Claims

  • designed specifically for small businesses, startups and teams

  • has 242 reviews and ratings

  • has ratings in 2026

  • has reviews in 2026

  • helps vendors

  • is a CRM product

  • is a customer relationship management (CRM) solution

  • is a simplified customer relationship management software

  • is designed specifically for small businesses, startups and teams

  • is featured on a page titled Bigin by Zoho CRM Reviews & Ratings 2026

  • is offered by Zoho

  • is top rated

  • offers a free intent data report

  • pricing starts at $9 per user per month

  • profile has been claimed

  • unifies delivery with other customer-facing operations

  • unifies marketing with other customer-facing operations

  • unifies onboarding with other customer-facing operations

  • unifies sales with other customer-facing operations

  • unifies support with other customer-facing operations

Claims

  • Bigin by Zoho CRM starts at $9 per month per user.

  • Bigin by Zoho CRM is Top Rated.

  • Bigin by Zoho CRM has 242 reviews and ratings.

  • Bigin by Zoho CRM is a customer relationship management (CRM) solution.

  • Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams.

  • Bigin by Zoho CRM helps small businesses unify customer-facing operations, including marketing, sales, onboarding, delivery, and support.

  • Bigin by Zoho CRM is designed specifically for small businesses, startups and teams.

  • Bigin by Zoho CRM helps vendors.

  • Bigin by Zoho CRM offers a free intent data report.

  • The profile for Bigin by Zoho CRM has been claimed.

  • Bigin by Zoho CRM has reviews and ratings in 2026.

  • Bigin by Zoho CRM is a CRM product offered by Zoho.

  • Bigin by Zoho CRM is featured on a page titled Bigin by Zoho CRM Reviews & Ratings 2026.

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height="24"><path d="M12 0l2.69 2.06L18 1.6l1.26 3.14L22.4 6l-.46 3.31L24 12l-2.06 2.69.46 3.31-3.14 1.26L18 22.4l-3.31-.46L12 24l-2.69-2.06L6 22.4l-1.26-3.14L1.6 18l.46-3.31L0 12l2.06-2.69L1.6 6l3.14-1.26L6 1.6l3.31.46z" fill="#00b2a3"></path><path d="M17 9l-6.88 6.25L7 12.41" fill="none" stroke="#fff" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg><span class="CustomerVerifiedIcon_sr-only__vxdqV">Customer Verified</span></button><button type="button" class="_button_5bwho_148" data-state="closed"><div class="Pill_pill__ZLyD4 _text_7ldgr_96 _size-200_7ldgr_126 _mobile-size-100_7ldgr_122 _weight-semibold_7ldgr_342 _line-height-200_7ldgr_198 _mobile-line-height-100_7ldgr_194"><svg xmlns="http://www.w3.org/2000/svg" height="18" viewBox="0 0 24 24" width="18"><path d="M0 0h24v24H0z" fill="none"></path><path d="M0 0h24v24H0z" fill="none"></path><path fill="#116bf2" d="M12 17.27L18.18 21l-1.64-7.03L22 9.24l-7.19-.61L12 2 9.19 8.63 2 9.24l5.46 4.73L5.82 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class="VendorLinks_heading__Iq7RG _text_7ldgr_96 _size-300_7ldgr_135 _mobile-size-200_7ldgr_131 _line-height-300_7ldgr_207 _mobile-line-height-200_7ldgr_203">Do you work for<!-- --> <a href="/vendors/zoho"><strong>Zoho</strong></a>?</h2><ul class="VendorLinks_list__MpIyZ"><li><a class="VendorLinks_list-item__zMIRE _text_7ldgr_96" href="/vendor" target="_blank"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-users " aria-hidden="true"><path d="M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2"></path><circle cx="9" cy="7" r="4"></circle><path d="M22 21v-2a4 4 0 0 0-3-3.87"></path><path d="M16 3.13a4 4 0 0 1 0 7.75"></path></svg><span>Learn how we help vendors</span></a></li><li><a class="VendorLinks_list-item__zMIRE _text_7ldgr_96" href="/products/bigin-by-zoho-crm/reviews/intent-data-preview"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-bar-chart2 " aria-hidden="true"><line x1="18" x2="18" y1="20" y2="10"></line><line x1="12" x2="12" y1="20" y2="4"></line><line x1="6" x2="6" y1="20" y2="14"></line></svg><span>Get your free intent data report</span></a></li><li><a class="VendorLinks_list-item__zMIRE _text_7ldgr_96" href="https://www.trustradius.com/vendor/why-claim-your-profile" target="_blank"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-circle-check " aria-hidden="true"><circle cx="12" cy="12" r="10"></circle><path d="m9 12 2 2 4-4"></path></svg><span>Profile Claimed</span></a></li></ul></aside></section></div></div><div class="ProductPage_body__IXhJb"><section id="overview" class="ProductBody_section__TsoXY" data-title="Overview"><header class="ProductSection_header__kMOnZ"><div class="ProductSection_heading__Xu8d1"><h2 class="_text_7ldgr_96 _size-300_7ldgr_135 _mobile-size-200_7ldgr_131 _weight-bold_7ldgr_351 _line-height-300_7ldgr_207 _mobile-line-height-200_7ldgr_203">Overview</h2></div></header><div class="ProductSection_body__rP2cp ProductOverview_body__pA1Y6"><section><header class="ProductSection_subheader__8n78Q"><div class="ProductSection_subheading__J3nXi"><h3 class="_text_7ldgr_96 _size-400_7ldgr_144 _mobile-size-300_7ldgr_140 _line-height-400_7ldgr_216 _mobile-line-height-300_7ldgr_212">What is Bigin by Zoho CRM?</h3></div></header><div class="ProductSection_body__rP2cp"><div class="ProductDescription_description__pxz0b"><p class="_text_7ldgr_96">Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to…</p></div><a class="ProductDescription_read-more__66JRN _text_7ldgr_96 _size-300_7ldgr_135 _mobile-size-200_7ldgr_131 _weight-semibold_7ldgr_342 _line-height-300_7ldgr_207 _mobile-line-height-200_7ldgr_203" href="#product-details">Read more<svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><circle cx="12" cy="12" r="10"></circle><polyline points="8 12 12 16 16 12"></polyline><line x1="12" y1="8" x2="12" y2="16"></line></svg></a></div></section><div style="height:100px">Loading...</div></div><a class="ReturnToNavButton_skip-link__1DbpN" href="#">Return to navigation</a></section><div style="height:100px">Loading...</div></div></div></div></div></main><div style="height:100px">Loading...</div></div><div 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