Best CRM Customer Engagement Center Reviews 2026 | Gartner Peer Insights

https://www.gartner.com/reviews/market/crm-customer-engagement-center

Claims

SAP

  • designs applications to operate on a unified digital platform

  • develops software solutions for ERP

  • develops software solutions for related business functions

  • employs over 105,000 people globally

  • employs over 105,000 people globally.

  • founded in 1972

  • headquartered in Walldorf, Germany

  • helps organizations manage finance

  • helps organizations manage human resources

  • helps organizations manage other operational areas

  • helps organizations manage procurement

  • helps organizations manage supply chain

  • is used by organizations to manage other operational areas

  • is used by organizations to manage procurement

  • offers a portfolio of software applications

  • offers software applications that support various business functions across industries

  • provides HR management solutions used by organizations.

  • provides more than 100 solutions

  • provides offerings used to help organizations manage finance

  • reports over 230 million cloud users as of 2025

  • supports various business functions across industries

CRM Customer Engagement Center

  • enables automated customer engagements

  • enables case assignment

  • enables case conversations

  • enables case creation

  • enables case escalation

  • enables case routing

  • enables control of customer master data during interactions

  • enables other necessary processing of a case record

  • enables workflow automations

  • has 66 items in Gartner Peer Insights product listings

  • has features that are discussed in the content

  • has the title Best CRM Customer Engagement Center Reviews 2026

  • is a category reviewed on Gartner Peer Insights

  • is abbreviated as CEC

  • is listed in Gartner Peer Insights' Best CRM Customer Engagement Center Reviews 2026

  • must be anchored in a customer system of record

  • uses AI techniques

Gartner Peer Insights

  • consists of the opinions of individual end users based on their own experiences

  • displays 1-20 of 66 products for CRM Customer Engagement Center

  • hosts content related to CRM Customer Engagement Center (CEC) Ratings

  • hosts content related to CRM Customer Engagement Center (CEC) Reviews

  • hosts ratings for CRM Customer Engagement Center

  • hosts ratings for Microsoft Dynamics 365 Customer Service

  • hosts reviews and ratings for CRM Customer Engagement Center (CEC)

  • hosts reviews for CRM Customer Engagement Center

  • hosts reviews for Microsoft Dynamics 365 Customer Service

  • lists CRM Customer Engagement Center (CEC) in its product listings

  • offers ratings for CRM Customer Engagement Center (CEC)

  • offers reviews for CRM Customer Engagement Center (CEC)

  • provides a PDF download option for CRM Customer Engagement Center (CEC) reviews and ratings

  • provides ratings for CRM Customer Engagement Center

  • provides ratings for CRM Customer Engagement Center (CEC)

  • provides reviews for CRM Customer Engagement Center

  • provides reviews for CRM Customer Engagement Center (CEC)

Kapture

  • adapts to evolving customer expectations

  • has expertise in BFSI

  • has expertise in Consumer durables (consumer goods and appliances)

  • has expertise in Retail (offline + ecommerce)

  • has expertise in Travel

  • helps 1000+ businesses

  • helps create wonderful customer experiences

  • is an enterprise-grade AI-powered omnichannel Customer Experience management platform with a deep focus on customer support

  • is built around hyper-personalization

  • keeps every resolution extremely personalized

  • keeps every resolution unique

  • makes every customer feel valued

  • operates in 16 countries

  • provides context to every resolution

  • provides intelligence to every resolution

  • transforms good customer experiences into great ones

Oracle

  • aids in connecting data and global users

  • aids in financial planning

  • aids in government defense

  • aids in government defense tasks

  • aids in human resource management

  • aids in medical research

  • aids in scientific and medical research tasks

  • aids in scientific research

  • aids in supply chain streamlining

  • is a cloud technology company

  • is used by businesses of varying sizes

  • is used by nonprofit organizations

  • offers business solutions

  • offers computing infrastructure

  • offers computing infrastructure and software solutions globally

  • offers software solutions globally

Creatio

  • genuine care for its clients and partners is at the heart of its DNA

  • has 850 employees in ten offices across 25 countries

  • has AI at its core.

  • has millions of workflows running daily

  • has no-code at its core.

  • is a global vendor of an agentic CRM and workflow platform.

  • is headquartered in Boston, MA

  • is listed for companies valued at 50M to 1B USD

  • offers a range of marketplace add-ons

  • provides a financial services CRM platform

  • provides industry workflows across 19 verticals

  • supports thousands of clients in 100 countries

Zendesk for customer service

  • facilitates billions of conversations

  • has a 4.4 rating based on 917 ratings on Gartner Peer Insights

  • is listed in Gartner Peer Insights' CRM Customer Engagement Center reviews

  • is listed under Integration & Deployment

  • links an extensive range of brands with millions of customers via chat

  • links an extensive range of brands with millions of customers via communities

  • links an extensive range of brands with millions of customers via email

  • links an extensive range of brands with millions of customers via help centers

  • links an extensive range of brands with millions of customers via messaging

  • links an extensive range of brands with millions of customers via review sites

  • links an extensive range of brands with millions of customers via social channels

  • links an extensive range of brands with millions of customers via telephony

SugarCRM

  • aims to enhance the functionality of CRM systems

  • aims to minimize manual data entry

  • aims to optimize tasks to provide a high-definition customer experience

  • eliminates potential obstacles

  • eliminates redundant work

  • eliminates visibility gaps

  • focuses on removing the complications and effort typically associated with traditional CRM systems.

  • has a rating of 4.5 on Gartner Peer Insights based on 250 ratings

  • is listed as a vendor on Gartner Peer Insights for CRM Customer Engagement Center.

  • provides a comprehensive perspective of customer journeys for marketing, sales, and service teams

  • strives to streamline the customer experience

Exotel's platform

  • includes voice and messaging APIs

  • integrates with CRM

  • supports IVR call routing

  • supports RCS

  • supports SMS

  • supports WebRTC

  • supports WhatsApp

  • supports call forwarding

  • supports in-app calling

  • supports voice streaming

Verint Channel Automation

  • delivers customer experience automation

  • drives a significant return on investment

  • elevates customer experience for brands

  • has 37 ratings on Gartner Peer Insights

  • has a rating of 3.9 on Gartner Peer Insights

  • helps realize business outcomes now

  • reduces costs

  • uses Verint's AI-powered bots to deliver tangible AI business outcomes across the enterprise

  • uses the Verint Open Platform

Zoho Corporation

  • adheres strictly to user privacy

  • concentrates on creating digital tools

  • does not rely on an ad-revenue model

  • does not rely on an ad-revenue model for its free products

  • has a portfolio of more than 55 products

  • has headquarters in Austin, Texas.

  • has international offices in Chennai, India

  • has international offices in other worldwide locations

  • is a privately held software company

Emplifi

  • aims to bridge the customer experience gap

  • aligns marketing, care, and commerce aspects of businesses

  • blends the diverse branches of any business operation

  • enhances customer experiences at every touchpoint along the customer journey

  • has a rating of 4.2 based on 34 ratings on Gartner Peer Insights

  • has an industry presence of over two decades

  • helps companies deliver superior encounter experiences across the customer journey

  • is a unified customer experience platform

Exotel

  • ensures compliance as a cloud calling operator

  • has 29 ratings on Gartner Peer Insights

  • has a rating of 4.8 on Gartner Peer Insights

  • holds a UL-VNO license for VoIP telephony services

  • offers an intuitive agent dashboard

  • offers call analytics

  • offers call recording

  • provides AI-powered customer communication solutions

Salesforce

  • aims to enhance the interaction between businesses and their customers.

  • author of the Agentforce Service listing on Gartner Peer Insights

  • creates solutions for customer-related concerns

  • integrates artificial intelligence with CRM

  • integrates artificial intelligence with data

  • is listed as a vendor on Gartner Peer Insights for CRM Customer Engagement Center

  • leverages technology to enhance interactions between businesses and their customers.

Vtiger Cloud CRM

  • has a rating of 4.2 from 78 ratings on Gartner Peer Insights

  • improves overall customer experience throughout the purchasing journey

  • improves team performance

  • is a cloud CRM solution

  • is a cloud CRM solution built on a robust Open Source Core

  • is built on a robust Open Source Core

  • is used globally to manage core business functions such as sales, marketing, and support

Zendesk

  • aimed to revolutionize the customer experience

  • developed in Copenhagen, Denmark

  • employs a substantial workforce worldwide

  • enables businesses to shift customer service online

  • founded in 2007

  • has grown in California

  • is listed as a vendor on Gartner Peer Insights for CRM Customer Engagement Center

Zoho

  • is listed as a vendor on Gartner Peer Insights for CRM Customer Engagement Center

  • offers products for collaboration

  • offers products for finance

  • offers products for marketing

  • offers products for recruitment

  • offers products for sales

  • offers products for support

CRM Customer Engagement Center (CEC)

  • appears in Gartner Peer Insights' product listings

  • has Gartner Peer Insights' reviews and ratings

  • has a Reviews and Ratings section that is part of Gartner Peer Insights

  • has ratings on Gartner Peer Insights

  • has reviews on Gartner Peer Insights

  • is featured on Gartner Peer Insights as a page about CRM Customer Engagement Center (CEC) with the title 'Best CRM Customer Engagement Center Reviews 2026'.

