Shopify: Live Chat Support

Arbitration Result

Status
completed
Resolved Value
true
Positive Spin
24/7 live chat support available to help you quickly.
Reasoning
Both sources indicate that Shopify offers live chat support. Treating each domain as a single opinion, WebsiteBuilderExpert shows a 'true' stance with high confidence, and CNET provides multiple high-confidence 'true' entries. The corroborating evidence across credible sources supports that live chat is available.
Completed At
12/15/2025, 2:39:15 PM
ClaimSuggested ValueConfidence
Shopify Basic: provides 24/7 chat supporttrue90.0%
Shopify: offers an AI Virtual Site Assistant accessed through 24/7 live chattrue90.0%
Shopify: enables easy access to a human support agenttrue (channel: live_chat)80.0%
Shopify Inbox chat: enables you to answer customer questionstrue90.0%
Shopify: offers 24/7 live chat supporttrue90.0%
Shopify Inbox: can incorporate the personalized and streamlined responsestrue60.0%
Shopify: the live chat conversation lasted around 40 minutestrue92.0%
Shopify Inbox: is a feature of Shopifytrue65.0%
Shopify: the live chat conversation could have taken around 10 minutestrue80.0%
Shopify: offers a live chat featuretrue100.0%
Shopify's 24/7 live chat: told me to expect a 5-minute waittrue90.0%
Shopify's live chat representatives: answer simple questionstrue90.0%
Shopify's live chat representatives: take 3 to 5 minutes per responsetrue90.0%