Duda: Support Quality

Arbitration Result

Status
completed
Resolved Value
Excellent
Positive Spin
Excellent support quality with priority access and expert guidance.
Reasoning
Aggregated sources show predominantly positive support quality. Source 2 uses terms like 'excellent', 'exceptional', and 'top-rated', while Source 3 references 'priority' support. Source 1 includes mixed signals but also mentions positives like 'extensive' and 'expert-guided developer support'. Weighted by confidence, the overall consensus supports a high/excellent level of support quality.
Completed At
12/15/2025, 2:39:20 PM
ClaimSuggested ValueConfidence
Duda: live chat session ended abruptly after only a few minutes of no responsepoor70.0%
Duda: does not act on immediate feedbackpoor60.0%
Duda: has underwhelming support qualitypoor60.0%
Duda: offers live chat support that is not as goodpoor60.0%
Duda: offers phone support that is not as goodpoor90.0%
Duda Website Builder: provides quality supporthigh80.0%
Duda Agency plan: offers extensive support optionsextensive90.0%
Duda: could improve its bedside mannerNeeds improvement in support quality (bedside manner)60.0%
Duda: had a representative who gave mostly basic answersbasic70.0%
Duda Website Builder: provides exceptional supportexceptional90.0%
Duda's Custom plan: includes access to one-on-one training instead of a pre-written courseone-on-one training included instead of a pre-written course70.0%
Duda: offers very little hand-holding through the applow60.0%
Duda Website Builder: provides excellent supportexcellent90.0%
Duda Agency tier: includes priority supportpriority80.0%
Duda Website Builder: holds the #1 position in user satisfaction on G2.top-rated for user satisfaction on G280.0%
Duda: has a support team that could be more responsiveneeds improvement60.0%
Duda Website Builder: provides great supportgreat60.0%
Duda's Custom plan: includes site setup by Duda's support teamsite setup by Duda's support team included with Custom plan60.0%
Duda: provides an expert to guide developers around the systemexpert-guided developer support85.0%
Duda Website Builder: is #1 in user satisfaction#1 in user satisfaction80.0%