CRM Customer Engagement Center Knowledge Management

  • enables consumption of contextual knowledge by customers, employees and automations during various moments in a customer's service journey

  • enables the capture of contextual knowledge

  • enables the creation of contextual knowledge

  • enables the curation of contextual knowledge

  • enables the discovery of contextual knowledge

  • enables the maintenance of contextual knowledge

eGain

  • has a rating of 4.6 from 102 ratings on Gartner Peer Insights

  • has an operating presence in APAC

  • has an operating presence in EMEA

  • has an operating presence in North America

  • headquarters are located in Sunnyvale, California

  • provides cloud-based software for customer engagement

Oracle's tools

  • aid in financial planning

  • aid in human resource management

  • aid in streamlining supply chains

  • are used by businesses of various sizes

  • are used by nonprofit organizations

  • facilitate connecting data and global users

SAP S/4HANA

  • integrates artificial intelligence capabilities

  • integrates capabilities such as artificial intelligence

  • integrates capabilities such as machine learning

  • integrates machine learning capabilities

  • uses in-memory computing to support data-intensive operations

  • utilizes in-memory computing to support data-intensive operations

Creatio Studio

  • allows building AI agents

  • allows building applications

  • includes natural language designers

  • includes visual designers

  • is a no-code agentic platform

Gartner

  • defines the CRM customer engagement center (CEC) as a cohesive set of software built around core case management tools

  • defines the CRM customer engagement center (CEC) as dedicated to providing customer service and support by engaging with customers

  • defines the CRM customer engagement center (CEC) as intelligently orchestrating the processes, data, systems, and resources of an organization

  • does not endorse any vendor, product or service depicted in this content

  • does not offer any warranties, expressed or implied, regarding this content

Microsoft

  • empowers every organization on the planet to achieve more

  • empowers every person to achieve more

  • enables digital transformation for the era of an intelligent cloud and an intelligent edge

  • is dedicated to advancing human achievement

  • is dedicated to advancing organizational achievement

Oracle Autonomous Database

  • helps manage and secure data

  • is designed to help manage and secure data

  • is developed by Oracle

  • is the first of its kind

  • was developed by Oracle

ServiceNow

  • helps customers transform organizations across every industry

  • keeps pace with innovation

  • puts AI to work for people

  • upholds a human-centered approach to deploying its products and services at scale

  • upholds a trustworthy approach to deploying its products and services at scale

Zoho Desk

  • has a rating of 4.5 out of 5 from 2234 ratings on Gartner Peer Insights

  • is listed for 50M-1B USD

  • is listed in Gartner Peer Insights' CRM Customer Engagement Center reviews

  • is listed in the CRM Customer Engagement Center category on Gartner Peer Insights

  • is listed on Gartner Peer Insights

CRM Customer Engagement Center's Workflow and Business Process Management

  • enables monitoring of process steps to deliver customers' service and support outcomes

  • enables orchestration of process steps to deliver customers' service and support outcomes

  • enables potential automation of process steps to deliver customers' service and support outcomes

  • enables the design of process steps to deliver customers' service and support outcomes

Freshworks Inc.

  • creates AI-boosted business software

  • is headquartered in San Mateo, California

  • operates globally

  • the software is usable by anyone

Intercom

  • helps businesses deliver incredible customer experiences at scale

  • is an AI customer

  • offers Fin, an AI agent for customer service

  • offers the next-generation Helpdesk

Intercom's next-generation Helpdesk

  • is a modern workspace

  • provides support teams with intelligence

  • provides support teams with power

  • provides support teams with speed

Kapture CX

  • has a 4.8 rating from 88 ratings on Gartner Peer Insights

  • is listed for companies valued between 50 million and 1 billion USD

  • is listed on Gartner Peer Insights in the CRM Customer Engagement Center category

  • is listed under Integration & Deployment

Oracle's cloud software applications

  • are designed to support resilience in businesses

  • are designed to support sustainable growth

  • provide modern tools

  • provide modern tools designed to support sustainable growth and resilience in businesses

Pegasystems

  • empowers the world's leading enterprises to Build for Change

  • has built a flexible architecture

  • has built a scalable architecture

  • provides a low-code platform

SAP Service Cloud

  • has 78 ratings

  • has a rating of 4.5

  • is listed in Gartner Peer Insights' CRM Customer Engagement Center reviews

  • is listed on Gartner Peer Insights under the CRM Customer Engagement Center product listings

Agentforce Service

  • has a rating of 4.4 from 366 ratings on Gartner Peer Insights

  • is categorized under the CRM Customer Engagement Center

  • is listed on Gartner Peer Insights

CRM Customer Engagement Center Digital Engagement

  • enables customers and employees to seamlessly connect over a variety of digital channels

  • enables customers and employees to seamlessly interact over a variety of digital channels

  • enables customers and employees to seamlessly reconnect over a variety of digital channels

CRM Customer Engagement Center Platform Ecosystem and Integration

  • includes applications developed by independent software vendors participating in a marketplace

  • provides a range of techniques to incorporate third-party function development

  • provides integration of systems and data

CRM Customer Engagement Center Real-Time Continuous Intelligence

  • powers smarter interactions and customer service journeys in real-time

  • uses AI techniques

  • uses analytics derived from historical and real-time data

eGain's solutions

  • aim to enhance customer experience

  • aim to optimize service processes

  • support sales across web, social, and phone channels

Freshdesk Omni

  • is a product by Freshworks

  • is listed among the products for willingness to recommend

  • is listed on Gartner Peer Insights for Freshworks

Freshworks

  • is listed as a vendor on Gartner Peer Insights for CRM Customer Engagement Center

  • offers products designed to help everyone work more efficiently

  • offers products that deliver more value for immediate business impact

Freshworks Inc.'s products

  • are purpose-built for IT teams

  • are purpose-built for customer support teams

  • are purpose-built for sales and marketing teams

Gartner Peer Insights content

  • does not represent Gartner's affiliates' views

  • does not represent Gartner's views

  • should not be construed as statements of fact

hCaptcha

  • has Terms of Use

  • has a Privacy Policy

  • protects this site

Microsoft Dynamics 365 Customer Service

  • has a rating of 4.4 based on 134 ratings on Gartner Peer Insights

  • is a Microsoft product

  • is listed on Gartner Peer Insights

Microsoft Security

  • protects data against cyberthreats

  • protects people against cyberthreats

  • provides peace of mind

Oracle Cloud Infrastructure

  • facilitates the transition of workloads between different clouds

  • facilitates the transition of workloads from on-site systems to the cloud

  • facilitates the transition of workloads from the cloud to on-site systems

Pegasystems' Pega Platform

  • solves enterprises' most pressing business challenges

  • uses AI-powered decisioning

  • uses workflow automation

ServiceNow Customer Service Management

  • has a rating of 4.3 based on 146 ratings on Gartner Peer Insights

  • is a product offered by ServiceNow

  • is listed on Gartner Peer Insights

ServiceNow's AI platform for business transformation

  • connects people, processes, data, and devices

  • increases productivity

  • maximizes business outcomes

Ameyo by Exotel

  • is a product listing on Gartner Peer Insights

  • is listed in Gartner Peer Insights' CRM Customer Engagement Center reviews

CRM Customer Engagement Center Intelligent Voice Support

  • enables customers to seamlessly move between voice and digital interaction modes while preserving the interaction context

  • leverages a range of techniques and data

eGain AI Knowledge Hub

  • is a product by eGain

  • is listed for North America

eGain's software

  • has been used for over a decade to consolidate fragmented customer service operations into unified Customer Engagement Hubs (CEHs).

  • has been used for over a decade to consolidate fragmented sales engagement operations into unified Customer Engagement Hubs (CEHs).

Exotel's comprehensive solution

  • helps businesses enhance customer communications effectively

  • helps businesses manage customer communications effectively

Exotel's Contextual Customer Data Platform

  • provides actionable insights

  • transforms raw data into personalized customer narratives

Gartner Research

  • publishes the Critical Capabilities for CRM Customer Engagement Center

  • publishes the Magic Quadrant for CRM Customer Engagement Center

Intercom Helpdesk

  • has a rating of 4.2 based on 40 ratings

  • is listed in Gartner Peer Insights' CRM Customer Engagement Center reviews

Oracle Siebel CRM

  • has a rating of 4.2 from 54 ratings on Gartner Peer Insights

  • listed in Gartner Peer Insights Product Listings under CRM Customer Engagement Center

Pega Platform

  • enables personalized engagement

  • enables service automation

Pegasystems' architecture

  • enables continuous transformation for the future

  • helps enterprises meet today's customer demands

Service Creatio

  • is listed for North America

  • is listed under Integration & Deployment

Sugar Serve

  • is listed for North America

  • listed in Gartner Peer Insights Product Listings

Best CRM Customer Engagement Center Reviews 2026

  • is a page on Gartner Peer Insights

CEHs

  • is an acronym for Customer Engagement Hubs

Creatio Marketing

  • offers embedded AI agents.

Creatio Sales

  • offers embedded AI agents.

Creatio Service

  • offers embedded AI agents.

Emplifi Service

  • is a product listing on Gartner Peer Insights

Gartner Peer Insights 'Voice of the Customer'

  • relates to CRM Customer Engagement Center

Gartner, Inc. and/or its affiliates

  • hold the copyright to this content

Intercom's Fin

  • is an AI agent for customer service

Kapture's teams

  • are built ground up with a core focus on the customer

Kapture's technology

  • is built ground up with a core focus on the customer

Oracle Fusion Service

  • is a product listing under the Oracle brand in Gartner Peer Insights

Pega

  • is a low-code platform

Pega platform

  • enables streamlined operations

Pegasystems' Pega Customer Service

  • has a 4.5 rating on Gartner Peer Insights based on 74 ratings

Pegasystems' Pega platform

  • empowers the world's leading enterprises to build for change

SAP applications

  • are designed to operate on a unified digital platform

SAP R/3

  • was widely adopted for managing core business processes

SAP's offerings

  • are used by organizations to manage supply chain

SAPR/2

  • was widely adopted for managing core business processes

Vtiger

  • specializes in providing Vtiger Cloud CRM

Vtiger Cloud CRM V9

  • introduces AI/ML capabilities to streamline enterprise-grade CRM processes cost-efficiently

Vtiger Help Desk

  • is a product listing on Gartner Peer Insights

Zoho Corporation's products

  • are used by over 100 million people around the world

Claims

  • Gartner Peer Insights lists CRM Customer Engagement Center (CEC) in its Product Listings.

