Wix: Email / Ticket Support

Arbitration Result

Status

completed

Resolved Value

false

Positive Spin

✓ Real-time chat support and a comprehensive knowledge base for quick self-service.

Reasoning

Both sources opposing email/ticket support. WebsiteBuilderExpert reports false with high confidence. CNET shows mixed signals, but the higher-confidence false values (0.90 and 0.95) outweigh the single lower-confidence true (0.70), so the aggregated conclusion is that Wix does not offer email/ticket support.

Completed At

12/15/2025, 2:39:17 PM

Claim	Suggested Value	Confidence
Wix: does not offer email support https://www.websitebuilderexpert.com/website-builders/wix-review/	false	90.0%
Wix: sent an email instructing how to connect the domain to the website https://www.cnet.com/tech/services-and-software/wix-review/	true	70.0%
Wix: does not provide email support https://www.websitebuilderexpert.com/website-builders/wix-review/	false	95.0%
Wix: does not offer customer service via support tickets https://www.cnet.com/tech/services-and-software/wix-review/	false	90.0%
Wix: does not offer customer service via email https://www.cnet.com/tech/services-and-software/wix-review/	false	95.0%