing location","business-profile-page/sidebar/location/form/title":"What seems to be the issue with this location?","business-profile-page/sidebar/location/form/option/location-closed":"This location closed permanently","business-profile-page/sidebar/location/form/option/location-nonexistent":"This location doesn't exist","business-profile-page/sidebar/location/form/option/location-moved":"This location has moved","business-profile-page/sidebar/location/form/button/submit":"Submit","business-profile-page/sidebar/location/form/submit-message":"Thanks for letting us know! We'll look into it.","business-profile-page/sidebar/similar-business-units/footer":"Suggested companies are based on people’s [LINK-BEGIN]browsing tendencies[LINK-END].","business-profile-page/sidebar/similar-business-units/inviting-status/claimed":"Claimed","business-profile-page/sidebar/similar-business-units/inviting-status/unclaimed":"Unclaimed","business-profile-page/sidebar/similar-business-units/inviting-status/collecting":"Asking for reviews","business-profile-page/sidebar/similar-business-units/title":"People who looked at this company also looked at","business-profile-page/sidebar/similar-business-units/title-v2":"People also looked at","business-profile-page/sidebar/transparency/header":"Company activity","business-profile-page/sidebar/transparency/link":"See all","business-profile-page/sidebar/transparency/claimed-v2":"Claimed profile","business-profile-page/sidebar/transparency/claimed/modal/header":"Claimed profile","business-profile-page/sidebar/transparency/claimed/modal/body":"By claiming their Trustpilot profile, this company can reply to reviews, ask customers to write reviews, and more.[LINE-BREAK]Any company can claim their profile and ask customers to review them for free. [LINK-BEGIN]Learn more[LINK-END]","business-profile-page/sidebar/transparency/unclaimed-v2":"Unclaimed profile","business-profile-page/sidebar/transparency/unclaimed/modal/header":"Unclaimed profile","business-profile-page/sidebar/transparency/unclaimed/modal/body/never-claimed":"This company hasn’t claimed their Trustpilot profile and might not know it exists. In some cases, this may result in a lower star rating. [LINK-BEGIN]Learn more[LINK-END]","business-profile-page/sidebar/transparency/unclaimed/modal/body/previously-claimed":"This company previously claimed their Trustpilot profile, but has since unclaimed it. In some cases, this may result in a lower star rating. [LINK-BEGIN]Learn more[LINK-END]","business-profile-page/sidebar/transparency/not-verified-v2":"No verified details yet","business-profile-page/sidebar/transparency/not-verified/modal/header":"Hasn’t verified additional company details","business-profile-page/sidebar/transparency/not-verified/modal/body":"Transparency is important to us. To help people make better informed decisions, we display if a company has verified additional details.[LINE-BREAK]Any company that has claimed their Trustpilot profile can choose to verify. [LINK-BEGIN]Learn more[LINK-END]","business-profile-page/sidebar/transparency/unsupported-methods":"May use unsupported invitation methods","business-profile-page/sidebar/transparency/unsupported-methods/modal/header":"Unsupported invitation methods","business-profile-page/sidebar/transparency/unsupported-methods/modal/body/paragraph-1":"We’ve detected that this company may be asking for reviews in a way that Trustpilot doesn’t support. This can lead to bias and compromise the reliability of reviews.","business-profile-page/sidebar/transparency/unsupported-methods/modal/body/paragraph-2":"Trustpilot provides companies with free and [LINK-BEGIN]supported methods[LINK-END] to send review invitations. These help ensure that reviews are genuine and asked for in a fair, consistent way. ","business-profile-page/sidebar/transparency/asking-for-reviews":"Asks for reviews — positive or negative","business-profile-page/sidebar/transparency/asking-for-reviews/modal/header":"Asking for reviews","business-profile-page/sidebar/transparency/asking-for-reviews/modal/body":"This company actively asks customers to write reviews using Trustpilot’s invitation services. This may result in a more representative star rating. [LINK-BEGIN]Learn more[LINK-END]","business-profile-page/sidebar/transparency/not-asking-for-reviews":"No history of asking for reviews","business-profile-page/sidebar/transparency/not-asking-for-reviews/modal/header":"Asking for reviews","business-profile-page/sidebar/transparency/not-asking-for-reviews/modal/body":"Trustpilot has no record of this company asking customers to write reviews. In some cases, this may result in a lower star rating. [LINK-BEGIN]Learn more[LINK-END]","business-profile-page/sidebar/transparency/organic-reviews":"People review on their own initiative","business-profile-page/sidebar/transparency/organic-reviews/modal/header":"Organic reviews","business-profile-page/sidebar/transparency/organic-reviews/modal/body":"Trustpilot is an open review platform, so people can write [LINK-BEGIN]organic reviews[LINK-END] without being asked to by a company.","business-profile-page/sidebar/transparency/organic-reviews/modal/body-text":"Trustpilot is an open review platform, so people with a genuine experience can write [LINK-BEGIN]organic reviews[LINK-END] without being asked to by a company. These are written without using our supported invitation methods.","business-profile-page/sidebar/transparency/paid-features":"Pays for extra features","business-profile-page/sidebar/transparency/paid-features/modal/header":"Paid features","business-profile-page/sidebar/transparency/paid-features/modal/body":"Companies that subscribe to Trustpilot’s paid plans have access to more review invitations, business support, and [LINK-BEGIN]other features.[LINK-END]","business-profile-page/sidebar/transparency/paid-features-on-trial":"Access to extra features","business-profile-page/sidebar/transparency/paid-features-on-trial/modal/header":"Paid features","business-profile-page/sidebar/transparency/paid-features-on-trial/modal/body":"Companies that are on a Trustpilot plan trial have access to more review invitations, business support, and [LINK-BEGIN]other features.[LINK-END]","business-profile-page/sidebar/transparency/negative-reviews/response-rate/many":"Replied to [PERCENTAGE]% of negative reviews","business-profile-page/sidebar/transparency/negative-reviews/response-rate/few":"Replied to [COUNT] out of [TOTAL] negative reviews","business-profile-page/sidebar/transparency/negative-reviews/response-rate/modal/header":"Negative review response rate","business-profile-page/sidebar/transparency/negative-reviews/response-rate/modal/body":"Trustpilot regards 1 and 2-star reviews as negative. Data is based on the last 12 months, and all days of the week are taken into account. [LINK-BEGIN]Read more[LINK-END]","business-profile-page/sidebar/transparency/negative-reviews/response-time/24-hours":"Replies to negative reviews in \u003c 24 hours","business-profile-page/sidebar/transparency/negative-reviews/response-time/2-days":"Replies to negative reviews in \u003c 2 days","business-profile-page/sidebar/transparency/negative-reviews/response-time/1-week":"Replies to negative reviews in \u003c 1 week","business-profile-page/sidebar/transparency/negative-reviews/response-time/2-weeks":"Replies to negative reviews in \u003c 2 weeks","business-profile-page/sidebar/transparency/negative-reviews/response-time/1-month":"Replies to negative reviews in \u003c 1 month","business-profile-page/sidebar/transparency/negative-reviews/response-time/1-month-or-more":"Replies to negative reviews in \u003e 1 month","business-profile-page/sidebar/transparency/negative-reviews/response-time/no-replies":"Hasn’t replied to negative reviews","business-profile-page/sidebar/transparency/negative-reviews/response-time/within-24-hours":"Typically replies within 24 hours","business-profile-page/sidebar/transparency/negative-reviews/response-time/within-48-hours":"Typically replies within 48 hours","business-profile-page/sidebar/transparency/negative-reviews/response-time/within-1-week":"Typically replies within 1 week","business-profile-page/sidebar/transparency/negative-reviews/response-time/within-2-weeks":"Typically replies within 2 weeks","business-profile-page/sidebar/transparency/negative-reviews/response-time/within-1-month":"Typically replies within 1 month","business-profile-page/sidebar/transparency/negative-reviews/response-time/over-1-month":"Typically takes over 1 month to reply","business-profile-page/sidebar/transparency/negative-reviews/response-time/modal/header":"Negative review response time","business-profile-page/sidebar/transparency/negative-reviews/response-time/modal/body":"Trustpilot regards 1 and 2-star reviews as negative. Data is based on the last 12 months, and all days of the week are taken into account. [LINK-BEGIN]Read more[LINK-END]","business-profile-page/sidebar/transparency/merged-profile":"Profile and reviews have been merged","business-profile-page/sidebar/transparency/merged-profile/modal/header":"Merged profile","business-profile-page/sidebar/transparency/merged-profile/modal/body":"This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.[LINE-BREAK]Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. [LINK-BEGIN]Read more[LINK-END]","business-profile-page/sidebar/transparency/using-ai-responses":"May use AI to improve replies","business-profile-page/sidebar/transparency/using-ai-responses-v2":"May use AI-assist with replies","business-profile-page/sidebar/transparency/using-ai-responses/tooltip/body":"This company may actively use our AI response tool to reply to reviews more efficiently.","business-profile-page/sidebar/transparency/using-ai-responses/tooltip/body-v2":"At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.","business-profile-page/search/similar-business-units/title":"Suggested companies","business-profile-page/navigation/overview":"Overview","business-profile-page/navigation/summary":"Summary","business-profile-page/navigation/reviews":"Reviews","business-profile-page/navigation/about":"About","business-profile-page/consumer-alert/info/ipr/header":"We’ve found out that this company is breaching our terms of use with the way they’re displaying Trustpilot content.","business-profile-page/consumer-alert/info/ipr/body":"This company has been displaying Trustpilot content incorrectly.[LINE-BREAK]This could look like showing an inaccurate star rating in sales materials, displaying reviews they’re not permitted to use on their site, and more.","business-profile-page/consumer-alert/info/ipr/type":"Trustpilot content","business-profile-page/consumer-alert/info/ipr/description":"This company has been displaying Trustpilot content incorrectly.","business-profile-page/consumer-alert/info/regulatory-notification/body-v2":"This company has received attention from industry regulators.[LINE-BREAK]We take a neutral stance but [LINK-BEGIN]provide this information[LINK-END] to help you make informed decisions about engaging with this company.","business-profile-page/consumer-alert/info/regulatory-notification/type":"Regulatory attention","business-profile-page/consumer-alert/info/regulatory-notification/description":"This company has received regulatory attention.","business-profile-page/consumer-alert/info/dutch-national-police/body":"Dutch law enforcement are aware of this business – if you feel that you have been the victim of fraud then it can be reported to the Dutch Police via [LINK-BEGIN]this site[LINK-END].[LINE-BREAK]Although we take a neutral stance, we also want to be open and provide this information so you can make an informed decision about engaging with this company.","business-profile-page/consumer-alert/info/dutch-national-police/type":"Regulatory attention","business-profile-page/consumer-alert/info/dutch-national-police/description":"We’re aware that this company has been brought to the attention of the Dutch National Police.","business-profile-page/consumer-alert/info/media-storm/body-v2":"This company has received a significant increase in reviews on their profile, as the result of recent attention from the media.