  • Gartner Peer Insights provides reviews and ratings for CRM Customer Engagement Center (CEC).

  • Best CRM Customer Engagement Center Reviews 2026 is a page on Gartner Peer Insights about CRM Customer Engagement Center (CEC).

  • CRM Customer Engagement Center (CEC) is a product covered by Gartner Peer Insights' reviews and ratings.

  • CRM Customer Engagement Center (CEC) appears in Gartner Peer Insights' product listings.

  • Gartner Peer Insights offers reviews and ratings for CRM Customer Engagement Center (CEC).

  • CRM Customer Engagement Center (CEC) is a product that has reviews and ratings on Gartner Peer Insights.

  • Best CRM Customer Engagement Center Reviews 2026 is a page on Gartner Peer Insights.

  • Gartner Peer Insights provides a Download PDF option for CRM Customer Engagement Center (CEC) Reviews and Ratings.

  • The CRM Customer Engagement Center (CEC) Reviews and Ratings section is part of Gartner Peer Insights.

  • Gartner Peer Insights hosts content related to CRM Customer Engagement Center (CEC) Reviews and Ratings.

  • Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core.

  • Creatio Studio is a no-code agentic platform to build applications and AI agents with natural language and visual designers.

  • Creatio offers a CRM suite with embedded AI agents across Creatio Marketing, Creatio Sales, and Creatio Service.

  • Creatio provides a Financial Services CRM platform.

  • Creatio provides industry workflows across 19 verticals.

  • Creatio offers a range of marketplace add-ons.

  • Creatio is headquartered in Boston, MA.

  • Creatio has 850 employees in ten offices across 25 countries.

  • Millions of workflows run on Creatio daily.

  • Creatio supports thousands of clients in 100 countries.

  • Creatio states that genuine care for its clients and partners is at the heart of its DNA.

  • Zendesk for customer service has a 4.4 rating based on 917 ratings on Gartner Peer Insights.

  • Zendesk was founded in 2007.

  • Zendesk for customer service facilitates billions of conversations.

  • Zendesk for customer service links an extensive range of brands with millions of customers via telephony, chat, email, messaging, social channels, communities, review sites, and help centers.

  • Zendesk was developed in Copenhagen, Denmark.

  • Zendesk has grown in California.

  • Zendesk employs a considerable workforce worldwide.

  • Zendesk aimed to revolutionize customer experience by allowing businesses to shift their customer service to the online world.

  • Emplifi is a unified customer experience platform that aligns marketing, care, and commerce aspects of businesses.

  • Emplifi aims to bridge the customer experience gap.

  • Emplifi has an industry presence of over two decades.

  • Emplifi blends the diverse branches of any business operation to enhance customer experiences at every touchpoint along their journey.

  • Emplifi focuses on helping companies deliver superior encounter experiences throughout the customer journey.

  • Emplifi has a rating of 4.2 based on 34 ratings on Gartner Peer Insights.

  • Emplifi Service is a product listing on Gartner Peer Insights.

  • SugarCRM is a platform aimed at providing a comprehensive perspective of customer journeys for marketing, sales, and service teams.

  • SugarCRM's central focus rests upon removing the complications and effort typically associated with traditional Customer Relationship Management (CRM) systems.

  • SugarCRM's solution eliminates redundant work, visibility gaps, and potential obstacles, striving to streamline the customer experience.

  • SugarCRM's goal is to enhance the functionality of CRM systems, minimizing manual data entry, and optimizing tasks to provide a high-definition customer experience.

  • SugarCRM has a rating of 4.5 based on 250 ratings on Gartner Peer Insights.

  • Sugar Serve is a product listed in Gartner Peer Insights Product Listings.

  • SAP was founded in 1972.

  • SAP is headquartered in Walldorf, Germany.

  • SAP employs over 105,000 people globally.

  • SAP develops software solutions for enterprise resource planning (ERP) and related business functions.

  • SAP’s early products, SAPR/2 and SAP R/3, were widely adopted for managing core business processes.

  • The current ERP platform SAP S/4HANA uses in-memory computing to support data-intensive operations.

  • The current ERP platform SAP S/4HANA integrates capabilities such as artificial intelligence and machine learning.

  • SAP offers a portfolio of software applications that support various business functions across industries.

  • SAP's applications are designed to operate on a unified digital platform.

  • As of 2025, SAP reports over 230 million cloud users.

  • SAP provides more than 100 solutions.

  • SAP's offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.

  • Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use.

  • Freshworks Inc. is headquartered in San Mateo, California.

  • Freshworks Inc. operates globally.

  • Freshworks Inc.'s products are purpose-built for IT, customer support, and sales and marketing teams.

  • Freshworks Inc.'s products are designed to let everyone work more efficiently and deliver more value for immediate business impact.

  • Freshdesk Omni is a product by Freshworks.

  • Freshdesk Omni is a product listing under Gartner Peer Insights for Freshworks.

  • ServiceNow is putting AI to work for people.

  • ServiceNow moves with the pace of innovation to help customers transform organizations across every industry.

  • ServiceNow upholds a trustworthy, human centered approach to deploying ServiceNow's products and services at scale.

  • ServiceNow's AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

  • ServiceNow Customer Service Management is a product offered by ServiceNow.

  • ServiceNow Customer Service Management has a rating of 4.3 based on 146 ratings on Gartner Peer Insights.

  • ServiceNow Customer Service Management is listed on Gartner Peer Insights.

  • CRM Customer Engagement Center uses AI techniques to enable automated customer engagements and workflow automations.

  • CRM Customer Engagement Center's Case Management enables case creation, assignment, routing, escalation, case conversations, and other necessary processing of a case record.

  • CRM Customer Engagement Center's Workflow and Business Process Management enables the design, orchestration, monitoring and potential automation of process steps involved in delivering customers’ service and support outcomes.

  • CRM Customer Engagement Center Real-Time Continuous Intelligence uses AI techniques and analytics derived from both historical and real-time data to power smarter interactions and customer service journeys in real-time.

  • CRM Customer Engagement Center Knowledge Management enables the discovery, capture, creation, curation and maintenance of contextual knowledge to be consumed by customers, employees and automations during various moments in a customer’s service journey.

  • CRM Customer Engagement Center Digital Engagement enables customers and employees to seamlessly connect, reconnect and interact over a variety of digital channels.

  • CRM Customer Engagement Center must be anchored in a customer system of record enabling the control of customer master data during interactions.

  • CRM Customer Engagement Center Intelligent Voice Support enables customers to seamlessly move between voice and digital interaction modes while preserving the interaction context, through the use of a range of techniques and data.

  • CRM Customer Engagement Center Platform Ecosystem and Integration provides a range of techniques to incorporate third-party function development and integration of systems and data, including through applications developed by independent software vendors participating in a marketplace.

  • Gartner Peer Insights hosts reviews and ratings for CRM Customer Engagement Center (CEC).

  • CRM Customer Engagement Center is abbreviated as CEC.

  • The content discusses the features of CRM Customer Engagement Center.

  • "Best CRM Customer Engagement Center Reviews 2026" refers to CRM Customer Engagement Center on Gartner Peer Insights.

  • Salesforce integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns.

  • Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

  • Gartner Peer Insights hosts reviews and ratings for CRM Customer Engagement Center.

  • Agentforce Service is a product listing on Gartner Peer Insights under the CRM Customer Engagement Center.

  • Agentforce Service has a rating of 4.4 from 366 ratings on Gartner Peer Insights.

  • Salesforce is the author of the Agentforce Service listing on Gartner Peer Insights.

  • Verint Channel Automation delivers customer experience automation.

  • Verint Channel Automation uses the Verint Open Platform.

  • Verint Channel Automation uses Verint's AI-powered bots to deliver tangible AI business outcomes across the enterprise.

  • Verint Channel Automation helps brands elevate customer experience.

  • Verint Channel Automation lowers costs.

  • Verint Channel Automation helps realize significant ROI.

  • Verint Channel Automation helps realize business outcomes now.

  • Verint Channel Automation has a rating of 3.9 based on 37 ratings on Gartner Peer Insights.

  • eGain is a provider of cloud-based software for customer engagement.

  • eGain has an operating presence spanning North America, EMEA and APAC.

  • eGain's solutions aim to enhance customer experience and optimize service processes while supporting sales across web, social, and phone channels.

  • For over a decade, eGain's software has been utilized to consolidate fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).

  • eGain's headquarters are located in Sunnyvale, California.

  • CEHs stands for Customer Engagement Hubs.

  • eGain AI Knowledge Hub is a product by eGain.

  • The Gartner Peer Insights listing for eGain shows a rating of 4.6 from 102 ratings.

  • Microsoft Dynamics 365 Customer Service has a rating of 4.4 based on 134 ratings on Gartner Peer Insights.

  • Microsoft Dynamics 365 Customer Service is a product listed on Gartner Peer Insights.

  • Microsoft Dynamics 365 Customer Service is a Microsoft product.

  • Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge.

  • Microsoft's mission is to empower every person and every organization on the planet to achieve more.

  • Microsoft is dedicated to advancing human and organizational achievement.

  • Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

  • Gartner Peer Insights hosts reviews and ratings for Microsoft Dynamics 365 Customer Service.

  • Zoho is listed as a vendor on Gartner Peer Insights for CRM Customer Engagement Center.

  • Zendesk is listed as a vendor on Gartner Peer Insights for CRM Customer Engagement Center.

  • Freshworks is listed as a vendor on Gartner Peer Insights for CRM Customer Engagement Center.

