Weebly: Support Quality

Arbitration Result

Status
completed
Resolved Value
poor
Positive Spin
Priority support is available on higher-tier plans, offering faster help when you upgrade.
Reasoning
Three sources show predominantly negative views on Weebly's support quality, with terms like 'poor', 'unhelpful', and 'deteriorated' (noting some plan-based variations in one source). Although one source mentions positive aspects and plan-based priority support, the overall consensus across sources is skewed negative, leading to a conservative canonical value of 'poor'. Each source is treated as one perspective, and the negative signals outweigh the positives when aggregated.
Completed At
12/15/2025, 2:40:04 PM
ClaimSuggested ValueConfidence
Weebly: has an email support process that takes longer than it shouldpoor80.0%
Weebly Performance plans: include priority supportpriority support (only with Performance plans)90.0%
Weebly: has a frustrating support experiencefrustrating80.0%
Weebly: has a prompt customer support teamPrompt65.0%
Square: no longer provides the support that Weebly deservespoor75.0%
Weebly: has a competent customer support teamcompetent90.0%
Weebly Performance plan: includes priority supportpriority90.0%
Weebly: reduced supportreduced65.0%
Weebly: has unhelpful support responsesunhelpful90.0%
Weebly: has experienced declining support after the mergerdeclining (post-merger)80.0%
Weebly support: sometimes does not send response emailsPoor70.0%
Weebly: experiences long delays in support responseslow85.0%
Weebly: its knowledge base is the only upside of its supportlimited60.0%
Weebly's Support Center: offers a wealth of articles on website buildinghigh80.0%
Weebly Community: has moderators providing tailored supportTailored moderator support (community-based)80.0%
Weebly: has customer dissatisfaction according to Trustpilot reviewspoor (based on Trustpilot reviews)80.0%
Weebly live chat representative: appeared to lack deep product expertiselow90.0%
Weebly: has reduced supportreduced65.0%
Weebly: offers comprehensive support serviceshigh90.0%
Weebly: phone support is sometimes not answeredpoor80.0%
Weebly website builder: has reduced supportlow60.0%
Weebly's Performance plan: includes priority supportpriority support80.0%
Weebly: offers good supportgood80.0%
Weebly: offers easily accessible support serviceseasily accessible60.0%
Weebly: has a neatly categorized Support Centerneatly categorized80.0%
Weebly: offers support structures that vary dramatically with plan levelvaries by plan level80.0%
Weebly: is warned against by Reddit userswarned against by Reddit users60.0%
Weebly: reputation deteriorated since its acquisition by Squaredeteriorated after acquisition by Square85.0%
Weebly live chat: answered a technical question adequately while on a paid planadequate85.0%
Weebly AI Support Assistant: did not understand how to add Instagram to a websitelow60.0%