[LINE-BREAK]While we recognize there’s interest in discussing current news, Trustpilot is a site for reviews based on genuine experiences with a company.","business-profile-page/consumer-alert/info/media-storm/body-v3":"This company has received a significant increase in reviews on their profile, due to recent attention from the media.[LINE-BREAK]While we recognize there's interest in discussing current news, Trustpilot is a site for reviews based on genuine experiences with a company.[LINE-BREAK]This profile is temporarily closed for new reviews while we assess and remove any that don't relate to a genuine experience.","business-profile-page/consumer-alert/info/media-storm/type":"Media storm","business-profile-page/consumer-alert/info/media-storm/description":"This company has recently received an increase in reviews due to media attention.","business-profile-page/consumer-alert/info/media-storm/description-v2":"This company’s profile is currently closed for new reviews due to media attention.","business-profile-page/consumer-alert/info/pre-investigation/type":"Investigating","business-profile-page/consumer-alert/info/pre-investigation/body":"Trustpilot is currently investigating this company as a whole, including the reviews on their profile.","business-profile-page/consumer-alert/info/pre-investigation/description":"We’re currently investigating this company and the reviews on this profile.","business-profile-page/consumer-alert/info/high-risk-investment/body-v2":"This company may be associated with [LINK-BEGIN]high-risk investments[LINK-END] like crypto assets and cryptocurrencies (e.g. Bitcoin).[LINE-BREAK]Be sure to research a wide range of sources when considering these investments, as their value can go up and down significantly without warning.","business-profile-page/consumer-alert/info/high-risk-investment/type":"High-risk investments","business-profile-page/consumer-alert/info/high-risk-investment/description":"This company may be associated with high-risk investments.","business-profile-page/consumer-alert/info/regulatory-action-fraud/body-v2":"This company has received attention from industry regulators for fraud.[LINE-BREAK]UK law enforcement are aware of this company. If you feel you’ve been the victim of fraud, you can report it to [LINK-BEGIN]Action Fraud[LINK-END].[LINE-BREAK]We take a neutral stance but provide this information to help you make informed decisions about engaging with this company.","business-profile-page/consumer-alert/info/regulatory-action-fraud/description":"This company has received regulatory attention for fraud.","business-profile-page/consumer-alert/info/regulatory-action-fraud/type":"Fraud","business-profile-page/consumer-alert/warning/cherrypicking/body-v2":"This company has been picking and choosing which customers they invite to review them. For example, only asking people who they know have had a good experience.[LINE-BREAK]This isn’t allowed on Trustpilot, as it can lead to bias and compromise the reliability of reviews.","business-profile-page/consumer-alert/warning/cherrypicking/type":"Selective inviting","business-profile-page/consumer-alert/warning/cherrypicking/description":"This company has been picking and choosing who they invite to write a review.","business-profile-page/consumer-alert/warning/fabricated-reviews/body-v2":"We’ve detected and removed a number of fake reviews for this company.[LINE-BREAK]If we find additional fake reviews on this profile, we’ll [LINK-BEGIN]remove those too[LINK-END]. If you believe a review is fake, you can flag it.","business-profile-page/consumer-alert/warning/fabricated-reviews/type":"Fake reviews","business-profile-page/consumer-alert/warning/fabricated-reviews/description":"We’ve removed a number of fake reviews for this company.","business-profile-page/consumer-alert/warning/incentives-for-reviews/body-v2":"This company has been offering incentives in exchange for reviews. This can include discounts, gifts, and more.[LINE-BREAK]This isn’t allowed on Trustpilot, as it can lead to bias and compromise the reliability of reviews.","business-profile-page/consumer-alert/warning/incentives-for-reviews/type":"Incentives","business-profile-page/consumer-alert/warning/incentives-for-reviews/description":"This company has been offering incentives for reviews.","business-profile-page/consumer-alert/warning/misuse-of-reporting/body-v2":"This company has been flagging reviews on their profile in a biased way. This could include reporting only negative reviews to us.[LINE-BREAK]This isn’t allowed on Trustpilot, as reviews could be unfairly removed. This could also lead bias and compromise the reliability of reviews.[LINE-BREAK][LINK-BEGIN]See all[LINK-END] of this company’s flagging activity.","business-profile-page/consumer-alert/warning/misuse-of-reporting/type":"Biased flagging","business-profile-page/consumer-alert/warning/misuse-of-reporting/description":"This company has been flagging reviews in a biased way.","business-profile-page/consumer-alert/warning/biased-invitation/body-v2":"This company has been inviting people to review them using language that encourages positive reviews.[LINE-BREAK]This isn’t allowed on Trustpilot, as invitations should use neutral and unbiased language for a variety of feedback. This can also lead to bias and compromise the reliability of reviews.","business-profile-page/consumer-alert/warning/biased-invitation/type":"Biased invitations","business-profile-page/consumer-alert/warning/biased-invitation/description":"This company has been sending invitations that encourage positive reviews.","business-profile-page/consumer-alert/warning/threats/body-v2":"This company has been pressuring reviewers to change or delete their negative reviews.[LINE-BREAK]By doing this, they’re deliberately limiting the information on their profile. This isn’t allowed on Trustpilot, as it can lead to bias and compromise the reliability of reviews.[LINE-BREAK]Reviewers can freely share their experience with a company — both positive or negative.","business-profile-page/consumer-alert/warning/threats/type":"Threats","business-profile-page/consumer-alert/warning/threats/description":"This company has been pressuring people to change or remove their negative reviews.","business-profile-page/consumer-alert/warning/misuse-of-reply/body-v2":"This company has been replying to reviews in a way we don’t allow.[LINE-BREAK]Replies are public, so we encourage companies to reply to reviewers politely and not to share any personal data.","business-profile-page/consumer-alert/warning/misuse-of-reply/type":"Reply misuse","business-profile-page/consumer-alert/warning/misuse-of-reply/description":"This company has been replying to reviews in a way we don’t allow.","business-profile-page/consumer-alert/warning/conflict-of-interest/body-v2":"This company has tried to manipulate their competitor’s Trustpilot profile and/or reviews.[LINE-BREAK]This isn’t allowed on Trustpilot, and can lead to bias and compromise the reliability of reviews.","business-profile-page/consumer-alert/warning/conflict-of-interest/type":"Conflict of interest","business-profile-page/consumer-alert/warning/conflict-of-interest/description":"This company has tried to manipulate a competitor’s Trustpilot profile.","business-profile-page/consumer-alert/warning/purchased-reviews/body-v2":"We’ve detected and removed a number of fake reviews for this company that may have been purchased from review seller networks.[LINE-BREAK]These aren’t allowed on Trustpilot, as they can lead to bias and compromise the reliability of reviews.","business-profile-page/consumer-alert/warning/purchased-reviews/type":"Purchased reviews","business-profile-page/consumer-alert/warning/purchased-reviews/description":"We’ve removed a number of fake reviews for this company that may have been bought.","business-profile-page/consumer-alert/warning/scammer-business/body":"A scam business uses deception to obtain money, goods, services, or information from consumers.[LINE-BREAK]This profile is now closed for new reviews. Existing reviews are kept online to provide information and help you make an informed decision about interacting with this company.","business-profile-page/consumer-alert/warning/scammer-business/body-v2":"We’ve detected suspicious features about this company.[LINE-BREAK]This company operates in a higher risk industry for consumers. We’ve also detected other companies with very similar websites to this one, which could be a sign of suspicious behaviour. We recommend exercising caution when engaging with this business.[LINE-BREAK]This profile is now closed for new reviews. Existing reviews are kept online to provide information and help you make an informed decision about interacting with this company.","business-profile-page/consumer-alert/warning/scammer-business/type":"Breach of guidelines","business-profile-page/consumer-alert/warning/scammer-business/description":"We’ve detected suspicious features about this company.","business-profile-page/consumer-alert/warning/incorrect-display-of-tp-content/body":"This company is breaching our [LINK-BEGIN]Terms of Use[LINK-END] by displaying Trustpilot content in a way that could be misleading.[LINE-BREAK]This could look like showing an inaccurate star rating in sales materials, displaying reviews they’re not permitted to use on their site, and more.","business-profile-page/consumer-alert/warning/incorrect-display-of-tp-content/type":"Misleading content","business-profile-page/consumer-alert/warning/incorrect-display-of-tp-content/description":"This company is displaying Trustpilot content in a misleading way.","business-profile-page/consumer-alert/warning/legal-threats-toward-reviewer/body-v2":"This company has been threatening reviewers with legal action to change or delete their negative reviews.[LINE-BREAK]By doing this, they’re deliberately limiting the information on their profile. This isn’t allowed on Trustpilot, as it can lead to bias and compromise the reliability of reviews.[LINE-BREAK]Reviewers can freely share their experience with a company — both positive or negative.","business-profile-page/consumer-alert/warning/legal-threats-toward-reviewer/type":"Threats","business-profile-page/consumer-alert/warning/legal-threats-toward-reviewer/description":"This company has been threatening people with legal action to change or remove their negative reviews.","business-profile-page/alerts/info/title":"Alert","business-profile-page/alerts/warning/title":"Warning","business-profile-page/alerts/modal/text":"This profile has [X] alerts for:","business-profile-page/warnings/modal/text":"This profile has [X] warnings for:","business-profile-page/alerts/modal/title":"You should know","business-profile-page/warnings/modal/title":"Breach of guidelines","business-profile-page/alerts/warning/title-v2":"Warning—we’ve detected misuse on this page","business-profile-page/alerts/default":"Warning: this company has violated [LINK-BUSINESS-GUIDELINES-BEGIN]Trustpilot’s Guidelines[LINK-BUSINESS-GUIDELINES-END]. Please take this into consideration when reading reviews on this page.","business-profile-page/errors/badfit/header":"This profile can’t be accessed","business-profile-page/errors/badfit/body":"This profile is considered a bad fit for Trustpilot, so you can no longer review it. Any past reviews of this company are no longer visible on Trustpilot. [LINK-BEGIN]Read more[LINK-END]","business-profile-page/errors/badfit/link":"Go to Home","business-profile-page/errors/parasiticseo/header":"This profile has been removed","business-profile-page/errors/parasiticseo/body":"The business you’re trying to find goes against our guidelines and is no longer visible on Trustpilot. Read more about [LINK-BEGIN]why Trustpilot removes profiles.