  • Salesforce is listed as a vendor on Gartner Peer Insights for CRM Customer Engagement Center.

  • SugarCRM is listed as a vendor on Gartner Peer Insights for CRM Customer Engagement Center.

  • Gartner Peer Insights hosts reviews and ratings for CRM Customer Engagement Center.

  • Gartner Peer Insights displays 1 - 20 of 66 products for CRM Customer Engagement Center.

  • The product listings for CRM Customer Engagement Center on Gartner Peer Insights contain 66 items.

  • The Gartner Peer Insights page for CRM Customer Engagement Center is titled Best CRM Customer Engagement Center Reviews 2026.

  • CRM Customer Engagement Center is a category that is reviewed on Gartner Peer Insights.

  • Oracle is a cloud technology company that offers computing infrastructure and software solutions globally.

  • Oracle has developed the Oracle Autonomous Database, the first of its kind, to help manage and secure data.

  • Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds.

  • Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses.

  • Oracle's tools are used by nonprofit organizations and businesses of various sizes to aid in operations like supply chain streamlining, human resource management, financial planning, and connecting data and global users.

  • Oracle's technology aids in tasks ranging from government defense to scientific and medical research.

  • Oracle Siebel CRM is a product listed in Gartner Peer Insights Product Listings under CRM Customer Engagement Center.

  • Oracle Siebel CRM has a rating of 4.2 from 54 ratings on Gartner Peer Insights.

  • Intercom is an AI customer helping businesses deliver incredible customer experiences at scale.

  • Intercom's Fin is an AI Agent for customer service.

  • Intercom's platform combines Fin, an AI Agent for customer service, with the next-generation Helpdesk.

  • Intercom's next-generation Helpdesk is a modern workspace that gives support teams the power, speed and intelligence they need.

  • Intercom Helpdesk has a rating of 4.2 based on 40 ratings.

  • Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support.

  • Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones.

  • Kapture's teams and technology are built ground up with a core focus on the customer.

  • Kapture is built around hyper-personalization.

  • Kapture brings context and intelligence to every resolution.

  • Kapture keeps every resolution extremely personalized, making every customer feel valued and every resolution unique.

  • Kapture has expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances).

  • Kapture today helps 1000+ businesses in 16 countries create wonderful customer experiences.

  • Kapture CX has a 4.8 rating from 88 ratings on Gartner Peer Insights.

  • Kapture CX is listed on Gartner Peer Insights under the CRM Customer Engagement Center category.

  • Gartner defines the CRM customer engagement center (CEC) as a cohesive set of software built around core case management tools, dedicated to providing customer service and support by engaging with customers, and intelligently orchestrating the processes, data, systems, and resources of an organization.

  • Exotel provides AI-powered customer communication solutions.

  • Zoho Desk is listed in Gartner Peer Insights' CRM Customer Engagement Center reviews.

  • Exotel's platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration.

  • SAP Service Cloud is listed in Gartner Peer Insights' CRM Customer Engagement Center reviews.

  • Kapture CX is listed for 50M-1B USD Companies.

  • Exotel offers call analytics, recording, and an intuitive agent dashboard.

  • Zendesk for customer service is listed in Gartner Peer Insights' CRM Customer Engagement Center reviews.

  • Service Creatio is listed for 50M-1B USD Companies.

  • Exotel's Contextual Customer Data Platform transforms raw data into personalized customer narratives, providing actionable insights.

  • Intercom Helpdesk is listed in Gartner Peer Insights' CRM Customer Engagement Center reviews.

  • Zoho Desk is listed for 50M-1B USD Companies.

  • Exotel holds a UL-VNO license for VoIP telephony services, ensuring compliance as a cloud calling operator.

  • Service Creatio is listed for North America.

  • Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences.

  • Exotel's comprehensive solution helps businesses manage and enhance their customer communications effectively.

  • Sugar Serve is listed for North America.

  • Gartner Peer Insights content should not be construed as statements of fact.

  • Ameyo by Exotel is a product listing on Gartner Peer Insights.

  • eGain AI Knowledge Hub is listed for North America.

  • Gartner Peer Insights content does not represent the views of Gartner or its affiliates.

  • Exotel has a rating of 4.8 from 29 ratings on Gartner Peer Insights.

  • Service Creatio is listed under Integration & Deployment.

  • Gartner does not endorse any vendor, product or service depicted in this content.

  • Ameyo by Exotel is a product listing in Gartner Peer Insights' CRM Customer Engagement Center reviews.

  • Kapture CX is listed under Integration & Deployment.

  • Gartner does not make any warranties, expressed or implied, with respect to this content.

  • Zendesk for customer service is listed under Integration & Deployment.

  • This site is protected by hCaptcha.

  • Freshdesk Omni is listed among the products for willingness to recommend.

  • hCaptcha has a Privacy Policy and Terms of Use.

  • Gartner, Inc. and/or its affiliates hold the copyright to this content.

  • SAP was founded in 1972.

  • SAP is headquartered in Walldorf, Germany.

  • SAP employs over 105,000 people globally.

  • SAP develops software solutions for enterprise resource planning (ERP) and related business functions.

  • SAP's early products, SAPR/2 and SAP R/3, were widely adopted for managing core business processes.

  • SAP's current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations.

  • SAP's current ERP platform, SAP S/4HANA, integrates capabilities such as artificial intelligence and machine learning.

  • SAP offers a portfolio of software applications that support various business functions across industries.

  • SAP's applications are designed to operate on a unified digital platform.

  • As of 2025, SAP reports over 230 million cloud users.

  • SAP provides more than 100 solutions.

  • SAP’s offerings are used by organizations to manage finance.

  • SAP’s offerings are used by organizations to manage human resources.

  • SAP’s offerings are used by organizations to manage procurement.

  • SAP’s offerings are used by organizations to manage supply chain.

  • SAP’s offerings are used by organizations to manage other operational areas.

  • SAP Service Cloud has a rating of 4.5 based on 78 ratings.

  • SAP Service Cloud is listed on Gartner Peer Insights under the CRM Customer Engagement Center product listings.

  • Zoho Desk is a product listing on Gartner Peer Insights.

  • Zoho Desk is listed under the CRM Customer Engagement Center category on Gartner Peer Insights.

  • Zoho Corporation is a privately held software company.

  • Zoho Corporation's portfolio comprises more than 55 products.

  • Zoho Corporation's products are used by over 100 million people around the world.

  • Zoho Corporation's products cater to sales, marketing, support, collaboration, finance, and recruitment.

  • Zoho Corporation concentrates on creating digital tools with a strict adherence to user privacy.

  • Zoho Corporation does not rely on an ad-revenue model, even for its free products.

  • Zoho Corporation's headquarters are in Austin, Texas.

  • Zoho Corporation has international offices in Chennai, India and other worldwide locations.

  • Zoho Desk has a rating of 4.5 out of 5 from 2234 ratings on Gartner Peer Insights.

  • Gartner Research publishes the Magic Quadrant for CRM Customer Engagement Center.

  • Gartner Research publishes the Critical Capabilities for CRM Customer Engagement Center.

  • Gartner Peer Insights 'Voice of the Customer' relates to CRM Customer Engagement Center.

  • Gartner Peer Insights provides reviews and ratings for CRM Customer Engagement Center.

  • CRM Customer Engagement Center is abbreviated as CEC.

  • Oracle is a cloud technology company that offers computing infrastructure and software solutions globally.

  • Oracle has developed the Oracle Autonomous Database, the first of its kind, to help manage and secure data.

  • Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds.

  • Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses.

  • Oracle's tools are used by nonprofit organizations and businesses of various sizes to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users.

  • Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

  • Oracle Fusion Service is a product listing under Oracle in Gartner Peer Insights.

  • Vtiger Cloud CRM is a cloud CRM solution built on a robust Open Source Core.

  • Vtiger Cloud CRM is utilized globally to manage core business functions such as sales, marketing, and support.

  • Vtiger Cloud CRM V9 introduces AI/ML capabilities to streamline enterprise-grade CRM processes cost-efficiently.

  • Vtiger Cloud CRM aims to enhance team performance and boost overall customer experience throughout the purchasing journey.

  • Vtiger Cloud CRM has a rating of 4.2 from 78 ratings on Gartner Peer Insights.

  • Vtiger Help Desk is a product listing on Gartner Peer Insights.

  • Vtiger specializes in providing Vtiger Cloud CRM, a cloud CRM solution built on a robust Open Source Core.

  • Pegasystems' Pega Customer Service has a rating of 4.5 on Gartner Peer Insights based on 74 ratings.

  • Pegasystems provides a low-code platform that empowers the world’s leading enterprises to Build for Change.

  • Pegasystems' Pega platform uses AI-powered decisioning and workflow automation to solve enterprises' most pressing business challenges.

  • Pegasystems' Pega platform enables personalization of engagement.

  • Pegasystems' Pega platform enables automating service.

  • Pegasystems' Pega platform enables streamlining operations.

  • Pegasystems has built a scalable and flexible architecture.

  • Pegasystems' architecture helps enterprises meet today’s customer demands while continuously transforming for tomorrow.

  • Pegasystems' Pega is a low-code platform.

  • Pegasystems' Pega platform empowers the world’s leading enterprises to Build for Change.

