Duda: Phone Support

Arbitration Result

Status

completed

Resolved Value

true

Positive Spin

✓ Responsive phone support keeps you covered.

Reasoning

WebsitePlanet indicates phone support (true) with 0.90. PCMag shows mixed signals, but if collapsed to a single PCMag opinion, true has higher cumulative confidence (0.90 + 0.95 = 1.85) than false (0.90). Across sources, the stronger combined evidence supports phone support being available.

Completed At

12/15/2025, 2:39:03 PM

Claim	Suggested Value	Confidence
Duda's chatbot: instructs users to use live chat and phone only for urgent matters https://www.websiteplanet.com/website-builders/duda/	true (only for urgent matters)	90.0%
Duda: offers phone support that is not as good https://www.websiteplanet.com/website-builders/duda/	true	90.0%
Duda Agency plan: allows contacting support via phone https://www.websiteplanet.com/website-builders/duda/	true	90.0%
Duda Team: adds phone support https://www.pcmag.com/reviews/duda	true	90.0%
Duda Website Builder: offers phone support https://www.pcmag.com/reviews/duda	true	95.0%
Duda: phone support is available Monday to Friday from 12:00 am to 5:00 pm PST https://www.websiteplanet.com/website-builders/duda/	true	90.0%
Duda Website Builder Basic: limits support contact method to email. https://www.pcmag.com/reviews/duda	false	90.0%