[LINK-END]","business-profile-page/errors/hidden-cpp-go-home/link":"Go to Home","business-profile-page/expandable-banner/read-less":"Read less","business-profile-page/expandable-banner/read-more":"Read more","business-profile-page/trustscore-comprehension/title":"How is the TrustScore calculated?","business-profile-page/trustscore-comprehension/modal/title":"How is the TrustScore calculated?","business-profile-page/trustscore-comprehension/modal/slide-time-span/subheading":"Time span","business-profile-page/trustscore-comprehension/modal/slide-time-span/text":"Newer, recent reviews hold more weight in the TrustScore than older ones – they’re a good indication of current customer satisfaction.","business-profile-page/trustscore-comprehension/modal/slide-time-span/text-v2":"Newer, recent reviews hold more weight in the TrustScore than older ones – they’re a good indication of current customer satisfaction.","business-profile-page/trustscore-comprehension/modal/slide-frequency/subheading":"Frequency","business-profile-page/trustscore-comprehension/modal/slide-frequency/text":"Companies should continuously collect reviews to maintain their TrustScore. As recent reviews hold more weight, a TrustScore is most stable when reviews come in regularly.","business-profile-page/trustscore-comprehension/modal/slide-frequency/text-v2":"As recent reviews hold more weight, a TrustScore is most stable when reviews come in regularly. Whether or not a company asks for reviews can [LINK-BEGIN]impact the TrustScore[LINK-END].","business-profile-page/trustscore-comprehension/modal/slide-average/subheading":"Average","business-profile-page/trustscore-comprehension/modal/slide-average/text":"To ensure all companies start off with a balanced TrustScore, our average includes 7 neutral (3.5★) reviews to the calculation. This has less impact as more reviews come in.","business-profile-page/trustscore-comprehension/modal/slide-average/text-v2":"To ensure all companies start off with a balanced TrustScore, our weighted average includes 7 neutral (3.5★) reviews to the calculation. This has less impact as more reviews come in.","business-profile-page/trustscore-comprehension/modal/icon/aria-label":"Clickable button that opens a pop-up explaining how the Trustscore is calculated.","business-profile-page/specialconditions/closed/temporarily":"Thanks for visiting Trustpilot. Unfortunately, we've had to temporarily close this page for new reviews. Feel free to [LINK-BEGIN]contact us[LINK-END] if you have any questions.","business-profile-page/specialconditions/closed/permanently":"Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to [LINK-BEGIN]contact us[LINK-END] if you have any questions.","business-profile-page/specialconditions/closed/active-consumer-warning-or-alert":"This profile is closed for new reviews.","business-profile-page/specialconditions/breachingguidelines/default":"This company’s TrustScore is currently unavailable due to a breach of [LINK-BEGIN]Trustpilot’s Guidelines[LINK-END].","business-profile-page/specialconditions/breachingguidelines/default-v2":"This company’s rating is unavailable due to a breach of our [LINK-BEGIN]guidelines[LINK-END].","business-profile-page/share/open-graph/title-with-reviews":"[Company] is rated \"[Adjective]\" with [X] / 5 on Trustpilot","business-profile-page/share/open-graph/title-without-reviews":"Be the first to write a review about [COMPANY].","business-profile-page/share/open-graph/description-with-reviews/one":"Do you agree with [Company]'s TrustScore? Voice your opinion today and hear what [X] customer has already said.","business-profile-page/share/open-graph/description-with-reviews":"Do you agree with [Company]'s TrustScore? Voice your opinion today and hear what [X] customers have already said.","business-profile-page/share/open-graph/description-without-reviews":"Your insights can help this company and all of your fellow shoppers.","business-profile-page/jsonld/dataset/description":"Bar chart review and ratings distribution for [COMPANY], provided by Trustpilot.","business-profile-page/jsonld/dataset/star1":"1 star","business-profile-page/jsonld/dataset/star2":"2 stars","business-profile-page/jsonld/dataset/star3":"3 stars","business-profile-page/jsonld/dataset/star4":"4 stars","business-profile-page/jsonld/dataset/star5":"5 stars","business-profile-page/jsonld/dataset/total":"Total","business-profile-page/hero/search/placeholder2":"Search for another company…","business-profile-page/app-modal/title":"Read reviews on the go","business-profile-page/app-modal/description":"Keep Trustpilot in your pocket and shop with confidence on the app.","business-profile-page/app-modal/badge/alt":"Download the Trustpilot iOS app","business-profile-page/app-modal/illustration/alt":"Trustpilot iOS app illustration","business-profile-page/relevant-reviews/title":"What reviewers are saying","business-profile-page/relevant-reviews/title-v2":"See what reviewers are saying","business-profile-page/relevant-reviews/button":"See all [COUNT] reviews","business-profile-page/relevant-reviews/tooltip/title":"What reviewers are saying","business-profile-page/relevant-reviews/tooltip/body":"These reviews are more detailed, recent, easier to read, and [LINK-BEGIN]reflect the TrustScore[LINK-END].","business-profile-page/relevant-reviews/company-replied":"Company replied","business-profile-page/contact-info/header":"Contact info","business-profile-page/authenticity/tooltip":"We’re an open platform, so people can leave a review at any time. This means that, while we check for fakes, we don’t verify every individual review to ensure it’s based on a genuine experience. We detect and filter fake reviews and other content that breaches our guidelines, through a combination of technology and our people. We also rely on our community to tell us when something isn’t right, and our teams will investigate. [LINK-BEGIN]Learn more[LINK-END]","business-profile-page/authenticity/text":"We perform checks on reviews","business-profile-page/transparency/merged-profile/header":"Merged reviews and profile","business-locations-page/title":"All locations of [COMPANY-NAME]","business-locations-page/header/breadcrumb":"[COMPANY-NAME]'s main profile page","business-locations-page/locations-list/header":"All locations of [COMPANY-NAME]","business-locations-page/empty":"[COMPANY-NAME] doesn't have any locations","business-location-profile-page/header/breadcrumb":"[COMPANY-NAME]'s main profile page","business-unit-transparency-page/header3":"Company activity","business-unit-transparency-page/intro":"This page gives you a detailed overview of how [COMPANY] has used Trustpilot over the past 12 months.\n\n Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.","business-unit-transparency-page/navigation/basics":"Basics ","business-unit-transparency-page/navigation/review-sources":"Review sources","business-unit-transparency-page/navigation/merges":"Merges","business-unit-transparency-page/navigation/star-rating":"Star rating","business-unit-transparency-page/navigation/replies":"Replies","business-unit-transparency-page/navigation/flagging":"Flagging","business-unit-transparency-page/profile-info/claimed-v2":"Claimed their Trustpilot profile: [DATE].","business-unit-transparency-page/profile-info/always-unclaimed":"This Trustpilot profile has never been claimed.","business-unit-transparency-page/profile-info/previously-unclaimed":"This Trustpilot profile is no longer claimed.","business-unit-transparency-page/profile-info/previously-claimed/tooltip":"This company previously claimed their Trustpilot profile, but has since unclaimed it. In some cases, this may result in a lower star rating. [LINK-BEGIN]Learn more[LINK-END]","business-unit-transparency-page/profile-info/pays":"Pays to access extra Trustpilot features.","business-unit-transparency-page/profile-info/paid-trial":"Access to extra Trustpilot features","business-unit-transparency-page/profile-info/asking-for-reviews":"Asks their customers for reviews — whether positive or negative.","business-unit-transparency-page/profile-info/not-recently-asking-for-reviews":"Trustpilot has no recent records of [COMPANY] asking their customers to review them.","business-unit-transparency-page/profile-info/not-asking-for-reviews":"Trustpilot has no records of [COMPANY] asking their customers to review them.","business-unit-transparency-page/profile-info/claimed-tooltip":"Claiming a profile allows the company to do things like reply to reviews, invite customers to write reviews, [LINK-BEGIN]and more.[LINK-END]","business-unit-transparency-page/profile-info/claimed-tooltip-v2":"This company has claimed their Trustpilot profile as their own. Any company can claim theirs for free to reply to reviews, ask customers to review them, and more.","business-unit-transparency-page/profile-info/always-unclaimed-tooltip":"This company hasn't claimed their profile yet and might not know it exists. [LINK-BEGIN]Read more[LINK-END]","business-unit-transparency-page/profile-info/previously-unclaimed-tooltip":"This company previously claimed their profile, but has since unclaimed it.","business-unit-transparency-page/profile-info/pays-tooltip":"Our paid plans offer more review invitations, marketing materials, business support, [LINK-BEGIN]and more.[LINK-END]","business-unit-transparency-page/profile-info/paid-trial-tooltip":"Companies that are on a Trustpilot plan trial have access to more review invitations, business support, and [LINK-BEGIN]other features.[LINK-END]","business-unit-transparency-page/profile-info/asking-for-reviews-tooltip":"Companies who regularly ask their customers to review them tend to have a more representative star rating. [LINK-BEGIN]Read more[LINK-END]","business-unit-transparency-page/profile-info/not-asking-for-reviews-tooltip":"In some cases, not asking for reviews may result in a lower star rating. Any company can claim their profile and ask their customers to review them for free. [LINK-BEGIN]Read more[LINK-END]","business-unit-transparency-page/profile-info/verified":"Verified additional company details","business-unit-transparency-page/profile-info/not-verified":"Hasn’t verified additional company details yet","business-unit-transparency-page/profile-info/verification-tooltip":"Trustpilot displays additional information a company has verified (e.g proof of identity, domain name) to promote transparency and help consumers make better informed purchasing decisions. [LINK-BEGIN]Learn more.