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Center</span></div><script id="breadcrumb-structured-data" type="application/ld+json">{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"All Categories","item":"https://www.gartner.com/reviews/markets"},{"@type":"ListItem","position":2,"name":"CRM Customer Engagement Center"}]}</script></div><div class="header_titleSection__3vUe9"><h1 class="header_headerTitle__rd_Tf"><span>CRM Customer Engagement Center (CEC)</span> <span>Reviews and Ratings</span></h1></div><div class="header_ctaSection__KFemC"><button class="download-pdf_button__S7cSK" aria-busy="false">Download PDF</button></div></div></section><!--$--><!--/$--><section class="shared-layout_section__3b61m"><div role="none" class="shared-layout_sectionContent__3Vwkd overview_content__OHUpQ"><h2 class="overview_heading__WPHw9">What is a CRM Customer Engagement Center (CEC)?</h2><div class="truncated-text_truncatedText__Yttoh overview_description__PQHWo"><div class="truncated-text_collapsed__bfDn9"><p>Gartner defines the CRM customer engagement center (CEC) as a cohesive set of software built around core case management tools, dedicated to providing customer service and support by engaging with customers, and intelligently orchestrating the processes, data, systems, and resources of an organization.</p><p>CRM CEC is a key software platform<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> used in delivering end-to-end customer service and support experiences. It enables customers to engage and interact with an organization as well as for the organization to orchestrate its internal and external processes and resources to fulfill the customer’s expected outcome.</span></p></div></div><div role="none" class="overview_buttonToolbox__pwn38"><div class="market-features_marketFeaturesScrollBtn__3WoJw">Learn More About This Category</div><a href="/reviews/faq#rq20" target="_blank" class="overview_faqLink___1QNR">How Categories and Markets Are Defined</a></div></div><script id="faq-structured-data" type="application/ld+json">{"@context":"https://schema.org","@type":"FAQPage","mainEntity":{"@type":"Question","name":"What is a CRM Customer Engagement Center (CEC)?","acceptedAnswer":{"@type":"Answer","text":"<p>Gartner defines the CRM customer engagement center (CEC) as a cohesive set of software built around core case management tools, dedicated to providing customer service and support by engaging with customers, and intelligently orchestrating the processes, data, systems, and resources of an organization.</p><p>CRM CEC is a key software platform used in delivering end-to-end customer service and support experiences. It enables customers to engage and interact with an organization as well as for the organization to orchestrate its internal and external processes and resources to fulfill the customer’s expected outcome.</p>"}}}</script></section><section class="shared-layout_section__3b61m"><div class="shared-layout_sectionContent__3Vwkd"><div class="highest-rated_title__16mei">Highest Rated By Your Peers<!-- --> <span><div class="tooltip_tooltipContainer__tZERr"><button class="tooltip_infoIcon__sjgMu" tabindex="0" aria-label="Why are these products shown?"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.25 14.25H10.75V8.49998H9.25V14.25ZM9.99998 6.78845C10.2288 6.78845 10.4207 6.71105 10.5755 6.55625C10.7303 6.40145 10.8077 6.20963 10.8077 5.98078C10.8077 5.75194 10.7303 5.56012 10.5755 5.4053C10.4207 5.2505 10.2288 5.1731 9.99998 5.1731C9.77112 5.1731 9.5793 5.2505 9.4245 5.4053C9.2697 5.56012 9.1923 5.75194 9.1923 5.98078C9.1923 6.20963 9.2697 6.40145 9.4245 6.55625C9.5793 6.71105 9.77112 6.78845 9.99998 6.78845ZM10.0016 19C8.68772 19 7.45268 18.7506 6.29655 18.252C5.1404 17.7533 4.13472 17.0765 3.2795 16.2217C2.42427 15.3669 1.74721 14.3616 1.24833 13.206C0.749442 12.0504 0.5 10.8156 0.5 9.50165C0.5 8.18772 0.749334 6.95268 1.248 5.79655C1.74667 4.6404 2.42342 3.63472 3.27825 2.7795C4.1331 1.92427 5.13834 1.24721 6.29398 0.748326C7.44959 0.249443 8.68437 0 9.9983 0C11.3122 0 12.5473 0.249334 13.7034 0.748001C14.8596 1.24667 15.8652 1.92342 16.7205 2.77825C17.5757 3.6331 18.2527 4.63834 18.7516 5.79398C19.2505 6.94959 19.5 8.18437 19.5 9.4983C19.5 10.8122 19.2506 12.0473 18.752 13.2034C18.2533 14.3596 17.5765 15.3652 16.7217 16.2205C15.8669 17.0757 14.8616 17.7527 13.706 18.2516C12.5504 18.7505 11.3156 19 10.0016 19ZM9.99998 17.5C12.2333 17.5 14.125 16.725 15.675 15.175C17.225 13.625 18 11.7333 18 9.49998C18 7.26664 17.225 5.37498 15.675 3.82498C14.125 2.27498 12.2333 1.49998 9.99998 1.49998C7.76664 1.49998 5.87498 2.27498 4.32498 3.82498C2.77498 5.37498 1.99998 7.26664 1.99998 9.49998C1.99998 11.7333 2.77498 13.625 4.32498 15.175C5.87498 16.725 7.76664 17.5 9.99998 17.5Z" fill="#0000A9"></path></svg></button></div></span></div><div class="highest-rated_container__g0gev highest-rated_noShow__IUp5X"><section class="card-highest-rated_card__QBGfw undefined" aria-label="View products for crm-customer-engagement-center" data-testid="0"><span class="card-highest-rated_cardTitle__8sfkE">For Willingness to Recommend</span><div class="card-highest-rated_productsContainer__Cctef"><a class="card-highest-rated_cardLink__EEdyH" aria-label="View products for creatio" href="/reviews/market/crm-customer-engagement-center/vendor/creatio/product/service-creatio?source=highest-rated-multi"><div class="card-highest-rated_cardContent__fsRtW"><img alt="Logo of Service Creatio" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" class="card-highest-rated_logo__wxbqT" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/creatio_1610458704724.png"/><div class="card-highest-rated_productTitleForMultipleProducts__n7WYg"> <!-- -->Service Creatio<!-- --> </div></div></a><a class="card-highest-rated_cardLink__EEdyH" aria-label="View products for kapture" href="/reviews/market/crm-customer-engagement-center/vendor/kapture/product/kapture-cx?source=highest-rated-multi"><div class="card-highest-rated_cardContent__fsRtW"><img alt="Logo of Kapture CX" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" class="card-highest-rated_logo__wxbqT" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/kapture-crm_1699512805702.png"/><div class="card-highest-rated_productTitleForMultipleProducts__n7WYg"> <!-- -->Kapture CX<!-- --> </div></div></a><a class="card-highest-rated_cardLink__EEdyH" aria-label="View products for freshworks" href="/reviews/market/crm-customer-engagement-center/vendor/freshworks/product/freshdesk-omni?source=highest-rated-multi"><div class="card-highest-rated_cardContent__fsRtW"><img alt="Logo of Freshdesk Omni" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" class="card-highest-rated_logo__wxbqT" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/freshworks_crm-customer-engagement-center_1729088662882.png"/><div class="card-highest-rated_productTitleForMultipleProducts__n7WYg"> <!-- -->Freshdesk Omni<!-- --> </div></div></a></div></section><section class="card-highest-rated_card__QBGfw undefined" aria-label="View products for crm-customer-engagement-center" data-testid="1"><span class="card-highest-rated_cardTitle__8sfkE">For 50M-1B USD Companies</span><div class="card-highest-rated_productsContainer__Cctef"><a class="card-highest-rated_cardLink__EEdyH" aria-label="View products for kapture" href="/reviews/market/crm-customer-engagement-center/vendor/kapture/product/kapture-cx?source=highest-rated-multi"><div class="card-highest-rated_cardContent__fsRtW"><img alt="Logo of Kapture CX" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" class="card-highest-rated_logo__wxbqT" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/kapture-crm_1699512805702.png"/><div class="card-highest-rated_productTitleForMultipleProducts__n7WYg"> <!-- -->Kapture CX<!-- --> </div></div></a><a class="card-highest-rated_cardLink__EEdyH" aria-label="View products for creatio" href="/reviews/market/crm-customer-engagement-center/vendor/creatio/product/service-creatio?source=highest-rated-multi"><div class="card-highest-rated_cardContent__fsRtW"><img alt="Logo of Service Creatio" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" class="card-highest-rated_logo__wxbqT" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/creatio_1610458704724.png"/><div class="card-highest-rated_productTitleForMultipleProducts__n7WYg"> <!-- -->Service Creatio<!-- --> </div></div></a><a class="card-highest-rated_cardLink__EEdyH" aria-label="View products for zoho" href="/reviews/market/crm-customer-engagement-center/vendor/zoho/product/zoho-desk?source=highest-rated-multi"><div class="card-highest-rated_cardContent__fsRtW"><img alt="Logo of Zoho Desk" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" class="card-highest-rated_logo__wxbqT" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/zoho_crm-customer-engagement-center_1760333732691.png"/><div class="card-highest-rated_productTitleForMultipleProducts__n7WYg"> <!-- -->Zoho Desk<!-- --> </div></div></a></div></section><section class="card-highest-rated_card__QBGfw undefined" aria-label="View products for crm-customer-engagement-center" data-testid="2"><span class="card-highest-rated_cardTitle__8sfkE">For North America</span><div class="card-highest-rated_productsContainer__Cctef"><a class="card-highest-rated_cardLink__EEdyH" aria-label="View products for creatio" href="/reviews/market/crm-customer-engagement-center/vendor/creatio/product/service-creatio?source=highest-rated-multi"><div class="card-highest-rated_cardContent__fsRtW"><img alt="Logo of Service Creatio" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" class="card-highest-rated_logo__wxbqT" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/creatio_1610458704724.png"/><div class="card-highest-rated_productTitleForMultipleProducts__n7WYg"> <!-- -->Service Creatio<!-- --> </div></div></a><a class="card-highest-rated_cardLink__EEdyH" aria-label="View products for sugarcrm" href="/reviews/market/crm-customer-engagement-center/vendor/sugarcrm/product/sugar-serve?source=highest-rated-multi"><div class="card-highest-rated_cardContent__fsRtW"><img alt="Logo of Sugar Serve" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" class="card-highest-rated_logo__wxbqT" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/sugarcrm_crm-customer-engagement-center_1620137091770.png"/><div class="card-highest-rated_productTitleForMultipleProducts__n7WYg"> <!-- -->Sugar Serve<!-- --> </div></div></a><a class="card-highest-rated_cardLink__EEdyH" aria-label="View products for egain" href="/reviews/market/crm-customer-engagement-center/vendor/egain/product/egain-ai-knowledge-hub?source=highest-rated-multi"><div class="card-highest-rated_cardContent__fsRtW"><img alt="Logo of eGain AI Knowledge Hub" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" class="card-highest-rated_logo__wxbqT" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/egain_1669059025239.png"/><div class="card-highest-rated_productTitleForMultipleProducts__n7WYg"> <!-- -->eGain AI Knowledge Hub<!-- --> </div></div></a></div></section><section class="card-highest-rated_card__QBGfw undefined" aria-label="View products for crm-customer-engagement-center" data-testid="3"><span class="card-highest-rated_cardTitle__8sfkE">Integration &amp; Deployment</span><div class="card-highest-rated_productsContainer__Cctef"><a class="card-highest-rated_cardLink__EEdyH" aria-label="View products for creatio" href="/reviews/market/crm-customer-engagement-center/vendor/creatio/product/service-creatio?source=highest-rated-multi"><div class="card-highest-rated_cardContent__fsRtW"><img alt="Logo of Service Creatio" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" class="card-highest-rated_logo__wxbqT" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/creatio_1610458704724.png"/><div class="card-highest-rated_productTitleForMultipleProducts__n7WYg"> <!