Ucraft: Support Quality

Arbitration Result

Status
completed
Resolved Value
High
Positive Spin
Responsive and knowledgeable support with extensive self-help resources.
Reasoning
Evidence from multiple sources indicates generally strong support quality: Trustpilot reviews describe highly positive interactions (knowledgeable staff, helpful, responsive) though there are some negative notes; WebsiteBuilderExpert highlights an extensive help center and knowledgeable staff; PCMag also characterizes support as high. The positive assessments outweigh the negatives, so the consensus is best represented by a High level of support quality.
Completed At
12/15/2025, 2:38:42 PM
ClaimSuggested ValueConfidence
Ucraft: offers superb customer serviceSuperb80.0%
Ucraft: offers a very responsive customer service teamVery responsive80.0%
Ucraft: has unresponsive customer servicepoor70.0%
Ucraft: has 5-star ratings on Trustpilot5-star Trustpilot rating50.0%
Ucraft: has not replied to negative reviewsnot replying to negative reviews60.0%
Ucraft: has knowledgeable staffknowledgeable staff90.0%
Ucraft: staff are generally very knowledgeableVery knowledgeable staff75.0%
Ucraft: staff are generally helpfulhelpful65.0%
Ucraft: provides excellent supportExcellent80.0%
Ucraft: provides helpful customer servicehelpful80.0%
Ucraft: allows customers to read customer service reviewscustomer service reviews available to read80.0%
Ucraft: offers help and support that is good, but not greatgood70.0%
Ucraft: has customer service reviews on TrustpilotTrustpilot customer service reviews exist60.0%
Ucraft's 24/7 support: is described as a jokejoke75.0%
Ucraft: has a comprehensive self-service centercomprehensive80.0%
Ucraft: offers a helpful support teamhigh60.0%
Ucraft: provides great servicegreat85.0%
Ucraft: provides customer service that helps with projectshelpful65.0%
Ucraft: has customer service reviews available on this pagecustomer service reviews available on this page85.0%
Ucraft: offers great customer servicegreat80.0%
Ucraft: has a reviews page that displays customer service reviewsReviews page displaying customer service reviews80.0%
Ucraft Help Center: is packed full of how-to guidesextensive help center with how-to guides80.0%
Ucraft: has 4-star ratings on Trustpilot4-star Trustpilot rating80.0%
Ucraft: has 3-star ratings on Trustpilot3-star rating on Trustpilot60.0%
Ucraft: provides customer service reviews on www.ucraft.comcustomer service reviews on www.ucraft.com60.0%
Ucraft Website Builder: is well-executed for interacting with potential customershigh60.0%
Ucraft: FAQs may help solve user issues.FAQ-based support60.0%