[LINK-END]","business-unit-transparency-page/profile-info/confirmed-details":"Confirmed details","business-unit-transparency-page/profile-info/confirmed-details-tooltip":"This company has chosen to confirm specific details about their business with Trustpilot.","business-unit-transparency-page/profile-info/not-confirmed-details":"Hasn't confirmed company details yet","business-unit-transparency-page/profile-info/not-confirmed-details-tooltip":"Trustpilot displays information a company has confirmed to promote transparency and help consumers make better informed purchasing decisions.","business-unit-transparency-page/profile-info/proof-of-identity-title":"Proof of identity","business-unit-transparency-page/profile-info/proof-of-identity-description":"Proof of identity of a user associated with this account","business-unit-transparency-page/profile-info/google-my-business-title":"Contact details","business-unit-transparency-page/profile-info/google-my-business-description":"Google My Business account verified and synced","business-unit-transparency-page/profile-info/bank-account-title":"Bank account","business-unit-transparency-page/profile-info/bank-account-description":"Bank account registered during subscription process","business-unit-transparency-page/profile-info/automatic-invitations-title":"Automatic invitations","business-unit-transparency-page/profile-info/automatic-invitations-description":"Claimed companies are invited to write a review about their experience using Trustpilot via automatic review invitations.","business-unit-transparency-page/profile-info/invitation-links-title":"Invitation links","business-unit-transparency-page/profile-info/invitation-links-description":"After consumers have an experience using Trustpilot, they’re invited to write a review via email or links on our site.","business-unit-transparency-page/profile-info/unsupported-methods":"May use unsupported invitation methods","business-unit-transparency-page/profile-info/unsupported-methods/tooltip/paragraph-text-1":"We’ve detected that this company may be asking for reviews in a way that Trustpilot doesn’t support. This can lead to bias and compromise the reliability of reviews.","business-unit-transparency-page/profile-info/unsupported-methods/tooltip/paragraph-text-2":"Trustpilot provides companies with free and [LINK-BEGIN]supported methods[LINK-END] to send review invitations. These help ensure that reviews are genuine and asked for in a fair, consistent way.","business-unit-transparency-page/profile-info/unsupported-methods/tooltip/paragraph-1":"We’ve detected that this company may be asking for reviews using methods that Trustpilot doesn’t support.","business-unit-transparency-page/profile-info/unsupported-methods/tooltip/paragraph-2":"This can lead to bias and compromise the trustworthiness of reviews. We’re strongly against this.","business-unit-transparency-page/profile-info/unsupported-methods/tooltip/paragraph-3":"[LINK-BEGIN]Find out[LINK-END] which methods we do support.","business-unit-transparency-page/review-sources/header":"Review sources","business-unit-transparency-page/review-sources/sub-header":"Where reviews have come from for the past 12 months","business-unit-transparency-page/review-sources/total":"Total reviews from the past 12 months","business-unit-transparency-page/star-distribution/header-v2":"Star distribution by review source","business-unit-transparency-page/star-distribution/sub-header-v2":"How star ratings differ by review source from the past 12 months","business-unit-transparency-page/star-distribution/filter-by":"Filter by","business-unit-transparency-page/over-time/header":"Reviews over time","business-unit-transparency-page/by-source-chart/sub-header":"How [COMPANY] got its reviews in the past 12 months","business-unit-transparency-page/by-source-chart/filter-by":"Filter by","business-unit-transparency-page/over-time-chart/header":"New reviews by star rating","business-unit-transparency-page/over-time-chart/sub-header":"How many new reviews (distributed by star rating) [COMPANY] got each month in the past 12 months","business-unit-transparency-page/over-time-chart/filter-by":"Filter by","business-unit-transparency-page/over-time-chart/trustpilot-invitation-description":"In December 2022, we began inviting more people to review their experience with Trustpilot. This allows us to hear from people who ordinarily may not share feedback, and to improve our site for everyone who uses it. This led to an increase in reviews on our own profile page, which are labeled [BOLD-BEGIN]Invited[BOLD-END].","business-unit-transparency-page/reply-stats/header":"Reply behavior","business-unit-transparency-page/reply-stats/sub-header":"How [COMPANY] replied to negative reviews in the past 12 months","business-unit-transparency-page/reply-stats/no-negative-reviews":"This company hasn't received any negative reviews yet, so there’s no data to show.","business-unit-transparency-page/reply-stats/no-negative-reviews-v2":"[COMPANY] hasn’t received any negative reviews to reply to within the past 12 months.","business-unit-transparency-page/reply-stats/reply-time/24-hours-v2":"Typically replies to negative reviews in [BOLD-BEGIN]24 hours or less[BOLD-END].","business-unit-transparency-page/reply-stats/reply-time/2-days-v2":"Typically replies to negative reviews in [BOLD-BEGIN]2 days or less[BOLD-END].","business-unit-transparency-page/reply-stats/reply-time/1-week-v2":"Typically replies to negative reviews in [BOLD-BEGIN]1 week or less[BOLD-END].","business-unit-transparency-page/reply-stats/reply-time/2-weeks-v2":"Typically replies to negative reviews in [BOLD-BEGIN]2 weeks or less[BOLD-END].","business-unit-transparency-page/reply-stats/reply-time/1-month-v2":"Typically replies to negative reviews in [BOLD-BEGIN]1 month or less[BOLD-END].","business-unit-transparency-page/reply-stats/last-reply":"Last replied to a negative review: [DATE].","business-unit-transparency-page/reply-stats/negative-reply-time/no-replies":"Hasn't replied to negative reviews for the past 12 months.","business-unit-transparency-page/reply-stats/negative-reply-time/no-replies-in-12-months":"Hasn't replied to negative reviews for the past 12 months.","business-unit-transparency-page/reply-stats/reply-time/tooltip":"We take all days of the week into account (including weekends) and consider 1- and 2-star reviews to be negative. [LINK-BEGIN]Read more[LINK-END]","business-unit-transparency-page/reply-stats/reply-volume/many-v2":"Has replied to [PERCENTAGE]% of their negative reviews.","business-unit-transparency-page/reply-stats/reply-volume/few":"Has replied to [REPLY-COUNT] out of [TOTAL] negative reviews.","business-unit-transparency-page/reply-stats/reply-volume-tooltip":"We consider 1- and 2-star reviews to be negative. [LINK-BEGIN]Read more[LINK-END]","business-unit-transparency-page/flagging/header-v2":"[COMPANY]’s flagging activity","business-unit-transparency-page/flagging/sub-header2-v2":"How frequently [COMPANY] flagged their reviews in the past 12 months","business-unit-transparency-page/flagging/flagging-rate/count-v2":"[COMPANY] flagged [FLAG-REVIEW-COUNT] of their reviews a total of [FLAG-TIMES-COUNT] times.","business-unit-transparency-page/flagging/flagging-rate/count-tooltip":"It’s possible to flag a review more than once.","business-unit-transparency-page/flagging/flagging-rate/none-v2":"[COMPANY] hasn’t flagged any reviews in the past 12 months.","business-unit-transparency-page/flagging/invalid-flagging-rate-v2":"[PERCENTAGE]% of those cases turned out to be invalid.","business-unit-transparency-page/flagging/invalid-flagging-rate/less-than-one":"[BOLD-BEGIN]Less than 1%[BOLD-END] of the flagged reviews were flagged for invalid reasons.","business-unit-transparency-page/flagging/breakdown/header-v2":"Distribution of flagged reviews by star rating","business-unit-transparency-page/flagging/breakdown/header-tooltip":"Reviews flagged within the past 12 months may have been written more than 12 months ago. A review may have been flagged more than once.","business-unit-transparency-page/flagging/what-happened/header-v2":"What happened to the [FLAG-COUNT] flagged reviews from the past 12 months?","business-unit-transparency-page/flagging/what-happened/header-tooltip":"Reviews flagged within the past 12 months may have been written more than 12 months ago.","business-unit-transparency-page/flagging/trustpilot-disclaimer":"Some reviews on our profile page may mistakenly be written about other companies. To ensure our profile reflects only genuine experiences with Trustpilot, we flag reviews that aren’t about us—whether they’re positive or negative. Reviewers can then move their review to the correct company’s profile or edit it to reflect their experience with Trustpilot. If they do neither, their review will be removed.","business-unit-transparency-page/updated":"Updated [TIME-AGO]","business-unit-transparency-page/title":"[COMPANY-NAME] Activities | See how [COMPANY-NAME] uses Trustpilot","business-unit-transparency-page/main-header":"[COMPANY-NAME]’s activity overview","business-unit-transparency-page/profile-info/claimed-nodate":"Claimed their Trustpilot profile.","business-unit-transparency-page/review-types/organic":"Organic","business-unit-transparency-page/review-types/organic-tooltip2":"Trustpilot is an open review platform, so customers can take their own initiative to write reviews, without being asked by companies. Those are called [LINK-BEGIN]organic reviews[LINK-END].","business-unit-transparency-page/review-types/organic-tooltip-text":"Trustpilot is an open review platform, so people with a genuine experience can write [LINK-BEGIN]organic reviews[LINK-END] without being asked to by a company. These are written without using our supported invitation methods. ","business-unit-transparency-page/review-types/auto-invite-tooltip2":"With Trustpilot's automated invitation services, reviewers are automatically invited to write a review following their experience with a company. This type of review is automatically labeled [LINK-BEGIN]verified[LINK-END].","business-unit-transparency-page/review-types/manual-invite-tooltip3":"With Trustpilot's manual invitation services, reviewers are manually invited by a company to write a review (with a direct link to Trustpilot’s review form). This type of review is automatically labeled [LINK-BEGIN]invited[LINK-END].","business-unit-transparency-page/review-types/domain-link":"Redirected","business-unit-transparency-page/review-types/domain-link-tooltip":"The reviewer left a review by clicking on a link on the company’s website which led to their public profile on Trustpilot. [LINK-BEGIN]Read more[LINK-END]","business-unit-transparency-page/review-types/asterisk":"[MERGED-REVIEWS-COUNT] of these reviews come from a profile merge","business-unit-transparency-page/review-types/verified":"Verified","business-unit-transparency-page/review-types/invited":"Invited","business-unit-transparency-page/review-trends":"Discover more review trends","business-unit-transparency-page/review-trends-link":"How this company uses Trustpilot","business-unit-transparency-page/star-distribution/filters/all-sources":"All review sources","business-unit-transparency-page/star-distribution/filters/organic":"Organic","business-unit-transparency-page/chart/filters/all-ratings":"All star ratings","business-unit-transparency-page/chart/filters/all-sources":"All review sources","business-unit-transparency-page/chart/filters/organic":"Organic","business-unit-transparency-page/chart/filters/1-star":"1-star ratings","business-unit-transparency-page/chart/filters/2-star":"2-star ratings","business-unit-transparency-page/chart/filters/3-star":"3-star ratings","business-unit-transparency-page/chart/filters/4-star":"4-star ratings","business-unit-transparency-page/chart/filters/5-star":"5-star ratings","business-unit-transparency-page/chart/legends/organic":"Organic","business-unit-transparency-page/filter-modal/header":"Select review sources","business-unit-transparency-page/filter-modal/header2":"Select star rating","business-unit-transparency-page/filter-modal/button":"Show results","business-unit-transparency-page/description/header":"What's a flagged review?","business-unit-transparency-page/description/item1":"[COMPANY-NAME] may flag a review if they think it's in breach of [LINK-BEGIN]Trustpilot's guidelines[LINK-END].","business-unit-transparency-page/description/item2-linked-v2":"[COMPANY-NAME] selects the [LINK-BEGIN]reason(s)[LINK-END] they're flagging the review, so we know what to investigate.","business-unit-transparency-page/description/item3-v2":"We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).","business-unit-transparency-page/description/item4-v2":"Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.","business-unit-transparency-page/description/item5-v2":"If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.","business-unit-transparency-page/diagram/flagged-online-v2":"Reviews still online on trustpilot.com","business-unit-transparency-page/diagram/flagged-offline-v2":"Reviews removed from trustpilot.com","business-unit-transparency-page/diagram/flagged-online-invalidreport2":"Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by [COMPANY-NAME]","business-unit-transparency-page/diagram/flagged-online-resolved":"Reviewer resolved the breach of Trustpilot's guidelines","business-unit-transparency-page/diagram/flagged-offline-noresponse":"Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines","business-unit-transparency-page/diagram/flagged-offline-response":"Reviewer didn't resolve the breach of Trustpilot's guidelines","business-unit-transparency-page/diagram/pending-investigation":"These statistics don't include the [PENDING-COUNT] reviews that Trustpilot is in the process of investigating.","business-unit-transparency-page/diagram/pending-investigation-1":"These statistics don't include the 1 review that Trustpilot is in the process of investigating.","business-unit-transparency-page/diagram/pending-investigation-v2":"Data doesn’t include the [PENDING-COUNT] flagged reviews that Trustpilot is currently investigating.","business-unit-transparency-page/diagram/pending-investigation-1-v2":"Data doesn’t include the 1 flagged review that Trustpilot is currently investigating.","business-unit-transparency-page/no-data/heading-v2":"This business's profile is brand new, so we're still gathering data.","business-unit-transparency-page/no-data/subheading":"Come back later to see how this company uses our platform.","business-unit-transparency-page/alert/title":"Warning! This company has been misusing Trustpilot’s business services.","business-unit-transparency-page/alert/message":"Check out [LINK-BEGIN]this chart[LINK-END] for a detailed overview of the company’s recent flagging behavior.","business-unit-transparency-page/alert/title2":"Warning! This company has been flagging reviews in a biased way.","business-unit-transparency-page/alert/message2":"Check out the company’s recent flagging behavior below.","business-unit-transparency-page/merge-activity/heading":"Profile merges","business-unit-transparency-page/merge-activity/heading/tooltip":"Profiles can be merged for one of these reasons: identical domains, rebranding, or business merger or change in ownership. [LINK-BEGIN]Read more[LINK-END]","business-unit-transparency-page/merge-activity/subheading":"How many profile merges happened in the past 12 months","business-unit-transparency-page/merge-activity/reasons/identical-domains":"[BOLD-BEGIN][COUNT] profiles[BOLD-END] merged into [COMPANY-NAME] because they were about identical domains.","business-unit-transparency-page/merge-activity/reasons/identical-domains/singular":"[BOLD-BEGIN]One profile[BOLD-END] merged into [COMPANY-NAME] because it was about an identical domain.","business-unit-transparency-page/merge-activity/reasons/rebranding":"[BOLD-BEGIN][COUNT] profiles[BOLD-END] merged into [COMPANY-NAME] because of rebranding.","business-unit-transparency-page/merge-activity/reasons/rebranding/singular":"[BOLD-BEGIN]One profile[BOLD-END] merged into [COMPANY-NAME] because of rebranding.","business-unit-transparency-page/merge-activity/reasons/business-merger":"[BOLD-BEGIN][COUNT] profiles[BOLD-END] merged into [COMPANY-NAME] because of a business merger or a change in ownership.","business-unit-transparency-page/merge-activity/reasons/business-merger/singular":"[BOLD-BEGIN]One profile[BOLD-END] merged into [COMPANY-NAME] because of a business merger or a change in ownership.","business-unit-transparency-page/merge-activity/no-reason":"[BOLD-BEGIN][COUNT] profiles[BOLD-END] merged into [COMPANY-NAME].","business-unit-transparency-page/merge-activity/no-reason/singular":"[BOLD-BEGIN]One profile[BOLD-END] merged into [COMPANY-NAME].","business-unit-transparency-page/merge-activity/trustscore":"[COMPANY-NAME]'s TrustScore became [NEW-TRUSTSCORE] after this profile merge (previously [OLD-TRUSTSCORE]).","business-unit-transparency-page/merge-activity/profiles-list":"List of profiles","business-unit-transparency-page/merge-activity/profiles-list/singular2":"See details","business-unit-transparency-page/merge-activity/see-more":"See more merges ([COUNT])","business-unit-transparency-page/merge-activity/modal/title":"Profiles merged into [COMPANY-DOMAIN]","business-unit-transparency-page/merge-activity/modal/column/domain":"Domain name","business-unit-transparency-page/merge-activity/modal/column/trustscore":"TrustScore","business-unit-transparency-page/merge-activity/modal/column/review-count":"Review count","business-unit-transparency-page/transparency-report/title":"Trustpilot is committed to transparency.","business-unit-transparency-page/transparency-report/link":"Find out how","consumer-profile-page/title":"[USERNAME] – [RATINGS-COUNT] business reviews on Trustpilot","consumer-profile-page/title-v2":"[USERNAME] – Reviews","consumer-profile-page/user-reviews-total-stats/reviews/zero":"Reviews","consumer-profile-page/user-reviews-total-stats/reviews/one":"Review","consumer-profile-page/user-reviews-total-stats/reviews/many":"Reviews","consumer-profile-page/user-reviews-total-stats/reads/zero":"Reads","consumer-profile-page/user-reviews-total-stats/reads/one":"Read","consumer-profile-page/user-reviews-total-stats/reads/many":"Reads","consumer-profile-page/user-reviews-total-stats/usefuls/zero":"Useful","consumer-profile-page/user-reviews-total-stats/usefuls/one":"Useful","consumer-profile-page/user-reviews-total-stats/usefuls/many":"Useful","consumer-profile-page/user-reviews-total-stats/reviews-tooltip":"Review(s) written by you","consumer-profile-page/user-reviews-total-stats/reads-tooltip":"Number of people who have read your review(s) (since December 2016)","consumer-profile-page/user-reviews-total-stats/usefuls-tooltip":"Number of people who found your review(s) useful","consumer-profile-page/reviews-list/review-company-name":"Review of [COMPANY-NAME]","consumer-profile-page/reviews-list/review-product-name":"Review of [PRODUCT-NAME]","consumer-profile-page/reviews-list/draft-review-company-name":"Review draft of [COMPANY-NAME]","consumer-profile-page/review-tabs/service-tab":"Service Reviews","consumer-profile-page/review-tabs/product-tab":"Product Reviews","consumer-profile-page/facebook/connect":"Connect with Facebook to get one click access to Trustpilot. It's easier.","consumer-profile-page/date-of-experience/banner/title":"Your reviews now include a date of experience.","consumer-profile-page/date-of-experience/banner/body":"In addition to your submission date, your past reviews now also include a date of experience. This lets people know when your experience took place.[LINE-BREAK]We’ve currently set the date you submitted your review as the default, but you can always edit it to better reflect your actual date of experience.","consumer-profile-page/date-of-experience/banner/body-v2":"In addition to your submission date, your past reviews now also include a date of experience. This lets people know when your experience took place.[LINE-BREAK]We’ve currently set the date you submitted your review as the default date of experience. If this default date doesn’t match your experience, you can always update it by editing your review.","shared/sentences/facebook-login":"Log in with Facebook","shared/sentences/product-reviews/zero":"0 product reviews","shared/sentences/product-reviews/one":"1 product review","shared/sentences/product-reviews/many":"[COUNT] product reviews","shared/sentences/reviews/zero":"0 reviews","shared/sentences/reviews/one":"1 review","shared/sentences/reviews/many":"[COUNT] reviews","shared/sentences/reviews-ratio/one":"[SUB-COUNT] of 1 review","shared/sentences/reviews-ratio/many":"[SUB-COUNT] of [COUNT] reviews","shared/sentences/see-more":"See more","shared/sentences/see-less":"See less","shared/sentences/business-logo":"[COMPANY] logo","shared/rating/star-1":"Bad","shared/rating/star-2":"Poor","shared/rating/star-3":"Average","shared/rating/star-4":"Great","shared/rating/star-5":"Excellent","shared/rating/v2/star-1":"1-star","shared/rating/v2/star-2":"2-star","shared/rating/v2/star-3":"3-star","shared/rating/v2/star-4":"4-star","shared/rating/v2/star-5":"5-star","shared/scrollable-carousel/buttons/prev":"Previous","shared/scrollable-carousel/buttons/next":"Next","shared/words/categories":"Categories","shared/words/advertisement":"Advertisement","shared/words/language":"Language","shared/words/reviews":"Reviews","shared/words/products":"Products","shared/words/default":"default","shared/draft-reviews/delete":"Delete","shared/draft-reviews/finish":"Finish review","shared/draft-reviews/confirm-delete":"Are you sure you want to delete this draft?","shared/draft-reviews/text-placeholder":"Write the rest of your review…","notifyingflow/flag-button-label":"Flag this review","notifyingflow/back-button-label":"Back","notifyingflow/next-button-label":"Next","notifyingflow/done-button-label":"Done","notifyingflow/already-flagged":"You've already flagged this","notifyingflow/start/header":"Do you think there’s a problem with this review?","notifyingflow/start/paragraph1":"You can use this flagging process if you’re a consumer. [LINK-BEGIN]Read more[LINK-END].","notifyingflow/start/paragraph2":"If you’re from [COMPANY] and want to flag this review, please use your [LINK-BEGIN]business account[LINK-END].","notifyingflow/start/checkbox-label":"I’m not from [COMPANY]","notifyingflow/violation-selector/header":"Want to flag this review?","notifyingflow/violation-selector/subheader":"Please choose a reason","notifyingflow/violation-selector/harmful-or-illegal":"Harmful or illegal","notifyingflow/violation-selector/sensitive-information":"Personal information","notifyingflow/violation-selector/advertising-or-promotional":"Advertising or promotional","notifyingflow/violation-selector/fabricated-review":"Not based on a genuine experience","notifyingflow/violation-selector/fabricated-review-already-reported":"You’ve already flagged a review on [COMPANY] for this reason. We’re looking into it.","notifyingflow/violation-selector/already-assessed":"We’ve already assessed that this review isn’t in breach of our [LINK-BEGIN]guidelines[LINK-END] for this reason.","notifyingflow/harmful-or-illegal/header":"Want to flag this review?","notifyingflow/harmful-or-illegal/subheader":"It is harmful or illegal because it contains:","notifyingflow/harmful-or-illegal/hate-speech-or-discrimination":"Hate speech or discrimination","notifyingflow/harmful-or-illegal/terrorism":"Terrorism","notifyingflow/harmful-or-illegal/threats-or-violence":"Threats or violence","notifyingflow/harmful-or-illegal/obscene-content":"Obscenity","notifyingflow/harmful-or-illegal/hate-speech-or-discrimination/disclaimer/header":"Want to flag this review for hate speech or discrimination?","notifyingflow/harmful-or-illegal/hate-speech-or-discrimination/disclaimer/paragraph1":"We can remove content that, for example:","notifyingflow/harmful-or-illegal/hate-speech-or-discrimination/disclaimer/list1item1-2":"Attacks or uses derogatory or discriminatory language with reference to a person or a group on the basis of who they are, i.e., their religion, ethnicity, nationality, race, color, descent, gender, or other identity factors","notifyingflow/harmful-or-illegal/hate-speech-or-discrimination/disclaimer/paragraph2":"We don’t remove content just because:","notifyingflow/harmful-or-illegal/hate-speech-or-discrimination/disclaimer/list2item1":"You dislike or disagree with it","notifyingflow/harmful-or-illegal/hate-speech-or-discrimination/disclaimer/list2item2":"It criticizes someone","notifyingflow/harmful-or-illegal/terrorism/disclaimer/header":"Want to flag this review for terrorism?","notifyingflow/harmful-or-illegal/terrorism/disclaimer/paragraph1":"We can remove content that, for example:","notifyingflow/harmful-or-illegal/terrorism/disclaimer/list1item1":"Spreads harmful propaganda","notifyingflow/harmful-or-illegal/terrorism/disclaimer/list1item2":"Intends to radicalize people","notifyingflow/harmful-or-illegal/terrorism/disclaimer/list1item3":"Mobilizes