-- -->Service Creatio<!-- --> </div></div></a><a class="card-highest-rated_cardLink__EEdyH" aria-label="View products for kapture" href="/reviews/market/crm-customer-engagement-center/vendor/kapture/product/kapture-cx?source=highest-rated-multi"><div class="card-highest-rated_cardContent__fsRtW"><img alt="Logo of Kapture CX" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" class="card-highest-rated_logo__wxbqT" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/kapture-crm_1699512805702.png"/><div class="card-highest-rated_productTitleForMultipleProducts__n7WYg"> <!-- -->Kapture CX<!-- --> </div></div></a><a class="card-highest-rated_cardLink__EEdyH" aria-label="View products for zendesk" href="/reviews/market/crm-customer-engagement-center/vendor/zendesk/product/zendesk-for-customer-service?source=highest-rated-multi"><div class="card-highest-rated_cardContent__fsRtW"><img alt="Logo of Zendesk for customer service" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" class="card-highest-rated_logo__wxbqT" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/zendesk_crm-customer-engagement-center_1628886671642.png"/><div class="card-highest-rated_productTitleForMultipleProducts__n7WYg"> <!-- -->Zendesk for customer service<!-- --> </div></div></a></div></section></div><div class="highest-rated_btnContainer__qPRQW"><button class="highest-rated_viewMoreButton__ZKEIj">View More Products<!-- --> <!-- -->(9)</button></div></div></section><section class="shared-layout_section__3b61m" aria-label="Products and Services to review"><div role="none" class="shared-layout_sectionContent__3Vwkd"><h2 class="products-section_productHeading__6LXBo">Product Listings</h2><div role="none" class="products-section_tabPanel__ZCG9U"><div role="none" class="products-section_filters__SgbG9"><button class="filter-sidebar_filterToggleButton__GT5Z1"><svg role="none" 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role="none"><path d="M120-120v-720h720v720H120Zm80-80h560v-560H200v560Z"></path></svg><div role="none">&lt;50M USD</div></button><button class="collapsible-filter_link__jwlZQ" aria-selected="false" role="checkbox"><svg xmlns="http://www.w3.org/2000/svg" height="20" width="20" viewBox="0 -960 960 960" fill="currentColor" class="collapsible-filter_icon__ZhrVT" role="none"><path d="M120-120v-720h720v720H120Zm80-80h560v-560H200v560Z"></path></svg><div role="none">50M-1B USD</div></button><button class="collapsible-filter_link__jwlZQ" aria-selected="false" role="checkbox"><svg xmlns="http://www.w3.org/2000/svg" height="20" width="20" viewBox="0 -960 960 960" fill="currentColor" class="collapsible-filter_icon__ZhrVT" role="none"><path d="M120-120v-720h720v720H120Zm80-80h560v-560H200v560Z"></path></svg><div role="none">1B-10B USD</div></button><button class="collapsible-filter_link__jwlZQ" aria-selected="false" role="checkbox"><svg xmlns="http://www.w3.org/2000/svg" height="20" width="20" 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height="20" width="20" viewBox="0 -960 960 960" fill="currentColor" class="collapsible-filter_icon__ZhrVT" role="none"><path d="M120-120v-720h720v720H120Zm80-80h560v-560H200v560Z"></path></svg><div role="none">Retail</div></button><button class="collapsible-filter_link__jwlZQ" aria-selected="false" role="checkbox"><svg xmlns="http://www.w3.org/2000/svg" height="20" width="20" viewBox="0 -960 960 960" fill="currentColor" class="collapsible-filter_icon__ZhrVT" role="none"><path d="M120-120v-720h720v720H120Zm80-80h560v-560H200v560Z"></path></svg><div role="none">Miscellaneous</div></button><button class="collapsible-filter_link__jwlZQ" aria-selected="false" role="checkbox"><svg xmlns="http://www.w3.org/2000/svg" height="20" width="20" viewBox="0 -960 960 960" fill="currentColor" class="collapsible-filter_icon__ZhrVT" role="none"><path d="M120-120v-720h720v720H120Zm80-80h560v-560H200v560Z"></path></svg><div role="none">Manufacturing</div></button></div><button 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d="M120-120v-720h720v720H120Zm80-80h560v-560H200v560Z"></path></svg><div role="none">Salesforce</div></button><button class="collapsible-filter_link__jwlZQ" aria-selected="false" role="checkbox"><svg xmlns="http://www.w3.org/2000/svg" height="20" width="20" viewBox="0 -960 960 960" fill="currentColor" class="collapsible-filter_icon__ZhrVT" role="none"><path d="M120-120v-720h720v720H120Zm80-80h560v-560H200v560Z"></path></svg><div role="none">SugarCRM</div></button></div><button class="collapsible-filter_showMoreLess__N5cy0">Show More</button></div></div></div></div></div></div><div class="products-section_resultCountIndicator__so4_U" aria-label="Result Count">Products 1 - 20 of 66</div><div role="none" class="dropdown-menu_dropdownTrigger__ZP4wX products-section_sort__Vge5g"><div class="dropdown-menu_label__3a3FL" id=":R769uafnd4q:">Sort by</div><div role="none" class="dropdown-menu_dropdownFloatContainer__h7BTC "><button role="combobox" class="dropdown-menu_button__5Crcn" aria-disabled="false" aria-labelledby=":R769uafnd4q:" aria-expanded="false" aria-controls=":R769uafnd4qH1:" aria-activedescendant=":R769uafnd4qH1::ratingsCount_desc" aria-haspopup="listbox"><div role="none" class="dropdown-menu_current__jgPvi">Number of Ratings, High to Low</div><svg role="none" class="dropdown-menu_icon__Xup7u" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 -960 960 960"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></button><div id=":R769uafnd4qH1:" aria-labelledby=":R769uafnd4q:" class="dropdown-menu_listbox__ZG0Mh " role="listbox"><button id=":R769uafnd4qH1::ratingsCount_desc" class="dropdown-menu_option__huE7o" role="option" aria-selected="true" aria-disabled="false">Number of Ratings, High to Low</button><button id=":R769uafnd4qH1::ratingsCount_asc" class="dropdown-menu_option__huE7o" role="option" aria-selected="false" aria-disabled="false">Number of Ratings, Low to High</button><button id=":R769uafnd4qH1::averageRating_desc" class="dropdown-menu_option__huE7o" role="option" aria-selected="false" aria-disabled="false">Average Rating, High to Low</button><button id=":R769uafnd4qH1::averageRating_asc" class="dropdown-menu_option__huE7o" role="option" aria-selected="false" aria-disabled="false">Average Rating, Low to High</button><button id=":R769uafnd4qH1::name_asc" class="dropdown-menu_option__huE7o" role="option" aria-selected="false" aria-disabled="false">Alphabetically (A-Z)</button><button id=":R769uafnd4qH1::name_desc" class="dropdown-menu_option__huE7o" role="option" aria-selected="false" aria-disabled="false">Alphabetically (Z-A)</button></div></div></div><div class="products-section_filterpills__loQVB"><div class="filters_pills__J5hnS"></div></div><div class="products-section_products__q_E1a" role="none"><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/zoho/product/zoho-desk" class="product-card_logoContainer__ajePh"><img alt="Logo of Zoho Desk" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/zoho_crm-customer-engagement-center_1760333732691.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/zoho/product/zoho-desk">Zoho Desk</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/zoho">By <!-- -->Zoho</a></p><div class="product-card_rating__0QJvM"><div>4.5</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path><path d="m9.779 14.409-6.042 4.206 2.13-7.052L0 7.112l7.362-.15L9.78.005" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/zoho/product/zoho-desk#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->2234<!-- --> <!-- -->Ratings<!-- -->)</a></div></div><div role="none" class="product-card_cchoiceRow__fakK2"><a class="product-card_cchoice__gId00" href="/reviews/customers-choice-landing-page" target="_blank"><img role="none" src="https://reviews.static.gartner.com/_next/static/media/CustomerChoiceBadgeIcon.0a53282b.png" alt="" height="25"/><span>customers choice<!-- --> <!-- -->2025</span></a></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company&#x27;s portfolio of more than 55 products is used by over 100 million people around the<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm&#x27;s global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.</span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/zendesk/product/zendesk-for-customer-service" class="product-card_logoContainer__ajePh"><img alt="Logo of Zendesk for customer service" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/zendesk_crm-customer-engagement-center_1628886671642.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/zendesk/product/zendesk-for-customer-service">Zendesk for customer service</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/zendesk">By <!-- -->Zendesk</a></p><div class="product-card_rating__0QJvM"><div>4.4</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path><path d="m9.779 14.409-6.042 4.206 2.13-7.052L0 7.112l7.362-.15L9.78.005" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/zendesk/product/zendesk-for-customer-service#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->917<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.</span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/freshworks/product/freshdesk-omni" class="product-card_logoContainer__ajePh"><img alt="Logo of Freshdesk Omni" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/freshworks_crm-customer-engagement-center_1729088662882.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/freshworks/product/freshdesk-omni">Freshdesk Omni</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/freshworks">By <!-- -->Freshworks</a></p><div class="product-card_rating__0QJvM"><div>4.3</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path><path d="m9.779 14.409-6.042 4.206 2.13-7.052L0 7.112l7.362-.15L9.78.005" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/freshworks/product/freshdesk-omni#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->667<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.</span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/salesforce/product/agentforce-service" class="product-card_logoContainer__ajePh"><img alt="Logo of Agentforce Service" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/imagesrv/peer-insights/vendors/logos/salesforce.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/salesforce/product/agentforce-service">Agentforce Service</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/salesforce">By <!-- -->Salesforce</a></p><div class="product-card_rating__0QJvM"><div>4.4</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path><path d="m9.779 14.409-6.042 4.206 2.13-7.052L0 7.112l7.362-.15L9.78.005" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/salesforce/product/agentforce-service#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->366<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce&#x27;s primary business problem is to enhance the interaction between businesses and their customers by<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> leveraging technology.</span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/sugarcrm/product/sugar-serve" class="product-card_logoContainer__ajePh"><img alt="Logo of Sugar Serve" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/sugarcrm_crm-customer-engagement-center_1620137091770.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/sugarcrm/product/sugar-serve">Sugar Serve</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/sugarcrm">By <!