Shopify: Support Quality

Arbitration Result

Status
completed
Resolved Value
24/7 top-tier support
Positive Spin
Around-the-clock, top-tier support for fast, reliable help when you need it.
Reasoning
Multiple sources indicate Shopify provides strong, round-the-clock assistance (e.g., 'Priority 24/7 support', 'top performer for help and support', 'fast access to a human support agent'), with occasional negative notes. The dominant consensus is high-quality, 24/7 support, making '24/7 top-tier support' the best single canonical value.
Completed At
12/15/2025, 2:39:23 PM
ClaimSuggested ValueConfidence
Shopify: provides fast customer serviceFast80.0%
Shopify: provides reliable customer servicereliable60.0%
Shopify: the first representative failed to correctly identify the cause of downtime issues.poor65.0%
Shopify Plus: provides priority 24/7 supportPriority 24/7 support90.0%
Shopify: enables fast access to a human support agentfast access to a human support agent90.0%
Trustpilot reviews for Shopify: indicate slow customer support as the most commonly cited issueslow85.0%
Shopify: earns an 8/10 customer service ranking8/1090.0%
Shopify: is the top performer for help and supporttop performer for help and support85.0%
Shopify Help Center: provides extensive tutorials for store setupextensive tutorials for store setup80.0%
Shopify Advanced: provides enhanced supportenhanced90.0%
Shopify Help Center: provides extensive tutorials for store managementextensive tutorials for store management70.0%
Shopify: customer support sometimes requires a second conversation to resolve an issuerequires_follow_up40.0%
Shopify Help Center: provides extensive tutorials for troubleshootingextensive tutorials for troubleshooting70.0%
Shopify: has significant customer support waiting timespoor80.0%
Shopify: has a customer support score of 8/108/1090.0%