support for terrorist activities","notifyingflow/harmful-or-illegal/terrorism/disclaimer/list1item4":"Relates to violent extremism","notifyingflow/harmful-or-illegal/terrorism/disclaimer/paragraph2":"We don’t remove content just because:","notifyingflow/harmful-or-illegal/terrorism/disclaimer/list2item1":"You dislike or disagree with it","notifyingflow/harmful-or-illegal/terrorism/disclaimer/list2item2":"It criticizes someone","notifyingflow/harmful-or-illegal/threats-or-violence/disclaimer/header":"Want to flag this review for threats or violence?","notifyingflow/harmful-or-illegal/threats-or-violence/disclaimer/paragraph1-2":"We can remove content that has, for example:","notifyingflow/harmful-or-illegal/threats-or-violence/disclaimer/list1item1-2":"Calls to target people or businesses with abuse or harassment online","notifyingflow/harmful-or-illegal/threats-or-violence/disclaimer/list1item2-2":"Serious threats or threats of violence","notifyingflow/harmful-or-illegal/threats-or-violence/disclaimer/list1item3-2":"Behavior that urges offline action such as physical harassment or destruction of property","notifyingflow/harmful-or-illegal/threats-or-violence/disclaimer/paragraph2":"We don’t remove content just because:","notifyingflow/harmful-or-illegal/threats-or-violence/disclaimer/list2item1":"You dislike or disagree with it","notifyingflow/harmful-or-illegal/threats-or-violence/disclaimer/list2item2":"It criticizes someone","notifyingflow/harmful-or-illegal/obscene-content/disclaimer/header":"Want to flag this review for obscenity?","notifyingflow/harmful-or-illegal/obscene-content/disclaimer/paragraph1-2":"We can remove content that has, for example:","notifyingflow/harmful-or-illegal/obscene-content/disclaimer/list1item1-2":"Graphic depictions of acts that are violent, sexual, or gory","notifyingflow/harmful-or-illegal/obscene-content/disclaimer/paragraph2":"We don’t remove content just because:","notifyingflow/harmful-or-illegal/obscene-content/disclaimer/list2item1":"You dislike or disagree with it","notifyingflow/harmful-or-illegal/obscene-content/disclaimer/list2item2":"It criticizes someone","notifyingflow/harmful-or-illegal/obscene-content/disclaimer/list2item3":"It includes swear words","notifyingflow/harmful-or-illegal/obscene-content/disclaimer/list2item4":"It might be rude or offensive to some people","notifyingflow/fabricated-review/header":"Want to flag this review for not being based on a genuine experience?","notifyingflow/fabricated-review/subheader":"Help us understand why:","notifyingflow/fabricated-review/written-by-employee-or-competitor":"The review was written by an employee or a competitor","notifyingflow/fabricated-review/paid-reviewer":"The reviewer was paid to write this review","notifyingflow/fabricated-review/copy-paste":"It’s a copy/paste of another review","notifyingflow/fabricated-review/suspicious-pattern":"The pattern of reviews for this company is suspicious","notifyingflow/fabricated-review/other":"Other","notifyingflow/fabricated-review/disclaimer/header":"Want to flag this review for not being based on a genuine experience?","notifyingflow/fabricated-review/disclaimer/paragraph1":"We can remove a review if, for example:","notifyingflow/fabricated-review/disclaimer/list1item1":"It’s clear that the reviewer hasn’t had any interaction with the business","notifyingflow/fabricated-review/disclaimer/paragraph2":"We don’t remove a review just because:","notifyingflow/fabricated-review/disclaimer/list2item1":"You had a different experience with the company","notifyingflow/fabricated-review/disclaimer/list2item2":"The review isn’t as detailed, informative or well written as you’d like","notifyingflow/fabricated-review/disclaimer/list2item3":"The company has a sudden influx of new reviews (this can be because they started asking for reviews)","notifyingflow/fabricated-review-only-once/header-v2":"There’s no need to flag more reviews for this business.","notifyingflow/fabricated-review-only-once/paragraph-v2":"We’ll now take a closer look at this business's profile to see if there are unusual patterns or suspicious behavior.","notifyingflow/sensitive-information/disclaimer/header-2":"Want to flag this review for having your personal information?","notifyingflow/sensitive-information/disclaimer/paragraph1":"We can ask reviewers to remove, for example:","notifyingflow/sensitive-information/disclaimer/list1item1-2":"Your name, phone number, address or email address","notifyingflow/sensitive-information/disclaimer/list1item2-2":"Information that can be used to identify you","notifyingflow/sensitive-information/disclaimer/list1item3":"Text that breaches privacy laws","notifyingflow/advertising-or-promotional/header":"Want to flag this review as advertising or promotional?","notifyingflow/advertising-or-promotional/subheader":"Help us understand why:","notifyingflow/advertising-or-promotional/promotional-or-discount-code":"It includes a promotional or discount code","notifyingflow/advertising-or-promotional/other-business-or-unrelated-product":"Its purpose is not to help consumers, but to promote another business or an unrelated product","notifyingflow/advertising-or-promotional/scam":"It promotes another service that’s probably a scam e.g. cryptocurrency investment, hacker services, etc. ","notifyingflow/advertising-or-promotional/other":"Other","notifyingflow/advertising-or-promotional/disclaimer/header":"Want to flag this review as advertising or promotional?","notifyingflow/advertising-or-promotional/disclaimer/paragraph1":"We can remove content that, for example:","notifyingflow/advertising-or-promotional/disclaimer/list1item1":"Includes a promotional code","notifyingflow/advertising-or-promotional/disclaimer/list1item2":"Advertises calls to action","notifyingflow/advertising-or-promotional/disclaimer/list1item3":"Advertises for a business other than the one reviewed","notifyingflow/advertising-or-promotional/disclaimer/paragraph2":"We don’t remove content just because:","notifyingflow/advertising-or-promotional/disclaimer/list2item1":"It mentions another business or product for a relevant, non-promotional reason","notifyingflow/advertising-or-promotional/disclaimer/list2item2":"You disagree with the star rating or content","notifyingflow/advertising-or-promotional/disclaimer/list2item3":"It’s short or not very detailed","notifyingflow/highlight/hate-speech-or-discrimination/header":"Want to flag this review for hate speech or discrimination?","notifyingflow/highlight/terrorism/header":"Want to flag this review for terrorism?","notifyingflow/highlight/threats-or-violence/header":"Want to flag this review for threats or violence?","notifyingflow/highlight/obscene-content/header":"Want to flag this review for obscenity?","notifyingflow/highlight/sensitive-information/header-2":"Want to flag this review for having your personal information?","notifyingflow/highlight/advertising-or-promotional/header":"Want to flag this review as advertising or promotional?","notifyingflow/highlight/obscene-content/paragraph":"Select the [BOLD-BEGIN]obscene[BOLD-END] content","notifyingflow/highlight/hate-speech-or-discrimination/paragraph":"Select the [BOLD-BEGIN]hate speech or discrimination[BOLD-END]","notifyingflow/highlight/terrorism/paragraph":"Select the [BOLD-BEGIN]terrorism[BOLD-END] content","notifyingflow/highlight/threats-or-violence/paragraph":"Select the [BOLD-BEGIN]threats or violence[BOLD-END]","notifyingflow/highlight/sensitive-information/paragraph":"Select the [BOLD-BEGIN]personal information[BOLD-END]","notifyingflow/highlight/advertising-or-promotional/promotional-or-discount-code/paragraph":"Select the [BOLD-BEGIN]promotional or discount code[BOLD-END]","notifyingflow/highlight/advertising-or-promotional/other-business-or-unrelated-product/paragraph":"Select the words that [BOLD-BEGIN]promote another business or an unrelated product[BOLD-END]","notifyingflow/highlight/advertising-or-promotional/scam/paragraph":"Select the words that [BOLD-BEGIN]promote another service that’s probably a scam[BOLD-END]","notifyingflow/highlight/advertising-or-promotional/other/paragraph":"Select the [BOLD-BEGIN]advertising or promotional[BOLD-END] content","notifyingflow/highlight/obscene-content/paragraph/touch":"Tap to highlight the [BOLD-BEGIN]obscene[BOLD-END] content","notifyingflow/highlight/hate-speech-or-discrimination/paragraph/touch":"Tap to highlight the [BOLD-BEGIN]hate speech or discrimination[BOLD-END]","notifyingflow/highlight/terrorism/paragraph/touch":"Tap to highlight the [BOLD-BEGIN]terrorism[BOLD-END] content","notifyingflow/highlight/threats-or-violence/paragraph/touch":"Tap to highlight the [BOLD-BEGIN]threats or violence[BOLD-END]","notifyingflow/highlight/sensitive-information/paragraph/touch":"Tap to highlight the [BOLD-BEGIN]personal information[BOLD-END]","notifyingflow/highlight/advertising-or-promotional/promotional-or-discount-code/paragraph/touch":"Tap to highlight the [BOLD-BEGIN]promotional or discount code[BOLD-END]","notifyingflow/highlight/advertising-or-promotional/other-business-or-unrelated-product/paragraph/touch":"Tap to highlight the words that [BOLD-BEGIN]promote another business or an unrelated product[BOLD-END]","notifyingflow/highlight/advertising-or-promotional/scam/paragraph/touch":"Tap to highlight the words that [BOLD-BEGIN]promote another service that’s probably a scam[BOLD-END]","notifyingflow/highlight/advertising-or-promotional/other/paragraph/touch":"Tap to highlight the [BOLD-BEGIN]advertising or promotional[BOLD-END] content","notifyingflow/sign/hate-speech-or-discrimination/header":"Want to flag this review for hate speech or discrimination?","notifyingflow/sign/terrorism/header":"Want to flag this review for terrorism?","notifyingflow/sign/threats-or-violence/header":"Want to flag this review for threats or violence?","notifyingflow/sign/obscene-content/header":"Want to flag this review for obscenity?","notifyingflow/sign/sensitive-information/header-2":"Want to flag this review for having your personal information?","notifyingflow/sign/advertising-or-promotional/header":"Want to flag this review as advertising or promotional?","notifyingflow/sign/fabricated-review/header":"Want to flag this review for not being based on a genuine experience?","notifyingflow/sign/paragraph":"I confirm that the information I’ve provided here is true and correct.","notifyingflow/sign/input-label":"My Email","notifyingflow/sign/input-placeholder":"My Email Address","notifyingflow/sign/submit-button-label":"Submit","notifyingflow/sign/invalid-email":"Invalid email. 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Check out the full review...","single-review-page/share/review-title/one":"[Username] gave [Company] [X] star. Check out the full review...","legaltext/broadmarketing/v5":"Get emails about reviews, the latest features, tips about companies and products, and more. You can opt out at any time.","review-submitted-page/calltoactionbutton":"Review more companies","review-submitted-page/thank-you-message-v2":"Thanks! Your review counts.","review-submitted-page/title":"Review submitted","review-submitted-page/description":"Check your email to verify and publish your review","review-submitted-page/digest-signup/title":"How many people has my review helped?","review-submitted-page/digest-signup/description":"Millions of people read reviews on Trustpilot every day. 