-- -->SugarCRM</a></p><div class="product-card_rating__0QJvM"><div>4.5</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path><path d="m9.779 14.409-6.042 4.206 2.13-7.052L0 7.112l7.362-.15L9.78.005" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/sugarcrm/product/sugar-serve#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->250<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>SugarCRM is a platform aimed at providing a comprehensive perspective of customer journeys for marketing, sales, and service teams. The central focus rests upon removing the complications and effort typically associated with traditional Customer Relationship<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> Management (CRM) systems. The solution eliminates redundant work, visibility gaps, and potential obstacles, striving to streamline the customer experience. The goal of SugarCRM is to enhance the functionality of CRM systems, minimizing manual data entry, and optimizing tasks to provide a high-definition customer experience.</span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/oracle/product/oracle-fusion-service" class="product-card_logoContainer__ajePh"><img alt="Logo of Oracle Fusion Service" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/oracle_1616716149771.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/oracle/product/oracle-fusion-service">Oracle Fusion Service</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/oracle">By <!-- -->Oracle</a></p><div class="product-card_rating__0QJvM"><div>4.7</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path><path d="m9.779 14.409-6.042 4.206 2.13-7.052L0 7.112l7.362-.15L9.78.005" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/oracle/product/oracle-fusion-service#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->176<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle&#x27;s cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle&#x27;s technology also aids in tasks ranging from government defense to scientific and medical research.</span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/servicenow/product/servicenow-customer-service-management" class="product-card_logoContainer__ajePh"><img alt="Logo of ServiceNow Customer Service Management" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/servicenow_crm-customer-engagement-center_1651158342720.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/servicenow/product/servicenow-customer-service-management">ServiceNow Customer Service Management</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/servicenow">By <!-- -->ServiceNow</a></p><div class="product-card_rating__0QJvM"><div>4.3</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path><path d="m9.779 14.409-6.042 4.206 2.13-7.052L0 7.112l7.362-.15L9.78.005" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/servicenow/product/servicenow-customer-service-management#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->146<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.</span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/microsoft/product/microsoft-dynamics-365-customer-service" class="product-card_logoContainer__ajePh"><img alt="Logo of Microsoft Dynamics 365 Customer Service" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/microsoft_1711392102827.jpg"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/microsoft/product/microsoft-dynamics-365-customer-service">Microsoft Dynamics 365 Customer Service</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/microsoft">By <!-- -->Microsoft</a></p><div class="product-card_rating__0QJvM"><div>4.4</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path><path d="m9.779 14.409-6.042 4.206 2.13-7.052L0 7.112l7.362-.15L9.78.005" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/microsoft/product/microsoft-dynamics-365-customer-service#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->134<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> advancing human and organizational achievement.</span></p><p data-hidden="">Microsoft Security helps protect people and data against cyberthreats to give peace of mind.</p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/egain/product/egain-ai-knowledge-hub" class="product-card_logoContainer__ajePh"><img alt="Logo of eGain AI Knowledge Hub" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/egain_1669059025239.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/egain/product/egain-ai-knowledge-hub">eGain AI Knowledge Hub</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/egain">By <!-- -->eGain</a></p><div class="product-card_rating__0QJvM"><div>4.6</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path><path d="m9.779 14.409-6.042 4.206 2.13-7.052L0 7.112l7.362-.15L9.78.005" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/egain/product/egain-ai-knowledge-hub#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->102<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>eGain is a provider of cloud-based software for customer engagement. With an operating presence spanning North America, EMEA and APAC, eGain&#x27;s solutions aim to enhance customer experience and optimize service processes while supporting sales across<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> web, social, and phone channels. For over a decade, the company&#x27;s software has been utilized to consolidate fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs). The company headquarters are located in Sunnyvale, California.</span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/kapture/product/kapture-cx" class="product-card_logoContainer__ajePh"><img alt="Logo of Kapture CX" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/kapture-crm_1699512805702.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/kapture/product/kapture-cx">Kapture CX</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/kapture">By <!-- -->Kapture</a></p><div class="product-card_rating__0QJvM"><div>4.8</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/kapture/product/kapture-cx#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->88<!-- --> <!-- -->Ratings<!-- -->)</a></div></div><div role="none" class="product-card_cchoiceRow__fakK2"><a class="product-card_cchoice__gId00" href="/reviews/customers-choice-landing-page" target="_blank"><img role="none" src="https://reviews.static.gartner.com/_next/static/media/CustomerChoiceBadgeIcon.0a53282b.png" alt="" height="25"/><span>customers choice<!-- --> <!-- -->2025</span></a></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. </span></p><p data-hidden="">With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.</p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/sap/product/sap-service-cloud" class="product-card_logoContainer__ajePh"><img alt="Logo of SAP Service Cloud" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/sap_1755097423510.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/sap/product/sap-service-cloud">SAP Service Cloud</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/sap">By <!-- -->SAP</a></p><div class="product-card_rating__0QJvM"><div>4.5</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path><path d="m9.779 14.409-6.042 4.206 2.13-7.052L0 7.112l7.362-.15L9.78.005" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/sap/product/sap-service-cloud#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->78<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning.</span></p><p data-hidden="">SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.</p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/vtiger/product/vtiger-help-desk" class="product-card_logoContainer__ajePh"><img alt="Logo of Vtiger Help Desk" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/imagesrv/peer-insights/vendors/logos/vtiger.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/vtiger/product/vtiger-help-desk">Vtiger Help Desk</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/vtiger">By <!-- -->Vtiger</a></p><div class="product-card_rating__0QJvM"><div>4.2</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/vtiger/product/vtiger-help-desk#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->78<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Vtiger specializes in providing a Cloud CRM solution built on a robust Open Source Core. It is utilized globally to manage core business functions such as sales, marketing, and support. Vtiger&#x27;s Cloud CRM V9 introduces<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> AI/ML capabilities to streamline enterprise-grade CRM processes cost-efficiently. The solution aims to enhance team performance and boost overall customer experience throughout their purchasing journey.</span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/sap/product/sap-crm-legacy" class="product-card_logoContainer__ajePh"><img alt="Logo of SAP CRM (Legacy)" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/sap_1755097423510.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/sap/product/sap-crm-legacy">SAP CRM (Legacy)</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/sap">By <!-- -->SAP</a></p><div class="product-card_rating__0QJvM"><div>4.2</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/sap/product/sap-crm-legacy#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->75<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning.</span></p><p data-hidden="">SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.</p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/pegasystems/product/pega-customer-service" class="product-card_logoContainer__ajePh"><img alt="Logo of Pega Customer Service" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/imagesrv/peer-insights/vendors/logos/pegasystems.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/pegasystems/product/pega-customer-service">Pega Customer Service</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/pegasystems">By <!-- -->Pegasystems</a></p><div class="product-card_rating__0QJvM"><div>4.5</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path><path d="m9.779 14.409-6.042 4.206 2.13-7.052L0 7.112l7.362-.15L9.78.005" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/pegasystems/product/pega-customer-service#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->74<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Pega provides a low-code platform that empowers the world’s leading enterprises to Build for Change. Clients use Pega&#x27;s AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> automating service to streamlining operations. Since 1983, Pega has built their scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow.</span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/creatio/product/service-creatio" class="product-card_logoContainer__ajePh"><img alt="Logo of Service Creatio" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/creatio_1610458704724.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/creatio/product/service-creatio">Service Creatio</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/creatio">By <!-- -->Creatio</a></p><div class="product-card_rating__0QJvM"><div>4.8</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/creatio/product/service-creatio#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->72<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Creatio is a global vendor of an agentic CRM &amp; workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genuine care<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> for our clients and partners is at the heart of our DNA. </span></p><p data-hidden="">Its offerings include Creatio Studio, a no-code agentic platform to build applications and AI agents with natural language and visual designers, and a CRM suite with embedded AI agents across Creatio Marketing, Sales, and Service. The company provides a Financial Services CRM platform, plus industry workflows across 19 verticals and a range of marketplace add-ons.