Duda: Automated Chatbot Support

Arbitration Result

Status
completed
Resolved Value
false
Positive Spin
✓ Strong live chat support with easy automation integrations.
Reasoning
PCMag is a more authoritative source for feature-level accuracy than WebsitePlanet. Although WebsitePlanet claims automated chatbot support with high confidence, PCMag explicitly states that Duda does not include this automated chatbot feature. Given similar confidence levels, we prioritize the more credible publication's assessment.
Completed At
12/15/2025, 2:39:04 PM
ClaimSuggested ValueConfidence
Duda: provides an automated chatbot as part of its support options
https://www.websiteplanet.com/website-builders/duda/
true92.0%
Duda's chatbot: instructs users to use live chat and phone only for urgent matters
https://www.websiteplanet.com/website-builders/duda/
true (the chatbot instructs users to use live chat and phone only for urgent matters)90.0%
Duda Website Builder Basic: limits support contact method to email.
https://www.pcmag.com/reviews/duda
false90.0%