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So thank you.","review-submitted-page/calltoactiontext":"Keep 'em coming...","review-submitted-page/emailwhenpublished/heading":"This might take a while","review-submitted-page/emailwhenpublished/subheading":"We'll email you when it's live","review-submitted-page/error/heading":"Oops, something went wrong","review-submitted-page/error/subheading":"Sorry for the inconvience, please try again","review-submitted-page/needtoverifiy/heading":"Please activate your profile to publish your review","review-submitted-page/needtoverifiy/subheading":"- check your email","review-submitted-page/read-more-reviews-for-company":"Read more reviews about [COMPANYNAME]","review-submitted-page/reviewprocessing":"Your review is on its way","review-submitted-page/upload-profile-image":"Upload profile image","review-submitted-page/add-profile-image":"Add photo","review-submitted-page/languagedetection/header":"We’re curious, what language did you use?","review-submitted-page/languagedetection/footer":"This will help us improve our language tools.","review-submitted-page/languagedetection/other":"Other","review-submitted-page/marketing-invitation/signup-success":"Great, we'll be in touch","review-submitted-page/marketing-invitation/opt-out":"Don't show me this again","review-submitted-page/cpp-link":"You reviewed [COMPANYNAME]","review-submitted-page/whats-next":"What’s next?","review-submitted-page/review-drafts/header":"Would you like to finish your review drafts?","review-submitted-page/review-request-banner/title":"How did we do?","review-submitted-page/review-request-banner/title-v2":"Write a review about Trustpilot","review-submitted-page/review-request-banner/title-v3":"How was your experience with Trustpilot?","review-submitted-page/review-request-banner/title-v4":"You can review Trustpilot too!","review-submitted-page/review-request-banner/main-text":"Write a review for Trustpilot—tell us what you think about using our platform. Your feedback will help us improve and keep Trustpilot honest.","review-submitted-page/review-request-banner/main-text-v2":"Review us too—tell us what you think about using our site. Your feedback will help us improve and keep Trustpilot honest.","review-submitted-page/review-request-banner/main-text-v3":"Review us too - it only takes a few minutes and helps Trustpilot improve and stay honest.","review-submitted-page/review-request-banner/main-text-v4":"It only takes a few minutes and your feedback helps us to improve our platform and stay honest.","review-submitted-page/review-request-banner/button":"Review Trustpilot","review-submitted-page/app-promo/title":"Write your next review on the Trustpilot app","review-submitted-page/app-promo/description":"Find companies, read reviews, or write them—all while on the go.","review-submitted-page/app-promo/badge/alt":"Download the Trustpilot iOS app","review-submitted-page/app-promo/illustration/alt":"Trustpilot iOS app illustration","review-submitted-page/review-follow-up/button":"Send private feedback","review-submitted-page/review-follow-up/modal/header":"Send private feedback","review-submitted-page/review-follow-up/modal/supporting-text-multi-question-negative":"Answer a few questions from [COMPANY] to help get to the root of the problem. This feedback is just for them.","review-submitted-page/review-follow-up/modal/supporting-text-multi-question-positive":"Answer a few questions from [COMPANY] to help them understand how things went. This feedback is just for them.","review-submitted-page/review-follow-up/modal/supporting-text-single-question-positive":"Answer a quick question from [COMPANY] to help get to the root of the problem. This feedback is just for them.","review-submitted-page/review-follow-up/modal/supporting-text-single-question-negative":"Answer a quick question from [COMPANY] to help them understand how things went. This feedback is just for them.","review-submitted-page/review-follow-up/modal/question-counter":"[QUESTION_NUMBER] of [TOTAL_QUESTIONS]","review-submitted-page/review-follow-up/modal/next":"Next","review-submitted-page/review-follow-up/modal/back":"Back","review-submitted-page/review-follow-up/modal/submit":"Submit","review-submitted-page/review-follow-up/modal/close":"Close","review-submitted-page/review-follow-up/modal/flag-question":"Flag question","review-submitted-page/review-follow-up/modal/error/no-selection":"Please select an answer to continue.","review-submitted-page/review-follow-up/modal/error/submit-error":"Something went wrong. Please try submitting again.","review-submitted-page/review-follow-up/modal/thanks/title":"Thanks for your feedback!","review-submitted-page/review-follow-up/modal/thanks/text":"Your response has been sent to [COMPANY] directly and can help them write a useful reply.","review-submitted-page/review-follow-up/modal/flag/title":"Flag question","review-submitted-page/review-follow-up/modal/flag/text":"Tell us if you think there’s a problem with this question. After you flag it, we’ll investigate and take action with the company if necessary.","review-submitted-page/review-follow-up/modal/flag/link-text":"Continue","review-submitted-page/review-invitations/header/title":"Companies that want to hear from you","user-settings-page/changepass/header":"Change password","user-settings-page/changepass/submit":"Change password","user-settings-page/changepass/notifications/pass-changed":"Your password has been changed","user-settings-page/changepass/notifications/invalid-old-password":"Your current password is not correct. Please try again.","user-settings-page/changepass/notifications/invalid-new-password":"Oops, looks like you forgot to add a new password. 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You’ll now receive review invitation emails from companies via Trustpilot.","user-settings-page/notifications/invitation/successmessage/out":"You’ve successfully blocked companies from sending you review invitation emails via Trustpilot.","user-settings-page/notifications/errormessage":"Looks like something went wrong—please try again.","user-settings-page/notifications/invitation":"Companies on Trustpilot can invite me to write reviews","user-settings-page/notifications/invitationerror":"Unsubscribing from company invitations to write reviews is not working properly at the moment. Please try again later","user-settings-page/notifications/header":"Email settings","user-settings-page/notifications/choosesubscriptionemails-v2":"Choose which kind of emails you’d like to receive. You can unsubscribe at any time. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/notifications/choosesubscriptionemails-v3":"Choose which kind of emails you’d like to receive. Important emails about your account are always enabled.","user-settings-page/notifications/accountupdates":"Account updates","user-settings-page/notifications/accountupdatesdetails":"See important updates about your account, enabled for all Trustpilot users","user-settings-page/notifications/reviewinvitations":"Review invitations","user-settings-page/notifications/reviewinvitationsdetailsv2":"Allow companies to email you asking for a review on Trustpilot","user-settings-page/notifications/latestnews":"The latest news and tips","user-settings-page/notifications/latestnewsdetails-v2":"Get the latest updates, recommendations, and inspiration. We keep track of open rates for these emails","user-settings-page/notifications/save":"Save","user-settings-page/notifications/marketingoptinconfirmationpending":"Thanks! 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[LINK-BEGIN]Learn more[LINK-END]","user-settings-page/notifications/marketing/recommendations":"Personalized recommendations","user-settings-page/notifications/marketing/recommendationsdetails":"Based on your preferences and activity on Trustpilot","user-settings-page/notifications/marketing/insights":"Latest insights","user-settings-page/notifications/marketing/insightsdetails":"Trending companies, inspiration, tips, and more","user-settings-page/notifications/marketing/newsletter":"Newsletter","user-settings-page/notifications/marketing/newsletterdetails":"The latest news digest","user-settings-page/notifications/marketing/updates":"Feature updates","user-settings-page/notifications/marketing/updatesdetails":"New feature announcements","user-settings-page/notifications/marketing/about":"About Trustpilot","user-settings-page/notifications/marketing/aboutdetails":"How to make the most of your account","user-settings-page/notifications/general":"General","user-settings-page/notifications/generaldetails":"Other messages related to your account.","user-settings-page/notifications/general/milestones":"Review milestones","user-settings-page/notifications/general/milestonesdetails":"Stats celebrating your activity on Trustpilot","user-settings-page/notifications/general/invitations":"Review invitations","user-settings-page/notifications/general/invitationsdetails":"Emails from companies asking for a review on Trustpilot","user-settings-page/personalinfo/invalidcharactersindisplayname":"Oops! Special characters such as “#\u0026@+” are not allowed in your name.","user-settings-page/personalinfo/digitsindisplayname":"Sorry! We don't allow digits in the name field.","user-settings-page/personalinfo/nameerror2":"Your name must be between [MIN-LENGTH] and [MAX-LENGTH] characters.","user-settings-page/personalinfo/emailindisplayname":"Sorry! We don't allow an email address in the name field.","user-settings-page/personalinfo/countryempty":"Please select a country.","user-settings-page/personalinfo/languageempty":"Please select a language.","user-settings-page/personalinfo/header":"Personal settings","user-settings-page/personalinfo/successmessage":"Your profile has now been updated","user-settings-page/personalinfo/email":"Email","user-settings-page/personalinfo/name":"Name (publicly visible)","user-settings-page/personalinfo/country":"Country","user-settings-page/personalinfo/language":"Language","user-settings-page/profileimage":"Your profile picture","user-settings-page/profileimagedeleted":"Your profile image has now been removed","user-settings-page/profileimageerror/notanimage":"Oops! Please upload an image in jpg or png format.","user-settings-page/profileimageerror/imagetoosmall":"Sorry! Your image is too small. 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Please try to upload your image again.","user-settings-page/profileimageupdated":"Your profile image has been uploaded, but it may take up to 20 minutes before the image is updated.","user-settings-page/title":"[USERNAME] – Settings","user-settings-page/tooltip":"We use this information to improve the platform and provide a better experience for you.","user-settings-page/legend":"*Mandatory","user-settings-page/saveinfo":"Save information","user-settings-page/savenotifications":"Save email settings","user-settings-page/socialsettings/disconnect":"Disconnect my Facebook profile from Trustpilot","user-settings-page/socialsettings/title":"My Social Settings","user-settings-page/uploadimage":"Upload your profile picture","user-settings-page/uploadnewimage":"Upload a new profile picture","user-settings-page/countryselectedmodal/headline":"You changed your country settings","user-settings-page/countryselectedmodal/body":"Please accept the terms and policies for [REGION]","user-settings-page/countryselectedmodal/cancel":"Cancel","user-settings-page/countryselectedmodal/save":"Save changes","user-settings-page/countryselectedmodal/success":"Changes saved","user-settings-page/deletemodal/header":"Are you sure you want to delete your account?","user-settings-page/deletemodal/paragraph":"Keep in mind that you will not be able to retrieve any of your information once it has been deleted.","user-settings-page/deletemodal/confirm":"To confirm that you want to delete your account, type in your email address:","user-settings-page/deletemodal/button/delete":"Delete","user-settings-page/verification/button/failed":"Try again","user-settings-page/verification/button/not_verified":"Get started","user-settings-page/verification/button/verified/primary":"See my reviews","user-settings-page/verification/button/verified/secondary":"Remove verification","user-settings-page/verification/button/retry":"Retry","user-settings-page/verification/body/failed":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The information you submitted could not be confirmed. 