</p><p data-hidden="">Creatio is headquartered in Boston, MA, with 850 employees in ten offices across 25 countries.</p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/oracle/product/oracle-siebel-crm" class="product-card_logoContainer__ajePh"><img alt="Logo of Oracle Siebel CRM" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/oracle_1616716149771.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/oracle/product/oracle-siebel-crm">Oracle Siebel CRM</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/oracle">By <!-- -->Oracle</a></p><div class="product-card_rating__0QJvM"><div>4.2</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/oracle/product/oracle-siebel-crm#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->54<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle&#x27;s cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle&#x27;s technology also aids in tasks ranging from government defense to scientific and medical research.</span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/intercom/product/intercom-helpdesk" class="product-card_logoContainer__ajePh"><img alt="Logo of Intercom Helpdesk" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/intercom_1605706053928.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/intercom/product/intercom-helpdesk">Intercom Helpdesk</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/intercom">By <!-- -->Intercom</a></p><div class="product-card_rating__0QJvM"><div>4.2</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/intercom/product/intercom-helpdesk#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->40<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Intercom is an AI customer helping businesses deliver incredible customer experiences at scale.</p><p>Our platform combines Fin, an AI Agent for customer service, with the next-generation Helpdesk, a modern workspace that gives support teams the<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> power, speed and intelligence they need.</span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/verint/product/verint-channel-automation" class="product-card_logoContainer__ajePh"><img alt="Logo of Verint Channel Automation" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/imagesrv/peer-insights/vendors/logos/verint-systems.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/verint/product/verint-channel-automation">Verint Channel Automation</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/verint">By <!-- -->Verint</a></p><div class="product-card_rating__0QJvM"><div>3.9</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/verint/product/verint-channel-automation#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->37<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint&#x27;s team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> and realizing significant ROI and business outcomes now. </span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/emplifi/product/emplifi-service" class="product-card_logoContainer__ajePh"><img alt="Logo of Emplifi Service" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/emplifi_1756149483306.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/emplifi/product/emplifi-service">Emplifi Service</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/emplifi">By <!-- -->Emplifi</a></p><div class="product-card_rating__0QJvM"><div>4.2</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#f6f7f9"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/emplifi/product/emplifi-service#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->34<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Emplifi is a unified customer experience platform that aligns marketing, care, and commerce aspects of businesses, aiming to bridge the customer experience gap. With a solid industry presence of over two decades, Emplifi blends these<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> diverse branches of any business operation to enhance customer experiences at every touchpoint along their journey. The focus of Emplifi is to aid companies in delivering superior encounter experiences throughout the customer consumption voyage.</span></p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div><div class="product-card_productCard__zVsqD"><div class="product-card_header__YGaCE"><div class="product-card_productHeader__KWY1s"><a href="crm-customer-engagement-center/vendor/exotel/product/ameyo" class="product-card_logoContainer__ajePh"><img alt="Logo of Ameyo by Exotel" loading="lazy" width="120" height="120" decoding="async" data-nimg="1" class="product-card_logo__9AtML" style="color:transparent;object-fit:contain;visibility:hidden" src="/pi/vendorimages/exotel_1692687865905.png"/></a><h3 class="product-card_productTitle__abSdH"><a href="crm-customer-engagement-center/vendor/exotel/product/ameyo">Ameyo by Exotel</a></h3><p class="product-card_vendor__Sr9EZ"><a href="crm-customer-engagement-center/vendor/exotel">By <!-- -->Exotel</a></p><div class="product-card_rating__0QJvM"><div>4.8</div><div data-testid="star-rating" class="star-rating_ratingInfo__FsxtB"><svg xmlns="http://www.w3.org/2000/svg" width="97.81" height="18.615"><g transform="translate(0.00,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(19.6,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(39.1,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(58.7,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g><g transform="translate(78.2,0)"><path d="m9.78 0-.003.006-2.416 6.957L0 7.11l5.867 4.452-2.13 7.052 6.04-4.205.002-.002 6.045 4.207-2.13-7.053 5.867-4.449-7.362-.15z" fill="#ffad1a"></path></g></svg></div><a href="crm-customer-engagement-center/vendor/exotel/product/ameyo#most-helpful-reviews" class="product-card_ratingsCount__buWDN">(<!-- -->29<!-- --> <!-- -->Ratings<!-- -->)</a></div></div></div><div class="product-card_tabs__u0aRJ"><button class="product-card_tab__T4w8Y" aria-selected="true">OVERVIEW</button><button class="product-card_tab__T4w8Y" aria-selected="false">ALTERNATIVES</button></div><div class="product-card_content__cP10h"><div class="truncated-text_truncatedText__Yttoh"><div class="truncated-text_collapsed__bfDn9"><p>Exotel provides AI-powered customer communication solutions. The platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration. Exotel also offers call analytics,<span data-ellipsis=""></span><button aria-label="Read More" class="truncated-text_showMore__KO3ie"></button><span data-hidden=""> recording, and an intuitive agent dashboard. The Contextual Customer Data Platform transforms raw data into personalized customer narratives, providing actionable insights.</span></p><p data-hidden="">Exotel holds a UL-VNO license for VoIP telephony services, ensuring compliance as a cloud calling operator. This comprehensive solution helps businesses manage and enhance their customer communications effectively.</p></div></div><div class="product-card_showMore__B320D">Show <!-- -->More<!-- --> Details<!-- --> <svg xmlns="http://www.w3.org/2000/svg" height="24px" viewBox="0 -960 960 960" width="24px" fill="#0000A9"><path d="M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z"></path></svg></div></div></div></div><div class="products-section_morebutton__rYrfb"><button class="products-section_viewMore__2rmUM" aria-disabled="false" aria-description="Load more products">View More Products (<!-- -->46<!-- -->)</button></div></div></div></section><script>(self.__next_s=self.__next_s||[]).push([0,{"type":"application/ld+json","children":"{\"@context\":\"https://schema.org\",\"@type\":\"ItemList\",\"name\":\"CRM Customer Engagement 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class="market-features_item__5cvVf"><p class="market-features_item-description__InJY2">Case Management — enables case creation, assignment, routing, escalation, case conversations, and other necessary processing of a case record</p></li><li class="market-features_item__5cvVf"><p class="market-features_item-description__InJY2">Workflow and Business Process Management — enables the design, orchestration, monitoring and potential automation of process steps involved in delivering customers’ service and support outcomes</p></li><li class="market-features_item__5cvVf"><p class="market-features_item-description__InJY2">Real-Time Continuous Intelligence — uses of AI techniques and analytics derived from both historical and real-time data to power smarter interactions and customer service journeys in real-time</p></li><li class="market-features_item__5cvVf"><p class="market-features_item-description__InJY2">Knowledge Management — enables the discovery, capture, creation, curation and maintenance of contextual knowledge to be consumed by customers, employees and automations during various moments in a customer’s service journey</p></li><li class="market-features_item__5cvVf"><p class="market-features_item-description__InJY2">Digital Engagement — enables customers and employees to seamlessly connect, reconnect and interact over a variety of digital channels</p></li><li class="market-features_item__5cvVf"><p class="market-features_item-description__InJY2">To be considered a CRM CEC, a solution must be anchored in a customer system of record enabling the control of customer master data during interactions.</p></li><li class="market-features_item__5cvVf"><p class="market-features_item-description__InJY2">Intelligent Voice Support — enables customers to seamlessly move between voice and digital interaction modes while preserving the interaction context, through the use of a range of techniques and data</p></li><li class="market-features_item__5cvVf"><p class="market-features_item-description__InJY2">Platform Ecosystem and Integration — provides a range of techniques to incorporate third-party function development and integration of systems and data, including through applications developed by independent software vendors participating in a marketplace</p></li></ul></div></section><p class="editorial-section_end-line__F2xIm"></p><section id="market-research-c5svd4" class="research-section_researchSection__gZETx"><h2 class="research-section_heading__H6hyG">Gartner Research</h2><div role="none" class="research-section_linkList__o58oQ"><div role="none" class="research-section_linkColum__8__rV"><a href="/doc/7105830" class="research-section_link__DD56l">Magic Quadrant for CRM Customer Engagement Center</a><a href="/doc/7114430" class="research-section_link__DD56l">Critical Capabilities for CRM Customer Engagement Center</a></div><div role="none" class="research-section_linkColum__8__rV"><a href="/doc/6643934" class="research-section_link__DD56l">Gartner Peer Insights &#x27;Voice of the Customer&#x27;: CRM Customer Engagement Center</a></div></div></section><p class="editorial-section_end-line__F2xIm"></p><section id="trending-products-9soe"><h2 class="trending-section_heading__NHQIg">Top Trending Products</h2><div role="none" class="trending-section_linkList__ljqjh"><a href="/reviews/market/crm-customer-engagement-center/vendor/zoho/product/zoho-desk" class="trending-section_link__dTrX9">Zoho Desk</a><a href="/reviews/market/crm-customer-engagement-center/vendor/sap/product/sap-service-cloud" class="trending-section_link__dTrX9">SAP Service Cloud</a><a href="/reviews/market/crm-customer-engagement-center/vendor/zendesk/product/zendesk-for-customer-service" class="trending-section_link__dTrX9">Zendesk for customer service</a><a href="/reviews/market/crm-customer-engagement-center/vendor/intercom/product/intercom-helpdesk" class="trending-section_link__dTrX9">Intercom 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