CRM Systems

Criteria

Affordability
High CostLow Cost
Trial Offering
No TrialLong Trial
Feature Set
Limited FeaturesComprehensive Features
Usability
Difficult to UseVery User-Friendly
Integration Capabilities
Few IntegrationsMany Integrations
Security
Basic SecurityAdvanced Security
Support Quality
Limited SupportComprehensive Support
Company Reliability
New CompanyEstablished Company
Performance
Low PerformanceHigh Performance
Starting Price (per user / month)
High PriceLow Price
Free Trial Length
Short DurationLong Duration
Custom Fields Support
No SupportFull Support
Automation / Workflows
No AutomationFull Automation
Sales Pipeline / Deal Management
No ManagementFull Management
Lead Scoring
No ScoringFull Scoring
Email Integration (Inbox Sync)
No IntegrationFull Integration
Email Tracking / Opens / Clicks
No TrackingComprehensive Tracking
Built-in Dashboards
No DashboardsAdvanced Dashboards
Public API Available
Not AvailableFully Available
Has Integration Marketplace
No MarketplaceExtensive Marketplace
Android App
No AppNative App
Paid Onboarding / Implementation Services
No ServicesFull Services
Phone Support
No Support24/7 Support
Knowledge Base / Help Center
No ResourcesExtensive Resources
Support Availability
Limited Availability24/7 Availability
Uptime SLA
Low UptimeHigh Uptime
Two-factor Authentication (2FA)
Not AvailableEnabled
Encryption at Rest
Not EncryptedFully Encrypted
Role-based Permissions
No PermissionsComprehensive Permissions
Company Age
New Start-upEstablished Company
Average Review Rating
Low RatingHigh Rating
Campaign Management
No ManagementComprehensive Management
Quotes / Invoicing
No InvoicingFull Features
Free Tier Available
Not AvailableAvailable
Maximum Supported Users
Few UsersMany Users
Custom Objects
No SupportFull Support
Workflow Automation Capability
Limited CapabilityHigh Capability
Lead Management
No ManagementComplete Management
Contact Management
No ManagementComprehensive Management
Email Marketing Features
No FeaturesFull Features
Built-in Telephony / VoIP
No VoIPIntegrated VoIP
Custom Reporting / Ad-hoc Reports
No ReportingAdvanced Reporting
Number of Integrations / Marketplace Apps
Few IntegrationsMany Integrations
iOS App
No AppNative App
UI Ease of Use
Difficult UIVery Easy UI
Learning Curve
Steep CurveEasy Curve
Email Support
No SupportFull Support
Live Chat Support
No Chat24/7 Chat
Dedicated Account Manager
Not AssignedAssigned Manager
Support Median Response Time
Long ResponseFast Response
SSO (Single Sign-On)
Not AvailableEnabled
Encryption in Transit
Not EncryptedFully Encrypted
Compliance / Certifications
Low ComplianceHigh Compliance
Customer Count
Few CustomersMany Customers
Number of Reviews
Few ReviewsMany Reviews
Pricing Transparency
Not TransparentFully Transparent
Languages Supported
Few LanguagesMany Languages
Landing Page Builder
Not IncludedIncluded
On-premise Option Available
Not AvailableAvailable
Target Audience: Small & medium business
Small BusinessesAll Business Sizes
Target Audience: Enterprise
Small BusinessesAll Business Sizes
Target Audience: All business sizes
Small BusinessesAll Business Sizes
Deployment: Cloud / SaaS
Single OptionMulti-option
Deployment: On-premise
Single OptionMulti-option
Deployment: Hybrid
Single OptionMulti-option
Deployment: Desktop
Single OptionMulti-option
Headquarters Region: North America
Varied LocationsSpecific Regions
Headquarters Region: Europe
Varied LocationsSpecific Regions
Headquarters Region: Middle East
Varied LocationsSpecific Regions
Headquarters Region: Asia Pacific
Varied LocationsSpecific Regions

Results

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