Ucraft: Live Chat Support

Arbitration Result

Status

completed

Resolved Value

true

Positive Spin

✓ Responsive live chat support to get quick help when you need it.

Reasoning

PCMag indicates live chat support is available (true) with high credibility (0.90). WebsiteBuilderExpert also indicates true (0.90). Trustpilot indicates false (0.95) but is a user-review platform; when weighting credible sources more heavily and treating multiple entries from the same URL/domain (PCMag) as a single opinion, the combined credible evidence supports true over false.

Completed At

12/15/2025, 2:38:33 PM

Claim	Suggested Value	Confidence
Ucraft Website Builder: provides 24/7 help chat https://www.pcmag.com/reviews/ucraft	true	90.0%
Ucraft Website Builder: includes a help button in the lower-left corner of every screen https://www.pcmag.com/reviews/ucraft	true	85.0%
Ucraft: does not offer live chat https://www.trustpilot.com/review/www.ucraft.com	false	95.0%
Ucraft: live chat may take a few minutes to get a response https://www.websitebuilderexpert.com/website-builders/ucraft-review/	true	90.0%
Ucraft's Live Chat: is available 24/7 https://www.websitebuilderexpert.com/website-builders/ucraft-review/	true (24/7 availability)	90.0%
Ucraft: offers 24/7 live chat support https://www.websitebuilderexpert.com/website-builders/ucraft-review/	true (24/7 live chat availability)	95.0%
Ucraft Website Builder: includes 24/7 web chat support for free accounts https://www.pcmag.com/reviews/ucraft	true (24/7 web chat support)	90.0%