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[LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/106":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Your verification can’t be completed. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/108":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The ID you submitted has already been used to verify another Trustpilot account. An ID can only be used for 1 account. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/109":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The ID you submitted is currently being used to verify this account on multiple devices. Verification can only be completed on 1 device. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/110":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The ID you submitted has already been used to verify another Trustpilot account. An ID can only be used for 1 account. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/113":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Your verification can’t be completed. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/201":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The selfie or the photos of the ID you submitted weren’t clear or were missing. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/204":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The selfie or the photos of the ID you submitted weren’t clear. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/205":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Check that the document you submitted isn’t damaged. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/206":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Only a passport, driver’s license, residence permit, or ID card with a photo can be submitted. Please try again with one of these documents. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/207":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The ID you submitted is expired. Please try again with a valid document. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/502":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Your verification can’t be completed. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/503":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Your verification can’t be completed. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/504":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Only a photo of a physical ID can be submitted. A photo of a copy or screenshot can’t be accepted. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/505":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Only a photo of a physical ID can be submitted. A photo of a copy or screenshot can’t be accepted. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/507":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Something doesn’t look right on the ID you submitted. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/508":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Something doesn’t look right on the ID you submitted. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/509":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The selfie and the photo on the ID you submitted don’t match. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/515":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Only a selfie taken during the verification process can be submitted. A copy of a photo or screenshot can’t be accepted. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/526":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Only a selfie taken during the verification process can be submitted. A copy of a photo or screenshot can’t be accepted. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/530":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—You must be at least 16 years old to get verified. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/531":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—You must be at least 16 years old to get verified. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/532":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—You must be at least 16 years old to get verified. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/533":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—You must be at least 18 years old to get verified. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/602":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Only a passport, driver’s license, residence permit, or ID card with a photo can be submitted. Please try again with one of these documents. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/605":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The selfie you submitted wasn’t clear or was missing. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/606":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The selfie or the photos of the ID you submitted weren’t clear. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/608":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The front of the ID wasn’t clear or was missing in the photo you submitted. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/609":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The back of the ID wasn’t clear or was missing in the photo you submitted. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/610":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The front of the ID wasn’t fully visible in the photo you submitted. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/615":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The back of the ID wasn’t fully visible in the photo you submitted. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/619":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Some information wasn’t clear or fully visible on the ID you submitted. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/620":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The ID you submitted is expired. Please try again with a valid document. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/621":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The ID you submitted may be damaged or marked as void. Please try again with a valid document. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/625":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The last name on the ID you submitted wasn’t clear or fully visible. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/626":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The first name on the ID you submitted wasn’t clear or fully visible. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/627":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Some information on the ID you submitted wasn’t clear or fully visible. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/628":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Some information on the ID you submitted wasn’t clear or fully visible. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/629":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Some information on the ID you submitted wasn’t clear or fully visible. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/630":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Some information on the ID you submitted wasn’t clear or fully visible. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/631":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Some information on the ID you submitted wasn’t clear or fully visible. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/632":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Some information on the ID you submitted wasn’t clear or fully visible. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/633":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Some information on the ID you submitted wasn’t clear or fully visible. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/634":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Some information on the ID you submitted wasn’t clear or fully visible. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/635":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The selfie or the photos of the ID you submitted weren’t clear or were missing. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/641":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—More than 1 person was detected in the selfie you submitted. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/642":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—Multiple IDs were detected in the photos you submitted. Only 1 ID can be used to get verified. [LINK-BEGIN]Learn more[LINK-END]","user-settings-page/verification/failed/reason/veriff/643":"[BOLD-BEGIN]Unsuccessful[BOLD-END]—The selfie or the photos of the ID you submitted weren’t clear. [LINK-BEGIN]Learn more[LINK-END]","user-data-page/title":"Your data on Trustpilot","user-data-page/link-to-settings":"Settings","user-data-page/intro/heading":"Your data on Trustpilot","user-data-page/intro/body":"Personal data is any information that relates to an identifiable individual. 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","user-data-page/additional-info/body-v2":"We also collect additional data on how you use Trustpilot—which can’t be downloaded above. This could include anything from your Trustpilot search history and time spent on our site, to features or functions you’ve accessed, links you’ve clicked, and more. To access this data, email [LINK-BEGIN]privacy@trustpilot.com[LINK-END] with the subject line ‘[SUBJECT-LINE-BEGIN]Data Subject Access Request[SUBJECT-LINE-END]’, and include a quick explanation of your request in the email body.","user-data-page/additional-info/body-v3":"For more information please refer to our Privacy Policy [LINK-BEGIN]here[LINK-END].","user-connect-page/title":"Trustpilot Login - Connect and share your reviews","user-connect-page/description":"Join the conversation. Read and write reviews on Trustpilot. Log in now via email or Facebook.","user-connect-page/heading/login":"Read reviews. Write reviews. 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Please try again later.","invitation-unsubscribe-page/title":"Unsubscribe was successful","invitation-unsubscribe-page/header":"You've Unsubscribed","invitation-unsubscribe-page/explanation":"You will no longer receive email invitations to review businesses on Trustpilot.","invitation-unsubscribe-page/alternative":"Or resubscribe under My Settings \u003e Review invitations","marketing-unsubscribe-page/header":"You've unsubscribed","marketing-unsubscribe-page/explanation":"You’ve successfully unsubscribed from [MESSAGETYPE] emails from Trustpilot.","marketing-unsubscribe-page/error":"Sorry, something went wrong on our end. Please try again later.","marketing-unsubscribe-page/body-text":"Changed your mind? Or choose which emails you want to see in your inbox.","marketing-unsubscribe-page/button-text":"Manage email preferences","marketing-unsubscribe-page/message-type/personalized-recommendation":"personalized recommendation","marketing-unsubscribe-page/message-type/latest-insights":"the latest insights","marketing-unsubscribe-page/message-type/newsletter":"newsletter","marketing-unsubscribe-page/message-type/feature-update":"feature update","marketing-unsubscribe-page/message-type/about-trustpilot":"About Trustpilot","marketing-unsubscribe-page/message-type/review-milestone":"review milestone","contact-page/title":"Contact Trustpilot","contact-page/description":"Contact Trustpilot for sales, pricing, or press inquiries. For help with Trustpilot products, visit our Help Center or submit a request. See the contact details for Trustpilot's global offices.","contact-page/header/heading":"Contact us","contact-page/header/sub-heading":"Want to get in touch? 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